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David Watts, CCD Design & Ergonomics (UK) - Defining the Benefits of Systems Integration when Designing a Control Room

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David Watts, Managing Director, CCD Design and Ergonomics (UK) delivered this presentation at the 2nd Annual Control Room Design & Operations Conference. …

David Watts, Managing Director, CCD Design and Ergonomics (UK) delivered this presentation at the 2nd Annual Control Room Design & Operations Conference.

This conference provided insights into streamlining operations, optimising efficiency & managing costs in your control room facilities, through effective design and operations.

For more information, visit http://www.informa.com.au/controlroomdesign14

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  • 1. Benefits  of  Systems  Integra1on  in  Control   Room  Design   David  Wa(s  |  February  2014  
  • 2. Introduc1on   •  Bit  about  CCD   •  Why  is  this  a  problem?   –  Some  physical  problems  in  the  control  room   –  Problems  for  operators  and  their  tasks   •  How  systems  integraIon  impacts  on  room  design   •  How  to  approach  it   •  Case  study  of  TfL  Road  Tunnel  system  development  
  • 3. CCD…   •  +35  years’  experience  in  control  rooms   •  Human  Factors  /  Ergonomics  experIse   •  Integrated  with  interior  design  &  furniture  design   •  Work  across  sectors  –  transport,  energy,  security,  emergency   services   •  Work  around  the  world  
  • 4. The  physical  problems   •  Control  room  evolve…  
  • 5. The  physical  problems   •  Over  Ime  they  get  added  to  
  • 6. Physical  problems   •  UnIl  you  can’t  recognise  the  original  design  
  • 7. Physical  problems   •  More  kit  gets  added  in  
  • 8. Physical  problems   •  UnIl  the  space  is  unusable  
  • 9. Task  impact  
  • 10. HMI  issues   •  Inconsistency  of  presentaIon   •  Different  indicaIons  on  different  systems  with  same  meaning   •  Different  labels  or  nomenclature   •  Different  ways  to  navigate  schemaIcs,  maps  or  the  whole   HMI   •  Different  processes  to  complete  similar  tasks   •  Spread  alarm  inputs  across  different  systems   •  Only  impact  is  to  increase  workload  and  increase  probability   of  human  error  
  • 11. Alignment  with  user  tasks   •  What  informaIon  does  the  task  require?       •  When  should  the  informaIon  be  provided?   •  Are  we  avoiding  informaIon  overload  (“because  we  can”)   •  Is  the  informaIon  contextual?   •  Is  the  informaIon  helpful?   •  Which  comes  first?  The  task  or  the  systems?  
  • 12. Consequences     •  Risk  of  human  error   •  Welfare  issues  from  increased  workload   •  Increased  cost  of  training   •  Maintenance  costs   •  Procurement  issues   •  More  space  required  as  more  systems  come  in  
  • 13. Emerging  issues   •  Changing  technology…  
  • 14. Emerging  issues   •  Virtual  or  distributed  operaIons…  
  • 15. Emerging  issues   •  Changing  way  we  interact  with  each  other  &  systems   Image courtesy of CGM
  • 16. Emerging  issues   •  Highly  collaboraIve  work  spaces  
  • 17. Control  Room  Ecosystem  
  • 18. Case  Study  –  TfL  Road  Tunnel  Control   •  LSTOC  manages  all  road  tunnels  in  London  including  Blackwall   &  Rotherhithe  tunnels  under  the  Thames,  and  the   surrounding  road  network   •  TfL  inherited  the  room  &  systems  from  the  Met  Police   •  Operates  about  300  CCTV  cameras,  390  VMS,  126  signals  and   42  barriers   •  Major  risk  for  TfL  operaIons  –  to  life  and  London  streets   operaIon  
  • 19. Case  Study  –  TfL  Road  Tunnel  Control   Project  objecIves:   •  Understand  the  wider  strategic  framework   •  What  informaIon  do  operators  need?   •  When  do  they  need  it?   •  Define  user  tasks  for  the  development  of  an  integrated   system  
  • 20. TfL  Case  Study  –  project  ac1vi1es   •  Develop  strategy  for  future  development  –  what  is  LSTOC  like   in  2030?   •  How  does  the  current  room  work?  What  are  the  problems  &   gaps?   •  Analysis:   –  Define  the  operaIonal  tasks  &  informaIon  needs   –  Define  the  workflow  and  inputs/outputs   •  Develop  into  User  Requirements   •  Go  to  market  for  system   –  Deliver  the  requirements  AND   –  Deliver  the  operaIonal  philosophy  
  • 21. CCD  Design  &  Ergonomics  Ltd   11  –  21  Northdown  Street|  London  |  N1  9BN   Tel:  +44  (0)  20  7593  2900   www.ccd.org.uk