Nola Hennessy, Serenidad Consulting - Positive Use of Power in Workplace Leadership –Building a Zero Tolerance Culture
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Nola Hennessy, Serenidad Consulting - Positive Use of Power in Workplace Leadership –Building a Zero Tolerance Culture

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Nola Hennessy, Managing Director & CEO, Serenidad Consulting delivered this presentation at the Inaugural Workplace Bullying Conference. This event brings together HR, WHS Managers, Workplace ...

Nola Hennessy, Managing Director & CEO, Serenidad Consulting delivered this presentation at the Inaugural Workplace Bullying Conference. This event brings together HR, WHS Managers, Workplace Psychologists and Academics to discuss policy and practices for combatting workplace bullying.

Find out more at http://www.informa.com.au/workplacebullying_13

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    Nola Hennessy, Serenidad Consulting - Positive Use of Power in Workplace Leadership –Building a Zero Tolerance Culture Nola Hennessy, Serenidad Consulting - Positive Use of Power in Workplace Leadership –Building a Zero Tolerance Culture Presentation Transcript

    • Positive Use of Power in Workplace Leadership – Building a Zero Tolerance Culture A Presentation to the Inaugural ‘Workplace Bullying Conference 2013’, Dec 11, 2013 by Nola A. Hennessy, Founding Managing Director & CEO © 2013 Serenidad Consulting Pty Ltd
    • The Positive Use of Power in Workplace Leadership What we will explore today: • Positional and Personal Power and their Influence on Workplace Bullying Incidence and Outcomes • Eliminating Negative Use of Power • The 3 R’s • Fostering a Positive Workplace Culture • Applying Lessons Learned to ensure Positive Outcomes © 2012 Serenidad Consulting Pty Ltd
    • Power – two kinds & up to double the impact! • Personal: “The innate strength that lies within each human being – strength of mind, strength of heart, strength of soul……any and all of the following: – the inner power you feel when positive or negative emotions are heightened; – the atmosphere, sensation and impression you radiate; – your ability to influence the judgement and emotions of others – your persuasiveness; and – not dependent on positional power to have effect.” (Ref: No Boxing Allowed) All yours to use……….positively or negatively • Positional: “made available through the formal, structural authority that a position, office or role brings.” (Ref: No Boxing Allowed) © 2013 Serenidad Consulting Pty Ltd
    • Eliminating Negative Use of Power in Workplace Leadership: • Adopt and foster Great Leadership behaviors and attitudes • Have Effective and Sustainable People Policies that articulate and facilitate “eliminating” bullying and zero tolerance of harm • Build Consistency and Responsiveness • Empower others to speak up • Actively listen to the workforce, all the time …….. (Ref) © 2013 Serenidad Consulting Pty Ltd
    • The 3 R’s: • Rhetoric • Reality Check • Right Choices – moral and legal © 2013 Serenidad Consulting Pty Ltd
    • “Workplace ‘had role in suicide’: • The Telegraph, Saturday December 7th 2013 • Evidence suggests that work environment “was a substantial contributing factor” to his distress • What did and didn’t occur? © 2013 Serenidad Consulting Pty Ltd
    • Fostering a Positive Workplace Culture: • “What you are and what you do is all a matter of choice” (Ref) • Encourage and reward truth and integrity – “without truth there can be no trust” (Ref) • Make “Change (is) an opportunity, never a threat” (Ref) • “positivity is infectious and powerful” (Ref) - your people hold the power to ‘go with the flow’, so make the flow a good one • Encourage strategic thinking, positive mindsets, caring behaviors © 2013 Serenidad Consulting Pty Ltd
    • Fostering a Positive Workplace Culture (continued): • Educate your workforce • Take time to make important decisions (about cases, policies, procedures etc.) as they will have a strategic (3 way) impact • Say sorry when you get it wrong, and encourage transparency, openness, compassion and tolerance in every context • Eliminate grey areas and encourage unbiased research not always ‘two sides to the story’ © 2013 Serenidad Consulting Pty Ltd
    • Applying Lessons Learned to ensure Positive Change: • Review, investigate, analyze – incidents, historical cases, rumours • Gather facts; ignore assumptions • Document, document, document……findings, decisions, risks, lessons • Discuss and agree what to take forward • Apply the learnings - into strategies, education, policies & procedures, public relations, risk management methodologies • Check for and remove ambiguities within and conflict between strategies and policies • Monitor and review – ongoing (AS/NZS 4581 – Management Systems) © 2013 Serenidad Consulting Pty Ltd
    • Reference? 10 International Awards “Inspirational” USA 2011 “A wise guide…” USA 2011 “Spiritual” USA/UK 2012-13 www.serenidadconsulting.com © 2013 Serenidad Consulting Pty Ltd
    • QUESTIONS ? www.serenidadconsulting.com © 2013 Serenidad Consulting Pty Ltd