Indicus Ma Foi Randstad Employment Trends Survey - Wave 1 - 2011

Ma Foi RandstadEmployment Trends SurveyWave 1 - 2011

in this report...Indian Economy – on balanced growth path?? MethodologyData and? Employment GenerationExpected ? Financial Services and Insurance Banking, Education, Training and Consultancy ? Energy ? Healthcare ? Hospitality ? Information Technology & Information Technology Enabled Services ? Manufacturing - Machinery and Equipment ? Manufacturing - Non-Machinery Products ? Media and Entertainment ? Pharma ? Real Estate and Construction ? Trade including Consumer, Retail and Services ? Transport, Storage and Communication ?? and ConclusionSummaryAppendix? A1 - Increase in wage bills across Sectors ? ? wise total Employment A2 - City ? wise increase in Employment A3 - City A4 - Expected Increase in wage bills across cities ? A5 - Estimated Proportion of Fresher/Experienced across Sectors (December 2010) ? A6 - Estimated proportion of Fresher and Experienced employees across Cities (December 2010) ? A7 – Estimated proportion of Fresher/Experienced across Sectors and Ownership (December 2010) ? A8 – Estimated Percentage of Work Outsourced Across Sectors (December 2010) ?The Ma Foi Randstad Employment Trends Survey (MEtS), conducted by Ma Foi Randstad, India’s No. 1 Integrated HR services company, is astudy on the Indian employment trends and opportunities. Started in November 2004, MEtS was conducted once a year, till 2008.Considering the several dynamic shifts in employment, even within a year’s time, MEtS was therefore converted to a quarterly survey from2010, to capture the changes in employment scenario in India from one quarter to another. The prime objective of this employment survey isto understand the employment trends in the organized sector on a quarterly basis. The present survey has captured the employment situationin the organized sector for the quarter of October 2010 to December 2010 and the likely scenario from January to June 2011. The study isbased on the sample survey conducted for about 650 companies across different sectors of the economy. The feedback was gathered fromthe top HR personnel or from top management of the companies who could share the current and the likely scenario regarding employmentrelated issues. The major parameter captured in the survey is the change in hiring pattern and employee strength.The report is divided into four sections. The first section (Section A) provides the background as well as an overview of the Indian Economy.Section B discusses the data and methodological aspects of the study. Section C provides a picture of the changing pattern of theemployment for different sectors of the economy. This section also provides a snapshot of how the scenario is changing in select cities. Thefinal section (Section D) highlights key issues.

Dear Friend,Greetings from Ma Foi Randstad!The year 2010 saw major economies registering modestgrowth and India on a balanced growth path. India storygained primacy at the beginning of 2010, with the changingmarket scenarios across the world. The growing significance ofthe emerging markets like India and China, has led to manyglobal corporations including these countries, in their growthand workforce strategies.Ma Foi Randstad Employment Survey [MEtS] is an initiative toassist the senior leaders in their workforce strategies.At the beginning of 2010, MEtS predicted creation of 1 millionjobs in the organized sector through the year. Our year-endMETS shows creation of 1.13 million jobs across 13 industryverticals. Healthcare, Hospitality, Real Estate, Construction, ITand ITeS sectors played a major role in 2010 in fuelling thegrowth and job creation.For 2011, we expect the trend to continue. We estimatecreation of 1.6 million jobs across various sectors. We see alarge number of these jobs happening in the Healthcare, Non-machinery Manufacturing, Hospitality, IT & ITeS and RealEstate & Construction sectors.While there is positivity in the air, we as the market leader inthe HR services industry, see the “Employability Gap” as achallenge. I do hope that steps taken by the government andthe industry will address this issue quickly and effectively.It is my pleasure to share with you the results of the Ma FoiRandstad Employment Trends Survey – 1st edition of 2011.I hope that you will find the report useful.Look forward to your valuable feedback and inputs.Warm RegardsE. BalajiMD & CEO

