TEEN 2.0 : Serving Teens in the  New Millennium Presented by Beth Gallaway  for Columbus Metropolitan Library March 2009
CONTACT <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http:// i...
MILLENNIALS <ul><li>1977-2000 </li></ul><ul><li>Technology </li></ul><ul><li>Trophy kids </li></ul><ul><li>Tolerant </li><...
GAMERS <ul><li>97% of teens play games online </li></ul><ul><li>25% of US homes bought a PlayStation </li></ul><ul><li>32%...
GAMER GENERATION <ul><li>Social </li></ul><ul><li>Competitive </li></ul><ul><li>Wired </li></ul><ul><li>Self-aware </li></...
RUNESCAPE <ul><li>http:// www.runescape.com   </li></ul>
IM <ul><li>35 hours a week </li></ul><ul><li>15% logged in 24/7 </li></ul><ul><li>Chat 80 minutes/day </li></ul>
CELL PHONE USERS <ul><li>55% have a cell phone </li></ul><ul><li>Multimedia/SMS </li></ul>
WEB 1.0  vs.  WEB 2.0 <ul><li>Static </li></ul><ul><li>Passive </li></ul><ul><ul><li>Read </li></ul></ul><ul><ul><li>View ...
WEB 2.0 <ul><li>Web as platform </li></ul><ul><li>Collective intelligence </li></ul><ul><li>Data driven </li></ul><ul><li>...
TEEN CONTENT CREATORS <ul><li>57% </li></ul><ul><li>http://www.pewinternet.org/PPF/r/166/report_display.asp   </li></ul>
PLATFORM AGNOSTIC
FAN FIC
FAN ART
FAN SITES
PODCAST
Teen Behavior Hasn’t Changed! There are just new ways of doing the same things
CROSS-PLATFORM FRANCHISES <ul><li>Buffy the Vampire Slayer </li></ul><ul><li>Dungeons & Dragons </li></ul><ul><li>.Hack Si...
MICROMEDIA CONSUMERS <ul><li>Ringtones </li></ul><ul><li>iTunes </li></ul><ul><li>Podcasts </li></ul><ul><li>Runescape </l...
BEST PRACTICES
Fan Fiction <ul><li>Stories based on another author’s work </li></ul>http:// www.fanfiction.net
FAN FICTION CONTEST  Milton Public Library, (NH) http:// www.miltonfreepubliclibrary.org /
ONLINE SUMMER READING (MA) http:// www.readsinMA.org
Online Reading Management <ul><li>Good Reads –  http:// goodreads.com </li></ul><ul><li>Library Thing –  http://www.librar...
VIRTUAL VISITS Haverhill Public Library (MA) <ul><li>BeththeLibrarian :  What did it take to publish the book? (That's fro...
SKYPE <ul><li>Skype Chat with Ned Vizzini </li></ul><ul><li>http://ia331321.us.archive.org/1/items/BethGallaway_NedVizzini...
PODCASTING Cheshire Public Library (CT) <ul><li>http:// www.cheshirelib.org/teens/cplpodcast.htm   </li></ul>
GABCAST <ul><li>Free podcasting by phone </li></ul><ul><li>http:// www.gabcast.com /   </li></ul>
BEN 10: ALIEN FORCE <ul><ul><li>http:// gamecreator.cartoonnetwork.com /   </li></ul></ul>
RUNESCAPE CLUB Glendale Public Library (AZ)
SOCIAL NETWORKERS
AVATAR <ul><li>“ bodily representation  </li></ul><ul><li>of the divine” </li></ul>
FACE YOUR MANGA Face Your Manga http:// www.faceyourmanga.com
LIBRARY 2.0 NIGHT  Brewster Ladies Library (MA) http:// blogs.ala.org/yalsa.php?title =teen_tech_week_library_2_0_ communi...
