Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!
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Shane White - Pinnacle Integrity - The bullying investigation – an opportunity!

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Shane White, Principal, Pinnacle Integrity presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a......

Shane White, Principal, Pinnacle Integrity presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful safety culture and embrace working towards successful outcomes should a workers compensation claim arise.

Find out more at http://www.informa.com.au/nwc14

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  • 1. 15th Annual National Workers’ Compensation Summit 2014 The bullying investigation - an opportunity!
  • 2. WHAT TO EXPECT? 1. 2. 3. 4. 5. No death by PP Impacts of bullying on workplace Scenario – assessment Plan/conduct the investigation 10 fatal errors to avoid
  • 3. BULLYING AND IMPACTS Bullying & its Impacts 1. Workplace bullying costs Australian employers between $6 - $36 billion dollars every year. 2. They aren’t all million dollar payouts for obvious harm caused: even the accused can cost a company big $. 3. One accused successfully claimed $141,653.54 for injuries after "Reading full file release by Ethical Standards Unit and finding allegations that I was not made aware of".
  • 4. SCENARIO I’m Susan, Bart’s boss. The Scenario I’m John, Bart is not making his numbers and looking to blame someone. I’m Bart, John is a bully. DIVISION A DIVISION B
  • 5. SCENARIO The Scenario
  • 6. 5 STEP ASSESSMENT 1. Assess info and identify the issues? 2. What do the relevant industrial instruments, legislation, or policy say? 3. What are the expectations? 4. What are the options: evidence-based vs outcomefocussed? 5. Which way – decide, document and act!
  • 7. 5 STEP INVESTIGATION 1. 2. 3. 4. 5. Preparation and information collection (plan) Interview the relevant parties (ABC Principle) Follow up issues arising (repeat 2 & 3 if required) Make a finding and prepare a report Implement resolution activities or action
  • 8. 10 FATAL ERRORS 1. Ignorance and hope (these matters do not resolve themselves) 2. Missing or misinterpreting the issue 3. Communication, Consistency & Confidentiality 4. Procedural fairness/due process 5. Contaminating evidence and process (for example: interviewing witnesses together, identifying people)
  • 9. 10 FATAL ERRORS 6. Record keeping – investigation notes and witness statements (audio log) 7. Tunnel vision/investigation bias: truth vs outcome (follow up all leads: inculpate vs exculpate) COI – real or perceived 8. Role and responsibility bias 9. Response – sledgehammer or tweezers? 10. Seize the opportunity v here we go again. Real implementation v tokenism - systemic improvement & positive cultural change.
  • 10. QUESTIONS? Questions Contact details Shane White phone: 0439 485428 email: s.white@pinnacleintegrity.com.au