March 2011 | Volume 4 | Issue 1                 | CONSULT III plus                 | CAN                 | ECU Programming...
Nissan & Infiniti Tech News | March 2011 | Volume 4 Issue 1                                                               ...
Nissan & Infiniti Tech News Feature| The Power of plus                      Nissan has developed the next                 ...
®   Nissan’s CONSULT-III plus is the next generation           Why upgrade?factory scan tool. It combines the advanced con...
Nissan & Infiniti CONSULT III plus                                                                Internet Explorer, which...
provided installation DVD will be distributed globally, so    ignition to ON, and dangle the VI outside of the windowdon’t...
Nissan & Infiniti CONSULT III plusC-III plus software at the newest stable release to              majority of your scan t...
Immobilizer and Reprogramming                                                              functions are now easier than e...
Nissan & Infiniti Tech News Feature     | Nissan Controller Area Networks:     Advantages,     Diagnosis,     and Repair10...
®Working on Controller Area Networks (CAN) maysound daunting, but here’s the information to helpyou understand how to serv...
Nissan & Infiniti CAN                                                            What does it say on the bus?             ...
Diagnosis   CAN diagnosis is almost always going to start with ascan tool and the application of logic. A logical equa-tio...
Nissan & Infiniti CAN                                                               can talk to a control unit with the sc...
Nissan & Infiniti Tech News   |   15
Nissan & Infiniti Tech News Feature| Nissan  ECU Programming16     |   Nissan & Infiniti Tech News
®   Reprogramming an ECU is an inexpensive way to            CONSULT IIimprove its function. Any modern Nissan or Infiniti...
Nissan & Infiniti ECU Programming                                                                    If you read instructi...
charger. They are often very "dirty" (AC in the DC)           When and how to re-flashand usually have the potential to ch...
Nissan & Infiniti ECU Programming                                                              Using a J-2534 pass-thru in...
Consult II reprogramming file                               You’ll need this free software to trans-  transfer options.   ...
Nissan & Infiniti Tech News Feature|The OEConnection: The Best Solution to Buying Collision Parts Missing out on rapid del...
®  OEConnection LLC (OEC) helps Nissan & Infiniti             sales — wherein a collision facility chooses to use adealers...
Nissan & Infiniti OEConnectionThe OEConnection Website• Reduce nonproductive order-taking phone time                 Under...
“For instance,” Athas notes, “I don’t have to urgently    The OEConnection LLCtake down a 30-line order while all the phon...
Nissan & Infiniti Tech News Feature                           | All About                           Waterborne Paint26    ...
®Waterborne paint is the new standard.It’s also safer, cheaper and faster.And it’s the law…  Today in North America, more ...
Nissan & Infiniti Waterborne PaintThe introduction by automakers of new metallic and effects finishes spurred theadoption ...
Equip for success                                             When it comes to converting to waterborne, facilities       ...
Nissan & Infiniti Waterborne Paint< Drying equipment can range from simpleadditions to existing equipment to installingspe...
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
Infiniti of Lisle TechNews March 2011
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Infiniti of Lisle TechNews March 2011

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Infiniti of Lisle TechNews March 2011

  1. 1. March 2011 | Volume 4 | Issue 1 | CONSULT III plus | CAN | ECU Programming | OEConnection | Waterborne Paint | Dealer ListingBrought to you by Nissan’s Wholesale Mechanical Program
  2. 2. Nissan & Infiniti Tech News | March 2011 | Volume 4 Issue 1 ®Nissan & Infiniti Tech News is a publication ofNissan North America. No part of this newslet-ter may be reproduced without the express writ-ten permission of Nissan North America. | ContentsGroup PublisherChristopher M. Ayers Jr.cayers@automotivedatamedia.com FeaturesEditorial DirectorBob Freudenberger 04 | CONSULT III plusbfreud@automotivedatamedia.com Nissan has developed the next generationManaging Editor of its CONSULT scan tools to work withTom Nash its next generation of vehicles. For modeltnash@automotivedatamedia.com year 2011 and beyond, the CONSULT-IIIContributing Editors plus will be necessary for diagnosis.Bob Chabotbchabot@automotivedatamedia.comPaul Cortes 10 | CANpcortes@automotivedatamedia.com Working on Controller Area Networks (CAN)Phil Fournier may sound daunting, but here’s the informa-ffournier@automotivedatamedia.com tion to help you understand how to serviceChristian Strohmcstrohm@automotivedatamedia.com these advanced communication systems.Art DirectorJef Sturmjsturm@automotivedatamedia.com 16 | ECU ProgrammingNissan North America Reprogramming an outdated ECU is cheaper,Project Manager quicker and more efficient than replacement.Don Meier Nissan offers the tools, information and systemsdon.meier@nissan-usa.com to achieve re-flashing success in your shop.Nissan North AmericaTechnical Content AdvisorsEdwin J. Hibmaed.hibma@nissan-usa.com 22 | The OEConnection Missing out on rapid delivery, correct parts,James Von Ehrjames.vonehr@nissan-usa.com easy ordering, genuine OE quality and the best possible profit? You can improve yourEditorial and OE replacement parts business withCirculation Offices: OEConnection.486 Pinecrest RoadSpringfield, PA 19064Phone: 330.620.3929Website: www.mastertechmag.com 26 | All AboutCaution: Vehicle servicing performed by untrained personscould result in serious injury to those persons or others. Waterborne PaintInformation contained in this publication is intended for use by Waterborne paint is the new standard.trained, professional auto repair technicians ONLY. This infor- It’s also safer, cheaper and faster.mation is provided to inform these technicians of conditions And it’s the law…which may occur in some vehicles or to provide informationwhich could assist them in proper servicing of these vehicles.Properly trained technicians have the equipment, tools, safe-ty instructions, and know-how to perform repairs correctly Departmentand safely. If a condition is described, DO NOT assume thata topic covered in these pages automatically applies to your | 27 Nissan & Infiniti Dealer Listingsvehicle or that your vehicle has that condition. Nissan & Infiniti Tech News | 3
  3. 3. Nissan & Infiniti Tech News Feature| The Power of plus Nissan has developed the next generation of its CONSULT scan tools to work with its next generation of vehicles. For model year 2011 and beyond, the CONSULT-III plus will be necessary for diagnosis.4 | Nissan & Infiniti Tech News
  4. 4. ® Nissan’s CONSULT-III plus is the next generation Why upgrade?factory scan tool. It combines the advanced controlfeatures of the current CONSULT III, but introduces The powerful self-diagnostic procedures, bi-direction-an exciting new interface designed around simplicity al controls, proprietary immobilizer and remote startand efficiency. Its release coincides with the all-elec- features, and ECU reprogramming techniques of thetric Nissan LEAF, and the new tool reflects the engi- CONSULT-III have all been streamlined for the C-IIIneering of the new vehicle. This article will explain the plus. If you are familiar with the CONSULT-III, thebenefits of upgrading your current CONSULT-III to existing interface has been completely redesigned andthe new plus edition, as well as cover the processes greatly improved to facilitate ease of use. No moreof purchasing, upgrading, and using the new unit. guessing what a button is supposed to mean! The sys- tem call of the various ECUs has been made more effi-How to buy cient, requiring less time to complete than with the CONSULT-III. In general, the C-III plus is quicker and more efficient, requiring fewer clicks and less waiting- Nissan makes it convenient to procure their around time allowing you to diagnose difficult problemsnewest scan tool. The CONSULT-III plus (C-III plus) faster. The best news is that around June of 2011, theutilizes the same platform as your CONSULT-III; C-III plus is scheduled to be updated with completetherefore, if you do not currently own the Panasonic backwards compatibility for all OBD II Nissan andToughbook and CONSULT-III system, you will have Infiniti vehicles while still retaining the powerfulto purchase it before proceeding. Ensure your features of the CONSULT-III.Toughbook has the most up-to-date software anddrivers for wireless and bluetooth capabilities, if you The C-III plus is also the only scan tool that is future-wish to use cable-free connectivity. proofedfor Nissan’s upcoming vehicles. These vehicles, like the LEAF, will utilize greater than 32 CAN-linked First, connect to the Internet and point your brows- computer units (up to 70) that exceeds the capabilityer to www.nissantechmate.com. If you ever require aNissan or Infiniti Special Service Tool, visit this web-site for pricing and availability. Second, click theService Tools button on the top banner bar. From thelist on the left column, choose the link for C-III plus. Ifthis link is absent, click CONSULT-III instead, thennavigate to C-III plus upgrade software. When ready to purchase, call the toll-free number(800-662-2001) to speak directly with a salesrepresentative. You can also call to ask specificquestions about the CONSULT-III plus from the tech-nical staff. Keep in mind that the CONSULT-III pluswill not overwrite your existing installation of CON-SULT-III. The C-III plus utilizes a red start-up screen The C-III plus Vehicle Interfacewhich contrasts with the original CONSULT-III’s blue (VI) (right) works only with thestart-up screen. However, the Vehicle Interface (VI)module is not interchangeable between the new software, and is not inter-CONSULT-III and C-III plus. Furthermore, the changeable with the basicMeasurement Interface (MI) from the original CON- CONSULT-III VI (left).SULT-III will not be compatible with the C-III plus. Nissan & Infiniti Tech News | 5
