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Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
Who YA? Why YA? How YA?
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Who YA? Why YA? How YA?

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presented at the Carnegie Library of Pittsburgh

presented at the Carnegie Library of Pittsburgh

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    • 1. Who YA? Why YA? How YA? Presented by Beth Gallaway Carnegie Library of Pittsburgh
    • 2. Contact <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http://informationgoddess.info </li></ul><ul><li>Slides: Slideshare http://www.slideshare.net/informationgoddess29 </li></ul><ul><li>Links: Delicious http://www.delicious.com/informationgoddess29/pittsburgh </li></ul>
    • 3. Objectives <ul><li>Identify characteristics of the young adult demographic </li></ul><ul><li>Define why service to young adults is not just important but essential </li></ul><ul><li>Discover best practices in serving young adults </li></ul><ul><li>Draft a plan for a new service or program with teen appeal
 </li></ul>
    • 4. Teen Brain Development <ul><li>Risk Takers </li></ul><ul><li>Consequences </li></ul><ul><li>Impulse </li></ul>
    • 5. Who YA? <ul><li>Ages 12-18 (according to YALSA) </li></ul><ul><li>Census data – usually about 11% of the local population </li></ul><ul><li>Poll or survey </li></ul>
    • 6. Millennials <ul><li>More direct </li></ul><ul><li>Smarter </li></ul><ul><li>Healthier </li></ul><ul><li>Both more liberal (multiculturally and globally aware) </li></ul><ul><li>More conservative (patriotic and spiritual) </li></ul><ul><li>Well-balanced </li></ul>
    • 7. Millennials & Media <ul><li>97% play video games </li></ul><ul><li>90% own a home computer </li></ul><ul><li>85% spend at least an hour a day online </li></ul><ul><li>75% have a TV in their room </li></ul><ul><li>57% are content creators </li></ul>
    • 8. Does This Sound Like Any Gamers You Know? <ul><li>Social </li></ul><ul><li>Competitive </li></ul><ul><li>Wired </li></ul><ul><li>Self-aware </li></ul><ul><li>Always On </li></ul><ul><li>Heroic </li></ul><ul><li>Multi-taskers </li></ul><ul><li>Global </li></ul><ul><li>Collaborative </li></ul><ul><li>Risk Takers </li></ul>Beck, John and Mitchell Wade. Got Game: How the Gamer Generation is Reshaping Business Forever . Harvard Business School Press, 2004.
    • 9. Resources <ul><li>Census http://www.census.gov </li></ul><ul><li>Millennial Generation http://www.millennialgeneration.org/ </li></ul><ul><li>Pew Internet & American Life Project http://www.pewinternet.org </li></ul>
    • 10. Why YA? <ul><li>Your mission statement doesn’t say “except for teens.” </li></ul><ul><li>YA Services generate lots of bang for your buck. </li></ul><ul><li>There are standards for public library service to young adults to be met </li></ul><ul><li>To fulfill library roles: lifelong learning, community center, etc. </li></ul>
    • 11. Why YA? <ul><li>YALSA advocates youth services/youth participation. </li></ul><ul><li>There may not be any other place in the community for them. </li></ul><ul><li>Teens give back. </li></ul><ul><li>To foster a love of reading. </li></ul><ul><li>To meet developmental needs/build developmental assets. </li></ul><ul><li>It’s fun! </li></ul>
    • 12. Why YA? <ul><li>“ They will grow up to be taxpayers and library supporters.” </li></ul>
