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<ul><li>Presented by Beth Gallaway </li></ul>Beasts  in the  Fair Garden :  Cultivating Teens as Lifelong Library Users So...
Resources: <ul><li>Slides: infogdss.wordpress.com </li></ul><ul><li>Links:  delicious.com/informationgoddess29/brain </li>...
Do you have ephebiphobia?
Disruptive Library Behaviors <ul><li>Congregating </li></ul><ul><li>Courting Behavior </li></ul><ul><li>Backtalk </li></ul...
Dangerous Library Behaviors <ul><li>Language </li></ul><ul><li>Sex </li></ul><ul><li>Vandalism </li></ul><ul><li>Theft </l...
Differentiate Between the 2 Ds <ul><li>Disruptive </li></ul><ul><ul><li>Normal </li></ul></ul><ul><ul><li>Annoying </li></...
Why Do Teens Act That Way?
Teen Behavior Influences  <ul><li>Cultural </li></ul><ul><li>Sociological  </li></ul><ul><li>Personal </li></ul><ul><li>Ps...
Frontal Lobe <ul><li>Facilitates: </li></ul><ul><li>Planning </li></ul><ul><li>Decision Making </li></ul>
Myelin Sheath  <ul><li>Facilitates:  </li></ul><ul><li>Learning new things  </li></ul><ul><li>Gut reactions    intelligen...
<ul><li>“ Mary, your computer time is up, we have someone waiting. If you continue to violate the time limit, your compute...
Dopamine <ul><li>Controls: </li></ul><ul><li>Smooth motor skills </li></ul><ul><li>Pleasure center </li></ul><ul><li>Volum...
Serotonin <ul><li>Regulates:  </li></ul><ul><li>Temperature </li></ul><ul><li>Mood </li></ul><ul><li>Appetite </li></ul><u...
Melatonin <ul><li>Controls: </li></ul><ul><li>Sleep/wake cycles </li></ul><ul><li>Biological clock  </li></ul>
On Rules <ul><li>Create a behavior policy  </li></ul><ul><li>Same rules for everyone </li></ul><ul><li>Less rules = better...
Set Boundaries <ul><li>State unacceptable behavior </li></ul><ul><li>State consequence of continuing unacceptable behavior...
<ul><li>“ John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you w...
“ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavi...
Correcting Behavior <ul><li>3 Strikes & You’re Out!  </li></ul><ul><li>Target the Group Leader </li></ul><ul><li>Good Cop,...
Follow Through <ul><li>Welcome back </li></ul><ul><li>Introduce  </li></ul><ul><li>Discuss </li></ul><ul><li>Reinforce </l...
Create Raving Fans <ul><li>Cultivate relationships </li></ul><ul><li>Engage teens in meaningful participation </li></ul><u...
Cultivate Relationships <ul><li>Talk to teens when they do something RIGHT </li></ul><ul><li>Greet </li></ul><ul><li>Get O...
Meaningful Participation
Be an Excellent Librarian! <ul><li>Customer Service </li></ul><ul><li>Reference </li></ul><ul><li>Reader’s Advisory </li><...
Excellent Customer Service <ul><li>Be respectful </li></ul><ul><li>Greet by name </li></ul><ul><li>Engage in their preferr...
CS Tip: Give ‘em the Pickle!
Excellent Reference <ul><li>Read the local newspaper </li></ul><ul><li>Don’t ask, “Is this for homework?” </li></ul><ul><l...
The Reference Interview <ul><li>Be approachable </li></ul><ul><li>Ask open ended questions </li></ul><ul><li>Confirm </li>...
RI Tip: Smile like you mean it! Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adol...
Excellent Reader’s Advisory <ul><li>Right book, right person, right time </li></ul><ul><li>Discover </li></ul><ul><li>Clar...
RA Tip: Incorporate Media <ul><li>INSTEAD OF:  </li></ul><ul><li>What authors do you like to read? </li></ul><ul><li>What ...
A Room of Their Own <ul><li>Go beyond a shelf and a poster </li></ul><ul><li>Convert a meeting room </li></ul><ul><li>Desi...