  5. 5. Nissan & Infiniti CONSULT III plus Internet Explorer, which may display a warning about Active Content; press “OK.” If nothing started automati- cally, double click “My Computer” on the desktop. There should be an icon titled “CONSULTIIIPlus” where your DVD-ROM drive icon normally is; double click this icon to begin installation. Warning: Do not plug the new VI module into your Toughbook until after the C-III plus software has been installed. Failure to follow this instruction may confuse the installation and prevent proper operation of the C-III plus. Contact your network administrator for help in setting up this software if necessary. Installation of the new C-III plus is easy. The installer will begin by choosing your default language. Right away, you will notice the large buttons that make use of the Toughbook’s capacitive touchof older and generic scan tools. Beginning with the screen. Touch “English” to proceed. The next screenLEAF, which was launched in December, diagnosis of will show navigation options for installation of the C-IIIall future Nissan and Infiniti vehicles will only be sup- plus software, operation manual, and will include theported by CONSULT-III plus. No new models will be Nissan factory training materials in overview. First,added to the CONSULT-III software, and that means download and install the C-III plus operations manualthe CONSULT-III plus is necessary for service and for later review. Press the button, then wait for the nextrepair. Nissan recommends maintaining your current screen to press “Check Installation Procedures” for aCONSULT-II and CONSULT-III tools until the C-III plus step-by-step guide. With the guide handy, press “Install”has been upgraded to full legacy functionality. to complete the installation of the operations manual. Furthermore, the C-III plus is uniquely equipped to NOTE: DO NOT install the “Green” version of thehandle the upcoming Nissan and Infiniti hybrid and software unless you are working in Europe! Thefullelectric vehicles. The C-III plus will be able to quicklyand easily display information about the performanceand health of the high-voltage battery packs in theInfiniti M35 hybrid, and the LEAF full-electric vehicle.The C-III plus will also be able to display predictivebattery failure data, as well as the causes for lowbattery voltage. Diagnosis of these newer vehicleswill be impossible without the proper scan tool.Getting startedwith the CONSULT-III plus Once you have ordered the C-III plus, it should The small card on the lower leftarrive within 10 days. The box will contain an installa- is a Secure Digital (SD) card, andtion DVD, the new C-III plus VI, and device warranty to its right is the smart chip card.information. The installation DVD box will have a brief Either fits into a PCMCIA cardmulti-lingual instruction booklet. First, gather theToughbook and the external DVD-ROM reader from adapter (above) that plugs intothe CONSULT-III case and turn the computer on. Insert the Toughbook.the DVD into the reader. It may automatically start6 | Nissan & Infiniti Tech News
  6. 6. provided installation DVD will be distributed globally, so ignition to ON, and dangle the VI outside of the windowdon’t accidentally install an incompatible version. of the car. Now double click the C-III plus desktop icon. The first new feature you will notice is that the C-III plus If you have yet to upgrade the CONSULT-III with the software load time has dropped to below ten seconds!security card option necessary for immobilizer key pro- Once fully loaded, the C-III VI is automatically selectedgramming, now is the time. Press the “Security Card and connected via bluetooth with no hassle. The C-IIIAdapter Driver” install button, then choose the type of plus will also input the decoded VIN of a 2005 andhardware card you have been provided. There are two newer Nissan vehicle, cutting yet another step from theoptions: the thin, “smart chip” card with adapter, or the diagnostic process. If the software doesn’t automaticallySD miniature memory card with adapter. Press the connect to the VI for whatever reason, press “Sub“Check Installation Procedures” once you’ve identified Mode” at the bottom left, select “VI/MI Registration,”the hardware for another step-by-step guide. Proceed press on the connected VI to highlight it, then presswith installation for the adapter, after which the security “Settings.” Be sure it shows “Auto Connect: ON.”card will automatically be detected. Note: This processis only necessary if the security card has not yet been This first screen is termed the “Home Screen,” and itpreviously utilized; otherwise, skip this step. will serve as the navigational foundation for all C-III plus features. Let’s walk through the different sections Plug the laptop into a power outlet, otherwise the briefly. The horizontal bar at the top-most portion of theinstallation cannot proceed. Press the C-III plus button screen contains reference information. At a glance, youin the top left, press the “Check Installation can see the VIN and the model of vehicle currentlyProcedures” button for step-by-step directions, and connected to the VI. It is also very easy to determinebegin installation. This may take a while, so do not whether your software version number is up-to-date bydisrupt the power supply or shut off the computer. making note of the six digit number at the top left, thenWhen the C-III plus software has finished installation, pointing your browser at www.nissan-techinfo.com.the screen will be clear and on the desktop you will Once on the Nissan site, choose “CONSULT Diagnosticsee the new C-III plus red icon. Software Updates” from the drop-down menu below Using the 110V power supply from your CONSULT-III the log-in form. On the right of that page, you can viewkit, power up the C-III plus VI. Then, using the USB the most recent software versions. Always keep yourcable from your CONSULT-III kit, connect the C-III plusto the Toughbook. Despite sharing cables, the new C-IIIplus VI will not interface between a vehicle and theolder (blue) version of CONSULT-III. The C-III plus VIdevice hardware must be installed with the USB cableattached to the Toughbook. Once the cable is connect-ed, an information bubble in the bottom right systemtray of Windows will indicate new hardware has beenfound. Allow the hardware wizard to Search for Driversautomatically (the default-recommended option), andthe computer will identify the C-III plus VI. If the devicedoes not install properly at this point, contact your tech-nical support to identify the cause of the problem.Now for the fun stuff! Once the C-III plus software has been installed, andthe new VI hardware has been found, you can connectthe Toughbook to a vehicle. Like the CONSULT-III, the The redesigned Home screen ofC-III plus can connect via wireless bluetooth to the VI. the C-III plus interface.Attach the DLC connector to the vehicle, turn the Nissan & Infiniti Tech News | 7
  7. 7. Nissan & Infiniti CONSULT III plusC-III plus software at the newest stable release to majority of your scan tool jobs. Take special note: If theensure proper operation of the scan tool. security card is installed in the Toughbook, all buttons except Immobilizer may be grayed out. This might Below the reference information top bar on the cause some confusion. If necessary, exit the C-III plusHome screen are the horizontal navigation buttons application, physically remove the security card fromcalled the browser bar. The C-III plus software is intu- the lower left access port of the Toughbook, thenitively designed like a familiar web browser including restart C-III plus to reconnect to the vehicle.icons and text labels. The “Back” button will move tothe previously viewed screen. The “Home” button will What a difference! The most commonly-used iconsreturn to the Home screen; however, doing so will clear and procedures are available at a touch from theall information about the current vehicle requiring Diagnosis Menu on the C-III plus’s main active screen.reconnection. Use the “Home” button to start complete- Primary functions like checking for DTCs can be donely over with diagnosis or for a new vehicle. The follow- by pressing “Diagnosis” (All Systems). Another featureing two buttons are incredibly useful: “Print Screen” and of the C-III plus is the dramatically reduced time neces-“Screen Capture.” The “Print Screen” button does what sary for a system call. Once all systems’ statuses haveyou’d expect: send whatever information you are cur- been queried, the C-III plus will have a color-coded dis-rently looking at to an attached or wireless printer. The play of Current, Pending/History, and no DTCs. On the“Screen Capture” button will