    • 13. Why YA? <ul><li>Teens matter RIGHT NOW, as teens! </li></ul>
    • 14. Convincing your Colleagues <ul><li>Stand on the shoulders of YALSA – use the frameworks </li></ul><ul><li>If there are not statewide standards, form a committee to write them! </li></ul><ul><li>Tell your story </li></ul><ul><ul><li>Keep statistics </li></ul></ul><ul><ul><li>Get testimonials </li></ul></ul>
    • 15. Convincing your Colleagues <ul><li>Demonstrate that you are the teen expert </li></ul><ul><li>Finding allies </li></ul><ul><li>Get involved in the community </li></ul><ul><li>Get involved in the profession </li></ul><ul><li>Develop a strategic plan for YA service </li></ul>
    • 16. Services <ul><li>Customer Service </li></ul><ul><li>Reference </li></ul><ul><li>Reader’s Advisory </li></ul><ul><li>Facilities </li></ul><ul><li>Technology </li></ul>
    • 17. Provide Excellent Customer Service <ul><li>Create raving fans of the Library! </li></ul><ul><li>Say yes </li></ul><ul><li>Be consistent </li></ul><ul><li>Model behavoir </li></ul><ul><li>Listen </li></ul><ul><li>Evaluate </li></ul>
    • 18. Provide Excellent Reference Service <ul><li>Do a reference interview </li></ul><ul><li>Be a strategy guide </li></ul><ul><li>Communicate with the schools </li></ul><ul><li>Read the newspaper </li></ul><ul><li>Evaluate </li></ul>
    • 19. Reader’s Advisory to Gamers <ul><li>INSTEAD OF: </li></ul><ul><li>What authors do you like to read? </li></ul><ul><li>What are the last 3 books you read and enjoyed? </li></ul><ul><li>What did you like about them? </li></ul><ul><li>ASK: </li></ul><ul><li>What movies do you like? </li></ul><ul><li>What TV shows do you watch? </li></ul><ul><li>What games do you play? </li></ul>
    • 20. If You Like City of Heroes
    • 21. What Counts As Reading? <ul><li>Books (fiction, nonfiction, short stories) ‏ </li></ul><ul><li>Graphic Novels </li></ul><ul><li>Magazines </li></ul><ul><li>Anime Subtitles </li></ul><ul><li>CD Booklets </li></ul><ul><li>Poetry & Song/Rap Lyrics </li></ul><ul><li>Email, Chat, Websites </li></ul><ul><li>Videogaming </li></ul><ul><li>Back of the Cereal Box </li></ul><ul><li>Environmental Print </li></ul><ul><li>Reading Aloud/Being Read To/Audiobooks </li></ul>
    • 22. Audiobooks = literacy <ul><li>Reading comprehension is increased </li></ul><ul><li>Listening becomes a family/group activity </li></ul><ul><li>Listening while reading along meets multiple intelligences </li></ul>
    • 23. Gaming = literacy <ul><li>Environmental print </li></ul><ul><ul><li>Signage </li></ul></ul><ul><ul><li>Labels </li></ul></ul><ul><ul><li>Maps </li></ul></ul><ul><li>Reading about the game </li></ul><ul><ul><li>Instructions </li></ul></ul><ul><ul><li>Walkthroughs </li></ul></ul><ul><li>Writing about the game </li></ul><ul><ul><li>Forums </li></ul></ul><ul><ul><li>Websites </li></ul></ul><ul><li>Chat: “WTS, Mageweave cloth, 15g” </li></ul>
    • 24. Reading Online = Literacy <ul><li>Email </li></ul><ul><li>Chat </li></ul><ul><li>Webpages </li></ul><ul><li>Fan Fiction </li></ul><ul><li>Forums </li></ul><ul><li>Tagging </li></ul><ul><li>Blogging </li></ul><ul><li>Online Classes </li></ul>
    • 25. Collections <ul><li>Core Collections & YALSA Booklists </li></ul><ul><li>Collection Development on a Budget </li></ul><ul><ul><li>Review books! </li></ul></ul><ul><ul><li>http://www.hiplibrariansbookblog.blog-city.com </li></ul></ul><ul><li>1o Tips for Getting Teens to Read </li></ul>
