Library Behavior 101

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  • 1.
    • Presented by Beth Gallaway
    Beasts in the Fair Garden : Cultivating Teens as Lifelong Library Users Southern Adirondack Library Systems March 2011 Library Behavior 101 OR
  • 2. Resources:
    • Slides: infogdss.wordpress.com
    • Links: delicious.com/informationgoddess29/brain
    • Contact: informationgoddess29@gmail.com
  • 3. Do you have ephebiphobia?
  • 4. Disruptive Library Behaviors
    • Congregating
    • Courting Behavior
    • Backtalk
    • Eating & drinking
    • Cell phone use
  • 5. Dangerous Library Behaviors
    • Language
    • Sex
    • Vandalism
    • Theft
    • Violence
    • Cyberbullying
  • 6. Differentiate Between the 2 Ds
    • Disruptive
      • Normal
      • Annoying
    • Dangerous
      • Abnormal
      • Harmful to self & others
      • Illegal
  • 7. Why Do Teens Act That Way?
  • 8. Teen Behavior Influences
    • Cultural
    • Sociological
    • Personal
    • Psychological
    • Biological
  • 9. Frontal Lobe
    • Facilitates:
    • Planning
    • Decision Making
  • 10. Myelin Sheath
    • Facilitates:
    • Learning new things
    • Gut reactions  intelligent response
    • Concrete  abstract
    • Results in?
  • 11.
    • “ Mary, your computer time is up, we have someone waiting. If you continue to violate the time limit, your computer privileges will be suspended.
    Example You can choose to log off now and get more time tomorrow, or lose computer access for 2 days.
  • 12. Dopamine
    • Controls:
    • Smooth motor skills
    • Pleasure center
    • Volume regulator
  • 13. Serotonin
    • Regulates:
    • Temperature
    • Mood
    • Appetite
    • Emotion
  • 14. Melatonin
    • Controls:
    • Sleep/wake cycles
    • Biological clock
  • 15. On Rules
    • Create a behavior policy
    • Same rules for everyone
    • Less rules = better 
    • Be positive
    • Be flexible
  • 16. Set Boundaries
    • State unacceptable behavior
    • State consequence of continuing unacceptable behavior
    • Ask teen to make a choice
  • 17.
    • “ John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you will be asked to leave.
    Example You can choose to lower the volume level and stay, or you can choose to leave.
  • 18. “ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.” ~ Nick Buron, NYPL Reminder!
  • 19. Correcting Behavior
    • 3 Strikes & You’re Out!
    • Target the Group Leader
    • Good Cop, Bad Cop
    • Invade Personal Space*
    * follow your instincts
  • 20. Follow Through
    • Welcome back
    • Introduce
    • Discuss
    • Reinforce
  • 21. Create Raving Fans
    • Cultivate relationships
    • Engage teens in meaningful participation
    • Be an excellent librarian
    • Give them a room of their own 
    • Evaluate
  • 22. Cultivate Relationships
    • Talk to teens when they do something RIGHT
    • Greet
    • Get Out
  • 23. Meaningful Participation
  • 24. Be an Excellent Librarian!
    • Customer Service
    • Reference
    • Reader’s Advisory
  • 25. Excellent Customer Service
    • Be respectful
    • Greet by name
    • Engage in their preferred mediums
    • Anticipate needs
    • Find ways to say YES
    • Evaluate
  • 26. CS Tip: Give ‘em the Pickle!
  • 27. Excellent Reference
    • Read the local newspaper
    • Don’t ask, “Is this for homework?”
    • Do ask, “Do you want me to show you how to get it, or just get it for you?
    • Don’t point; take a walk
    • Conduct a reference interview
  • 28. The Reference Interview
    • Be approachable
    • Ask open ended questions
    • Confirm
    • Follow through
  • 29. RI Tip: Smile like you mean it! Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles. ” Journal of Experimental Child Psychology . Volume 102, Issue 3, March 2009, pages 360-367
  • 30. Excellent Reader’s Advisory
    • Right book, right person, right time
    • Discover
    • Clarify
    • Tune
    • Direct
  • 31. RA Tip: Incorporate Media
    • INSTEAD OF:
    • What authors do you like to read?
    • What are the last 3 books you read?
    • What did you like about them?
    • ASK:
    • What movies do you like?
    • What TV shows do you watch?
    • What games do you play?
  • 32. A Room of Their Own
    • Go beyond a shelf and a poster
    • Convert a meeting room
    • Designate a staff person
  • 33. The Search Institute’s Developmental Assets
  • 34. Reminders for Librarians
    • Stay calm
    • It’s not personal
    • Teens are job security
    • Learn to RAP 
    •  
  • 35. Moment of Truth
    • R emember
    • A ccept
    • P roject
  • 36. Thank You!
    • Slides: infogdss.wordpress.com
    • Links: delicious.com/informationgoddess29/brain
    • Contact: informationgoddess29@gmail.com