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Mike Siomiak - Allianz Australia - Establishing positive pre-injury relationships to better manage an injury

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Mike Siomiak, General Manager: NSW Workers’ Compensation, Allianz Australia presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims …

Mike Siomiak, General Manager: NSW Workers’ Compensation, Allianz Australia presented this at the National Workers' Compensation Summit 2014. The Summit focused on minimising workplace injury claims through establishing a successful safety culture and embrace working towards successful outcomes should a workers compensation claim arise.

Find out more at http://www.informa.com.au/nwc14

Published in News & Politics
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  • 1. Establishing positive pre-injury relationships to better manage an injury Mike Siomiak General Manager, NSW Workers Compensation 27 February 2014
  • 2. Introduction “People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.” Mary Kay Ash, Businesswoman and founder of Mary Kay cosmetics Today we look at the impact that a positive workplace relationship with our employees has on managing workplace injuries. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 2
  • 3. Our approach to managing claims Involvement throughout all stages:       Prevention Notification Early intervention Rehabilitation Return to work Closure Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 3
  • 4. Topics 1 Claims and injuries 2 Positive workplace relationships 3 Claims management 4 Conclusion Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 4
  • 5. Claims 4 weeks Average length of absence from work(Safework 2013, Booklet) $20, 990 The average gross incurred cost for a claim in 2008/09* Mental Stress • Body stressing • Falls • Being hit by a moving object Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 The most expensive claim^ Responsible for 75% of serious claims in 2010–11.** * WorkCover NSW, WORKERS COMPENSATION STATISTICS 2008//09 **Safework Australia, Key Work Health and Safety Statistics, Australia 2013 ^Safework Australia, Incidence of Accepted Workers’ Compensation Claims for Mental Stress in Australia, April 2013 5
  • 6. Cause of injuries There are several factors which impact on whether injuries occur within the workplace. Workplace Non-workplace  WHS  Skills  Risk Management  Abilities  Communciation  Expectations  Culture  Attitude  Systems/processes  Behaviour  Work/job.  Social. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 6
  • 7. Prevention and intervention Hazard Structural Support Individual Injury Culture, morale and behaviour Claim Leadership and management skills Presentation name – Change via: View > Master > Slide Master 7
  • 8. What can be done to reduce claims? Individual Job Workplace Awareness Training Active safety leadership Tools Risk solutions Wellness orientation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 8
  • 9. Topics 1 Claims and injuries 2 Positive workplace relationships 3 Claims management 4 Conclusion Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 9
  • 10. Positive workplace relationships Job characteristics Company culture Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 Individual 10
  • 11. Role of work: employees Research has indicated that work contributes to the following:  Development of individuals’ self esteem  Sense of belonging and competence  Social wellbeing  Structure to a person’s life  Fulfils work ethic  Morale  Self worth and dignity. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 11
  • 12. Role of work: employer  Commitment  Loyalty  Maintain required skill levels  Attendance and punctuality  Perform at required level  Meet objectives and targets. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 12
  • 13. Job characteristics  Complexities  Time of day  Workload  Repetition  Emotional labour  Physical exertion  Social interaction  Working environment. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 13
  • 14. Role of relationships: the link Quality of work life Employment relationships Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 Enhanced organisational performance Workplace environment 14
  • 15. Impact of positive workplace relationships: Company culture Loyalty Integrity Vision Inclusiveness & influence Recognition Support Effective communication Performance management Familiarity Comms Teamwork Respect Trust Openness Company values Employee values Presentation name – Change via: View > Master > Slide Master 15
  • 16. Impact of positive workplace relationships: Workplace/job characteristics          Good job design and clarity Excellent two-way communication Good selection, induction & training Clear feedback on performance Thorough policies and procedures Excellent leadership and management Appropriate reward and recognition Training Flexibility Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 Increased role clarity and less conflict 16
  • 17. Impact of positive workplace relationships: Individual level  Increased commitment  Improved job satisfaction and mood  Increased interest in work  Increased performance  Decreased psychological strain  Increased desire to remain working for the organisation  Decreased withdrawal/disengagement. Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 17
  • 18. Topics 1 2 3 4 Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 Claims and injuries Positive workplace relationships Claims management Conclusion 18
  • 19. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 19
  • 20. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 20
  • 21. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 21
  • 22. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 22
  • 23. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 23
  • 24. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 24
  • 25. Life cycle of a claim Prevent Closure Notification Return to work Early intervention Rehabilitation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 25
  • 26. Topics 1 2 3 4 Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 Claims and injuries Positive workplace relationships Claims management Conclusion 26
  • 27. Conclusion Building positive relationships will facilitate:  An informed and engaged workforce  The ability to manage change  Reduced injuries  Early recovery and RTW  Increased productivity  A reduction in long-term costs. Continuously work with your staff to help them remain an asset to your organisation Presentation name – Change via: View > Master > Slide Master © Copyright Allianz 27/02/2014 27
  • 28. Questions Presentation name – Change via: View > Master > Slide Master 28