© 2013 Deloitte Touche Tohmatsu
2nd Annual Social Finance forum
Social progress in the ‘lucky
country’
Going beyond good i...
© 2013 Deloitte Touche Tohmatsu
As a country we laud our luckiness
• Primarily consider luck or progress in economic
terms...
© 2013 Deloitte Touche Tohmatsu
New ways of looking at and achieving
progress
Fifty indicators
across basic
human needs,
s...
© 2013 Deloitte Touche Tohmatsu
Are we the lucky country in terms of social
progress?
4
© 2013 Deloitte Touche Tohmatsu
But a fair bit to feel uncomfortable about
5
© 2013 Deloitte Touche Tohmatsu
Luck doesn’t shield us from the need to
change – evidence tells us where to look
• Signifi...
© 2013 Deloitte Touche Tohmatsu
A long search for innovation in social
policy and service delivery
• Three decades of refo...
© 2013 Deloitte Touche Tohmatsu
Experimenting and trending
• Competition and financing experimentation
– Commissioning (an...
© 2013 Deloitte Touche Tohmatsu
Building our luck in service system reform
– getting back to the basics
• Sector will have...
© 2013 Deloitte Touche Tohmatsu
General information only
This presentation contains general information only, and none of ...
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Fran Thorn

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Fran Thorn

  1. 1. © 2013 Deloitte Touche Tohmatsu 2nd Annual Social Finance forum Social progress in the ‘lucky country’ Going beyond good intentions August 2013 Fran Thorn – National Human Services Partner
  2. 2. © 2013 Deloitte Touche Tohmatsu As a country we laud our luckiness • Primarily consider luck or progress in economic terms • Golden years of economic growth • Escape from the worst of the GFC • Luck and worthiness conflated • Benefits of this luck are not shared equitably • Search for new solutions to old problems • Choices of problem definition & measurement of progress • Social progress and attainment as a counterweight to economic measurement 2
  3. 3. © 2013 Deloitte Touche Tohmatsu New ways of looking at and achieving progress Fifty indicators across basic human needs, social infrastructure and opportunity that show relative performance in order to elevate the quality of discussion on national priorities and to guide social investment decisions 3 • All social and environmental indicators, rigorously tested for relevance • Outcomes not inputs • 50 indicators: disaggregated
  4. 4. © 2013 Deloitte Touche Tohmatsu Are we the lucky country in terms of social progress? 4
  5. 5. © 2013 Deloitte Touche Tohmatsu But a fair bit to feel uncomfortable about 5
  6. 6. © 2013 Deloitte Touche Tohmatsu Luck doesn’t shield us from the need to change – evidence tells us where to look • Significant forces leading reappraisal of social services 6 Changing understanding of how services need to be designed and delivered Serious issues of performance to be confronted Productivity and prosperity impact of unequal social progress
  7. 7. © 2013 Deloitte Touche Tohmatsu A long search for innovation in social policy and service delivery • Three decades of reforms • Question of core/non-core government business • Involvement of third parties in delivery • Contestability (of ideas and services) • Contest between centralisation and decentralisation • Who does what • Centrality of NFP sector • “Emergence” of private provision • Partly cost/partly flexibility • “Markets”, incentives and financing innovation
  8. 8. © 2013 Deloitte Touche Tohmatsu Experimenting and trending • Competition and financing experimentation – Commissioning (and intermediate or prime contracting) – Outcomes and social financing – Individualisation (financing/entitlement) • Quality and performance/ data and measurement • Scale • “Channel strategies” (technology/self help/self selection) • Consumer voice • Private provision of social services & workforce attachment 8
  9. 9. © 2013 Deloitte Touche Tohmatsu Building our luck in service system reform – getting back to the basics • Sector will have to build capability – Cost and productivity – Information – 21st century tools • Managing for results - Accountability, control and innovation - Avoiding the PLU syndrome • Attending to change management – Clash of values – Risk and reward - time and “failure” – Tactics and strategy – the urgent versus the important 9
  10. 10. © 2013 Deloitte Touche Tohmatsu General information only This presentation contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this presentation, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this presentation. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence. About Deloitte Australia In Australia, the member firm is the Australian partnership of Deloitte Touche Tohmatsu. As one of Australia’s leading professional services firms. Deloitte Touche Tohmatsu and its affiliates provide audit, tax, consulting, and financial advisory services through approximately 6,000 people across the country. Focused on the creation of value and growth, and known as an employer of choice for innovative human resources programs, we are dedicated to helping our clients and our people excel. For more information, please visit our web site at www.deloitte.com.au. Liability limited by a scheme approved under Professional Standards Legislation. Member of Deloitte Touche Tohmatsu Limited © 2013 Deloitte Touche Tohmatsu

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