Knowledge management solutions for development sector InfoAxon approach


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Knowledge Management in the development sector - InfoAxon Solution Approach

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Knowledge management solutions for development sector InfoAxon approach

  1. 1. InfoAxon Technologies Limited INDIA’s First Open Source Integration Company Knowledge Management Solutions for Development Sector 1
  2. 2. An attempt to understand knowledge management simply and in context of Enterprise 2.0 Technologies Understanding Knowledge Management Simply 2
  3. 3. Knowledge is between two ears 3
  4. 4. Knowledge also exists today + + Existing + Knowledge locked in systems, databases, documents, files + 4
  5. 5. Traditional Approach to Knowledge Management Store Knowledge Assumes Manages in a Database “Participation” Knowledge • Static Storage • Transfers the • Wants to control and • “Store and they will problem of manage information come” participation to • Builds a culture of • Stress on “Central” someone else inaccessibility storage that “Will be • Makes it a cultural instead of shared somehow” problem alone involvement 5
  6. 6. Knowledge needs Knowledge needs “Context” – Who is it for? Let me define it? Knowledge needs “Content” – What am I choosing to store? Let me decide Knowledge needs “Culture” – What is my motivation to share? Appreciate and reward what I say and I will be more than willing 6
  7. 7. People are connected today Is Enterprise Social Network the answer to Knowledge Management ? NO, its just a tool 7
  8. 8. People create knowledge when they work and play Teams give a Tasks & Activities User Control sense of “Shared give a “Context” gives “Ability to Space” • Context stored with build Context” • Common Areas of Content • User chooses the Interest • Participation around “Ability to define • Practice and Project Tasks and Activities Connections” Based Teams 8
  9. 9. Summary Connections Context Culture “People must be able “Daily Tasks in “What information to connect to each Business is your should we protect other” context. You create while we make the context daily” rest accessible?” Knowledge Management Today – Bringing together technology, process and practices to achieve the 3 C’s (Connections, Context and Culture) 9
  10. 10. InfoAxon approach to develop KM solutions Our Approach and Vision to Knowledge Management 10
  11. 11. Our KM Vision and Roadmap 4 3 Semantic Knowledge Management Process Based Social •Semantically Enhanced 2 Knowledge Knowledge Repositories Management •Semantic Search Experience •Entwined Process Flows Collaborative and Social Network Experience Knowledge Sharing •Build “Contexts” and Store •Social Network Experience content around Introduced “Processes” •Project and CoP Spaces •Build Trust and 1 Collaboration through Integrated Tools Dynamic •Knowledge JUST IN TIME Knowledge •Tune Knowledge Repositories Repositories •Breathing, Evolving, Changing Repository of Content •Model and Classify the Business 11
  12. 12. Stage 1 – Knowledge Repositories Domain Ontology Creation Content Migration Tools Enable Knowledge Design Repository Knowledge Access Repository Model Setup KM Repository Software Achieved through Professional Services Packaged KM repository Setup focused on building a KM environment 12
  13. 13. From Storing Knowledge in Relational Databases to………. Dynamic, Evolving Knowledge Repositories and Networks Note: This is a graphic visualization of a Knowledge repository. Note the presence of a “Node” based architecture that is flat and highly “contextualized” 13
  14. 14. Stage 2 – Collaborative Document Management Enhance Stage 1 Knowledge Repository Create “collaborative workspaces (Sites)” modeled around your Organization. • Form Virtual Team of Workers on the fly • Workers can share their work together on projects; discuss revisions to content, in a secure organized collaborative workspace. • Workers could collaborate around documents with teams regardless of their location • Knowledge Sharing among Teams • Wikis, Blogs, Shared Calendars, Discussion Forums • Smart Tags 14
  15. 15. Axon Share – Collaborative Document Management 15
  16. 16. Stage 3 – Workflow Based Social Knowledge Management fusionKM – A Platform for developing Workflow centric Social Network based Knowledge Management Solutions Create a Social Network Powered Knowledge Management Solution for your business Automate your processes, tasks and activities using Dynamic Workflows Capture Knowledge as processes are executed Store knowledge in open standard knowledge repositories 16
  17. 17. fusionKM 17
  18. 18. Stage 4 – Semantic KM Web 3.0 Semantic Solutions Semantic Search (Finding intelligence and meaning from Data) Semantic Knowledge Repositories 18
