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Therese Miller, Queensland Rail - CASE STUDY: The Telecommunications Backbone Network (TBN): improving operational & business communications
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Therese Miller, Queensland Rail - CASE STUDY: The Telecommunications Backbone Network (TBN): improving operational & business communications

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Therese Miller, General Manager – Train Operations, Queensland Rail delivered the presentation at ARA’s Telecommunications & Train Control Conference 2014. …

Therese Miller, General Manager – Train Operations, Queensland Rail delivered the presentation at ARA’s Telecommunications & Train Control Conference 2014.

The ARA’s Telecommunications & Train Control Conference 2014 brought together passenger and freight rail operators, transport agencies, track owners, regulators and technology suppliers to assess telecommunications solutions and explored the capabilities of a shared future.

For more information about the event, please visit: http://bit.ly/traincontrol14

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  • 1. Queensland Rail: The Telecommunications Backbone Network: improving operational & business communications Therese Miller General Manager Train Operations August 2014 “Communities Connecting and Connecting Communities”
  • 2. Topics 1. The TBN – what it is and functionality 2. A brief history 1960-2010s 3. The Challenges in the 21st Century 4. How QldRail has addressed a Challenge 5. What’s happening now 6. Benefits for Operators 7. What customers can expect 8. Lessons States can learn
  • 3. The Telecommunications Backbone Network Operational safe working systems Supporting operational and business efficiencies for optimal customer outcomes
  • 4. A broad telecommunications network systems breakdown Telecommunications Transmission Copper, optical Fibre, -data, voice, Telemetry/Interlocking Station Services Telephone (PABX) Data Runs over the transmission network and provides VOIP, allows remote equipment monitoring and configuration Radio Utilises microwave or UHF bands, to provide communications between station staff, Train Control, maintenance etc
  • 5. A broad telecommunications functionality breakdown Telecommunications To safely conduct day- to-day safe working operations To communicate with passengers, staff, drivers, controllers To collect data and disseminate information To monitor our resources To identify, determine, diagnose, problems To improve future operations
  • 6. The Journey - Operational Comms <1970 through to the Business Comms of the 2010s….. Whats next?
  • 7. Challenges Present ……. Future Increasing demand for bandwidth Managing Business Disruptions; a demand to achieve Higher traffic capacity, shorter headways, improve customer service.
  • 8. Data from the TBN assists in Timetable Design
  • 9. Collection of data via telecommunications network. Some solutions within the existing network.
  • 10. Now and in the Near Future • “Where’s my train” app. • Remote Train Announcement System • TOS review & Track Access System for UTC • GTFS real-time feed • Amalgamation of some passenger information systems • Train Performance Analyzer • Digital Radio • BaT development (Fire & Life Safety) - ETCS
  • 11. Benefits for Network Operators • Reliability & redundancy with backup telecommunications to the site, backup power supplies and duplicated systems. • Real time information – immediate & consistent updates of changes. • Capacity: Achieving higher traffic capacity, with shorter headways; • Consolidation of systems gives consistency in communications • Efficient implementation of business continuity plans. Overall – increasing quality of customer service.
  • 12. What passengers can expect from these developments Seamless Timely Connectivity. • Information & Communication - Greater ability to pinpoint locations of trains more accurate arrival time for trains & connections. • More informative ‘real time’ passenger information services; Reliability Headway reduction = greater throughput / more trains running; “The turn up and go” philosophy – Customers don’t need a timetable. Passengers can now make informed decisions. Safety & Security • Safe Travel, Increase in CCTV capability, emergency phones, and in train information systems contribute to safety and security in travel.
  • 13. Lessons states can learn from TBN • Providers of TBN need to listen to their customer – the Operator. Likewise Operators need to know what they want in order to service their customers & better assist TBN providers. • The ‘Gap’ between Operational & Business Communications (from 1970s) has now closed & converged to produce a need for rail operators to meet customer expectations. • ‘Partner, procure and provide’ – work with the market to see what best suits us. • Interoperability • Overall there is a need to evolve the TBN to be a digital-based IP platform to better service the needs and expectations of its communications, now and into the future.

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