take a digital picture of the left side, an ECU will be colored red if there is a currentscreen data, and save it to the Toughbook’s hard-drive fault, yellow if there is a history code, or green if therefor future use. Previously recorded information from the is no fault detected. In the center of the active screen,VDR mode, self-diagnostic results, and other saved a listing of the DTCs will be displayed in color coding,data can be browsed and recalled by pressing the with a quick-press button to access Freeze Frame Data“Recorded Data” button. and a “plain English” explanation of the DTC. The remaining icons on the browser bar comprise the You will also note a series of block buttons abovestatus window. These pictures indicate vehicle battery the active screen with the visited page history. If youvoltage, the connectivity signal of the VI, and the statusof the MI’s connection and its battery life. You canquickly determine if the C-III plus has detected eitherthe VI or the MI. To switch between the interfaces, youcan use the large button in the “Connection Status”section of the main active screen. The C-III plus can bequickly minimized or exited by the large buttons at thevery top right. Don’t be afraid to click the help icon on the browserbar. The redesigned C-III plus will display help aboutthe current screen you’re viewing. Clicking help will notexit or otherwise interfere with your diagnosis. You willnot have to spend extra time reading the entire helpfile when all you need is a little assistance with thecurrent page. This updated help icon alone removes agreat amount of time from new software’s learningcurve. Just like any difficult repair, asking for a little bitof help can get you back on track rapidly. All DTCs are displayed clearly with relevant Freeze Frame DataThe bread and butter and an in-depth explanation just The Diagnosis Menu on the right portion of the active one button press away.area holds easy-to-press icons and text bars for the8 | Nissan & Infiniti Tech News
  8. 8. Immobilizer and Reprogramming functions are now easier than ever The C-III plus shows its improvements over other scan tools when it comes time to perform the compli- cated procedures involved in re-flashing or replacing a computer module, and when programming immobilizer keys. Every technician knows that reprogramming a computer module can be time consuming due to the intricate, multi-step process that must be followed exactly to avoid damage. The C-III plus creates a “one stop shop” for module reprogramming by placing a Reprogramming button on the main Diagnosis Menu of the home page. Follow the printed directions on the TSB and procure the necessary re-flash file from www.nissantechinfo.com or www.infinititechinfo.com. Once downloaded, the re-flash file will contain a README document that will instruct the user where to store the file. Once downloaded and properly located, ECU reprogramming and replace- the C-III plus will access the appropriate re-flash file and ment has never been easier with perform the update. In order to preserve information the C-III plus’s completely from the previous ECU, the C-III plus allows you to effortlessly export and import settings using the redesigned interface. “Read/Write Configuration” button. The reprogramming submenus are clearly labeled with “Before Reprogram” and “After Reprogram” buttons to facilitate the transition.wish to go back a step, the browser bar’s Backbutton or this “breadcrumb” series of buttons will Likewise, working with the immobilizer computer is asallow for very quick, intuitive navigation of the C-III simple as installing the security key card and pressingplus. The tabs immediately above the active screen the “Immobilizer” button on the Diagnosis Menu of thecan be used to navigate to additional support func- home screen. When registering new immobilizer keys,tions of the C-III plus. For example, the Active Tests the C-III plus will automatically query the BCM for thetab will bring up a series of possible bi-directional necessary PIN code for decoding in the NATS databasetests to aid in diagnosis. The Data Monitor tab on the Nissan or Infiniti Techinfo websites. With theallows you to configure the C-III plus to display all decoded passcode input, you’ve successfully performedlive data or just what you need for diagnosis. The immobilizer key registration in just a few button presses!Work Support tab will give you rapid access to non- Of course, the entire procedure is outlined in easy-diagnostic functionality like TPMS re-initialization, tounderstand steps on the active screen making your jobIdle Relearn Procedure, Steering Angle Learn more about fixing cars than reading instruction manuals.Procedure, and more. Once you’ve worked with the C-III plus, you’ll realize the power of Nissan’s next generation factory scan At any time, the list of DTCs can be saved to file, tool. The intuitive interface is an improvement over theprinted or erased by use of the buttons in the bottom original Consult-III based on focus group suggestionsright. The C-III plus also makes verifying a repair easier. and most-requested features. The C-III plus eliminatesFrom the home screen, the Diagnosis (One System) many steps that were previously required for advancedbutton will allow you to query status on the system you diagnostic procedures such as immobilizer program-finished work on. The C-III plus will perform a quick sys- ming and ECU flashing. With reduced load times,tem call and report if any DTC remains stored in that systemcall times, and less time spent hunting for aspecific ECU. The One System active screen will behave functionality,the C-III plus makes it possible to harnessas outlined above for the All System call. the power of the best Nissan scan tool to date! | Nissan & Infiniti Tech News | 9
  9. 9. Nissan & Infiniti Tech News Feature | Nissan Controller Area Networks: Advantages, Diagnosis, and Repair10 | Nissan & Infiniti Tech News
  10. 10. ®Working on Controller Area Networks (CAN) maysound daunting, but here’s the information to helpyou understand how to service these advancedcommunication systems. All 2008 and newer vehicles are required to use a for cooling fan operation, etc. Before CAN, each controldigital communication system known as a Controller unit had to have its own information source, perhapsArea Network, or CAN. Nissan adopted this standard through its own dedicated sensor, or a splice into aseveral years ago for some models, so some readers sensor for another control unit or perhaps through amay already have CAN diagnostic experience. If not, dedicated data line with another control unit.don’t worry. CAN will make diagnosis easier, not harder. The more advanced cars become, the more informa-This article will explore the basics of CAN, and includes tion they generate. Features and performance requiresome diagnostic tips that should be useful regardless information. The added cost and weight of each controlof your experience level. unit having its own “department” for each type of required information was not practical.Does CAN replace OBD II? CAN solved this dilemma by providing a means for CAN and OBD II are two different things, so one every bus-connected control unit to share the informa-does not replace the other; they exist together. OBD II tion it gathers with other control units, as well asis a standardized interface. CAN is a communication access information it needs from them. Thus, the vehi-standard, available via the OBD II interface. If a car is cle speed sensor can be linked to the control unit thatCAN equipped, the CAN bus may be accessed through has the most urgent need of its data, or it could bepins 6 and 14 of the OBD II connector on Nissan, linked to the control unit that is physically closest toInfiniti and every other make of car. reduce wiring, cost, and weight. Some scan tools will not communicate with CAN vehi- Fast!cles because they were not designed to. The CAN bus“talks” much faster than the scan tool can “listen”. There The economies of scale achieved by consolidatingare adaptors for some scan tools to slow the data down “departments” and eliminating redundancy are a bigto an understandable speed, but this is not optimal. As part of CAN’s value, but not the only part. Speed isalways, your best choice for talking to a Nissan is the another reason CAN is a necessity. Many featuresCONSULT. Not only will you be using a native speaker, could not exist without the high-speed data transferfluent in CAN, but you’ll also have access to a plethora CAN provides: improved ABS and SRS, throttle-by-of data that was not included in the OBD II standard, but wire, and VDC to name a few. Data flows on the CANcan be immensely useful when performing diagnosis. bus at a rate of 1Mbit/s, or 1,000,000 bits per second. Depending on the frame format, a 0-8 bit “message”Sharing information will be between 44 and 73 bits. This allows 13, 698 to 22,727 complete messages per second! To put this Many control units need access to the same types of into perspective, a hummingbird flaps its wings “only”information. For instance, the ECM might want to know 35 times per second, but it’s so fast they becomevehicle speed for its fuel calculation, the TCM for its almost invisible to us. If each bit sent across the CANgear selection, the BCM for its seat belt warning, the bus made a noise, it would be about 50 times beyondcombination meter for its speed display, EPS to deter- the range of human hearing. How fast is CAN? Waymine the correct amount of steering assist, the IPDM faster than human perception! Nissan & Infiniti Tech News | 11
