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Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace
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Chris Vanstone The Australian Centre for Social Innovation (TACSI) - Niche Organisation Sustainability within an Open Marketplace

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Chris Vanstone, Director of Co-Design, The Australian Centre for Social Innovation (TACSI), SA delivered this presentation at the 5th Annual National Disability Summit 2014. Examining the theme of …

Chris Vanstone, Director of Co-Design, The Australian Centre for Social Innovation (TACSI), SA delivered this presentation at the 5th Annual National Disability Summit 2014. Examining the theme of “Ensuring Sustainable & Successful Disability Reform through the NDIS”, I am proud to present a diverse program showcasing insights and case studies from individuals across the entire Disability Sector to give a realistic and insightful overview of the NDIS rollout to date, and recommendations for moving forward successfully

For more information, please visit https://www.communitycareconferences.com.au/nationaldisabilitysummit14

Published in: Health & Medicine
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  • 1. @ozinnovation Chris Vanstone Niche Organisation Sustainability within an Open Marketplace SOME THOUGHTS ON…
  • 2. We develop and spread solutions We help organisations & systems innovate
  • 3. Our hybrid 
 methodology ! DESIGN ! BUSINESS ! SOCIAL
 SCIENCE ! PEOPLE ! SUSTAINABILITY ! CHANGE
  • 4. ! PROFESSIONAL EXPERTISE ! LIFE EXPERTISE Co-design
  • 5. Our services ! INSIGHT ! ! STRATEGY ! BUSINESS MODELS
  • 6. The Open Marketplace
  • 7. How do you create value for your customers? Who are your customers, what do they value? How do you capture value from customers? 3 questions for a sustainable business model
  • 8. Creating Value Understanding Value Capturing Value Who are your customers? Triple Customer Segmentation
  • 9. ! PRIMARY CUSTOMER ! FINANCIAL SUPPORTER VALUE PROPOSITION ! OTHER SUPPORTERS Triple customer segmentation
  • 10. ! PRIMARY CUSTOMER ! FINANCIAL SUPPORTER VALUE PROPOSITION ! OTHER SUPPORTERS Opportunity 1: Help your primary customer become a good financial customer too.
  • 11. ! PRIMARY CUSTOMER ! FINANCIAL SUPPORTER VALUE PROPOSITION ! OTHER SUPPORTERS Opportunity 2: Explore larger providers as new financial customers for niche services
  • 12. ! PRIMARY CUSTOMER ! FINANCIAL SUPPORTER VALUE PROPOSITION ! OTHER SUPPORTERS Opportunity 3: Explore what value would be for charitable givers in new environment
  • 13. What do your customers value? Job-to-be-done Creating Value Understanding Value Capturing Value
  • 14. Job-to-be-done
  • 15. Cheap Clean Removable Expensive Messy Permanent Hanging a picture solutions
  • 16. Job-to-be-done Opportunity 4: Redefine your customer by job- to-be-done. Expand your customer base.
  • 17. ! What’s the job to be done for families in tough times? How do we enable more families to thrive and fewer to enter crisis services?
  • 18. Rapid ethnography
  • 19. Card Sorting
  • 20. Helpful help Unhelpful help She understands,
 she’s been there She can’t relate, 
 she doesn’t have kids She helped me do what I wanted They tell you what to do They were there for me when I needed them They were only available office hours Families in tough times
  • 21. A TACSI Solution
  • 22. How do you create value for customers? User Journey Creating Value Understanding Value Capturing Value
  • 23. Respite / education / accom. Before Core Job Aſter
  • 24. Help me see what’s possible Help me try before I buy Help me be sure I’m getting value for money Before AſterCore Job Respite / education / accom.
  • 25. Help me see what’s possible Help me try before I buy Before Aſter Help me find something different Core Job Help me be sure I’m getting value for money Respite / education / accom.
  • 26. Help me see what’s possible Help me try before I buy Before Aſter Help me find something different Core Job ? ? ? ? ? ? ? Help me be sure I’m getting value for money ? Respite / education / accom.
  • 27. Before AſterCore Job ? ? ? ? ? ? ? Respite / cleaning / rehabilitation ? Opportunity 6: Choose what jobs you want to fulfil.
  • 28. Co-design ! PROFESSIONAL EXPERTISE ! LIFE EXPERTISE
  • 29. co-designing strategy & business models ! FRAME ASSUMPTIONS ! IN OFFICE
  • 30. ! TEST ASSUMPTIONS ! FRAME ASSUMPTIONS ! IN OFFICE ! OUT OF OFFICE co-designing strategy & business models
  • 31. To be person centred is to: Providing choice and control day-to-day & Work with your customers to co-design your business model !
  • 32. How do you create value for your customers? Who are your customers, what do they value? How do you capture value from customers? 3 questions for a sustainable business model
  • 33. Opportunity 1: Help your primary customer become a good financial customer too. Opportunity 2: Explore larger providers as new financial customers for niche services. Opportunity3: Redefine your customer by job- to-be-done. Expand your customer base. Opportunity 4: Choose what jobs you want to fulfil. Before, during and aſter the main job. Opportunity 5: Co-design your business model. 5 opportunities in the open marketplace Opportunity 3: Explore what value would be for charitable givers in new environment
  • 34. Co-design Workshops tacsi.org.au/workshops Melbourne Adelaide Perth Canberra Sydney ! ! ! ! ! Chris Vanstone @ozinnovation @chrisvanstone chris.vanstone@tacsi.org.au
  • 35. Co-design Workshops tacsi.org.au/workshops Melbourne Adelaide Perth Canberra Sydney ! ! ! Chris Vanstone @ozinnovation @chrisvanstone chris.vanstone@tacsi.org.au

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