Your SlideShare is downloading. ×
0
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!

588

Published on

Shane White, Principal, Pinnacle Integrity presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful …

Shane White, Principal, Pinnacle Integrity presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful safety culture and embrace working towards successful outcomes should a workers compensation claim arise.

Find out more at http://www.informa.com.au/nwc14

Published in: News & Politics
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
588
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. 15th Annual National Workers’ Compensation Summit 2014 The bullying investigation - an opportunity!
  • 2. WHAT TO EXPECT? 1. 2. 3. 4. 5. No death by PP Impacts of bullying on workplace Scenario – assessment Plan/conduct the investigation 10 fatal errors to avoid
  • 3. BULLYING AND IMPACTS Bullying & its Impacts 1. Workplace bullying costs Australian employers between $6 - $36 billion dollars every year. 2. They aren’t all million dollar payouts for obvious harm caused: even the accused can cost a company big $. 3. One accused successfully claimed $141,653.54 for injuries after "Reading full file release by Ethical Standards Unit and finding allegations that I was not made aware of".
  • 4. SCENARIO I’m Susan, Bart’s boss. The Scenario I’m John, Bart is not making his numbers and looking to blame someone. I’m Bart, John is a bully. DIVISION A DIVISION B
  • 5. SCENARIO The Scenario
  • 6. 5 STEP ASSESSMENT 1. Assess info and identify the issues? 2. What do the relevant industrial instruments, legislation, or policy say? 3. What are the expectations? 4. What are the options: evidence-based vs outcomefocussed? 5. Which way – decide, document and act!
  • 7. 5 STEP INVESTIGATION 1. 2. 3. 4. 5. Preparation and information collection (plan) Interview the relevant parties (ABC Principle) Follow up issues arising (repeat 2 & 3 if required) Make a finding and prepare a report Implement resolution activities or action
  • 8. 10 FATAL ERRORS 1. Ignorance and hope (these matters do not resolve themselves) 2. Missing or misinterpreting the issue 3. Communication, Consistency & Confidentiality 4. Procedural fairness/due process 5. Contaminating evidence and process (for example: interviewing witnesses together, identifying people)
  • 9. 10 FATAL ERRORS 6. Record keeping – investigation notes and witness statements (audio log) 7. Tunnel vision/investigation bias: truth vs outcome (follow up all leads: inculpate vs exculpate) COI – real or perceived 8. Role and responsibility bias 9. Response – sledgehammer or tweezers? 10. Seize the opportunity v here we go again. Real implementation v tokenism - systemic improvement & positive cultural change.
  • 10. QUESTIONS? Questions Contact details Shane White phone: 0439 485428 email: s.white@pinnacleintegrity.com.au

×