The Essence of DevOps

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Introduces empathy as the essence of DevOps. Describes specific ways empathy manifests in successful DevOps environments. Challenges organizations to treat IT transformation as more of a design problem than an engineering problem.

Published in: Technology, Business

The Essence of DevOps

  1. 1. The Essence of DevOps Jeff Sussna Founder & Principal Ingineering.IT
  2. 2. Work: teaching, coaching, strategic IT design History: dev + QA + ops Method: design thinker, thought-process challenger
  3. 3. IT’s new brief
 Keep systems running >> drive innovation
  4. 4. Things become experiences
  5. 5. Value delivery becomes co-creation
  6. 6. The physical…
  7. 7. …merges with the virtual
  8. 8. Internal systems connect…
  9. 9. …with external experiences
  10. 10. Success means responding faster than your competitors
  11. 11. Familiar structures and boundaries are dissolving Functionality / operability Systems of record / engagement Control / responsiveness IT / business
  12. 12. New tools? New org chart? New job titles? “Full-stack” engineers?
  13. 13. Empathy != understanding someone’s needs
  14. 14. Empathy == seeing from another’s perspective
  15. 15. Empathy Bridges Differences
  16. 16. Empathy Lubricates
 Systems Thinking
  17. 17. Empathy with each other Empathy with the customer
  18. 18. But, but…! silos, and…
 segregation of duties, and …
 geographical distribution, and…
 outsourcing :-(
  19. 19. Agencies Do This All the Time
  20. 20. T-shaped people
  21. 21. Communication
  22. 22. Ethnography
  23. 23. Shared tools, practices, and information
  24. 24. No “they”
  25. 25. “Everyone is responsible for the success 
 of the customer experience” -Major Hayden
  26. 26. Getting From Here to “There”
  27. 27. IT transformation is a wicked problem The journey is the destination "Adapt, don't adopt. That is all." -Andy Hunt
  28. 28. Best practices are signposts
 not destinations
  29. 29. Empathy enables conversation Conversation enables adaptation
  30. 30. Transforming legacy
 systems and practices
  31. 31. Accept heterogeneity! Practice continuous refactoring Challenge assumed constraints and solutions
  32. 32. IT-as-Design! Anticipation + Empathy + Ethnography + Creativity
  33. 33. “Design is empathy made tangible” -Irene Au
  34. 34. The biggest challenge
  35. 35. www.ingineering.it blog.ingineering.it linkedin.com/in/jeffsussna @jeffsussna
  36. 36. Photo credits http://www.flickr.com/photos/85546319@N04/10062790545/
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