Customer Service Facts

  • 1,115 views
Uploaded on

Customer Service Facts

Customer Service Facts

More in: Business , Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
1,115
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
16
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • As Mahatma Gandhi said, your customers are the reason you and everyone working with you has a job . Never forget that.

Transcript

  • 1. Customer Service Facts
  • 2. Customer Service Facts
    • Research tells us that there is always a heavy price to pay if we don't provide the right customer service. Here are the facts.
    • Source:
    • http://www.managetrainlearn.com/page/customer-service-facts
  • 3. Customer Service Facts
    • The average customer who receives poor service will tell 8-l6 people about it. Over 20% will tell more than 20.
    • 91% of unhappy customers will not willingly do business with you again unless they have to.
  • 4. Customer Service Facts 3. In 73% of cases of defections, the organization makes no attempt to persuade dissatisfied customers to stay, even though 35% of complainers say that a simple apology would prevent them from moving to the opposition.
  • 5. Customer Service Facts 4. 80% of complaints received by an organization are likely to have poor communication as their root cause, either with the customer or within the organization itself.
  • 6. Customer Service Facts 5. For every customer who bothers to complain, 26 other customers remain silent. 6. It costs 6 times more to attract a new customer than it does to keep an old one.
  • 7. Customer Service Facts 7. 56%-70% of the customers who complain to you will do business with you again if you resolve their problem. If they feel you acted quickly and to their satisfaction, up to 96% will do business with you again, and they will probably refer other people to you.
  • 8. Customer Service Facts
    • Here are the top two lessons:
    • If things go wrong, thank your customers for telling you and put things right at once.
    • Don't ever take your customers for granted.