Benefits and Implications of
Consumer Directed Care for
both Residential and Home Care
BlueCross Community & Residential S...
This presentation:
Provides some information about BlueCross,
including “The BlueCross advantage”
Outlines the principles ...
BlueCross Community and Residential
Services
Established in 1993
23 Residences comprising approximately 1700 beds
Care at ...
Consumer Directed Care
a model that places the individual at the centre of care decisions,
engaging them in the process to...
Achieving CDC at BlueCross
Defining the CDC Model
Staff education
Client Education and Support
Changing the intake and ass...
BlueCross Model of Care: Person Centred
Care
“…a standing or status that is bestowed
upon every human-being, by others, in...
BlueCross Model of Care: VIP
approach
V = valuing people
I = individualised care
P = personal perspectives
S = social envi...
Partnership
1. Getting to know the resident or client as a person
2. Sharing of power and responsibility between the
servi...
STARFish - the BlueCross culture
Staff engagement survey - BlueCross
Summation
CDC
Client choice
Client empowerment
Seamless transition
Home Care
Residential Care
Staff Culture – STARFish
Sta...
Summation
The principles of CDC need to be incorporated
into the acute sector and the discharge planning
process to ensure...
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Penny Hobson, General Manager – Care at Home, BlueCross - Benefits and Implications of Consumer Directed Care for both Residential and Home Care

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Penny Hobson, General Manager – Care at Home, BlueCross delivered the presentation at the 2014 Discharge Planning Conference.

The 2014 Discharge Planning Conference - Assisting health services to adopt an integrated and consumer directed approach to discharge planning.

For more information about the event, please visit: http://bit.ly/dischargeplan14

Published in: Health & Medicine
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Penny Hobson, General Manager – Care at Home, BlueCross - Benefits and Implications of Consumer Directed Care for both Residential and Home Care

  1. 1. Benefits and Implications of Consumer Directed Care for both Residential and Home Care BlueCross Community & Residential Services Penny Hobson, General Manager Care at Home
  2. 2. This presentation: Provides some information about BlueCross, including “The BlueCross advantage” Outlines the principles of Consumer Directed Care (CDC) Describes the Model of Care at BlueCross Presents some of the challenges and benefits that have arisen from changing our model of care Describe the culture of BlueCross and how this helps us achieve the principles of CDC
  3. 3. BlueCross Community and Residential Services Established in 1993 23 Residences comprising approximately 1700 beds Care at Home Division that includes 115 Home Care Packages Programs Veterans Home Care DVA Home Nursing Private Services Brokerage
  4. 4. Consumer Directed Care a model that places the individual at the centre of care decisions, engaging them in the process to determine what their care needs are and how they are provided. Judge Rauf Soulio (May 2013) Principles • Consumers are empowered to continue to manage their own lives; retaining control • Individualised care based on assessed need and identified goals • Respectful and balanced partnerships between consumers and home care providers • A focus on wellness and re-ablement • Transparency Home Care Guidelines (2014)
  5. 5. Achieving CDC at BlueCross Defining the CDC Model Staff education Client Education and Support Changing the intake and assessment process Changing the Case Management Model
  6. 6. BlueCross Model of Care: Person Centred Care “…a standing or status that is bestowed upon every human-being, by others, in the context of a relationship and social- being. It implies recognition, respect, and trust.” Tim Kitwood “…treatment and care provided by health services [that] places the person at the centre of their own care and considers the needs of the older person’s carers.” Vic Dept of Human Services (2003)
  7. 7. BlueCross Model of Care: VIP approach V = valuing people I = individualised care P = personal perspectives S = social environment Brooker (2003)
  8. 8. Partnership 1. Getting to know the resident or client as a person 2. Sharing of power and responsibility between the service user and service provider 3. Accessibility and flexibility of both the service provider as a person and of the services provided 4. Coordination and integration of care for the service user 5. Having an environment that is conducive to person- centred care both for service providers and service users. Dept. of Human Services (2003)
  9. 9. STARFish - the BlueCross culture
  10. 10. Staff engagement survey - BlueCross
  11. 11. Summation CDC Client choice Client empowerment Seamless transition Home Care Residential Care Staff Culture – STARFish Staff and Client empowerment Partnerships/relationships
  12. 12. Summation The principles of CDC need to be incorporated into the acute sector and the discharge planning process to ensure consumer empowerment and choice is achieved
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