The Search Institute’s  Developmental Assets
Reminders for Librarians <ul><li>Stay calm </li></ul><ul><li>It’s not personal </li></ul><ul><li>Teens are job security </...
Moment of Truth <ul><li>R emember </li></ul><ul><li>A ccept  </li></ul><ul><li>P roject </li></ul>
Thank You! <ul><li>Slides: infogdss.wordpress.com </li></ul><ul><li>Links:  delicious.com/informationgoddess29/brain </li>...
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Library Behavior 101

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Transcript of "Library Behavior 101"

  1. 1. <ul><li>Presented by Beth Gallaway </li></ul>Beasts in the Fair Garden : Cultivating Teens as Lifelong Library Users Southern Adirondack Library Systems March 2011 Library Behavior 101 OR
  2. 2. Resources: <ul><li>Slides: infogdss.wordpress.com </li></ul><ul><li>Links: delicious.com/informationgoddess29/brain </li></ul><ul><li>Contact: informationgoddess29@gmail.com </li></ul>
  3. 3. Do you have ephebiphobia?
  4. 4. Disruptive Library Behaviors <ul><li>Congregating </li></ul><ul><li>Courting Behavior </li></ul><ul><li>Backtalk </li></ul><ul><li>Eating & drinking </li></ul><ul><li>Cell phone use </li></ul>
  5. 5. Dangerous Library Behaviors <ul><li>Language </li></ul><ul><li>Sex </li></ul><ul><li>Vandalism </li></ul><ul><li>Theft </li></ul><ul><li>Violence </li></ul><ul><li>Cyberbullying </li></ul>
  6. 6. Differentiate Between the 2 Ds <ul><li>Disruptive </li></ul><ul><ul><li>Normal </li></ul></ul><ul><ul><li>Annoying </li></ul></ul><ul><li>Dangerous </li></ul><ul><ul><li>Abnormal </li></ul></ul><ul><ul><li>Harmful to self & others </li></ul></ul><ul><ul><li>Illegal </li></ul></ul>
  7. 7. Why Do Teens Act That Way?
  8. 8. Teen Behavior Influences <ul><li>Cultural </li></ul><ul><li>Sociological </li></ul><ul><li>Personal </li></ul><ul><li>Psychological </li></ul><ul><li>Biological </li></ul>
  9. 9. Frontal Lobe <ul><li>Facilitates: </li></ul><ul><li>Planning </li></ul><ul><li>Decision Making </li></ul>
  10. 10. Myelin Sheath <ul><li>Facilitates: </li></ul><ul><li>Learning new things </li></ul><ul><li>Gut reactions  intelligent response </li></ul><ul><li>Concrete  abstract </li></ul><ul><li>Results in? </li></ul>
  11. 11. <ul><li>“ Mary, your computer time is up, we have someone waiting. If you continue to violate the time limit, your computer privileges will be suspended. </li></ul>Example You can choose to log off now and get more time tomorrow, or lose computer access for 2 days.
  12. 12. Dopamine <ul><li>Controls: </li></ul><ul><li>Smooth motor skills </li></ul><ul><li>Pleasure center </li></ul><ul><li>Volume regulator </li></ul>
  13. 13. Serotonin <ul><li>Regulates: </li></ul><ul><li>Temperature </li></ul><ul><li>Mood </li></ul><ul><li>Appetite </li></ul><ul><li>Emotion </li></ul>
  14. 14. Melatonin <ul><li>Controls: </li></ul><ul><li>Sleep/wake cycles </li></ul><ul><li>Biological clock </li></ul>
  15. 15. On Rules <ul><li>Create a behavior policy </li></ul><ul><li>Same rules for everyone </li></ul><ul><li>Less rules = better  </li></ul><ul><li>Be positive </li></ul><ul><li>Be flexible </li></ul>
  16. 16. Set Boundaries <ul><li>State unacceptable behavior </li></ul><ul><li>State consequence of continuing unacceptable behavior </li></ul><ul><li>Ask teen to make a choice </li></ul>
  17. 17. <ul><li>“ John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you will be asked to leave. </li></ul>Example You can choose to lower the volume level and stay, or you can choose to leave.
