Business Service Management Made Easy!
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Business Service Management Made Easy!

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Novell Operations Center will help you fall back in love with your management tools!

Novell Operations Center will help you fall back in love with your management tools!

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Business Service Management Made Easy! Presentation Transcript

  • 1. Business Service Management is Easy!Fall Back in Love with Your Mgmt InvestmentsMichele Hudnall Tobin IsenbergSolution Marketing Manager Director Product Managementmhudnall@novell.com tisenberg@novell.comNovember 17, 2010Webinar on BrightTalk <--- Click Here!
  • 2. Data Center Computing Is Changing Complexity is Increasing Intelligent Workload Management Cloud (Public and Private) Virtualization Single-purpose Physical Systems2 © Novell, Inc. All rights reserved.
  • 3. Physical, Virtual and Cloud Utilization Delivers Agility – Reduces Costs – Increases Complexity Percent of enterprise workloads that will run in physical, virtual and cloud environments by 2015 Novell estimates based on IDC and Gartner data Virtualized Applications are Moving to Production Now Cloud is being Tested and Leveraged for the Routine!3 © Novell, Inc. All rights reserved.
  • 4. Operational Challenges Cost Reduction Efficient resource utilization Tool rationalization & Low cost options Risk Mitigation Proactive planning Business Service Impact Drives IT Impact avoidance and responsiveness Alignment and Control and value delivered Compliance Technology Complexity and flexibility Mixed, dynamic infrastructure Lots of management tools Service Providers Performance Trust and risk for service Continuous improvement quality and availability4 © Novell, Inc. All rights reserved.
  • 5. Operations Today
  • 6. How is IT Doing Today? Optimistic Report Card of a C – or D + Efficiency & Effectiveness SLA Reports : Manual, not trusted Cost of Report : 10 Days / month Service Value ROIs : Non-existent Deliver 85% of IT operations budgets are spent maintaining and Operate reacting! Control Performance & Availability Risk & Compliance Downtime : 1 – 2% Revenue Emergencies : >50%of Changes Customer Reported : >70% Failed Changes : >50% People/Process Errors : >80% Automated Audits : Non-existent6 © Novell, Inc. All rights reserved.
  • 7. Why IT Isnt Working Monitor Things Monitor in Silos No Correlation – Databases – Performance – Creates Risk – Servers – Availability – No View of Impact – Applications – Capacity – Costly Diagnosis – Networks – Traffic – Costly Downtime Performance Availability Networks Applications7 © Novell, Inc. All rights reserved.
  • 8. IT Challenges and Decisions • Too Many Tools – Availability, Performance – Service Level, Service Monitoring – Cross-over Messages - Beware • Framework – Best in Breed – Open Source? – Lock-in and Vendor Management • Integration of Tools – Build – Wait – Buy – Marketecture or Technology ? • Future Proofed Platform – New technology, tools – Merger and Acquisitions8 © Novell, Inc. All rights reserved.
  • 9. Polling Question Are you currently exploring cost savings with your management tools? – Reducing and removing tools – Replacing tools with Open Source tools – Reducing, replacing and investing in integrated view – Single framework looking for vendor provided integration9 © Novell, Inc. All rights reserved.
  • 10. What IT Requires Single, Consolidated View – Service Performance Asset Data Business KPIs Service Desk Performance Availability Configuration10 © Novell, Inc. All rights reserved.
  • 11. Optimizing Operations
  • 12. How IT Could be Doing – in 90 Days! Report Card of a B+ or A- Efficiency & Effectiveness SLA Reports : Automated, trusted, consistent Cost of Report : Real-time and historical analysis Service Value ROIs : A+ Proactive service maturity Deliver 65% of IT operations budget spent maintaining and Operate reacting! Control Performance & Availability Risk & Compliance Downtime : >75% Avoided Emergencies : Greatly reduced Customer Reported : Minimal Failed Changes : Minimal People/Process Errors : Greatly reduced Automated Audits : Automated, accurate12 © Novell, Inc. All rights reserved.
  • 13. Business Service Management Service Monitoring The practice of enabling IT to communicate Turning technology to services service performance Service aligned to business Mapping Intelligent objectives, while Service Model maintaining control over the infrastructure. Service Measuring13 © Novell, Inc. All rights reserved.
