State consequence of continuing unacceptable behavior
Ask teen to make a choice
“ John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you will be asked to leave.
Example You can choose to lower the volume level and stay, or you can choose to leave.
“ Mary, your computer time is up, we have someone waiting. If you continue to violate the time limit, your computer privileges will be suspended.
Example You can choose to log off now and get more time tomorrow, or lose computer access for 2 days.
“ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.” ~ Nick Buron, NYPL Reminder!
3 Strikes & You’re Out!
Target the Group Leader
Good Cop, Bad Cop
Invade Personal Space*
* follow your instincts
Create Raving Fans
Engage teens in meaningful participation
Be an excellent librarian
Give them a room of their own
Talk to teens when they do something RIGHT
Be an Excellent Librarian!
Excellent Customer Service
Greet by name
Engage in their preferred mediums
Find ways to say YES
CS Tip: Give ‘em the Pickle!
Read the local newspaper
Don’t ask, “Is this for homework?”
Do ask, “Do you want me to show you how to get it, or just get it for you?
Don’t point; take a walk
Conduct a reference interview
The Reference Interview
Ask open ended questions
RI Tip: Smile like you mean it! Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles. ” Journal of Experimental Child Psychology . Volume 102, Issue 3, March 2009, pages 360-367