  11. 11. Nissan & Infiniti CAN What does it say on the bus? All of the control units talk and listen on the same bus, so there are rules of order. Important ECUs with important jobs have priority. Other ECUs can wait for a lull. You’re not going to be able to tell what the control units are talking about without a scanner, but if you know what to expect, you’ll be able to tell if the chatter on the bus is communication or gibberish. The two wires on the CAN bus each carry their own signal: CAN H (or CAN high) and CAN L (or CAN low). It’s easy to access these wires since CAN H will always be pin 6 on the OBDII connector, and CAN L will always be pin 14 on the OBDII connector. When silent, CAN H will stay at 2.5V, and CAN L will stay at 2.5V. If you connect one scope lead between pin 14 and ground, and the other between 6 and ground, you’ll see a steady 2.5V on both traces, provided no one starts talking.Never jam pins into the DLC!Use a breakout box orback-probe the connector. Vehicle systems are not the only beneficiaries ofCAN’s blazing speed; a technician will be able to makeuse of the increased throughput as well. You’ll noticethat control units that communicate with the OBDII portvia CAN refresh a whole lot faster, especially when alot of PIDs are being monitored at the same time. A scope CAN tracePhysical layout The ‘bus’ consists of a two-wire backbone, twisted When a control unit talks, it will raise CAN H to 3.5V,together to reduce noise. Control units are teed into and drop CAN L to 1.5V. CAN H and CAN L move inthe bus with splices. All control units connected to the equal and opposite directions simultaneously, whichCAN bus are connected to the bus in parallel. This helps to reduce noise. If you watch the CAN bus withmeans that the bus does not “go through” the control a scope, you might be able to see some things thatunits; it goes to and from the control units. Two 120 might be useful in diagnosis. Excessive amplitude andohm terminating resistors, located inside of control sloppy signal is a sign of a missing terminating resistor.units, are connected across the bus at the ends of the If CAN H or L were grounded or high, you’d notice that.backbone. Usually you’ll find one of the resistors in the Taking a peek at the CAN bus with a scope is fun, andECM, and the other in the IPDM. If the vehicle does not may rarely lead to an otherwise impossible diagnosis,have an IPDM, the second resistor is usually in the so by all means, take a few minutes to check it out onTCM. Check the LAN section of the service manual occasion, but you should know that it will not be yourfor specifics for the vehicle you’re repairing. most effective diagnostic tool.12 | Nissan & Infiniti Tech News
  12. 12. Diagnosis CAN diagnosis is almost always going to start with ascan tool and the application of logic. A logical equa-tion does not work unless all premises are true, sousing the right equipment and information are the keysto avoiding frustration. A CONSULT is the best way toensure the data you acquire is accurate. NissanTechinfo is the best source for the informationnecessary to analyze the data you collect. Diagnosingcommunication problems with anything else is askingfor trouble. CAN System Specification Chart The first question should always be, “What’s wrongwith the car?” Why did the customer come in? What 2.The CAN Diagnostic Sheet is a tool used to helpproblems did the customer notice, and have you the technician visualize the physical layout and connec-noticed any additional problems? CAN allows sharing tions between control units.of information among many seemingly unrelatedsystems. This can produce some very strangecombinations of symptoms. The common customerrefrain of, “I think it’s something electrical,” following a CAN Diagnostic Sheet 3.The CAN Communication Signal Chart is a tool the technician can use to figure out which control units receive a signal and which control units send a signal.long list of seemingly unrelated symptoms is more For instance, a VSS signal might originate from thelikely than it used to be. Unified Meter and AC amp., and be received by the After collecting the symptoms, see what you can find ECM and TCM. This chart provides all of thewith the scanner. Are there any communication codes? send/receive relationships at a glance.Check the service manual’s CAN System SpecificationChart to find out what control units should be installed.Are they all reporting in? Nissan provides three very useful CAN diagnostictools in the service manual:1. The CAN System Specification Chart is a toolfor figuring out what you’re working on. Looking for acontrol unit that does not exist is a big waste of time.This chart provides a way to quickly determine whatequipment your car has, and shortcut to diagnosticinformation that is relevant to it. CAN Communication Signal Chart Nissan & Infiniti Tech News | 13
  13. 13. Nissan & Infiniti CAN can talk to a control unit with the scan tool, but other control units think it’s offline. Information on which units communicate to the DCL via CAN is found on the CAN Communication Signal Chart. Another potential diagnostic challenge is determining when a problem is transient and when it’s intermittent. A transient problem occurred, but will probably never come back. An intermittent problem came and went, but will probably be back soon enough. Intermittent prob- lems are often caused by poor connections, moisture, cracked solders, excessive heat, etc. Wiggle and tap testing are the best tools for finding intermittent prob- lems (though sadly not always effective). Before begin- ning a major disassembly, look for clues of a transient problem and talk to your customer about options. A U1000 or U1001 code will occur when communica- tion is lost for two seconds or more. This could have been caused by something as simple as a discharged battery. If freeze-frame data is available, check for lowUsing an ohmmeter is an easy way to battery voltage. Recent repair work is another possibleverify that the terminating resistors are cause of communication codes. If a control unit isOK, and that the bus is OK between the unplugged while alive, it may set some codes. A repro-DLC and the terminating resistors. gramming that did not complete normally may also cause communication codes. If you don’t know how it’s supposed to work, you’ll be Finally, an increasing number of aftermarket acces-lost while trying to diagnose it. Using these three diag- sories are tapping into the CAN bus. If you notice annostic tools in order will help you to quickly figure out aftermarket accessory, try pulling its fuse beforehow the system should be working. Once you know spending too much time on diagnosis.that, you’re on your way to fixing it quickly. An ohmmeter is a tool sometimes sneered at by sometop-tier techs, but it is a very fast way to verify that the Repairterminating resistors are OK, and should come outbefore reaching for the scope. The bus has two 120 The CAN bus may be repaired under some circum-ohm resistors wired in parallel, so the resistance meas- stances. It may be tempting to run a patch betweenurement between pins 14 and 6 should be 60 ohms. the two control units affected by the break, ratherThere should be no continuity between pin 14 or 6 and than trying to find a break in the harness, but this is aground. This is always the case on any CAN-equipped very bad idea for several reasons. One is that anycar. If you measure 60 ohms across the CAN bus, you splices between the two points will be cut out of theknow the bus is good at the point you are measuring. bus, creating another problem to diagnose. Another isThe same test can be repeated at any of the control that a jumper will lose the benefits of the twisted pair.units if there is a suspected break in the wiring. The patch may “sort of” work, but it may also intro- duce a lot of noise onto the bus, causing all sorts ofDiagnostic pitfalls intermittent problems and diagnostic headaches. There are a few things (well, maybe more than a few) For these reasons, the only Nissan-approved meth-that can occasionally be confusing. One of these is ods are replacing the harness or finding and fixing thethat on some cars there are control units that talk to damaged area. The repair should not exceed 110 mm.other control units using the CAN bus, but use the K The patch wires should be of similar gauge andLine to talk to the DCL. This is an important tidbit if you soldered into place then sealed with tape. |14 | Nissan & Infiniti Tech News
  14. 14. Nissan & Infiniti Tech News | 15
  15. 15. Nissan & Infiniti Tech News Feature| Nissan ECU Programming16 | Nissan & Infiniti Tech News