  18. 18. “ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.” ~ Nick Buron, NYPL Reminder!
  19. 19. Correcting Behavior <ul><li>3 Strikes & You’re Out! </li></ul><ul><li>Target the Group Leader </li></ul><ul><li>Good Cop, Bad Cop </li></ul><ul><li>Invade Personal Space* </li></ul>* follow your instincts
  20. 20. Follow Through <ul><li>Welcome back </li></ul><ul><li>Introduce </li></ul><ul><li>Discuss </li></ul><ul><li>Reinforce </li></ul>
  21. 21. Create Raving Fans <ul><li>Cultivate relationships </li></ul><ul><li>Engage teens in meaningful participation </li></ul><ul><li>Be an excellent librarian </li></ul><ul><li>Give them a room of their own  </li></ul><ul><li>Evaluate </li></ul>
  22. 22. Cultivate Relationships <ul><li>Talk to teens when they do something RIGHT </li></ul><ul><li>Greet </li></ul><ul><li>Get Out </li></ul>
  23. 23. Meaningful Participation
  24. 24. Be an Excellent Librarian! <ul><li>Customer Service </li></ul><ul><li>Reference </li></ul><ul><li>Reader’s Advisory </li></ul>
  25. 25. Excellent Customer Service <ul><li>Be respectful </li></ul><ul><li>Greet by name </li></ul><ul><li>Engage in their preferred mediums </li></ul><ul><li>Anticipate needs </li></ul><ul><li>Find ways to say YES </li></ul><ul><li>Evaluate </li></ul>
  26. 26. CS Tip: Give ‘em the Pickle!
  27. 27. Excellent Reference <ul><li>Read the local newspaper </li></ul><ul><li>Don’t ask, “Is this for homework?” </li></ul><ul><li>Do ask, “Do you want me to show you how to get it, or just get it for you? </li></ul><ul><li>Don’t point; take a walk </li></ul><ul><li>Conduct a reference interview </li></ul>
  28. 28. The Reference Interview <ul><li>Be approachable </li></ul><ul><li>Ask open ended questions </li></ul><ul><li>Confirm </li></ul><ul><li>Follow through </li></ul>
  29. 29. RI Tip: Smile like you mean it! Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles. ” Journal of Experimental Child Psychology . Volume 102, Issue 3, March 2009, pages 360-367
  30. 30. Excellent Reader’s Advisory <ul><li>Right book, right person, right time </li></ul><ul><li>Discover </li></ul><ul><li>Clarify </li></ul><ul><li>Tune </li></ul><ul><li>Direct </li></ul>
  31. 31. RA Tip: Incorporate Media <ul><li>INSTEAD OF: </li></ul><ul><li>What authors do you like to read? </li></ul><ul><li>What are the last 3 books you read? </li></ul><ul><li>What did you like about them? </li></ul><ul><li>ASK: </li></ul><ul><li>What movies do you like? </li></ul><ul><li>What TV shows do you watch? </li></ul><ul><li>What games do you play? </li></ul>
  32. 32. A Room of Their Own <ul><li>Go beyond a shelf and a poster </li></ul><ul><li>Convert a meeting room </li></ul><ul><li>Designate a staff person </li></ul>
  33. 33. The Search Institute’s Developmental Assets
  34. 34. Reminders for Librarians <ul><li>Stay calm </li></ul><ul><li>It’s not personal </li></ul><ul><li>Teens are job security </li></ul><ul><li>Learn to RAP  </li></ul><ul><li>  </li></ul>
  35. 35. Moment of Truth <ul><li>R emember </li></ul><ul><li>A ccept </li></ul><ul><li>P roject </li></ul>
  36. 36. Thank You! <ul><li>Slides: infogdss.wordpress.com </li></ul><ul><li>Links: delicious.com/informationgoddess29/brain </li></ul><ul><li>Contact: informationgoddess29@gmail.com </li></ul>
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