MRC/info4africa KZN Community Forum | August 2012 | Presentation 2


Published on

Mrs Debbie Heustice, Director of the Centre for HIV and AIDS Networking (HIVAN) spotlighted the collaborative and community-focused mobile technology offering called the Impilo Mobile Phone Survey Tool. A partnership between HIVAN, Black Sash and the Wits School of Public and Development Management (Clear - Wits PDM), Impilo was implemented through the Black Sash's Community Monitoring and Advocacy Project (CMAP). CMAP monitors government service delivery in primary healthcare, social security and encourages active citizenship. This HIVAN / Clear / Black Sash partnership entailed creating safe, confidential opportunities for local communities to share their experiences of accessing services at primary health care clinics, SASSA Service Points and SASSA Pay Points. Surveys were completed via mobile phone, making it easy for problems to be flagged and for good work to be praised. All this information was then efficiently collated into electronic reports for the relevant government agencies and used to advocate for improvements in service delivery. CMAP reports provide a much needed voice for change. CMAP has successfully worked with SASSA and other government agencies to bring about tangible improvements in service delivery.

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Statement of UNICEF Progress of Nations Report (1998) – demonstrating the importance Section 27 Rights and the realisation of socio-economic rights over the pre-occupation of infrastructure investment ONLY.
  • MRC/info4africa KZN Community Forum | August 2012 | Presentation 2

    1. 1. Active Citizenry: Insights and Lessons from Black Sash's CMAP Project Elroy Paulus – CMAP Manager, Black Sash
    2. 2. What is CMAP? • Combines the actions of monitoring and advocacy to help build a culture of accountability – rights with responsibilities – within communities and government. • Based on principle that people are not passive users of public services but active holders of fundamental rights. • 270+ MOU’s - hundreds of monitors maintain a regular and disciplined presence at public service delivery points in all nine of the country’s provinces. • Supported by the European Union and the Open Society Foundation of South Africa
    3. 3. Which instruments do we use? Example: Primary Health Care - questionnaires
    4. 4. Which instruments do we use? – Primary Health Care - questionnaires Which instruments to acquire information about services do we use? • Basic Services questionnaires • SASSA • Primary Health Care • Dept Home Affairs
    5. 5. Questionnaires Collected and Analysed to Date: • Huge provincial variation – driven by needs, interest, access and blockages • Kinds of questionnaires - returned are based on priorities identified by local CMAP monitoring organisations • Formal permission granted by SASSA, but locally brokered with other departments
    6. 6. How does CMAP engage with State Institutions? CMAP Monitors NW presenting report to SASSA NorthWest Exec CMAP Monitoring at Tweefontein - SASSA payouts by Empulweni Mpumalanga
    7. 7. Ad Hoc Committee on Coordinated Oversight on Service Delivery Feb 2010 Frontline service delivery monitoring – Presidency Aug 2011 and response SASSA SASSA (national) – several engagements NHI Conference – Dec 2011 SASSA (provincial) – several engagements Attempts to gain permission to monitor, meetings with ward councillors, presentations to municipality – CMAP Monitors - ongoing CORMSA, Oxfam, SAHRC – de Doorns – Xenophobic Violence Submission to SAHRC WC Provincial Hearings – March 2012 270+ CBO’s and NGO’s – submitting thousands of questionnaires and engaging the State in several ways CMAP - attempts and formal engagements with State Instruments 2010-2012
    8. 8. Presentation on the National Primary Health Care Draft and Basic Services Draft Reports
    9. 9. Typical limitations and benefits of CMAP reports • Not statistically significant - but real data • Slow turnaround time of written reports • Formal permission by SASSA • No formal permission from other Depts • Strong resistance from Dept Home Affairs
    10. 10. UNICEF Progress of Nations Report (1998) "The day will come when nations will be judged not by military or economic strength, nor by the splendour of their capital cities and public buildings, but by the well-being of their people: by, among other things, their opportunities to earn a fair reward for their labour, their ability to participate in the decisions that affect their lives; by the respect that is shown for their civil and political liberties; by the provision that is made for those who are vulnerable and disadvantaged” 11
    11. 11. Questions and discussion • Please Tweet/ email or call us with a specific question, comment if we are not directly able to answer your question • More reading monitoring-and-advocacy-programme • Follow us on Twitter @ Black_sash and @EE_Paulus and and Facebook – search for CMAP
    12. 12. More reading • CMAP - and-advocacy-programme • Community Based Monitoring and Accountability – The Presidency - 1_Scoping%20an%20approach%20for%20community%20based%20monitoring%2 0and%20accountability.pdf • HIV 911’s – Impilo Project – currently piloted in KZN and Gauteng – see • People’s Global Health Assembly - • Community of Practitioners on Accountability and Social Action in Health