    • 26. 10 Tips for Getting Teens to Read <ul><li>1. Ask teens what they want to read. </li></ul><ul><li>2. Celebrate Teen Read Week </li></ul><ul><li>3. Develop programs that center around books, and find a way to incorporate books into programming </li></ul><ul><li>4. Display, display, display </li></ul><ul><li>5. Purchase a variety of genres.  </li></ul><ul><li>6. Purchase a variety of formats, including Hi-Lo books  </li></ul><ul><li>7. Any reading is good reading </li></ul><ul><li>8. Make it easy for teens to get library cards </li></ul><ul><li>9. Make reading the reward </li></ul><ul><li>10. Use non-book formats to pique teen’s interests </li></ul>
    • 27. Program Planning <ul><li>Scheduling </li></ul><ul><li>Audience </li></ul><ul><li>Budget </li></ul><ul><li>Funding </li></ul><ul><li>Approval </li></ul><ul><li>PR </li></ul><ul><li>Event </li></ul><ul><li>Evaluation </li></ul>
    • 28. Scheduling <ul><li>DAY: ______ DATE: ____/____/____ </li></ul><ul><li>START TIME: __:__ END TIME: __:__ </li></ul><ul><ul><li>Date checked on library calendar </li></ul></ul><ul><ul><li>Date checked on school calendar </li></ul></ul><ul><ul><li>Date checked on community calendar </li></ul></ul><ul><li>LOCATION FOR PROGRAM: _________________________________ </li></ul>
    • 29. Audience <ul><li>TARGET AUDIENCE: ☐ Children ☐ YA ☐ Adult ☐ All </li></ul><ul><li>  </li></ul><ul><li>EXPECTED ATTENDANCE: ☐ Children ☐ YA ☐ Adult ☐ All </li></ul>
    • 30. Budget <ul><li>Speaker’s cost (fee, travel, meals, other) </li></ul><ul><li>Supplies and equipment (materials purchases, rentals, other) </li></ul><ul><li>Staff time (programmer hours x wage, PR department hours x wage) </li></ul><ul><li>Public relations (fliers, poster, bookmarks, press releases, mail outs, postage) </li></ul><ul><li>Other costs (display books, refreshments, follow-up mailings, miscellaneous) </li></ul>
    • 31. Funding <ul><li>Budget line- general revenue </li></ul><ul><li>Grant funds </li></ul><ul><li>Friends of the Library </li></ul><ul><li>Corporate sponsorship </li></ul><ul><li>Outside donations </li></ul><ul><li>Other: </li></ul>
    • 32. Program Approved <ul><li>Preliminary planning should be approved at this point before proceeding any further. </li></ul><ul><li>Approved by supervisor </li></ul><ul><li>Approved by director </li></ul><ul><li>Off desk planning time approved </li></ul>
    • 33. PR <ul><li>All library staff informed </li></ul><ul><li>Program information posted to library website </li></ul><ul><li>Fliers distributed to schools, community groups, businesses and other libraries </li></ul><ul><li>Media releases to local newspapers, school newspapers, radio, TV, library newsletter, blog, etc. </li></ul><ul><li>Visits to schools planned and approved </li></ul><ul><li>Book displays </li></ul><ul><li>Email or direct mailings to YAs, school and community liaisons </li></ul>
    • 34. Event <ul><li>Room set-up </li></ul><ul><li>Equipment and supplies </li></ul><ul><li>Refreshments </li></ul><ul><li>Speaker’s introduction </li></ul><ul><li>Speaker’s check </li></ul><ul><li>Fliers for next program </li></ul><ul><li>Room clean up </li></ul><ul><li>Other: </li></ul>
    • 35. Evaluation <ul><li>Attendance count </li></ul><ul><li>Informal evaluations </li></ul><ul><li>Formal evaluations </li></ul><ul><li>Anecdotal evidence </li></ul>
    • 36. What is Social Software? ajax.phpmagazine.net/2006/02/great_collection_of_web_20_log.html