  16. 16. ® Reprogramming an ECU is an inexpensive way to CONSULT IIimprove its function. Any modern Nissan or Infiniti This was a great scan tool and is still suitable forvehicle will likely have at least one control unit that reprogramming, but it’s past its prime. The CONSULT IIIcan be reprogrammed for any number of reasons, or III plus offer post-2006 coverage and a far easiersuch as reducing emissions, improving drivability, procedure. The CONSULT II is no longer available forfixing bugs, or increasing component lifespan. The purchase, but if you already own one, Nissan is stillcost of reprogramming a control unit is only a small supporting reprogramming via this device, so it’s anfraction of replacing an older control unit with an acceptable choice for pre-2007 vehicles.updated version, so it provides Nissan owners with away to enjoy the fruits of engineering improvements CONSULT IIIwithout spending much money. The CONSULT III is a powerful scan tool and is currently the best way to flash Nissan control units. All Nissan and Infiniti dealerships offer reprogram- The kit can still be purchased fromming to their customers, but as many independents www.nissantechmate.com, and comes with aknow, reprogramming is not a “dealer only” service. ToughBook, VI (Vehicle Interface), MIAn independent shop that is serious about offering (Measurement Interface), and accessories.its customers good value should be equipped andcompetent enough to offer reprogramming. Many CONSULT III pluscustomer complaints simply cannot be resolved with- The CONSULT III plus is a full-featured scan tool and isout a change in software, so a shop that is not pre- the fastest and easiest way to get into re-flashing. Itpared to install the latest software will not be able to will also have the widest coverage. It has an improvedfix the car. That’s a pretty compelling reason to read interface that is more intuitive than that of the CON-up and tool up. SULT III. The user will need to provide a laptop; the kit comes with only the VI (Vehicle Interface) and software. Independent shops are able to purchase all of the Youll be able to purchase the C-III plus kit to upgradeequipment, information, and calibration files the dealer- your existing C-III, or purchase a full C-III plus kitships use, plus there’s even a less-expensive option (including laptop) at wwwnissantechmate.com later thisavailable for shops that do not do enough Nissan repair year. Remember, Nissan CONSULT software will onlyto justify purchasing the best equipment available. operate on the special Toughbook.The following hardware options are available: Nissan-validated J-2534 pass-thru interface A J-2534 pass-thru interface can be used in conjunction with NERs (Nissan ECU Reprogramming Software) to re-flash Nissan and Infiniti vehicles. NERs is not a diagnostic interface; it can only be used for re-flashing, so that is one disadvantage of going the J-2534 route. Another potential downside is reliability. Nissan puts a lot of R&D into the CONSULT scan tools, and they have been extensively tested at dealerships. A generic J-2534 device will likely not see action until later in the product lifecycle, so may not be as polished. That being said, Nissan has tested and validated a few of the J-2534 devices available, and has determined that they seem to work well with NERs. The following J-2534 pass-thru interfaces are currently Nissan-validated: Nissan & Infiniti Tech News | 17
  17. 17. Nissan & Infiniti ECU Programming If you read instructions before Use only Nissan validated J-2534 doing, and follow established pass-thru interfaces, such as the procedures, you’ll probably DrewTech Mongoose. never need to “toss a brick.”• DrewTech CarDAQ-plus (yet probably not as useful as a brick for structural• Actia Passthru+XS purposes). Regardless, it will be of little use to anyone• DrewTech Mongoose who is not looking for a very expensive paperweight.• Consult VIs (III and III plus) The path to avoiding a brick is easy: Just follow the instructions outlined in the TSB and the reprogramming These J-2534 devices range in price from around overviews. The key to a successful re-flash is avoiding$400 to $1,700. You’ll need to use your own laptop, interruptions.which should be in good condition, meet minimumrequirements, and be free from software or settings First, the ECU needs an adequate voltage supply. Ifthat might interrupt the reprogramming process. The the vehicle’s 12V battery does not maintain a steadyNERs is available via download from www.nissan-tech- voltage during the reprogramming, the procedure mayinfo.com. The NERs Operation Manual is available as a fail. Therefore, the battery should be tested beforefree download in PDF format, so you can review step- beginning to flash. However, even if the battery is inby-step procedures before making a purchasing deci- great condition and fully charged, it’s a very good ideasion. The CONSULT VIs (III and III plus) can also be to have a backup, just in case. A fully-charged boosterused as a pass-though device and can be purchased pack is one option, but then there’s always the chanceseparately at www.nissantechmate.com. that the booster pack might not be as charged as you think it is.It’s not that hard Reprogramming is something most technicians will The ideal solution is a power supply. Its like a batteryfind fairly easy. If you have computer skills, you’ll likely charger, but its output is very clean with very littlefeel like a pro after you have a couple experiences ripple, and the “charging” voltage is much lower thanunder your belt. However, don’t get too comfortable normal, typically 13.5V. The Nissan-recommendedand start to get sloppy. If a reprogramming fails, the Midtronics GR8-1200 has a power-supply modeECU may be permanently damaged. This is colloquially that works well for reprogramming. There are otherreferred to as “bricking” because the ECU becomes products that will work, but you’ll need to verify theirabout as useful as brick for vehicle control suitability on your own. Don’t use a standard battery18 | Nissan & Infiniti Tech News
  18. 18. charger. They are often very "dirty" (AC in the DC) When and how to re-flashand usually have the potential to charge at too high avoltage for safe re-flashing. Now you know what hardware you’ll need to begin re-flashing and how to avoid damaging the ECU, but The laptop and VI, or scan tool, will also need a there are still some lingering questions such as, “Whensteady power supply. Even if the laptop battery is fully should a re-flash be performed?” and “How is it done?”charged, and in good condition, plugging the laptopinto a wall outlet is a good idea. It just takes a few The decision to re-flash always starts with aseconds and if the laptop were to power down mid- Technical Service Bulletin. Whenever an ECU update isflash, it would cause some real problems. created, a TSB is issued to explain the reasons for the update. Any symptoms or trouble codes will also be Preventing software interruptions is also important. disclosed. Applicability, warranty information, and anyThe laptop computer used for re-flashing should have special instructions can also be found in the TSB.minimal software installed. There’s no way to predict Always read the TSB in its entirety before beginninghow NERS will be affected by the millions of different work, even if you are familiar with the reprogrammingsoftware packages available. Keeping the system clean process. Application-specific instructions included inis the best way to avoid conflicts. the TSB may save you from disaster. This may sound crazy to IT managers, but automaticWindows updates should be turned off. One reason isthat an automatic restart is bad news during mid-flash.If the technician is watching the flash, he can preventthe restart, but most techs will start the flash, and thendo something else while it completes. The other reasonis that major changes in the operating system maycause problems. For these reasons, updates should bedone manually, and major updates, like service packs,should not be installed until you’ve verified that theywon’t cause problems. Wireless communications are especially prone tointerference. You may find some Nissan material thatdepicts a CONSULT III with a wireless connection tothe VI while reprogramming, but using the USBconnection may be a better choice. Be sure the USBcable connections are tight. Loose connections cancause an interruption and resulting "brick." Cell phones,lighting, welding, and a plethora of other noisy electrical Some battery chargers have thedevices and electronics can be found in a shop additional circuitry necessary toenvironment. Why take a chance? supply clean, steady power, but The final source of potential interruption is human most do not. If the chargerinterference. Perhaps a co-worker notices you’ve “left doesn’t have a specific powerthe key on” and helps you out by turning it off. Or, he supply or reprogramming mode,decides he needs to move the car. Or, he needs the it probably isn’t suitable forscan tool and sees that you aren’t using it right now.Unless you plan on standing guard, post a sign on reprogramming use.the car so others know what’s going on and leavethe car alone. Nissan & Infiniti Tech News | 19
