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Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective
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Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective

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Laura Martin, Redesign Lead, Ballarat Health Services delivered this presentation at the Clinical Redesign & Process Mapping conference. This conference provides case studies of succesful redesign …

Laura Martin, Redesign Lead, Ballarat Health Services delivered this presentation at the Clinical Redesign & Process Mapping conference. This conference provides case studies of succesful redesign projects to assist delegates in identifying the root causes of issues impacting patient journeys and then develop and implement sustainable change processes to improve the way health care is delivered.

Find out more at www.healthcareconferences.com.au/clinicalredesign13

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  • 1. Chemotherapy Day Unit Process Redesign from a “People” perspective by Laura Martin Redesign & Innovation Lead Ballarat Health Services, Victoria
  • 2. People Processes “Strategy begins with inventing an alternate future”
  • 3. Overcoming Challenges • • • • • Panel of Experts Challenges Ideas and Examples Challenge Champion Reward
  • 4. BHS – Chemotherapy Redesign • 60% increase in utilization • $1,000 p/month reduction in sick leave • $40,000 p/year reduction in overtime
  • 5. Model for Improvement • 2-part process to accelerate improvement – 3 fundamental questions – Plan-Do-Study-Act (PDSA) Cycle/s Model for Improvement - IHI
  • 6. Teach to Fish
  • 7. Tall Poppy Syndrome Changing from “Don’t stick your head up” to “Reach for the stars”
  • 8. Rights & Responsibilities
  • 9. Engaging with Data
  • 10. Current State
  • 11. Change Leadership
  • 12. Questions?

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