Indian Economyon a balanced growth path

The January 2011 update of The World Economic Outlook The Index of Industrial production (IIP) has also registeredby International Monitory Fund (IMF) has mentioned about significant higher growth during the last quarter of 2010.improved modest growth registered by the advanced Manufacturing has improved considerably during April toeconomies, which is also marked by high unemployment, December of 2010, compared to the previous quarters,sovereign debt risks and the relative higher level of while growth in energy sector was lower compared to theeconomic growth with some signs of optimism. For India, previous year. However, it is expected that a high base is2010-11 has been a year of balanced growth. The official likely to keep the IIP growth low. Also, a somewhat volatileoverall real GDP growth rate for the first half of the year pattern of IIP growth exhibited in recent months is a causewas 8.9 per cent. for concern. A high level of reported capacity utilization hints towards uneven patterns in demand from largeThe inflation rate continues to be high; a cause for concern infrastructure or development projects rather than usualfor the economy. However, the year on year change in the stable economic activities as the reason for fluctuations inWholesale Price Index was 8.4 per cent for the month of IIP growth.December 2010, a single digit inflation rate for the fifthconsecutive month, after five months of double digit The service sector indicators reflect continuation of growthinflation. The Consumer Price Index for industrial workers momentum. Though the external demand remainedhad also dropped to single digit, which was a positive trend relatively weak, indicators related to transportation andfor the economic outlook and was much below the financial sectors look reasonable. The external trade hasexpected level. gone up to US$ 27.9 billion in first half of the 2010-11 compared to US$ 55.9 billion during the correspondingSpatial distribution of rainfall at sub-division and district period of 2009-10. However, the cause for concern is thelevels was significantly better in 2010-11 as compared to decline in gross as well as net FDI inflows. The Centralthe previous year. A favourable overall condition and price Government’s fiscal position has improved during April toenvironment have raised the expectation of higher December 2010 due to unexpected bonanza from 3Gproduction, as well as productivity for various crops in telecom spectrum sale and better collection of tax anddifferent parts of the country. A comfortable situation has non-tax revenues.led to small increase in the Wholesale Price Index forcereals, pulses, edible oils and sugar as compared to doubledigit growth in Wholesale Price Index for the same periodin the previous year. Data Sources The study has used both primary and secondary data to arrive at different estimates. Secondary data from various sources have been used for this study. Historical data on the manufacturing sector has been culled out from various rounds of the Annual Survey of Industries (ASI) and publications of the Central Statistical Organization (CSO). Apart from these sources, the others used for the study are various surveys of the National Sample Survey Organization (NSSO), Labour Statistics of India and Statistical outline of India. The above sources have the advantage of almost universal coverage of the organized sector within their specific domains. However, data from most of these secondary sources are not up-to-date. Therefore the estimation procedure, to take care of this problem, is by using up-to-date figures on sectoral Gross Domestic Product (GDP) and Index of Industrial Production (IIP). Once estimates of base sectoral employment was obtained, the data captured through primary survey of about 650 firms across sectors were used to arrive at estimates on different parameters. Rigorous estimation procedures were used along with the primary survey data of the companies to estimate parameters for the fourth quarter of the year 2010 and expectations regarding the first two quarters of 2011. Coverage of Primary Survey Sl. No. Sector No. of companies covered 1. Banking, Financial Services and Insurance (BFSI) 50 2. Information Technology & Information Technology Enabled Services 46 3. Pharma 38 4. Healthcare 42 5. Trade including Consumer Retail Services 43 6. Energy 42 7. Transport, Storage and Communication 44 8. Real Estate and Construction 59 9. Hospitality 54 10. Media and Entertainment 39 11. Manufacturing of Non-Machinery Products 84 12. Manufacturing of Machineries and Equipment 72 13. Education, Training and Consultancy 40