BLOGGER BOOK CLUB, ROSELLE LIBRARY ROSELLE, IL http://www.roselle.lib.il.us/YouthServices/BookClub/Bloggerbookclub.htm
GAMING CLUB  Carvers Bay Branch Library (SC) http:// www.gclibrary.org/branches/carvers.asp
YOUTUBE CONTEST  Denver Public Library (CO) http:// teens.denverlibrary.org/media/youtube.html
VIDCAST, MANCHESTER PUBLIC LIBRARY MANCHESTER, CT http:// library.ci.manchester.ct.us/teen/podcast /
TECH PROGRAMS:  Library Loft, ImaginOn (NC) http:// www.libraryloft.org /
IM @ THOMAS FORD MEMORIAL LIBRARY WESTERN SPRINGS, IL http:// www.fordlibrary.org/askalibrarian.html
AADL-GT Ann Arbor District Library (MI) http:// www.aadl.org/aadlgt
TEEN’SCAPE Los Angeles Public Library (CA) http:// www.lapl.org/ya /
RAMP Toronto Public Library (ON) http:// ramp.torontopubliclibrary.ca /
CML TEENS Columbus Public Library (OH) http:// teens.columbuslibrary.org /
WEB 2.0 ISSUES <ul><li>CIPA </li></ul><ul><li>Privacy </li></ul><ul><li>Commercialism </li></ul><ul><li>Copyright </li></u...
BEHAVIOR STRATEGY <ul><li>Boundary setting is extremely important </li></ul><ul><li>Address behavior in terms of actions a...
SET LIMITS <ul><li>State unacceptable behavior </li></ul><ul><li>(Optional: explain why it’s unacceptable) </li></ul><ul><...
REMEMBER! <ul><li>“ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, becau...
CORRECTING BEHAVIOR <ul><li>3 Strikes & You’re Out!  </li></ul><ul><li>Target the Group Leader </li></ul><ul><li>Good Cop,...
FOLLOW THROUGH <ul><li>Welcome back </li></ul><ul><li>Introduce  </li></ul><ul><li>Discuss behavior incident </li></ul><ul...
NIP IT IN THE BUD <ul><li>Create raving fans of the library   </li></ul><ul><li>Develop personal relationships </li></ul><...
CREATE RAVING FANS <ul><li>Brush up your customer service skills  </li></ul><ul><li>Give them what they want </li></ul><ul...
RELATIONSHIP BUILDING <ul><li>Reward </li></ul><ul><li>Introduce </li></ul><ul><li>Greet </li></ul><ul><li>Rove </li></ul>...
SPACE <ul><li>More than just a shelf and a poster </li></ul><ul><li>Convert a meeting room to a homework center or program...
PROGRAM <ul><li>Engage them in meaningful participation </li></ul><ul><li>Give teens positive ways to expend their energy ...
REMINDERS <ul><li>Stay calm </li></ul><ul><li>It’s not personal </li></ul><ul><li>Teens are job security </li></ul><ul><li...
RAP <ul><li>R emember </li></ul><ul><li>A ccept  </li></ul><ul><li>P roject </li></ul>
CONTACT <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http:// i...
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  • Cmlteens20

    1. 1. TEEN 2.0 : Serving Teens in the New Millennium Presented by Beth Gallaway for Columbus Metropolitan Library March 2009
    2. 2. CONTACT <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http:// informationgoddess.info </li></ul>
    3. 3. MILLENNIALS <ul><li>1977-2000 </li></ul><ul><li>Technology </li></ul><ul><li>Trophy kids </li></ul><ul><li>Tolerant </li></ul><ul><li>Spiritual </li></ul><ul><li>Civic Minded </li></ul>
    4. 4. GAMERS <ul><li>97% of teens play games online </li></ul><ul><li>25% of US homes bought a PlayStation </li></ul><ul><li>32% of households own a handheld gaming device </li></ul>
    5. 5. GAMER GENERATION <ul><li>Social </li></ul><ul><li>Competitive </li></ul><ul><li>Wired </li></ul><ul><li>Self-aware </li></ul><ul><li>Always On </li></ul><ul><li>Heroic </li></ul><ul><li>Multi-taskers </li></ul><ul><li>Global </li></ul><ul><li>Collaborative </li></ul><ul><li>Risk Takers </li></ul>Beck, John and Mitchell Wade. Got Game: How the Gamer Generation is Reshaping Business Forever . Harvard Business School Press, 2004.
