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Mark Dohrmann, Mark Dohrmann & Partners Pty Ltd - Applying Human Factors in Control Room Design
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Mark Dohrmann, Mark Dohrmann & Partners Pty Ltd - Applying Human Factors in Control Room Design

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Mark Dohrmann, Director, Mark Dohrmann and Partners Pty Ltd delivered this presentation at the 2nd Annual Control Room Design & Operations Conference. …

Mark Dohrmann, Director, Mark Dohrmann and Partners Pty Ltd delivered this presentation at the 2nd Annual Control Room Design & Operations Conference.

This conference provided insights into streamlining operations, optimising efficiency & managing costs in your control room facilities, through effective design and operations.

For more information, visit http://www.informa.com.au/controlroomdesign14

Published in: Design
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  • 1. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 111/4/2014
  • 2. Dohrmann Consulting Pty. Ltd. Engineers & Ergonomists 11 March 2014 Ergonomics in control rooms
  • 3. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 311/4/2014
  • 4. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 411/4/2014
  • 5. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 511/4/2014
  • 6. Successful control rooms work efficiently and reliably - n  In normal situations n  In unusual situations n  In emergencies n  during outages n  at startup Dohrmann Consulting Pty Ltd www.ergonomics.com.au 611/4/2014
  • 7. What is the secret? n  Strong technology n  A thoughtful, clear-sighted design process n  Recognising that humans are at the centre n  Following user-centred processes Dohrmann Consulting Pty Ltd www.ergonomics.com.au 711/4/2014
  • 8. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 811/4/2014
  • 9. What things go wrong? Examples … n Operators can’t get a full overview n Not enough space n Difficult to navigate n People walking through n Communications difficult when busy n Tiredness n Many more ……. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 911/4/2014
  • 10. Ergonomics n  “Fitting work to people” n  The mission: to make a control room safe, comfortable and productive Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1011/4/2014
  • 11. Human factors (ergonomics) considers … n  peoples’ size n  their shape n  postures n  tasks n  vision needs n  hearing and noise n  comfort over time n  fatigue and its causes n  social and communication needs, n  the whole physical environment n  work routines and systems n  … and more. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1111/4/2014
  • 12. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1211/4/2014
  • 13. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1311/4/2014
  • 14. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1411/4/2014
  • 15. Control room process should follow two concurrent streams: n  Technical n  Human factors … and integrate them as they progress Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1511/4/2014
  • 16. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1611/4/2014
  • 17. ISO 11064 n  “Ergonomic Design of Control Centres” n  7 parts n  Parts published from 1999 - 2013 Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1711/4/2014
  • 18. Excellent control rooms exploit human abilities and avoid human weaknesses. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1811/4/2014
  • 19. Vision and lighting n  30% cone for primary attention n  Gaze angles selected to suit neck postures n  Display distance > twice the display height n  Visual accommodation, convergence, depth of field Dohrmann Consulting Pty Ltd www.ergonomics.com.au 1911/4/2014
  • 20. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2011/4/2014
  • 21. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2111/4/2014
  • 22. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2211/4/2014
  • 23. Space, fit and reach n  Percentile limits n  Reach n  Elbow room n  Legs n  Shoulders n  Can they see? Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2311/4/2014
  • 24. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2411/4/2014
  • 25. 11/4/201425 Dohrmann Consulting Pty Ltd www.ergonomics.com.au
  • 26. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2611/4/2014
  • 27. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2711/4/2014 Adjusting chair for correct working posture
  • 28. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2811/4/2014 Workstation Layout Reach Zones
  • 29. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 2911/4/2014
  • 30. Seating, consoles, furniture n  Muscles need movement n  Support, not softness n  AFRDI rating n  Sitting and standing Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3011/4/2014
  • 31. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3111/4/2014
  • 32. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3211/4/2014
  • 33. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3311/4/2014
  • 34. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3411/4/2014
  • 35. Air, temperature, noise n  Activity levels n  Heat sources n  Draughts n  Speech masking Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3511/4/2014
  • 36. Communications n  Distractions n  Visitors n  Noise levels n  Simplicity n  Training exercises Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3611/4/2014
  • 37. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3711/4/2014
  • 38. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3811/4/2014
  • 39. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 3911/4/2014
  • 40. HMI (Human machine interaction) … massive amounts of literature and advice n  System status should be visible (“situation awareness”) n  System should match the real world n  Keep user control (undo, back out) n  Ensure consistent symbols, layout, icons, colors n  Rely on recognition, not recall Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4011/4/2014
  • 41. HMI (Human machine interaction) … continued n  An efficient design (eg shortcuts for the experienced) n  Embed error prevention (or “Confirm?” if needed) n  Aesthetic – minimalist design is best n  Ensure error recognition, diagnosis, recovery n  Provide HELP - and clear documentation Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4111/4/2014
  • 42. Maintenance n  Access n  Manual Handling n  Downtime Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4211/4/2014
  • 43. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4311/4/2014
  • 44. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4411/4/2014
  • 45. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4511/4/2014 Control rooms: ergonomics summary Physical n  Equipment & Furniture n  Layout n  Console design Environmental n  Temperature n  Air flow n  Noise n  Lighting n  Housekeeping Psychosocial n  Work load n  Repetitive tasks n  Realistic task expectations n  Job content n  Job control n  Organisational support n  Team relationships n  Training
  • 46. Dohrmann Consulting Pty Ltd www.ergonomics.com.au 4611/4/2014 “Everything that is designed is used by a human being …” n  Dohrmann Consulting Pty Ltd: ¨ www.ergonomics.com.au ¨ info@ergonomics.com.au ¨ 03 9376 1844

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