estimates of The outlook is more or less stable across sectors over the months. The optimism of early 2010 was furtheremployment strengthened due to a positive economic outlook, but the recent political developments marked with scandals have made an impact on the overall business confidence, albeitgeneration in marginal. Employment generation has remained stable and upbeat in most of the sectors. However, continuous inflation, price of raw materials and intermediate industrialdifferent sectors products, scams involving ministers and so on have created some caution in the minds of entrepreneurs. The movement of skilled workforce within the sector continued during the 4th Quarter of 2010. The change in employment across sectors is given in the table below. The employment scenario during any specific time period needs to be viewed from the perspective of various activities and at several fronts, for a considerable period. This section has presented the estimated employment numbers with expectations for different sectors of the Indian economy. It also lists some of the issues that might have an impact on the employment scenario, either directly or indirectly. This will help correlate between the trends observed regarding employment and economic as well as political fundamentals.Expected Employment Increase in Different Sectors Employment Total increase in employees Per cent increase Entire Entire Sectors 2011 2011 September Oct - Dec Jan - June Oct - Dec Jan - June 2010 2010 2011 2010 2011Banking, Financial Services & Insurance 887,200 20,760 35,500 80,700 2.34% 4.00% 8.9%Education, Training and Consultancy 9,769,600 24,400 51,800 107,500 0.25% 0.53% 1.1%Energy 889,100 6,400 13,300 24,900 0.72% 1.50% 2.8%Healthcare 3,313,052 64,600 125,900 248,500 1.95% 3.73% 7.4%IT & ITeS 1,866,600 52,265 100,800 183,000 2.80% 5.25% 9.5%Manufacturing - Machinery and Equipment 1,121,000 13,800 32,500 68,400 1.23% 2.90% 6.0%Manufacturing - Non-Machinery Products 4,468,200 39,800 93,800 223,400 0.89% 2.10% 5.0%Media and Entertainment 1,327,100 29,200 63,600 126,100 2.20% 4.69% 9.3%Pharma 269,800 14,551 26,700 49,400 5.39% 9.39% 17.4%Real Estate and Construction 808,412 50,900 85,700 144,700 6.30% 9.97% 16.8%Trade including Consumer, Retail and Services 643,900 8,900 20,000 38,600 1.38% 3.10% 5.9%Transport, Storage and Communication 2,664,700 17,900 33,800 93,300 0.67% 1.26% 3.5%

Estimated Increase in Employment 8.9% 80700 4.0% 35500 20760 October - December 2010 January - June 2011 January 2011 - December 2011Banking, Financial Services The BFSI sector is expected to add 116,240 jobs in 2011.and Insurance The stable and positive sentiment at the economic front continues ? to help the BFSI sector to grow further during the 4th Quarter of 2010. Responses from the BFSI companies indicate that almost similar condition will prevail during the first two quarters of 2011 as well as for the entire year. The sector is cautiously optimistic about growth of employment numbers. ? of Repo and Reverse Repo rates by RBI on 25th January The raise 2011 has caused an increase of Repo rate by 175 basis points and Reverse Repo rate by 225 basis points, since March 2010. CRR has increased by 100 basis points during the same time. ? has remained a cause for concern over the past months Inflation and is expected to continue for a few more months to come. However, the response to structural causes of inflation needs to be through reallocation of resources across sectors. Short term measures like interest rate hikes, though manage to contain inflation to a moderate level are not strong enough to sustain growth. . The recent RBI report on the Micro Finance sector has ? recommended several checks to resolve the issues and improve transparency. However, observations have also been made regarding the “Recovery Culture” in the financial sector and its adverse effects on the customers. This is an important observation made by RBI, in view of the recent measures taken by the Andhra Pradesh Government to regulate the recovery of loans from the small borrowers by the MFIs. However, the drive towards financial inclusion will certainly play a positive role in employment generation in this sector. Bank credit to commercial sector is increasing steadily, which is ? one of the major driving forces for the banking sector in the country. Insurance sector, both life and general, has witnessed a positive ? sentiment in the 4th Quarter as compared to the previous ones and is expected to do better in coming months. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 907,960 943,400 988,660

Estimated Increase in Employment 1.1% 107500 0.5% 51800 24400 October - December 2010 January - June 2011 January 2011 - December 2011Education, Training The Education, Training and Consulting sector is expected to add 107,500 jobs in 2011.and Consulting Education sector continued to contribute significantly to the ? employment base of the country during the last Quarter of 2010. The sector is expected to grow at similar rate during the first ? couple of Quarters of 2011. However, the expectation regarding growth for the entire calendar year of 2011 is slightly lower compared to the first two Quarters of the year. The regulatory ambiguity still remains the biggest impediment that ? holds back the sector’s transformation into one of country’s largest industry segments. ? by KPMG projects an investment potential of US$ 100 A study billion in Education sector over the next five to six years. Going forward, Venture Capitalists and Private Equity players will have a role to play in the expansion of this sector. A distinct shift can be observed in the approach of the students ? and their parents.. The tendency to opt for job oriented education, rather than the general educational streams, has given immense opportunity to the private players. ? players are currently targeting the student base at Tier II Private and Tier III cities, in addition to the main metros. This move has proved to be effective, since the government education infrastructure is poor in many of these cities. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 9,794,000 9,845,800 9,901,500

