Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 111/4/2014
Dohrmann Consulting Pty. Ltd.
Engineers & Ergonomists
11 March 2014
Ergonomics
in control rooms
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 311/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 411/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 511/4/2014
Successful control rooms work efficiently and reliably -
n  In normal situations
n  In unusual situations
n  In emergen...
What is the secret?
n  Strong technology
n  A thoughtful, clear-sighted design process
n  Recognising that humans are a...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 811/4/2014
What things go wrong?
Examples …
n Operators can’t get a full overview
n Not enough space
n Difficult to navigate
n Pe...
Ergonomics
n  “Fitting work to people”
n  The mission: to make a control room safe,
comfortable and productive
Dohrmann ...
Human factors (ergonomics)
considers …
n  peoples’ size
n  their shape
n  postures
n  tasks
n  vision needs
n  heari...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 1211/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 1311/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 1411/4/2014
Control room process should follow two
concurrent streams:
n  Technical
n  Human factors
… and integrate them as they pr...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 1611/4/2014
ISO 11064
n  “Ergonomic Design of Control Centres”
n  7 parts
n  Parts published from 1999 - 2013
Dohrmann Consulting P...
Excellent control rooms exploit human
abilities and avoid human weaknesses.
Dohrmann Consulting Pty Ltd
www.ergonomics.com...
Vision and lighting
n  30% cone for primary attention
n  Gaze angles selected to suit neck postures
n  Display distance...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2011/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2111/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2211/4/2014
Space, fit and reach
n  Percentile limits
n  Reach
n  Elbow room
n  Legs
n  Shoulders
n  Can they see?
Dohrmann Cons...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2411/4/2014
11/4/201425
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2611/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2711/4/2014
Adjusting chair for correct working
posture
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2811/4/2014
Workstation Layout
Reach Zones
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 2911/4/2014
Seating, consoles, furniture
n  Muscles need movement
n  Support, not softness
n  AFRDI rating
n  Sitting and standing...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3111/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3211/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3311/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3411/4/2014
Air, temperature, noise
n  Activity levels
n  Heat sources
n  Draughts
n  Speech masking
Dohrmann Consulting Pty Ltd
w...
Communications
n  Distractions
n  Visitors
n  Noise levels
n  Simplicity
n  Training exercises
Dohrmann Consulting Pt...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3711/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3811/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 3911/4/2014
HMI (Human machine interaction)
… massive amounts of literature and advice
n  System status should be visible (“situation...
HMI (Human machine interaction)
… continued
n  An efficient design (eg shortcuts for the experienced)
n  Embed error pre...
Maintenance
n  Access
n  Manual Handling
n  Downtime
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 4211/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 4311/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 4411/4/2014
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 4511/4/2014
Control rooms: ergonomics summary
Physical
n  Equipment & F...
Dohrmann Consulting Pty Ltd
www.ergonomics.com.au 4611/4/2014
“Everything that is designed is
used by a human being …”
n ...
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Mark Dohrmann, Mark Dohrmann & Partners Pty Ltd - Applying Human Factors in Control Room Design

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Mark Dohrmann, Director, Mark Dohrmann and Partners Pty Ltd delivered this presentation at the 2nd Annual Control Room Design & Operations Conference.

This conference provided insights into streamlining operations, optimising efficiency & managing costs in your control room facilities, through effective design and operations.

For more information, visit http://www.informa.com.au/controlroomdesign14

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Mark Dohrmann, Mark Dohrmann & Partners Pty Ltd - Applying Human Factors in Control Room Design