    6. 6. RUNESCAPE <ul><li>http:// www.runescape.com </li></ul>
    7. 7. IM <ul><li>35 hours a week </li></ul><ul><li>15% logged in 24/7 </li></ul><ul><li>Chat 80 minutes/day </li></ul>
    8. 8. CELL PHONE USERS <ul><li>55% have a cell phone </li></ul><ul><li>Multimedia/SMS </li></ul>
    9. 9. WEB 1.0 vs. WEB 2.0 <ul><li>Static </li></ul><ul><li>Passive </li></ul><ul><ul><li>Read </li></ul></ul><ul><ul><li>View </li></ul></ul><ul><ul><li>Find </li></ul></ul><ul><li>Text </li></ul><ul><li>Impersonal </li></ul><ul><li>Limited </li></ul><ul><li>Stationary </li></ul><ul><li>Dynamic </li></ul><ul><li>Interactive </li></ul><ul><ul><li>Do </li></ul></ul><ul><ul><li>Create </li></ul></ul><ul><ul><li>Remix </li></ul></ul><ul><li>Multimedia </li></ul><ul><li>Custom </li></ul><ul><li>On Demand </li></ul><ul><li>Mobile </li></ul>
    10. 10. WEB 2.0 <ul><li>Web as platform </li></ul><ul><li>Collective intelligence </li></ul><ul><li>Data driven </li></ul><ul><li>Everything’s in beta </li></ul><ul><li>Simple programming </li></ul><ul><li>Cross platform </li></ul><ul><li>Rich user experience </li></ul>
    11. 11. TEEN CONTENT CREATORS <ul><li>57% </li></ul><ul><li>http://www.pewinternet.org/PPF/r/166/report_display.asp </li></ul>
    12. 12. PLATFORM AGNOSTIC
    13. 13. FAN FIC
    14. 14. FAN ART
    15. 15. FAN SITES
    16. 16. PODCAST
    17. 17. Teen Behavior Hasn’t Changed! There are just new ways of doing the same things
    18. 18. CROSS-PLATFORM FRANCHISES <ul><li>Buffy the Vampire Slayer </li></ul><ul><li>Dungeons & Dragons </li></ul><ul><li>.Hack Sign </li></ul><ul><li>Lord of the Rings </li></ul><ul><li>Pokémon </li></ul><ul><li>Spider-Man </li></ul><ul><li>Star Wars </li></ul>
    19. 19. MICROMEDIA CONSUMERS <ul><li>Ringtones </li></ul><ul><li>iTunes </li></ul><ul><li>Podcasts </li></ul><ul><li>Runescape </li></ul><ul><li>Twitter </li></ul><ul><li>YouTube </li></ul>
    20. 20. BEST PRACTICES
    21. 21. Fan Fiction <ul><li>Stories based on another author’s work </li></ul>http:// www.fanfiction.net
    22. 22. FAN FICTION CONTEST Milton Public Library, (NH) http:// www.miltonfreepubliclibrary.org /
    23. 23. ONLINE SUMMER READING (MA) http:// www.readsinMA.org
    24. 24. Online Reading Management <ul><li>Good Reads – http:// goodreads.com </li></ul><ul><li>Library Thing – http://www.librarything.com </li></ul><ul><li>Shelfari – http:// www.shelfari.com </li></ul>
    25. 25. VIRTUAL VISITS Haverhill Public Library (MA) <ul><li>BeththeLibrarian : What did it take to publish the book? (That's from Brandy & Alex) </li></ul><ul><li>MBLundgren : Another good question. It took me 2 years to write it, then 6 months to find an agent, then a few days to find an editor, then months of revisions. A Loooooonnnggg process. </li></ul>                 
    26. 26. SKYPE <ul><li>Skype Chat with Ned Vizzini </li></ul><ul><li>http://ia331321.us.archive.org/1/items/BethGallaway_NedVizziniskypewithned/nedvizzini110606.mp3 </li></ul>
    27. 27. PODCASTING Cheshire Public Library (CT) <ul><li>http:// www.cheshirelib.org/teens/cplpodcast.htm </li></ul>
    28. 28. GABCAST <ul><li>Free podcasting by phone </li></ul><ul><li>http:// www.gabcast.com / </li></ul>
    29. 29. BEN 10: ALIEN FORCE <ul><ul><li>http:// gamecreator.cartoonnetwork.com / </li></ul></ul>
    30. 30. RUNESCAPE CLUB Glendale Public Library (AZ)
    31. 31. SOCIAL NETWORKERS
    32. 32. AVATAR <ul><li>“ bodily representation </li></ul><ul><li>of the divine” </li></ul>
    33. 33. FACE YOUR MANGA Face Your Manga http:// www.faceyourmanga.com
    34. 34. LIBRARY 2.0 NIGHT Brewster Ladies Library (MA) http:// blogs.ala.org/yalsa.php?title =teen_tech_week_library_2_0_ community_nig