Estimated Increase in Employment 2.8% 24900 1.5% 13300 6400 October - December 2010 January - June 2011 January 2011 - December 2011Energy The Energy sector is expected to add 24,900 jobs in 2011. The Energy sector has remained weak during 4th quarter of 2010 ? though marginal improvement was noticed as compared to the previous quarter in terms of employment generation. The expectations, as reported by the companies for the next two ? Quarters, as well as for the entire 2011, show us stable growth in employment in spite of many encouraging policy announcements. ? for Electricity and Coal has posted significantly lower growth The IIP rates from April to December 2010, compared to the same period of 2009-10. Amongst the energy sub-sectors, only crude oil has registered an impressive growth of more than 11 per cent during April to December 2010 as compared to -1.4 per cent during the same period of 2009-10. Petro products have also posted a positive growth of 0.8 per cent against minus 1.2 per cent of the previous year. ? hike proposed by the Union Budget 2011-12 for the A 61% Renewable Energy sector should work as a booster for the Green Energy companies. This is mainly due to the increased thrust being given to Solar Energy utilization under the Solar Mission. The proposal from the Government to spend Rs. 5 billion to set up Solar, Small Hydro and Micro Power projects in the Ladakh region of Jammu and Kashmir may also work as a boosting factor if implemented. The Central Ministry of Power has set an ambitious plan of “power ? for all by 2012”. The plan requires that the installed power generation capacity to be increased form current 147,402 MW to 200,000 MW by 2012. This should provide some impetus to the sector, to grow at a higher level and generate new employment opportunities. ? for renewable energy projects is expected to become easier Funding in India as banks and private equity investors begin to look at clean energy projects as viable business propositions to invest in. With inherent advantages such as engineering talent and low-cost ? manufacturing, India has the potential to be a leader in the clean- technology industry. Areas of opportunity include Clean Coal Technology and Solar Technology. The efficient building of technologies needs power designers, energy auditors, energy engineers and green building architects. Once the sector’s growth path looks up, employment potentially increases. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 895,500 908,800 920, 400

Estimated Increase in Employment 7.4% 248500 3.7% 125900 64600 October - December 2010 January - June 2011 January 2011 - December 2011Healthcare The Healthcare sector is expected to add 248,500 jobs in 2011. Healthcare sector remains as one of the leading employment ? providing sectors in the country contributing to more than 16% of total estimated employment. The sector is poised to contribute greatly to employment in next couple of quarters too. The healthcare industry is growing at an unprecedented rate. ? Indians are, of late,prone to lifestyle related diseases and are vying for better amenities. The healthcare industry in India is anticipated to reach US$ 75 billion by 2012, with a significant growth during the next one year. This sector, thus, will continue as the major employment generating sector in India. Penetration of health insurance has also been providing the ? organized healthcare sector the required boost. ? up new healthcare facilities in tier II and III cities in India Setting are opening up new avenues for employment generation in this the sector. ? no inhibiting factor regarding foreign investment in There is healthcare industry unlike many other industries. The absence of regulatory laws is also playing a positive role in the spreading of the healthcare facilities across the states. Recognizing the need for technological advances in this sector, Government has granted many relaxations too. All these factors are boosting the growth of the sector and in turn generating employment. The increasing popularity of Medical tourism along with alternative ? therapies such as Homoeopathy, Ayurveda and the similar kinds are also providing new opportunities for job creation. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 3,377,652 3,503,552 3,626,152