    • 37. Social Software Assumptions <ul><li>Everything is meant to be shared (“public” is the default) ‏ </li></ul><ul><li>Everything is meant to be critiqued (commenting “ON” is the default) ‏ </li></ul><ul><li>Everything is meant to be remixed (Creative Commons licensing is the default) ‏ </li></ul>
    • 38. How do you feel about Social Networking sites? “ Libraries cannot afford to ignore the social networking potential to attract new, younger and more technologically interested customers.” &quot;It's where the patrons are so we need to be visible to them-marketing, information and building community online. Not all patrons have to walk through the door. We can make connections with and serve online those patrons who, for whatever reason, won't be physically in the library.&quot; “ At this time we feel the drawbacks outweigh the benefits&quot; “ not sure--need more info&quot;
    • 39. Why are Social Networks so popular? <ul><li>It’s all about ME! </li></ul><ul><li>Customizable </li></ul><ul><li>Music-heavy </li></ul><ul><li>Social </li></ul><ul><li>Meets Developmental Assets </li></ul>
    • 40. P E A C E F I R E http://www.peacefire.org
    • 41. When Creating a Username, DO Use… <ul><li>Something original and creative </li></ul><ul><li>A nickname </li></ul><ul><li>A favorite character's name </li></ul><ul><li>A name that references a band, animal, food, hobby... </li></ul>
    • 42. When Creating a Username, DON’T use <ul><li>Your real first or last name </li></ul><ul><li>Your age </li></ul><ul><li>Your phone number </li></ul><ul><li>Your zip code or location </li></ul><ul><li>A suggestive name or word </li></ul><ul><li>Pornographic or obscene words </li></ul><ul><li>Derogatory terms </li></ul>
    • 43. Can't Get Your Username? <ul><li>Try adding a double letter to the beginning (i.e., Hhermione) ‏ </li></ul><ul><li>Add a number (i.e. Hermione9999) ‏ </li></ul><ul><li>Separate words with an underscore (i.e., Hermione_Granger) ‏ </li></ul><ul><li>Change the spelling or spell in LEET (i.e., H3rm10n3) ‏ </li></ul>
    • 44. Password Tips <ul><li>Choose passwords that are: </li></ul><ul><ul><li>At least 6 to 8 characters </li></ul></ul><ul><ul><li>Combi nations of letters and numbers </li></ul></ul><ul><ul><li>Personally meaningful for easy remembering </li></ul></ul><ul><ul><li>Not obvious to the rest of the world </li></ul></ul><ul><ul><li>F ormer address is a good one to try! </li></ul></ul><ul><li>Use a password generator for help </li></ul><ul><li>Write the password down and store in a safe place </li></ul>
    • 45. What is Web 2.0? <ul><li>Web as platform (Face Your Manga) </li></ul><ul><li>Collective intelligence (Sims OnStage) </li></ul><ul><li>Data driven (Online Summer Reading) </li></ul><ul><li>Everything is in beta (meebo) </li></ul><ul><li>Simple programming (Facebook) </li></ul><ul><li>Cross platform (Twitter) </li></ul><ul><li>Rich user experience </li></ul>
    • 46. Web As Platform: Face Your Manga <ul><li>Create a digital representation of yourself </li></ul><ul><li>Use in a variety of applications </li></ul>Face Your Manga http://www.faceyourmanga.com
    • 47. Face Your Manga: Uses <ul><li>Contest: create a personal </li></ul><ul><li>Contest: create a celebrity, author, character… </li></ul><ul><li>Internet safety session </li></ul>Face Your Manga http://www.faceyourmanga.com
