IT has the opportunity to truly be the
central nervous system of the company
Finance Operations
Human ResourcesMarketing
C...
IT & Business
Partnerships
External
Partnerships
People Infrastructure
Project &
Portfolio Mgt.
IT Leadership
5. Develop a
Collaborative
Relationship
with External
Partners
4. Ensure that IT
Partners within
the Department
and with t...
1. Skill
Inventory
2. Workforce
Planning
3.Clear Titles,
Roles &
Responsibilities
4. Meaningful
Evaluations
5. Comp &
Reco...
1. Infrastructure
Roadmap
2. Systems
Up-Time
3. Maintenance
P2: IT Infrastructure
7. Help Desk
4. Retirement
6. Business
C...
1. Idea
Generation
2. Prioritization
3. Budgeting
4. Portfolio
Management
6. Quality
Assurance
7. Performance
Reporting
8....
1. IT-Business
Communication
2. IT-Business
Strategic
Alignment
5. Cross-IT
Communications
4. IT Strategy 3. Innovation
5....
1. Vendor
Segmentation
2. Procurement
3. Vendor
Management
5. Develop a
Collaborative
Relationship
with External Partners
...
It is important to measure performance and to
communicate the results
P1: People P2: Infrastructure P3: Project/Portfolio
...
It is important to measure performance and to
communicate the results
P1: People P2: Infrastructure P3: Project/Portfolio
...
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IT Management & Leadership

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Mô hình quản lý và lãnh đạo IT

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IT Management & Leadership

  1. 1. IT has the opportunity to truly be the central nervous system of the company Finance Operations Human ResourcesMarketing Corporate Leadership (Including the CIO) IT The Corporate Body
  2. 2. IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt. IT Leadership
  3. 3. 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Enables IT to… Creates ability to… Provides IT credibility to… If all of these five principles are addressed , it is easier to… Fosters an understanding about which non- strategic IT aspects can be addressed by third parties to… IT Leadership External Partnerships People Infrastructure Project & Portfolio Mgt. IT & Business Partnerships
  4. 4. 1. Skill Inventory 2. Workforce Planning 3.Clear Titles, Roles & Responsibilities 4. Meaningful Evaluations 5. Comp & Recognition6. Career Planning 8. Training 9. Retention 10. Recruiting P1: People 7. Culture 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Sustainable IT Excellence IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt.
  5. 5. 1. Infrastructure Roadmap 2. Systems Up-Time 3. Maintenance P2: IT Infrastructure 7. Help Desk 4. Retirement 6. Business Continuity/ Disaster Recovery 5. Security 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Sustainable IT Excellence IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt.
  6. 6. 1. Idea Generation 2. Prioritization 3. Budgeting 4. Portfolio Management 6. Quality Assurance 7. Performance Reporting 8. Post-Project Analysis 5. Project Management & Execution 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Sustainable IT Excellence IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt. P3: Project & Portfolio Management
  7. 7. 1. IT-Business Communication 2. IT-Business Strategic Alignment 5. Cross-IT Communications 4. IT Strategy 3. Innovation 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Sustainable IT Excellence IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt. P4: IT & Business Partnerships © 2010 Metis Strategy, LLC - www.metisstrategy.com – Do not reproduce without prior approval
  8. 8. 1. Vendor Segmentation 2. Procurement 3. Vendor Management 5. Develop a Collaborative Relationship with External Partners 4. Ensure that IT Partners within the Department and with the Business 3. Field an Effective Project Development & Portf. Mgmt Process 2. Build and Maintain a Robust IT Infrastructure 1. Recruit, Train, and Retain World Class IT Employees Sustainable IT Excellence IT & Business Partnerships External Partnerships People Infrastructure Project & Portfolio Mgt. P5: External Partnerships
  9. 9. It is important to measure performance and to communicate the results P1: People P2: Infrastructure P3: Project/Portfolio Management P4: IT & Business Partnerships P5: External Partnerships Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Skill Inventory Infrastructure Roadmap Idea Generation IT-Business Comm. Vendor Segmentation Workforce Planning Systems Up Time Prioritization IT-Business Strategic Alignment Procurement Clear Titles Roles and Requirements Maintenance Budgeting Innovation Vendor Management Meaningful Evaluations Retirement Portfolio Management IT Strategy Compensation and Recognition Security Project Management and Execution Cross IT Comm. Career Planning Business Continuity/DR Quality Assurance Training Help Desk Performance Reporting Retention Post-Project Analysis Recruiting Legend High opportunity for improvement Opportunity for improvement Operating at a high standard Downward trend Even trend Upward trend
  10. 10. It is important to measure performance and to communicate the results P1: People P2: Infrastructure P3: Project/Portfolio Management P4: IT & Business Partnerships P5: External Partnerships Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Skill Inventory Infrastructure Roadmap Idea Generation IT-Business Comm. Vendor Segmentation Workforce Planning Systems Up Time Prioritization IT-Business Strategic Alignment Procurement Clear Titles Roles and Requirements Maintenance Budgeting Innovation Vendor Management Meaningful Evaluations Retirement Portfolio Management IT Strategy Compensation and Recognition Security Project Management and Execution Cross IT Comm. Career Planning Business Continuity/DR Quality Assurance Training Help Desk Performance Reporting Retention Post-Project Analysis Recruiting Legend High opportunity for improvement Opportunity for improvement Operating at a high standard Downward trend Even trend Upward trend

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