Estimated Increase in Employment 3.6% 218200 1.9% 115200 49100 October - December 2010 January - June 2011 January 2011 - December 2011Hospitality The Hospitality sector is expected to add 218,200 jobs in 2011. Hospitality sector has again shown high and stable growth during ? last Quarter of 2010. The expectations as reported by the hospitality companies reaffirm ? the optimism felt amongst the industry players. The employment growth by the sector is expected to be further strengthened during coming months. ? number of approvals for new hotels and a large scale A large investment in hotel infrastructure in the major cities as well as tier II and tier III cities have led to creation of significant number of jobs at all levels. ? Tourist Arrivals (FTAs) in India during October to December Foreign 2010 was at 7.9 per cent, which was marginally lower compared to the previous Quarter. But the sector players are optimistic about the future. ? Exchange Earnings (FEEs) from tourism had also increased Foreign significantly during 4th Quarter of 2010 compared to the same period in the previous year. Increased demand for tourism activities, both in domestic and ? international markets has resulted in big travel agencies and tour operators recruiting on a large scale. Substantial numbers of hospitality companies are trying to include ? various tourism products within their service portfolio. This has also accentuated hiring by these companies at all levels. According to the players in the Hospitality sector, Meetings, ? Incentives, Conferencing and Exhibitions (MICE) have become major revenue generating activities for the sector. This has also increased the need for hiring skilled manpower in this sector. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 6,111,300 6,226,500 6,329,500

Estimated Increase in Employment 9.5% 183000 5.3% 100800 52265 October - December 2010 January - June 2011 January 2011 - December 2011Information Technology The IT & ITES sector is expected to add 183,000 jobs in 2011.and ? sectors have remained as one of the major job providers IT & ITESInformation Technology during the 4th Quarter of 2010. The responses from the surveyed companies suggest that the sector will keep growing in 2011 as well.Enabled Services According to NASSCOM, the IT-ITeS industry is India’s one of the ? largest employment generators in the organized sector creating jobs for over 10 million people both directly and indirectly. The spread of the IT-ITeS sector to the tier II and tier III cities has ? further widened the growth potential of the sector thereby generating more employment. ? in number of Rural BPOs has also contributed to the Increase sector’s role in increasing employment across the country. However, the process of geographical dispersion of the industry is ? being adversely affected by the non-extension of the STPI scheme and attendant tax incentives. A proactive role on part of the government will lead to increased job creation in the sector. Companies in this sector are consciously moving up the value ? chain in the journey of outsourcing, to stay competitive in the global arena. This has impacted the employment trends in this sector ? in lateral job shifts among employees within the sector Increase has resulted in substantial increase in the salary levels, for the new hires, as well as for existing employees. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 1,918,865 2,019,665 2,101,865

Estimated Increase in Employment 6.0% 68400 2.9% 32800 13800 October - December 2010 January - June 2011 January 2011 - December 2011Manufacturing - The Manufacturing - Machinery and Equipment sector is expected to add 68,400Machineries and jobs in 2011.Equipment This sector also has experienced significant growth in terms of ? employment in the last Quarter of 2010 and also poised for further growth in 2011. All its sub-sectors have grown significantly during 2010-11 as ? compared to previous year. Machinery & Equipment (other than Transport Equipment) has ? grown by more than 27 per cent during the first three Quarters of 2010-11, as against 15 per cent during same period of the previous year. Transport Equipment has grown by more than 35 per cent in ? 2010-11 as against 17 per cent during the same period of 2009- 10. However, higher inflation remains a cause for concern for a ? sustained long term success. ? gap funding for the infrastructure projects by the Viability government can play a positive role for further growth of both this sector as well as Non-Machinery Manufacturing sector. Continuous demand for the products in the non-machinery ? manufacturing sector, in 2010 has provided a boost for this sector. However, a lower growth rate of IIP in the sector in 2011 may result in negative impact on the employment. ? cost of fund, if continued, may also pose a threat for the Higher growth of this sector. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 1,134,800 1,167,300 1,203,200

Estimated Increase in Employment 5.0% 223400 2.0% 93800 39800 October - December 2010 January - June 2011 January 2011 - December 2011Manufacturing - The Manufacturing - Non-Machinery Products sector is expected to add 223,400 jobs inNon-machinery Products 2011. The positive growth momentum that was witnessed during the ? third Quarter continued during the fourth Quarter as well. This is expected to continue in 2011 as reported by the companies surveyed. ? the main reasons for the early recovery of the sector in One of India, compared to other emerging economies and developed countries, is the market’s domestic demand rather than exports. Sound macro-economic fundamentals and stimulus also played its role in shaping the industry’s quick recovery. The output of Basic Goods remained at the same level between ? April and December 2010 compared to the previous year, while intermediate goods showed a marginal decline. Consumer Goods sector has again posted a high level of growth ? of more than 21 per cent during April and December 2010 quarter. The labour intensive industries such as Food products, Textile ? products, Leather and related products, Rubber, Plastic, Petroleum & Coal products etc. have shown significant growth during 4th Quarter as well as during the entire year of 2010. Non-Metallic Mineral Products, Metal Products & Parts (except ? machineries and equipment) have also posted significantly high growth compared to previous year. ? factors together have added significant employment All these numbers to the country’s employment base. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 4,508,000 4,601,800 4,731,400