  19. 19. Nissan & Infiniti ECU Programming Using a J-2534 pass-thru interface If you are using a J-2534 pass-thru interface, choose “Reprogramming using J-2534-1”. This will take you to a page that explains the requirements and allows you to download the NERs Operation Manual and purchase the NERs software if you don’t already own it. Once you’ve read this page and verified you have everything you’ll need, click on the “Reprogram” tab. Once there, either enter the 10-digit ECU number in the search field, or select it from the drop-down menu. The ECU number should be retrieved with a scan tool, not by using the ECU label. The updated part number will then be displayed. Click on “Submit, Purchase, Check Out,” and continue to follow the prompts, entering your address, credit card information, etc.Go to the Nissan or Infiniti Techinfosites to download ECU calibration Once purchased, you’ll be allowed to download the file. You’ll only have access to the download page forfiles, NERs, and find detailed 24 hours, so download your purchases right away.instructions. You’ll need to place the downloaded files in a specific directory so that NERs will be able to find it. For a J- Once you’ve confirmed that there is an applicable 2534 device, the directory is C:Program FilesNissancalibration file for the vehicle with a TSB, you’ll need to J2534 ECU reprogramming softwareApplicationcheck the current ECU part number (which will change dataReprogramming Data.with every calibration). The current ECU part number If using the NERs and a pass-through device, followcan be retrieved with the CONSULT II, III, or III plus. If the prompts to install the update. This has been a quickthe calibration applies to the vehicle and the ECU part overview of the process. Full instructions are availablenumber reveals the calibration has not been in the NERs Operation Manual, and should beapplied yet, it’s time to start flashing. consulted before re-flashing. Calibration files can be purchased and downloadedfrom the Nissan or Infiniti Techinfo sites Using CONSULT II(www.nissantechinfo. com or www.infiniti-techinfo.com). If you plan to use the CONSULT II for a 2006 orIt’s not necessary to have a Techinfo account to pur- earlier vehicle, there is an extra step. The purchasedchase and download calibration files. However, you will calibration must be downloaded from the Techinfo siteneed an account to view full TSBs, and access to the toa PC, to a CONSULT II programming card, then torelevant TSB should be considered mandatory since it thevehicle. The transfer from the PC to the CONSULTmay contain information that is necessary for success. II is done with free software available for download from Techinfo. You’ll find CONSULT II compatible cali-Techinfo subscriptions can be purchased for a single bration files and the free CONSULT II transfer softwareday ($19.99/day), 30 days ($2.50/day), 90 days on theTechinfo site under “Reprogramming using the($2.50/day) or a full year ($720, or $2/day). The cali- CONSULT II.”bration files are a separate purchase, and are notincluded with the Techinfo subscription. Calibration files The only tricky part of using the CONSULT II forare $19.99 each. So the total cost for information and reprogramming is transferring the files from the PC tosoftware will be between $22 and $40. The procedure the reprogramming card in the CONSULT II. There arefor downloading the calibration file is fairly straightfor- two choices for data transfer, either RS-232 (serialward. Select the “Available Products” drop-down menu. port) or FTP (Ethernet port).20 | Nissan & Infiniti Tech News
  20. 20. Consult II reprogramming file You’ll need this free software to trans- transfer options. fer files from your PC to the Consult II. The RS-232 setup is simple, but is very slow and Using CONSULT III AND III plusmost PCs don’t have a serial port these days. If a PClacks a serial port, you can purchase a USB to serial The CONSULT III and III plus are a lot easier to use foradaptor, but most of the time you’ll need to do a bit of reprogramming. The software you’ll need is alreadysetup and configuration to make it work. installed and the process is very straightforward. Purchase and download the calibration file to the The FTP transfer is fast, and virtually all PCs have a directory specified in the readme.txt file that comes withnetwork card installed. However, if you’re a network- the calibration, then install it on the vehicle. The relevant TSB will contain vehicle-specific instructions, and if youing novice, the setup can be a little daunting. Typically, are not yet familiar with the procedures, there is usuallythe easiest way to set up is to add the CONSULT II to a “click here” link within the TSB that will take you toan existing network structure. Just assign the CON- more general reprogramming instructions.SULT II an IP address that is unique, but still on thesame subnet as other PCs on the network, then con- Depending on the vehicle and the situation, therenect the CONSULT II via a standard Ethernet cable to may be some post-flashing maintenance that needs toa switch or router rather than using the crossover be performed. Specific instructions can be found in thecable supplied with the CONSULT II. This method is TSB, so be sure to read the whole thing and follow allfaster than breaking the existing network configura- instructions.tion on the PC to use the crossover cable for a PC to Some ECUs can survive an incomplete flash. So, ifPC (CONSULT II) connection. If this makes no sense you trip over the VI cable at 25% downloaded, don’t fallto you, go with the serial connection and save your- on your sword right away. You may be able to save theself the hassle. ECU before your boss finds out. You can find informa- tion about how to go about recovering after an incom- The Reprogram Card Operation Manual can be found plete re-flash in TSBs. Because TSBs can’t bein the CONSULT II reprogramming software, which is searched with the Find Publications search, you mayavailable as a free download from the Techinfo site on want to dig around a bit and find these two TSBs:the “Reprogramming using the CONSULT II” page. The CONSULT III Reprogramming General Procedure andlink to the manual is about seven clicks in the software. the ECM Reprogram Interruption Recovery GeneralThe PDF manual can be saved or printed, and should Procedure. Print or save them before you need them,be read before attempting to use the software. and one day you may be glad you did. | Nissan & Infiniti Tech News | 21
  21. 21. Nissan & Infiniti Tech News Feature|The OEConnection: The Best Solution to Buying Collision Parts Missing out on rapid delivery, correct parts, easy ordering, genuine OE quality and the best possible profit? You can improve your OE replacement parts business with OEConnection. 22 | Nissan & Infiniti Tech News
  22. 22. ® OEConnection LLC (OEC) helps Nissan & Infiniti sales — wherein a collision facility chooses to use adealers and independent collision shops nationwide competitively-priced Nissan OE replacement partovercome a constant, shared challenge. The paradox rather than a non-OE alternative. OEConnection hasthey face is managing repair costs efficiently while helped Nissan and other automakers take thesedoing what is right for their customers. incentive programs one step further, namely, to sell even more OE parts with fewer returns. In a perfect world, simply providing the best repairpossible would be the standard. But several factors “Since the beginning, we have followed the samecompound the challenge, including price disparities guiding principles: increase dealer efficiency, improvebetween original equipment (OE) and non-OE replace- customer satisfaction and help dealers sell more OEment parts; price-conscious car owners; and pressur- parts,” says OEConnection President and CEOing ‘suggestions’ from insurers that facilities use less- Charles Rotuno. “As our relationships with dealers,expensive aftermarket or salvage replacements parts, repairers and OEMs have grown, along with ourrather than Nissan Infiniti OE parts. expertise in the automotive and vehicle manufactur- ing industries, we have continued to introduce new Most everyone in the repair equation recognizes that solutions to achieve these goals.”cheaper isn’t necessarily better. Value and safety alsomatter. Non-OE parts have inherent risks, including In December 2009, shortly after launching itsunknown wear (if salvaged or non-certified), poor fit Market Shield incentive program, Nissan selectedand lengthened repair cycle time. OEConnections CollisionLink Internet-based parts ordering and fulfillment system for Nissan & Infiniti Despite what insurers may suggest, vehicle dealerships and their independent collision shopowners and repair technicians both prefer OE parts. customers nationwide.For example, consider the findings of a 2009BodyShop Business magazine Industry Profile survey, The agreement included CollisionLinks Partsin which respondents reported that: Marketing Administration (PMA) program marketing• 79 percent felt pressure by the insurer to technology, which automates and manages automak- use non-OE parts. er parts programs. PMA is the engine that drives automakers parts marketing programs based on pre-• 91 percent said that OE collision parts provided defined rules. PMA allows dealers and their collision an acceptable fit. repairers to access automaker incentives and parts• 54 percent of certified aftermarket collision parts promotions from within CollisionLink so that dealers and 35 percent of non-certified aftermarket parts can obtain OE parts at competitive prices compared provide an acceptable fit. to non-OE parts. Essentially, PMA automated Market Shield to make it easier for both dealers and after- The bottom line? The choice of replacement parts market independent shops to participate.not only affects fit, it also impacts cycle-time, can leadto lengthy calls to insurers to approve a different alter- CollisionLink was first introduced to the market innative and increase inconvenience for vehicle owners. 2001, and has now been adopted by more than 75 percent of large wholesale dealerships in the U.S., as well as thousands of their collision shop customersNissan incentives + OEConnection nationwide. Besides helping dealers increase OE= a level, competitive playing field parts sales to shops repairing their brands, collision shops can better solve the best repair/cost efficiency No longer does an independent collision shop need paradox, insurers can approve OE quality replace-to choose, based solely on cost, between an OE part ment parts and consumers can realize more value. Inand an aftermarket part. Automaker incentive pro- addition, by using the OEConnection program tograms, such as Nissan’s Market Shield, which was purchase OE parts from dealers, collision shops havelaunched in 2009, are designed to gain conversion also been able to: Nissan & Infiniti Tech News | 23
