0
Online Retail Logistics!
Delivery Strategies: 

How has online retail changed
traditional shipping methods?"

Online retai...
Summary "
◼ Consumers have changed 

– social media, always connected, global choices"

◼ Online retail has developed 

– ...
Online Retail drivers for Logistics"
Volumes"
Complexity"
Margins"
Traditional Models
need to change!
3!

Online retail lo...
Cost vs. convenience vs. willingness to pay"
◼  Customers do not want to pay for
delivery "
–  Only 10% said they would pa...
Innovation coming from a number of sources"

“Express delivery in minutes”

Point-to-point delivery "
with great tracking"...
Online giants investing in delivery"

§ 
§ 
§ 
§ 

“Multiple benefits”

"
Free 2 day delivery with
subscription"
Other ...
What is happening in Australia"
◼  Collection Points – ParcelPoint, Toll "
◼  Lockers – Australia Post"
◼  Localised 3 hou...
What next?"
◼  Ultra-local / fulfil from store"
–  Needs reorganisation of supply and delivery chain"
–  Taxi Apps / Airtas...
ParcelPoint : Collections & Returns"

Sydney

Online retail logistics 2013 conference: Industry Perspective

Melbourne

Br...
Meeting the needs of online shoppers with
modern lifestyles"
Accessible when
it suits you!

–  Open 7 days and late, outsi...
Contact!
Adam McArthur!
CEO"
"
0413 488 832"
adam@parcelpoint.com.au"
parcelpoint.com.au"

11!

Online retail logistics 20...
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Adam McArthur,ParcelPoint - INDUSTRY PERSPECTIVE: Delivery strategies: how has online retail changed traditional shipping methods?

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Adam McArthur, CEO & Co-Founder, ParcelPoint presented this at Online Retail Logistics 2013. The conference focused on ways to create efficient supply chains to support the increase in online shopping.

For more information, visit http://www.informa.com.au/onlineretaillogistics13

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Transcript of "Adam McArthur,ParcelPoint - INDUSTRY PERSPECTIVE: Delivery strategies: how has online retail changed traditional shipping methods?"

  1. 1. Online Retail Logistics! Delivery Strategies: 
 How has online retail changed traditional shipping methods?" Online retail logistics 2013 conference: Industry Perspective
  2. 2. Summary " ◼ Consumers have changed 
 – social media, always connected, global choices" ◼ Online retail has developed 
 – sourcing & manufacture, price, value, marketing, consumer communication tools" ◼ Delivery and logistics need to catch up and embrace the trends occurring as it is the age of the customer" 2! Online retail logistics 2013 conference: Industry Perspective
  3. 3. Online Retail drivers for Logistics" Volumes" Complexity" Margins" Traditional Models need to change! 3! Online retail logistics 2013 conference: Industry Perspective
  4. 4. Cost vs. convenience vs. willingness to pay" ◼  Customers do not want to pay for delivery " –  Only 10% said they would pay US$10 or more for same-day delivery4
 " ◼  Customers are more likely to purchase a from a retailer that offers free next-day delivery" ◼  Challenge to match consumer needs with delivery cost and capability" ◼  Bricks and Mortar have an opportunity" 4! Online retail logistics 2013 conference: Industry Perspective
  5. 5. Innovation coming from a number of sources" “Express delivery in minutes”
 Point-to-point delivery " with great tracking" “Get it now” 
 Platform for hyper-local deliveries – food, parcels, etc" ! “Get it free. Get it fast” Delivery subscription model $79/yr with unlimited free 2 day shipping" Pre-Alerts allowing inflight re-routing Online retail logistics 2013 conference: Industry Perspective 5,500 locations in UK for" Returns and Extended Click & Collect
  6. 6. Online giants investing in delivery" §  §  §  §  “Multiple benefits”
 " Free 2 day delivery with subscription" Other member benefits" Lockers" Groceries" “Delivering you more free time”
 " §  §  §  §  6! Same day delivery" Local retailer to consumer" Save you a trip to the local store" BufferBox lockers" Online retail logistics 2013 conference: Industry Perspective §  §  §  §  “Make same day delivery happen” 
 " Delivery in about an hour" $5 per order" Delivered by an ebay shopping valet" Returns collected by a valet at no fee"
  7. 7. What is happening in Australia" ◼  Collection Points – ParcelPoint, Toll " ◼  Lockers – Australia Post" ◼  Localised 3 hour delivery – Want It Now" ◼  After hours delivery and weekends " ◼  Delivery time slots" ◼  Pre-notifications" 7! Online retail logistics 2013 conference: Industry Perspective
  8. 8. What next?" ◼  Ultra-local / fulfil from store" –  Needs reorganisation of supply and delivery chain" –  Taxi Apps / Airtasker" ◼  Subscriptions" –  New pricing alternatives for shipping and services! ◼  Collection Points! –  –  –  –  –  8! Help to solve first and last mile issues" Improve aggregation for carriers" Improve convenience for consumers" Allow pricing flexibility and expand carrier service offering" Extended Click and Collect solution for both Multi-Channel and Pureplay" Online retail logistics 2013 conference: Industry Perspective
  9. 9. ParcelPoint : Collections & Returns" Sydney Online retail logistics 2013 conference: Industry Perspective Melbourne Brisbane
  10. 10. Meeting the needs of online shoppers with modern lifestyles" Accessible when it suits you! –  Open 7 days and late, outside regular post office hours" Just around the corner! –  Ultra-local in key online shopping regions" Quick & easy 
 in-store service ! –  No long queues" Trusted & secure! Friendly & responsive! 10! –  Flexible access supported by instant email/SMS " –  Coverage of residential areas and business hubs" –  Fast service and simple pick-up/drop-off processes" –  Trusted stores within the local community" –  Parcels stored securely" –  Insurance provided" –  Face-to-face service" –  Direct line to ParcelPoint Customer Service team" Online retail logistics 2013 conference: Industry Perspective
  11. 11. Contact! Adam McArthur! CEO" " 0413 488 832" adam@parcelpoint.com.au" parcelpoint.com.au" 11! Online retail logistics 2013 conference: Industry Perspective
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