  19. 19. Our case studies and innovations with the development and public sector in areas of Knowledge Management Knowledge Management for Development Sector 19
  20. 20. Underlying Platform Approach Mapped to MDG Goals Social Network Experience Knowledge Spaces & Repositories Contextualized Applications Workflow Based Social Knowledge Management Platform for Development Knowledge Network model along with Sector Knowledge Repository Domain Model enabling Knowledge sharing in “Thematic and Regional Networks 20
  21. 21. Key Success Stories Solution Exchange India – Knowledge Sharing Services Platform for United Nations Need Harness the power and passion of Communities of Practice to help development practitioners attain national development goals. Create knowledge repository that is searchable and referenced. Provide front end Portal to aggregate the information Solution InfoAxon offered its custom stack development solution to the problem by taking the best of the breed open source components and integrate them together using Next Generation Web 2.0 technologies. The goal was to create a solution stack with open source components (Portal, forums, wikis, searchable central repository, CMS) that are integrated and packaged together as one “UN Solution Stack”. Benefits  Integrated Solution with best of the breed solution components  Faster turnaround time  Flexibility to enhance and customize the solution. 21 InfoAxon Technologies Limited Confidential
  22. 22. UN Solution Exchange …… contd. InfoAxon OSS Solution Highlights •The stack is made of integrated open source components providing a complete professional open source solution: • Redhat Linux Operating System • Apache Tomcat/JBOSS Application Server • File Content repository on the File Server • Professional Open Source MySQL Database • Alfresco Content Management Framework • Liferay Portal Framework • Rich Client interface technologies such as (AJAX tool kits, JSF, JSP, MVC Struts) • Open Source applications such as Forums and Mailing Lists 22 InfoAxon Technologies Limited Confidential
  23. 23. UNDP Solution Exchange 23
  24. 24. Key Success Stories MyAIDSNexus – HIV/AIDS Social Networking Platform Need Harness the power and passion of HIV/AIDS community and create a social networked community with knowledge sharing among different knowledge networks. Need for taking “Micro Services” to the community to enhance the broad agenda of HIV/AIDS development aid effectiveness Solution InfoAxon used its open source integrated solution – fusionKM built using integration of 40 different open source technologies and frameworks. We created a social networking knowledge management platform with user “Knowledge Spaces” ; Social Network Rights Model ; Micro Services ; Applications to facilitate communication and Job searches Benefits  Increased number of participation to 30,000 members and joined up HIV/AIDS community  Turnaround implementation start to finish in 40 days 24 InfoAxon Technologies Limited Confidential
  25. 25. Key Success Stories Development AID Management Platform for South African Government Need Manage Beneficiaries and development aid effectiveness for the EPWP programme for South African government. Measure effectiveness of different project funding and grants implemented as part of the EPWP programme. Help the Ministry of Public Works manage and monitor the opportunities generated by EPWP. Solution InfoAxon used its open source integrated solution – fusionKM built using integration of 40 different open source technologies and frameworks. We created a social networking platform and added “Form based Workflow processes”. Fund tracking flows were developed along with comprehensive reporting capabilities. Social Network Rights Model ; Micro Services ; Applications to facilitate communication and Job searches Benefits  1600 government agencies were able to track the funds and development aid effectiveness much more efficiently using the solution platform  Funding effectiveness achieved through close monitoring of donor funds and EPWP consumption of these funds. 25 InfoAxon Technologies Limited Confidential
  26. 26. Next Steps Understanding Entry Level KM Infrastructure required Understanding Long term KM Strategy and Innovation requirements Suggest appropriate solution Implement “Quick Wins” leading to a broader KM fulfillment 26
  27. 27. For more information about us, contact us at Check us Out at http://w w w UK INDIA InfoAxon Technologies InfoAxon Technologies UK Limited Limited Building A, Trinity Court H-189, Sector 63, Noida 201 Wokingham Road 309 Bracknell, Berkshire RG42 1PL India United Kingdom Tel : +91 11 51634005 Tel: +44 1344 668048 TeleFax : +91 11 51634008 Fax: +44 1344 668148 DDI: +44 1344 668458 27 InfoAxon Technologies Limited Confidential