  23. 23. Nissan & Infiniti OEConnectionThe OEConnection Website• Reduce nonproductive order-taking phone time Under the program, Nissan reimburses dealers for and order data entry. the incentive pricing provided to collision customers• Minimize parts returns. and allows participating dealers to determine how to• Offer and sell more OE parts at competitive use the reimbursed funds. In order to win more OE non-OE pricing. parts sales from independent collision centers, Jerry• Improve customer satisfaction. Rome Nissan decided to take the net cost less the Nissan Market Shield rebate and then markup 10A Case Study: Jerry Rome Nissan percent. That decision has helped the dealer consis- tently rank in the top five of all Nissan dealerships for Consider the experience of Jerry Rome Nissan, OE parts conversion dollars.located in West Springfield, Mass., one of the first deal-ers to participate in the Nissan program. Ken Athas, the “I didn’t want collision shop customers to say,dealer’s parts manager, says that before theMarketShield/CustomerLink program, he and his staff ‘Oh, I got a deal on this part, but not on that one’could only convince a few independent shops to order because that isn’t enough to make them sway,”Nissan OE parts thru the dealership. He credits the explains Athas. “We learned that shops will usenew program for helping to get more independent CollisionLink, and they will want to switch to usshops to use the online technology and sell more from non-OE aftermarket parts if they know theyNissan OE parts to them. will always get a value. In the end, the dealer gains customers who believe and trust in us.” “I’ve been working in wholesale parts for over 30years, and this program is the best thing I have ever The dealership also realized other benefits to hav-come across,” Athas claims. “The best thing that ing their most active independent collision customersNissan did was to say the only way independent shops sending orders electronically. It has streamlinedcould get a discount was to go through the ordering, reduced errors and leveled off the paceCollisionLink product.” of work.24 | Nissan & Infiniti Tech News
  24. 24. “For instance,” Athas notes, “I don’t have to urgently The OEConnection LLCtake down a 30-line order while all the phones are supports 12 technology solutionsringing, a retail customer is standing in front of me anda technician is yelling something at me from another used by customers throughoutcorner. It’s nice to avoid those situations where you’re North America. Some of these are:just going to mess up.” • D2D Express — The parts department staff at Jerry Rome Nissan Fills OEM-needed backordered partsalso reaches out proactively to acquire business from online, with same- or next-day delivery,independent collision facilities, whether it’s more salesto a particular shop or gaining business from new based on an automakers solution rules.shop customers. For instance, they regularly call long-time customers and visit other shops to hand out pro- • RepairLink —gram literature and discuss the value of Nissan OE Independent shops today only buy 23parts and the discounts available, when compared to percent of their mechanical replacementnon-OE parts. parts from OE dealers, preferring the In addition, when collision shop customers send in ease, convenience and speed oforders, with some line items being blacked-out aftermar- aftermarket supplier online ordering.ket parts, staff makes an added effort to provide price RepairLink levels the playing field,comparisons on comparable Nissan OE parts available giving independent shops a standard-through the program. “One shop faxed me an order, ized, complete OEM parts catalog withwhich had a fair amount of aftermarket parts on it,” Athasshares. “Once I told him what other OE parts I could your parts pricing and availability.offer – which would save them $500 off the regular OEprice – the shop was elated. They signed up with • ServiceAdvantage —CollisionLink and resent me their revised, larger order.” On average, dealerships provide maintenance services to just 30 Athas credits the Nissan program with waking upsome of the local collision centers. “Once these shops percent of the vehicles they sell.started using it, and realized how valuable the dis- ServiceAdvantage helps dealers capturecounts are and how easy it is to use, they have bought more sales by enabling counter staff tointo it. My hope is that as time goes on, we will get 100 begin every customer visit with a cus-percent of their orders whether there are conversion tomized maintenance menu of servicesopportunities or not.” specific to the vehicles mileage and VIN, In just the first three months after beginning the pro- make, model and year.gram, Athas says the dealer’s parts department signedup more than 15 independent collision shops and gen- • CollisionLink —erated more than $30,000 monthly in new conversion CollisionLink is a Web-based OE partsOE parts sales. “Since then, we’ve gained another ordering system for transactionsdozen collision centers, including the largest two in between dealerships and independenttheir market area.” body shops, specifically designed to With its primary goal of “putting the right part in the convert non-OE part sales to OE partright place at the right time for the right customer,” sales and provide collision shops withOEConnection is transforming the way dealers and col- the right parts the first time.lision companies view and manage their current supplychain for Nissan OE replacement parts. By workingdirectly with automakers, the program has helped level For more information of thethe replacement parts landscape for everyone’s benefit. services and products available,Sometimes, everybody wins. | visit www.OEConnection.com. Nissan & Infiniti Tech News | 25
  25. 25. Nissan & Infiniti Tech News Feature | All About Waterborne Paint26 | Nissan & Infiniti Tech News
  26. 26. ®Waterborne paint is the new standard.It’s also safer, cheaper and faster.And it’s the law… Today in North America, more and more dealer and with coatings containing volatile organic compoundsaftermarket collision repair facilities are making the (VOCs) of chromium, lead, manganese, nickel, ortransition to waterborne paint – a decision driven by cadmium must comply in five basic areas:regulatory pressures, economics and a desire to beboth environmentally friendly and safer. Where once < Training – Paint technicians will find waterbornethe change from solvent-borne to waterborne was basecoat easy to spray, but spray techniques differfeared, experience has demonstrated that the transition slightly from applying solvent-borne. All painters mustcan be seamless and productive, provided the right train and certify on spray gun equipment selection,choices are made regarding technology, equipment, spray techniques, maintenance and environmentalsupport, training and preparation. compliance. The transition to waterborne began with automakers < Spray Booths – Open-air spraying will no longerin the early 1990s. First invented in 1992, it was the be allowed in any capacity within a collision repair shop.introduction by automakers of new metallic and effects Spray coatings containing a targeted hazardous airfinishes that spurred waterborne paint systems past pollutant (HAP) must conduct spray operations in atraditional solvent-borne systems. Today more than 75 booth outfitted with an exhaust filter with a VOCpercent of all new original equipment manufacturer capture efficiency of 98 percent or greater. Work(OEM) vehicles are painted with waterborne paints, with your spray booth manufacturer or filter suppliergenerally using a two-step process. The car is first to select the right filter for your shop’s filtration needs.painted with the basecoat color and then covered bya clear coat. < Coating Application Equipment – Spray guns used to apply coatings must employ high-volume,It’s the law low-pressure (HVLP) or an equivalent EPA-approved technology. Waterborne paints meet the requirements of the U.S.Environmental Protection Agency’s (EPA) National < Spray Gun Cleaning Requirement – SprayEmissions Standard for Hazardous Air Pollutants rule gun cleaning operations must prevent atomized mist(EPA Rule 40 CFR Part 6H). The rule was published in or avoid spraying cleaning solvent and paint residueJanuary 2009 and requires that collision facilities be in outside a container used to collect waste solvent.compliance by March 11, 2011. < Recordkeeping – Existing facilities must be The rule lowers the volatile organic compound (VOC) in compliance by Monday, Jan. 10, 2011, withlimits allowed in coatings and mandates the use of notification of full compliance filed with EPA bywaterborne refinish coatings. It also requires collision March 11, 2011. New facilities built thereafter arefacilities to implement equipment and management required to comply before opening for business.practices in compliance with the new standards, prac- All facilities must notify the agency each calendartices that both reduce toxic material consumption and year of any reportable changes that occurred. Inproduce a savings to the facility. addition, facilities must keep copies on file of all required documents, such as EPA notifications, Collision repair facilities that use paint stripper employee training certifications, equipmentcontaining methylene chloride or engage in spray documentation and corrective complianceapplication of coatings to metal or plastic substrates actions taken. Nissan & Infiniti Tech News | 27
