Benefits	
  of	
  Systems	
  Integra1on	
  in	
  Control	
  
Room	
  Design	
  
David	
  Wa(s	
  |	
  February	
  2014	
  
Introduc1on	
  
•  Bit	
  about	
  CCD	
  
•  Why	
  is	
  this	
  a	
  problem?	
  
–  Some	
  physical	
  problems	
  in...
CCD…	
  
•  +35	
  years’	
  experience	
  in	
  control	
  rooms	
  
•  Human	
  Factors	
  /	
  Ergonomics	
  experIse	
...
The	
  physical	
  problems	
  
•  Control	
  room	
  evolve…	
  
The	
  physical	
  problems	
  
•  Over	
  Ime	
  they	
  get	
  added	
  to	
  
Physical	
  problems	
  
•  UnIl	
  you	
  can’t	
  recognise	
  the	
  original	
  design	
  
Physical	
  problems	
  
•  More	
  kit	
  gets	
  added	
  in	
  
Physical	
  problems	
  
•  UnIl	
  the	
  space	
  is	
  unusable	
  
Task	
  impact	
  
HMI	
  issues	
  
•  Inconsistency	
  of	
  presentaIon	
  
•  Different	
  indicaIons	
  on	
  different	
  systems	
  with...
Alignment	
  with	
  user	
  tasks	
  
•  What	
  informaIon	
  does	
  the	
  task	
  require?	
  	
  	
  
•  When	
  sho...
Consequences 	
  	
  
•  Risk	
  of	
  human	
  error	
  
•  Welfare	
  issues	
  from	
  increased	
  workload	
  
•  Inc...
Emerging	
  issues	
  
•  Changing	
  technology…	
  
Emerging	
  issues	
  
•  Virtual	
  or	
  distributed	
  operaIons…	
  
Emerging	
  issues	
  
•  Changing	
  way	
  we	
  interact	
  with	
  each	
  other	
  &	
  systems	
  
Image courtesy of...
Emerging	
  issues	
  
•  Highly	
  collaboraIve	
  work	
  spaces	
  
Control	
  Room	
  Ecosystem	
  
Case	
  Study	
  –	
  TfL	
  Road	
  Tunnel	
  Control	
  
•  LSTOC	
  manages	
  all	
  road	
  tunnels	
  in	
  London	
...
Case	
  Study	
  –	
  TfL	
  Road	
  Tunnel	
  Control	
  
Project	
  objecIves:	
  
•  Understand	
  the	
  wider	
  stra...
TfL	
  Case	
  Study	
  –	
  project	
  ac1vi1es	
  
•  Develop	
  strategy	
  for	
  future	
  development	
  –	
  what	
...
CCD	
  Design	
  &	
  Ergonomics	
  Ltd	
  
11	
  –	
  21	
  Northdown	
  Street|	
  London	
  |	
  N1	
  9BN	
  
Tel:	
  ...
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David Watts, CCD Design & Ergonomics (UK) - Defining the Benefits of Systems Integration when Designing a Control Room

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David Watts, Managing Director, CCD Design and Ergonomics (UK) delivered this presentation at the 2nd Annual Control Room Design & Operations Conference.

This conference provided insights into streamlining operations, optimising efficiency & managing costs in your control room facilities, through effective design and operations.

For more information, visit http://www.informa.com.au/controlroomdesign14

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David Watts, CCD Design & Ergonomics (UK) - Defining the Benefits of Systems Integration when Designing a Control Room

  1. 1. Benefits  of  Systems  Integra1on  in  Control   Room  Design   David  Wa(s  |  February  2014  
  2. 2. Introduc1on   •  Bit  about  CCD   •  Why  is  this  a  problem?   –  Some  physical  problems  in  the  control  room   –  Problems  for  operators  and  their  tasks   •  How  systems  integraIon  impacts  on  room  design   •  How  to  approach  it   •  Case  study  of  TfL  Road  Tunnel  system  development  
  3. 3. CCD…   •  +35  years’  experience  in  control  rooms   •  Human  Factors  /  Ergonomics  experIse   •  Integrated  with  interior  design  &  furniture  design   •  Work  across  sectors  –  transport,  energy,  security,  emergency   services   •  Work  around  the  world  
  4. 4. The  physical  problems   •  Control  room  evolve…  
  5. 5. The  physical  problems   •  Over  Ime  they  get  added  to  
  6. 6. Physical  problems   •  UnIl  you  can’t  recognise  the  original  design  
  7. 7. Physical  problems   •  More  kit  gets  added  in  
  8. 8. Physical  problems   •  UnIl  the  space  is  unusable  
  9. 9. Task  impact  
  10. 10. HMI  issues   •  Inconsistency  of  presentaIon   •  Different  indicaIons  on  different  systems  with  same  meaning   •  Different  labels  or  nomenclature   •  Different  ways  to  navigate  schemaIcs,  maps  or  the  whole   HMI   •  Different  processes  to  complete  similar  tasks   •  Spread  alarm  inputs  across  different  systems   •  Only  impact  is  to  increase  workload  and  increase  probability   of  human  error  
  11. 11. Alignment  with  user  tasks   •  What  informaIon  does  the  task  require?       •  When  should  the  informaIon  be  provided?   •  Are  we  avoiding  informaIon  overload  (“because  we  can”)   •  Is  the  informaIon  contextual?   •  Is  the  informaIon  helpful?   •  Which  comes  first?  The  task  or  the  systems?  
  12. 12. Consequences     •  Risk  of  human  error   •  Welfare  issues  from  increased  workload   •  Increased  cost  of  training   •  Maintenance  costs   •  Procurement  issues   •  More  space  required  as  more  systems  come  in  
  13. 13. Emerging  issues   •  Changing  technology…  
  14. 14. Emerging  issues   •  Virtual  or  distributed  operaIons…  
  15. 15. Emerging  issues   •  Changing  way  we  interact  with  each  other  &  systems   Image courtesy of CGM
  16. 16. Emerging  issues   •  Highly  collaboraIve  work  spaces  
  17. 17. Control  Room  Ecosystem  
  18. 18. Case  Study  –  TfL  Road  Tunnel  Control   •  LSTOC  manages  all  road  tunnels  in  London  including  Blackwall   &  Rotherhithe  tunnels  under  the  Thames,  and  the   surrounding  road  network   •  TfL  inherited  the  room  &  systems  from  the  Met  Police   •  Operates  about  300  CCTV  cameras,  390  VMS,  126  signals  and   42  barriers   •  Major  risk  for  TfL  operaIons  –  to  life  and  London  streets   operaIon  
  19. 19. Case  Study  –  TfL  Road  Tunnel  Control   Project  objecIves:   •  Understand  the  wider  strategic  framework   •  What  informaIon  do  operators  need?   •  When  do  they  need  it?   •  Define  user  tasks  for  the  development  of  an  integrated   system  
  20. 20. TfL  Case  Study  –  project  ac1vi1es   •  Develop  strategy  for  future  development  –  what  is  LSTOC  like   in  2030?   •  How  does  the  current  room  work?  What  are  the  problems  &   gaps?   •  Analysis:   –  Define  the  operaIonal  tasks  &  informaIon  needs   –  Define  the  workflow  and  inputs/outputs   •  Develop  into  User  Requirements   •  Go  to  market  for  system   –  Deliver  the  requirements  AND   –  Deliver  the  operaIonal  philosophy  
  21. 21. CCD  Design  &  Ergonomics  Ltd   11  –  21  Northdown  Street|  London  |  N1  9BN   Tel:  +44  (0)  20  7593  2900   www.ccd.org.uk  
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