    • 48. Face Your Manga Face Your Manga http://www.faceyourmanga.com
    • 49. Collective Intelligence: Sims OnStage <ul><li>Record something: a song, a poem, a story </li></ul><ul><li>Create a slideshow to accompany your creation, with still photos or video or machinima </li></ul><ul><li>Post for contests, rating, review </li></ul>Sims OnStage http://thesimsonstage.ea.com/
    • 50. Library Relevant Uses for Sims OnStage <ul><li>Online Contest </li></ul><ul><li>Poetry Slam </li></ul><ul><li>Joke Contest </li></ul><ul><li>Machinima Contest </li></ul><ul><li>Karaoke Contest </li></ul><ul><li>Book Review! </li></ul>Sims OnStage http://thesimsonstage.ea.com/
    • 51. SimsOnStage screenshot
    • 52. Data Driven: Online Summer Reading <ul><li>Online registration </li></ul><ul><li>Online book logs </li></ul><ul><li>Online book reviewing/rating </li></ul>MA 2008 Statewide Summer Reading Program: Wild Reads http://www.readsinMA.org
    • 53. Online Summer Reading screenshot MA 2008 Statewide Summer Reading Program: Wild Reads http://www.readsinMA. org
    • 54. Everything’s in Beta: Meebo <ul><li>Meebo </li></ul><ul><li>http://www.meebo.com </li></ul>
    • 55. Meebo Me! <ul><li>Instant Messager Aggregator </li></ul><ul><li>Cross platform </li></ul><ul><li>Icons </li></ul><ul><li>Chat Rooms </li></ul>
    • 56. Virtual Author Visits: Public Library <ul><li>BeththeLibrarian : What did it take to publish the book? (That's from Brandy & Alex) </li></ul><ul><li>MBLundgren : Another good question. It took me 2 years to write it, then 6 months to find an agent, then a few days to find an editor, then months of revisions. A Loooooonnnggg process. </li></ul>                 
    • 57. Virtual Author Visits: Regional Library System <ul><li>AIM chat with MT Anderson </li></ul><ul><li>Skype Chat </li></ul><ul><li>with Ned Vizzini </li></ul><ul><li>http://www.metrowestce.org/Materials/cemeettheauthor06.html </li></ul><ul><li>audio: </li></ul><ul><li>http://ia331321.us.archive.org/1/items/BethGallaway_NedVizziniskypewithned/nedvizzini110606.mp3 </li></ul>
    • 58. Cheshire Public Library <ul><li>CPL Podcast </li></ul><ul><li>http://www.cheshirelib.org/teens/cplpodcast.htm </li></ul>
    • 59. Light Programming Facebook <ul><li>Status Updates </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Email </li></ul><ul><li>Social Networking </li></ul><ul><li>Affinity Groups </li></ul><ul><li>Applications </li></ul>“ Facebook gives people the power to share and makes the world more open and connected.”
    • 60. Millis Teen Loft <ul><li>Millis Teen Loft </li></ul><ul><li>http://www.new.facebook.com/home.php#/pages/Millis-MA/Millis-Teen-Loft/19602739181 </li></ul>
    • 61. Hennepin County Library <ul><li>HCLIB </li></ul><ul><li>http://www.facebook.com/pages/Minnetonka-MN/Hennepin-County-Library/7223112325 </li></ul>
    • 62. Thunder Bay YAC <ul><li>Thunder Bay Youth Advisory Council </li></ul><ul><li>http://www.facebook.com/group.php?gid=2317537625 </li></ul>
    • 63. The Bard of Avon on Facebook <ul><li>Schmelling, Sarah. “Hamlet.” The Bard of Avon on Facebook. </li></ul><ul><li>http://www.angelfire.com/art2/antwerplettuce/hamlet.html </li></ul>
    • 64. Reader’s Advisory to Gamers <ul><li>INSTEAD OF: </li></ul><ul><li>What authors do you like to read? </li></ul><ul><li>What are the last 3 books you read and enjoyed? </li></ul><ul><li>What did you like about them? </li></ul><ul><li>ASK: </li></ul><ul><li>What movies do you like? </li></ul><ul><li>What TV shows do you watch? </li></ul><ul><li>What games do you play? </li></ul>
