Productive business strategies to improve
the workplace, in light of workers
compensation claims

Robert Sams

On behalf o...
A little about me...
Today’s Workshop

•

•
•
•

We have a Zero Harm Culture, why do we need to
worry about workers comp and injury
management?...
Zero Harm and workers
compensation
Before we start…..
Let’s hear from you?
•Break into two groups
•Group One:
Why organisations should have Zero Harm?

•Grou...
Let’s hear what others
have to say…..
The Zero Harm Pitch
The Zero Harm Pitch

•
•
•
•
•

Zero Harm by 2012
Yet where we need to be in 10, 15, 20 years
Eliminate the very risk of i...
The Logic of Zero Harm
Intolerance of unsafe workplaces
Roads and scooters

What happens if I don’t
achieve my goal?
How d...
What we say impacts on what we ‘think’
The Discourse of Language drives our subconscious ‘thinking’
Priming
Key Questions

•
•
•
•
•

Can something sound good, have the best of intentions, but
be dangerous?
What is the fundamental...
Summing it up:
•Having a Zero Harm (ZH) Environment promotes underreporting, secrecy and blame.
•None of these will suppor...
Demonstrating your
commitment to your team
after a workplace injury
Your Thoughts?
AT YOUR TABLES, DISCUSS:
What are the best ways that you have
seen that demonstrate commitment to
your team...
What you can do?

• Be actively involved
• ‘Active Care’
• Respond to incidents to demonstrate it matters to
you

• Be Gen...
Who should be responsible for
managing injuries to ensure
effective outcomes for everyone
involved?
Firstly!
Be weary of the ‘Smash Repair’
Approach……

Line managers manage people, why would it be
any different when an inj...
1. What are the reasons that workers
compensation and injury
management might be treated
differently to other problems in ...
How can you ensure that
injured workers are
treated positively in your
organisation?
1.FOCUS ON LEARNING NOT BLAMING (HAVE
TOLLERANCE FOR MISTAKES)
2.SEE INJURIES AS AN OPPORTUNITY TO
ENGAGE WITH YOUR TEAM
3...
Case Studies
=
=

+

=

• Reduced premiums = $700K
• 30% injured people supported
• Active Involvement =
increased engagement and
produ...
A Model to
Improve
Stay in touch:
• Ph:

0424 037 112

• robert@dolphinsafetysolutions.com

• Dolphin Safety Solutions on Facebook
• Robert S...
Thank you
Any Questions????
Want to learn more?

www.humandymensions.com
Robert Sams - Dolphin Safety Solutions - Short Workshop: Productive business strategies to improve the workplace in light ...
Robert Sams - Dolphin Safety Solutions - Short Workshop: Productive business strategies to improve the workplace in light ...
Robert Sams - Dolphin Safety Solutions - Short Workshop: Productive business strategies to improve the workplace in light ...
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Robert Sams - Dolphin Safety Solutions - Short Workshop: Productive business strategies to improve the workplace in light of Workers’ Compensation claims

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Robert Sams, Director & Principal Consultant, Dolphin Safety Solutions (on behalf of the Australian Chamber of Commerce and Industry and the NSW Business Chamber) presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful safety culture and embrace working towards successful outcomes should a workers compensation claim arise.

Find out more at http://www.informa.com.au/nwc14

Published in: News & Politics
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Robert Sams - Dolphin Safety Solutions - Short Workshop: Productive business strategies to improve the workplace in light of Workers’ Compensation claims

  1. 1. Productive business strategies to improve the workplace, in light of workers compensation claims Robert Sams On behalf of ACCI and NSW Business Chamber
  2. 2. A little about me...
  3. 3. Today’s Workshop • • • • We have a Zero Harm Culture, why do we need to worry about workers comp and injury management? Demonstrating your commitment to your team after a workplace injury Who should be responsible for managing injuries to ensure effective outcomes for everyone involved? How can you ensure that workers who are injured are treated positively
  4. 4. Zero Harm and workers compensation
  5. 5. Before we start….. Let’s hear from you? •Break into two groups •Group One: Why organisations should have Zero Harm? •Group Two: Why organisations should NOT have Zero Harm? 5 minutes!
  6. 6. Let’s hear what others have to say…..
  7. 7. The Zero Harm Pitch
  8. 8. The Zero Harm Pitch • • • • • Zero Harm by 2012 Yet where we need to be in 10, 15, 20 years Eliminate the very risk of injuries happening Engineer out the risks Take people away from hazards A‘Dumb down’ approach
  9. 9. The Logic of Zero Harm Intolerance of unsafe workplaces Roads and scooters What happens if I don’t achieve my goal? How does intolerance drive relationships? How does intolerance support safety culture change? Why assess risk that is being eliminated? Why qualifications to manage injury?
  10. 10. What we say impacts on what we ‘think’
  11. 11. The Discourse of Language drives our subconscious ‘thinking’
  12. 12. Priming
  13. 13. Key Questions • • • • • Can something sound good, have the best of intentions, but be dangerous? What is the fundamental dynamic of the zero harm concept and ideology? - The binary opposition problem The psychology of goal setting • • Competing goals How is Zero Harm motivational? Toxic culture and subcultures Priming against belief
  14. 14. Summing it up: •Having a Zero Harm (ZH) Environment promotes underreporting, secrecy and blame. •None of these will support improved workers compensation and injury management outcomes •ZH Promotes perfectionism •Not aligned to ‘smart’ goals •Focus on microscopics Injuries = workers comp claims = learning = progress. You just have to manage them when they occur
  15. 15. Demonstrating your commitment to your team after a workplace injury
  16. 16. Your Thoughts? AT YOUR TABLES, DISCUSS: What are the best ways that you have seen that demonstrate commitment to your team? 5 Minutes!
  17. 17. What you can do? • Be actively involved • ‘Active Care’ • Respond to incidents to demonstrate it matters to you • Be Genuine - Humble Enquiries
  18. 18. Who should be responsible for managing injuries to ensure effective outcomes for everyone involved?
  19. 19. Firstly! Be weary of the ‘Smash Repair’ Approach…… Line managers manage people, why would it be any different when an injury occurs?
  20. 20. 1. What are the reasons that workers compensation and injury management might be treated differently to other problems in your business? 1. What are the barriers?
  21. 21. How can you ensure that injured workers are treated positively in your organisation?
  22. 22. 1.FOCUS ON LEARNING NOT BLAMING (HAVE TOLLERANCE FOR MISTAKES) 2.SEE INJURIES AS AN OPPORTUNITY TO ENGAGE WITH YOUR TEAM 3.CAREFULLY CONSIDER YOUR GOALS (AND THEIR By-PRODUCTS), DON’T JUST LOOK IN THE REAR VIEW MIRROR
  23. 23. Case Studies
  24. 24. = = + = • Reduced premiums = $700K • 30% injured people supported • Active Involvement = increased engagement and productivity • Reduced premiums = >$2M • EBA endorsed before expire for first time • Active involvement from AMWU in RTW Program • Reduced premiums = >$500K • Early intervention • New roles created to support at Store level – focus on effective and immediate conversations
  25. 25. A Model to Improve
  26. 26. Stay in touch: • Ph: 0424 037 112 • robert@dolphinsafetysolutions.com • Dolphin Safety Solutions on Facebook • Robert Sams on LinkedIn • Regular Blogs on www.riskex.net.au
  27. 27. Thank you Any Questions????
  28. 28. Want to learn more? www.humandymensions.com

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