  • 14. Intelligent Service Model Many Roles – Many Views DB Servers Networks App Servers Order Processing Networks Web Servers Business Performance Transaction Value Inventory Transaction Volume14 © Novell, Inc. All rights reserved.
  • 15. Intelligent Service Model Three “types” of Data – Many Costly Tools!What about What aboutSecurity? external DB Servers Networks providers? App Servers Order Processing Networks Web Servers Business Performance Transaction Value Inventory “How are they“They are performing?”events too!” Availability & Configuration Service Performance Management 15 © Novell, Inc. All rights reserved.
  • 16. Commodity Monitoring Costly and Complex – Are you solving complexity? Order Processing Server Availability Network Availability Order Processing  Application Performance  End User Response Order Processing  Service Desk Tickets  Problem Duration ? Availability Performance Responsiveness Capacity 16 © Novell, Inc. All rights reserved.
  • 17. Service Monitoring – Value-Add Reduced Costs – Best In Breed Single- Pane-of Glass-View DB Servers Networks App Servers Order Processing Networks Web Servers Business Performance Transaction Value Inventory Transaction Volume Event Experience Universal Manager Manager Integration Availability Performance Responsiveness Capacity17 © Novell, Inc. All rights reserved.
  • 18. Polling Question What projects are of highest priority in your organization today? – Performance and Availability Monitoring – Service Level Measuring – Configuration Management / CMDB – Combination of Service Monitoring and Configuration – How will we manage the cloud public or private18 © Novell, Inc. All rights reserved.
  • 19. Novell Operations Center ® How Intelligent Service Modeling Works Quality Compliance Communication Service Service Service Monitoring Mapping Measuring Operational Single-Pane-Of-Glass Intelligent Service Model DB Servers Networks Infrastructure App Servers Order Processing Networks CRM Web Servers Business Performance Service Credit Card Desk Transaction Value Inventory Transaction Volume Processing Applications Management Technology Performance Configuration Security and Availability Infrastructure Physical Virtual Cloud19 © Novell, Inc. All rights reserved.
  • 20. Operations Delivering Value
  • 21. Performance Performance21 © Novell, Inc. All rights reserved.
  • 22. Performance Performance22 © Novell, Inc. All rights reserved.
  • 23. Performance Performance23 © Novell, Inc. All rights reserved.
  • 24. Performance Performance24 © Novell, Inc. All rights reserved.
  • 25. Performance25 © Novell, Inc. All rights reserved.
  • 26. Novell Operations Center® Business Service Management26 © Novell, Inc. All rights reserved.
  • 27. Summary Novell Operations Center provides a consolidated view ® of the status of a business service which helps you to: – Understand the impact and root cause of IT issues – Reduce the time to identify and restore service – Prioritize effort on issues with greatest impact – Pro-actively manage and address recurring problems – Role based, configurable views – Leverage lower cost options – Future proof management platform – Provide real service improvement27 © Novell, Inc. All rights reserved.
  • 28. Discussion . . . . . mhudnall@novell.com tisenberg@novell.com Novell Business Service Management Blog http://www.novell.com/communities/coolsolutions/business-service-management http://www.novell.com/communities/blogs/tisenberg http://www.novell.com/communities/blogs/mhudnall www.twitter.com/Novell_BSM www.novell.com/products/operations-center28 © Novell, Inc. All rights reserved.
  • 29. Making IT Work As One™29 © Novell, Inc. All rights reserved.
  • 30. Unpublished Work of Novell, Inc. All Rights Reserved.This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc.Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scopeof their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified,translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc.Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market aproduct. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon inmaking purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contentsof this document, and specifically disclaims any express or implied warranties of merchantability or fitness for anyparticular purpose. The development, release, and timing of features or functionality described for Novell productsremains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and tomake changes to its content, at any time, without obligation to notify any person or entity of such revisions orchanges. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc.in the United States and other countries. All third-party trademarks are the property of their respective owners.