    35. 35. BLOGGER BOOK CLUB, ROSELLE LIBRARY ROSELLE, IL http://www.roselle.lib.il.us/YouthServices/BookClub/Bloggerbookclub.htm
    36. 36. GAMING CLUB Carvers Bay Branch Library (SC) http:// www.gclibrary.org/branches/carvers.asp
    37. 37. YOUTUBE CONTEST Denver Public Library (CO) http:// teens.denverlibrary.org/media/youtube.html
    38. 38. VIDCAST, MANCHESTER PUBLIC LIBRARY MANCHESTER, CT http:// library.ci.manchester.ct.us/teen/podcast /
    39. 39. TECH PROGRAMS: Library Loft, ImaginOn (NC) http:// www.libraryloft.org /
    40. 40. IM @ THOMAS FORD MEMORIAL LIBRARY WESTERN SPRINGS, IL http:// www.fordlibrary.org/askalibrarian.html
    41. 41. AADL-GT Ann Arbor District Library (MI) http:// www.aadl.org/aadlgt
    42. 42. TEEN’SCAPE Los Angeles Public Library (CA) http:// www.lapl.org/ya /
    43. 43. RAMP Toronto Public Library (ON) http:// ramp.torontopubliclibrary.ca /
    44. 44. CML TEENS Columbus Public Library (OH) http:// teens.columbuslibrary.org /
    45. 45. WEB 2.0 ISSUES <ul><li>CIPA </li></ul><ul><li>Privacy </li></ul><ul><li>Commercialism </li></ul><ul><li>Copyright </li></ul><ul><li>Cyberbullying </li></ul>
    46. 46. BEHAVIOR STRATEGY <ul><li>Boundary setting is extremely important </li></ul><ul><li>Address behavior in terms of actions and consequences in a matter of fact, non-threatening manner </li></ul>
    47. 47. SET LIMITS <ul><li>State unacceptable behavior </li></ul><ul><li>(Optional: explain why it’s unacceptable) </li></ul><ul><li>State consequence of continued unacceptable behavior </li></ul><ul><li>Ask patron to choose to cease behavior, or find somewhere else to continue behavior </li></ul>
    48. 48. REMEMBER! <ul><li>“ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.” </li></ul><ul><li>~ Nick Buron, NYPL, Queens Branch </li></ul>
    49. 49. CORRECTING BEHAVIOR <ul><li>3 Strikes & You’re Out! </li></ul><ul><li>Target the Group Leader </li></ul><ul><li>Good Cop, Bad Cop </li></ul><ul><li>Invade Personal Space </li></ul>
    50. 50. FOLLOW THROUGH <ul><li>Welcome back </li></ul><ul><li>Introduce </li></ul><ul><li>Discuss behavior incident </li></ul><ul><li>Reinforce consequences of actions </li></ul><ul><li>Start with a clean slate </li></ul>
    51. 51. NIP IT IN THE BUD <ul><li>Create raving fans of the library   </li></ul><ul><li>Develop personal relationships </li></ul><ul><li>Give them a space of their own  </li></ul><ul><li>Program them to death </li></ul>
    52. 52. CREATE RAVING FANS <ul><li>Brush up your customer service skills  </li></ul><ul><li>Give them what they want </li></ul><ul><li>Foster ownership of the library and teen space  </li></ul>
    53. 53. RELATIONSHIP BUILDING <ul><li>Reward </li></ul><ul><li>Introduce </li></ul><ul><li>Greet </li></ul><ul><li>Rove </li></ul><ul><li>Get out! </li></ul>
    54. 54. SPACE <ul><li>More than just a shelf and a poster </li></ul><ul><li>Convert a meeting room to a homework center or program room a few days a week </li></ul><ul><li>Designate a staff person to serve teens </li></ul>
    55. 55. PROGRAM <ul><li>Engage them in meaningful participation </li></ul><ul><li>Give teens positive ways to expend their energy </li></ul><ul><ul><li>Offer after school activities </li></ul></ul><ul><ul><li>Cultivate a volunteer program </li></ul></ul>
    56. 56. REMINDERS <ul><li>Stay calm </li></ul><ul><li>It’s not personal </li></ul><ul><li>Teens are job security </li></ul><ul><li>Learn to RAP  </li></ul><ul><li>  </li></ul>
    57. 57. RAP <ul><li>R emember </li></ul><ul><li>A ccept </li></ul><ul><li>P roject </li></ul>
    58. 58. CONTACT <ul><li>Beth Gallaway </li></ul><ul><li>603-247-3196 </li></ul><ul><li>[email_address] </li></ul><ul><li>http:// informationgoddess.info </li></ul>
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