    • 65. If You Like City of Heroes
    • 66. Becoming a Strategy Guide <ul><li>Don’t be a level boss </li></ul><ul><li>Show, don’t tell </li></ul><ul><li>Make it interactive </li></ul><ul><li>Get them started with a free-for-all </li></ul><ul><li>Ask for a demo of expertise </li></ul><ul><li>Be open-minded </li></ul>
    • 67. Handheld Program <ul><li>Cell phone clinic </li></ul><ul><li>PSP Gamefest </li></ul><ul><li>Nintendo DS Gamefest </li></ul>
    • 68. Model Programs <ul><li>Santa Monica Public Library, CA Counterstrike LAN party </li></ul><ul><ul><li>After hours program </li></ul></ul><ul><ul><li>50 teens lined up around the block to play </li></ul></ul><ul><li>After School Zone, Benicia Public Library , CA </li></ul><ul><ul><li>Hanging out, snacks and playing games encourages </li></ul></ul><ul><ul><li>Kids and teens who have gotten parental consent can play Halo 2 and Ghost Recon on the XBox 360; </li></ul></ul><ul><ul><li>Mario Kart and Super Smash Bros. Brawl are popular on Wii </li></ul></ul>
    • 69. Wii Sports <ul><li>Low physical impact </li></ul><ul><li>Intergenerational </li></ul><ul><ul><li>Senior Bowling League </li></ul></ul><ul><ul><li>Parent/Child Golf Tournament </li></ul></ul><ul><ul><li>Wii Olympics </li></ul></ul>
    • 70. Model Programs <ul><li>Guitar Hero Tournament </li></ul><ul><ul><li>Winners continue, others do free play </li></ul></ul><ul><ul><li>Prizes from Red Octane </li></ul></ul>
    • 71. Model Programs <ul><li>Ann Arbor District Library (MI) Mario Kart, SSBR, DDR, GH2 </li></ul><ul><ul><li>Tournaments for all ages </li></ul></ul><ul><ul><li>Regular programs </li></ul></ul><ul><ul><li>Online community </li></ul></ul><ul><li>North Hunterdon High School (NJ) </li></ul><ul><ul><li>Student-run game night in the cafeteria </li></ul></ul>
    • 72. DDR Recipe for Success <ul><li>One console ( $80-$600) </li></ul><ul><li>2-4 dance pads ( $20-$300 each) </li></ul><ul><li>1 game ( $25-$60) </li></ul><ul><li>1 LCD projector ($600-1000) or TV ($100-$2K) </li></ul><ul><li>1 one large screen or white wall </li></ul><ul><li>Activity for waiters </li></ul><ul><li>Water </li></ul>
    • 73. “ I LOVED DDR” <ul><li>“ Awesome cuz everyone gets along with each other, there’s no waiting in line or nething. Plus guitar hero is wicked rad” </li></ul>“ I liked this because there’s too few of the DDR community around. This is a good opportunity to meet people with like interests.”
    • 74. Game Design <ul><li>Ben 10 Alien Force Game Creator </li></ul><ul><ul><li>http://gamecreator.cartoonnetwork.com/ </li></ul></ul>
    • 75. Next Steps <ul><li>Add a new service </li></ul><ul><li>Train your coworkers in customer service to teens </li></ul><ul><li>Develop a new area of the collection </li></ul><ul><li>Plan a new program </li></ul>
    • 76. Set a SMART Goal <ul><li>S pecific </li></ul><ul><li>M easurable </li></ul><ul><li>A chievable </li></ul><ul><li>R ealistic </li></ul><ul><li>T imely </li></ul>
    • 77. Contact <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http://informationgoddess.info </li></ul><ul><li>Slides: Slideshare http://www.slideshare.net/informationgoddess29 </li></ul><ul><li>Links: http://www.delicious.com/informationgoddess29/pittsburgh </li></ul>

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