  27. 27. Nissan & Infiniti Waterborne PaintThe introduction by automakers of new metallic and effects finishes spurred theadoption of waterborne paint systems by collision repair facilities. Nissan Infinitimodels for instance, feature “self-healing” Scratch Shield clear coat waterborne paint.(Courtesy of Nissan North America) For more detailed federal information, a complete It should be noted, however, that waterborne paintscopy of the EPA rule is available at www.haps6h.com. do not eliminate the need for safety equipment; rather,The EPA also provides more guidance to collision they lower the exposure risk to those in collision opera-repair facilities at www.epa.gov/collisionrepair. Facilities tions who handle paint. Standard safety equipment isshould also check with their state and regional authori- still required, but the harsh odors associated with usingties in regards to other regulations or requirements that solvent-based paint throughout your facility can bethe newer EPA rule does not supercede. Facilities in eliminated. In addition, waterborne paints can alsoCalifornia, for example, should ensure they also comply reduce the amount of hazardous waste generated by awith the requirements of the California Air Resources collision facility.Board (CARB) and the South Coast Air QualityManagement District (SCAQMD). Another advantage that is helping to make water- borne the system of choice is their ease of use andBenefits worth switching for ability to match a cars finish, whether the original paint was solvent-borne or not. In addition, because the toner Waterborne paints are latex paints that provide colli- pigments in acrylic waterborne latex resins are engi-sion facilities with a better alternative to traditional sol- neered with anti-settle technology, facilities no longervent-based paints. Made of synthetic resins and pig- need a mechanical mixing machine. Current water-ments that are kept dispersed in water by surfactants, borne paint technology and systems from leading sup-waterborne paint contains less coalescing solvents pliers allow refinish technicians to simply shake, pour,than solvent-borne paints. Consequently, waterborne spray and expect the same performance, accuracy andpaint has significantly lower volatile organic compound durability of solvent-based systems.(VOC) emissions compared to solvent-borne paint. Waterborne paints also dry and cure faster than VOC emissions can be harmful to people because solvent-borne paints, allowing vehicles to be ready forthey contain chronically hazardous pollutants. In addi- customers one to two days sooner. As with any typetion, the emissions build smog. With lower VOC emis- of paint, temperature, humidity and airflow all play asions, waterborne paints improve air quality within body role in the curing speed. Fortunately, modern sprayshop facilities and provide a safer way to paint and booths and accessory equipment can optimizerefinish automobiles. these influences.28 | Nissan & Infiniti Tech News
  28. 28. Equip for success When it comes to converting to waterborne, facilities should consider four key benchmarks that enable them Converting from solvent to water won’t take much to position themselves for a successful transition.time at all – typically a month or less – especially when These include:you partner with quality suppliers and their dedicatedteams of conversion and training specialists. < Use spray guns designed for waterborneImportantly, you wont sacrifice your shops perform- paint. Because waterborne paints can rustance or quality. plain steel and attack aluminum, choose a gun that is constructed of a corrosion-resist- As with all refinish products, it is recommended touse the standard personal protection equipment ant material such as #316 stainless steeldetailed in the Material Safety Data Sheets (MSDS) for with 1.2mm to 1.4mm fluid tips. Dedicatespecific products. Safety equipment typically includes spraying equipment for waterborne products.air-fed masks, gloves and safety glasses. This will extend the life of the spray gun. Also, be aware that maintenance and clean- Any solid sludge collected from the treatment ing differs from guns used for solvent-borneprocess is classified as “controlled waste” and should coatings.be disposed of in accordance with your local regula-tions. The filtrate produced from the waste treatment < Cleaning your dedicated waterborne sprayprocess should also be treated as controlled waste and guns will help keep them working at their topnot be disposed of into a public sewer without officialauthorization by your local authority. performance and extend usable life. Check with your gun’s manufacturer for instructions on how to clean and maintain your specific equipment. Exercise caution here, as cleaners may not be suitable for both waterborne and solvent-borne spray guns. Many guns can be cleaned using a gun clean- er that integrates the use of a flocculating pow- der, to clean out waterborne residue from dedi- cated spray guns. This flocculating agent helps separate solids from wastewater, making it possible to reuse the filtrate at least 10 times before its cleaning properties diminish. This makes the cleaning process efficient, minimiz- ing waste and cost. < The evaporation characteristics of water- borne coatings differ from solvent-borne. Notably, waterborne systems are very fast and can often outperform solvent-based coat-For optimum productivity with waterborne ings. But waterborne paint requires good air-coatings, compressed air supply systems flow to quickly evaporate water from themust remove dirt, dust, oil residues and coating. For efficient drying, increasing theother contaminants from the air supply. feet per minute (FPM) of air passing over the surface is key. Temperature and humidityNote the extra filtration required as one also play a role in dry-times. Generally, 200nears painting areas. cubic feet per minute or more will lead to(Courtesy of Sherwin Williams Automotive Finishes) great results. Nissan & Infiniti Tech News | 29
  29. 29. Nissan & Infiniti Waterborne Paint< Drying equipment can range from simpleadditions to existing equipment to installingspecialized equipment specifically designedfor use with waterborne automotive paintsystems. Handheld blowers and floor standscan be set up in a spray booth to increaseairflow and quickly evaporate water from thebasecoat. Spray booths can also be retrofit-ted with mounted blowers or fans makingit easier to start the flash process afterspraying waterborne. Specialized waterborne downdraft spraybooths use accelerated air make-up systems –fans will double their speed in flash mode – todecrease dry times and improve productivity atthe flip of a switch. Systems can also be fittedwith temperature and humidity controls.Partner with quality suppliers Choosing quality paint and equipment suppliers thatprovide training, technical support and other servicesrequired to make a smooth transition to waterborne is State-of-the-art waterborne spray guns,essential. Besides providing reliable and durable prod- such as the digital SATA jet4000b HVLPucts, they should also have a clear and practical under- above, are lighter in weight, quieter andstanding of how to get the very best out of your new offer more spray control.waterborne basecoat system. PPG, BASF, Dupont andSherwin Williams are just some of the reputable suppli- (Courtesy of Dan-Am Co.)ers with established training and support. You mightalso want to check with your industry networks for during the actual waterborne conversion periodpositive experiences. (typically one to three days). Working with your techni- cians on your site with your equipment – while covering Support can help you design and equip your water- application training, computer training, waste streamborne system, based on your facility, car flow, health training and color tool training – could go a long way toand safety issues and other factors. Training can cover making the smoothest transition possible.an overview of your waterborne system, applicationtechniques, color adjustments, spot repair, blending, Like any new material or procedure within a system,waste management, maintenance and more. Note that there’s a learning curve to go through. But with thesuppliers offer a variety of classroom and hands-on right equipment and training, collision repair facilitiestraining – some online, some onsite, some offsite and and their technicians should not have great difficultysome a combination of these. in switching to a waterborne system. Making a successful transition into waterborne finishes requires Consider your staff’s learning styles, then check to the right combination of support, information, trainingsee what prospective suppliers offer to meet your train- and equipment. Now, more than ever, the decisionsing needs. For example, besides training at your suppli- you make today will have a long-lasting impact oner’s facility, negotiate having a supplier’s conversion the quality, productivity and profitability of yourand training team provide on-site training at your facility body service business. |30 | Nissan & Infiniti Tech News

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