  1. 1. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 111/4/2014
  2. 2. Dohrmann Consulting Pty. Ltd. Engineers & Ergonomists 11 March 2014 Ergonomics in control rooms
  3. 3. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 311/4/2014
  4. 4. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 411/4/2014
  5. 5. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 511/4/2014
  6. 6. Successful control rooms work efficiently and reliably - n  In normal situations n  In unusual situations n  In emergencies n  during outages n  at startup Dohrmann Consulting Pty Ltd www.ergonomics.com.au 611/4/2014
  7. 7. What is the secret? n  Strong technology n  A thoughtful, clear-sighted design process n  Recognising that humans are at the centre n  Following user-centred processes Dohrmann Consulting Pty Ltd www.ergonomics.com.au 711/4/2014
  8. 8. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 811/4/2014
  9. 9. What things go wrong? Examples … n Operators can’t get a full overview n Not enough space n Difficult to navigate n People walking through n Communications difficult when busy n Tiredness n Many more ……. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 911/4/2014
  10. 10. Ergonomics n  “Fitting work to people” n  The mission: to make a control room safe, comfortable and productive Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1011/4/2014
  11. 11. Human factors (ergonomics) considers … n  peoples’ size n  their shape n  postures n  tasks n  vision needs n  hearing and noise n  comfort over time n  fatigue and its causes n  social and communication needs, n  the whole physical environment n  work routines and systems n  … and more. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1111/4/2014
  12. 12. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1211/4/2014
  13. 13. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1311/4/2014
  14. 14. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1411/4/2014
  15. 15. Control room process should follow two concurrent streams: n  Technical n  Human factors … and integrate them as they progress Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1511/4/2014
  16. 16. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1611/4/2014
  17. 17. ISO 11064 n  “Ergonomic Design of Control Centres” n  7 parts n  Parts published from 1999 - 2013 Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1711/4/2014
  18. 18. Excellent control rooms exploit human abilities and avoid human weaknesses. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1811/4/2014
  19. 19. Vision and lighting n  30% cone for primary attention n  Gaze angles selected to suit neck postures n  Display distance > twice the display height n  Visual accommodation, convergence, depth of field Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1911/4/2014
  20. 20. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2011/4/2014
  21. 21. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2111/4/2014
  22. 22. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2211/4/2014
  23. 23. Space, fit and reach n  Percentile limits n  Reach n  Elbow room n  Legs n  Shoulders n  Can they see? Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2311/4/2014
  24. 24. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2411/4/2014
  25. 25. 11/4/201425 Dohrmann Consulting Pty Ltd www.ergonomics.com.au
  26. 26. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2611/4/2014
  27. 27. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2711/4/2014 Adjusting chair for correct working posture
  28. 28. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2811/4/2014 Workstation Layout Reach Zones
  29. 29. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2911/4/2014
  30. 30. Seating, consoles, furniture n  Muscles need movement n  Support, not softness n  AFRDI rating n  Sitting and standing Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3011/4/2014
  31. 31. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3111/4/2014
  32. 32. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3211/4/2014
  33. 33. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3311/4/2014
  34. 34. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3411/4/2014
  35. 35. Air, temperature, noise n  Activity levels n  Heat sources n  Draughts n  Speech masking Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3511/4/2014
  36. 36. Communications n  Distractions n  Visitors n  Noise levels n  Simplicity n  Training exercises Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3611/4/2014
  37. 37. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3711/4/2014
  38. 38. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3811/4/2014
  39. 39. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3911/4/2014
  40. 40. HMI (Human machine interaction) … massive amounts of literature and advice n  System status should be visible (“situation awareness”) n  System should match the real world n  Keep user control (undo, back out) n  Ensure consistent symbols, layout, icons, colors n  Rely on recognition, not recall Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4011/4/2014
  41. 41. HMI (Human machine interaction) … continued n  An efficient design (eg shortcuts for the experienced) n  Embed error prevention (or “Confirm?” if needed) n  Aesthetic – minimalist design is best n  Ensure error recognition, diagnosis, recovery n  Provide HELP - and clear documentation Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4111/4/2014
  42. 42. Maintenance n  Access n  Manual Handling n  Downtime Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4211/4/2014
  43. 43. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4311/4/2014
  44. 44. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4411/4/2014
  45. 45. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4511/4/2014 Control rooms: ergonomics summary Physical n  Equipment & Furniture n  Layout n  Console design Environmental n  Temperature n  Air flow n  Noise n  Lighting n  Housekeeping Psychosocial n  Work load n  Repetitive tasks n  Realistic task expectations n  Job content n  Job control n  Organisational support n  Team relationships n  Training
  46. 46. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4611/4/2014 “Everything that is designed is used by a human being …” n  Dohrmann Consulting Pty Ltd: ¨ www.ergonomics.com.au ¨ info@ergonomics.com.au ¨ 03 9376 1844
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