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Vashti Robertson - Aon Hewitt - Exploring the challenges for multiple state employers in managing claims with different benefit entitlements: considering the tools and techniques and opportunities for improvement

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Vashti Robertson, Head of Workers' Compensation Solutions: People Risk, Aon Hewitt presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury …

Vashti Robertson, Head of Workers' Compensation Solutions: People Risk, Aon Hewitt presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful safety culture and embrace working towards successful outcomes should a workers compensation claim arise.

Find out more at http://www.informa.com.au/nwc14

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  • 1. National Workers’ Compensation Summit 2014 Case management & the legal minefield - Challenges for multiple state employers Vashti Robertson Consulting Services Director, People Risk
  • 2. Challenges for multiple state employers  What are some of the challenges? – 11 different schemes – Different philosophies, policies and procedures within your organisation – Insurers have different processes People Risk | 27 February 2014 1
  • 3. How to address the main challenges Partnering with your broker & insurer Align to company vision and structure Aligning the different schemes People Risk | 27 February 2014 2
  • 4. How to address the challenges – Aligning your company Working with brokers & insurers Safety Aligning the different schemes Injury management & RTW Claims management Financial management People Risk | 27 February 2014 Alignment to company vision 3
  • 5. How to address the challenges  Alignment to different schemes Working with brokers & insurers Aligning the different schemes Alignment to company vision – Align your company policies and procedures to reflect a single set of rules – Design around the most demanding aspect of each State/Territory – Single strategy with local expertise in RTW People Risk | 27 February 2014 4
  • 6. How to address the main challenges Alignment to company vision  Working with insurers/agents with inconsistent processes across different states Partnering with brokers & insurers Aligning the different schemes – Partner with your insurer on process alignment – Use your broker to pull together information from different insurers/agents – Make claim reviews about the portfolio and understand trends People Risk | 27 February 2014 5
  • 7. In summary  Align to your company philosophy  Be consistent in applying the principals  Be clear in your communication with all stakeholders  Get help from your insurer and broker People Risk | 27 February 2014 6
  • 8. Questions Vashti Robertson Consulting Services Director People Risk 201 Kent St Sydney NSW 2000 Australia t + 61 (0) 2 9253 7305 e Vashti.Robertson@aonhewitt.com People Risk | 27 February 2014 7