Customer Service Facts
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Customer Service Facts

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Customer Service Facts

Customer Service Facts

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  • As Mahatma Gandhi said, your customers are the reason you and everyone working with you has a job . Never forget that.

Customer Service Facts Customer Service Facts Presentation Transcript

  • Customer Service Facts
  • Customer Service Facts
    • Research tells us that there is always a heavy price to pay if we don't provide the right customer service. Here are the facts.
    • Source:
    • http://www.managetrainlearn.com/page/customer-service-facts
  • Customer Service Facts
    • The average customer who receives poor service will tell 8-l6 people about it. Over 20% will tell more than 20.
    • 91% of unhappy customers will not willingly do business with you again unless they have to.
  • Customer Service Facts 3. In 73% of cases of defections, the organization makes no attempt to persuade dissatisfied customers to stay, even though 35% of complainers say that a simple apology would prevent them from moving to the opposition.
  • Customer Service Facts 4. 80% of complaints received by an organization are likely to have poor communication as their root cause, either with the customer or within the organization itself.
  • Customer Service Facts 5. For every customer who bothers to complain, 26 other customers remain silent. 6. It costs 6 times more to attract a new customer than it does to keep an old one.
  • Customer Service Facts 7. 56%-70% of the customers who complain to you will do business with you again if you resolve their problem. If they feel you acted quickly and to their satisfaction, up to 96% will do business with you again, and they will probably refer other people to you.
  • Customer Service Facts
    • Here are the top two lessons:
    • If things go wrong, thank your customers for telling you and put things right at once.
    • Don't ever take your customers for granted.