Estimated Increase in Employment 9.3% 126100 4.7% 63600 29200 October - December 2010 January - June 2011 January 2011 - December 2011Media and Entertainment The Media and Entertainment sector is expected to add 126,100 jobs in 2011. ? growth path envisaged for the sector, is expected to Strong continue in 2011. The employment growth in this sector was higher in the fourth ? Quarter as compared to the previous three quarters. The responses from the companies also indicate that it will further increase during 2011. Federation of Indian Chambers of Commerce and Industry (FICCI) ? is of the opinion that the Media and Entertainment industry will grow at a compounded annual growth rate (CAGR) of 13 per cent by 2014. All positive factors such as regulations that allow foreign ? investment, the impetus from the optimistic economy, the digital lifestyle of huge urban population of the country along with higher disposable income and spending habits coupled with opportunities thrown open by the advancements, are providing a big lift to the industry. ? foray of 3G on the Indian shores, mobile TV and gaming With the offer a great deal of promise to this industry’s growth ? opened routes for foreign investment and the grant of an Cinema industry status has created a significant and positive impact for employment generation. Entry of several foreign production houses in recent months are also a big push to the industry’s development. Advertising revenues through television are expected to gross US$ ? 3.12 billion by 2013. In addition, digital advertising through Internet and mobile phones is also gaining momentum. Online advertising is projected to reach US$ 212 million in2011. All these developments are paving way for new job generation in the sector. The animation industry is poised to expand greatly. Companies, ? such as Intel, Disney, Paramount, and Cartoon Network, are looking to tap into this industry. This is due to the growth of gaming and the real-time 3D sector. Employment base of this sector is likely to increase significantly in view of these activities. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 1,356,300 1,419,900 1,482,400

Estimated Increase in Employment 17.4% 40400 9.4% 26700 14551 October - December 2010 January - June 2011 January 2011 - December 2011Pharma The Pharma sector is expected to add 49,400 jobs in 2011. ?Pharma sector has been growing significantly and has Indian maintained the growth during the last quarter of 2010. The expectations also show a large increase in employment generation by this sector in 2011. ? research and contract manufacturing systems are paving Contract new opportunities for the Indian pharmaceutical market. Indian players have the opportunity now to participate in the global generics growth story and benefit from it. Contract manufacturing is growing at a very fast pace and is estimated to grow to US $30billion, whereas contract research is estimated to reach US$6- 10 billion. This will definitely play a positive role in further employment generation by the sector. The factors such as growing middle class population, rapid ? urbanization, increase in lifestyle related diseases and penetration of health insurance has led to dramatic growth in the Indian pharmaceutical industry, which is expected to show double-digit growth in the near future. There is also a growing demand for skilled people in this sector, which was witnessed during the past Quarters and is likely to continue in the future too. ? the companies have expressed their concern over the Some of soaring inflation and high cost of borrowing in the current year. This may affect the growth of the industry if it continues further. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 284,351 311,051 333,751

Estimated Increase in Employment 16.8% 144700 9.9% 85700 50900 October - December 2010 January - June 2011 January 2011 - December 2011Real Estate and The Real Estate and Construction sector is expected to add 144,700 jobs in 2011.Construction The stable economic growth has put the Real Estate and ? Construction sector on the high growth path again. Although the sector had experienced higher growth compared to ? previous couple of years, it was still lower than the expectation of the sector players. The prime reason behind this is that the latent demand has not entirely translated into the actual demand in the market. ? led to a stable but slightly lower growth expectation in This has terms of employment generation by the sector for the next couple of Quarters and the sentiments for the year 2011 are a bit muted. However, the Construction sector remained a big booster for the ? employment growth. The investment in construction sector accounts for 11% of India’s GDP and nearly 50% of India’s Gross Fixed Capital Formation. Since Construction sector accounts for about 65% of the total ? investment in Infrastructure, it is expected to be the biggest beneficiary. Due to the infrastructure development drive that the country is currently witnessing, this sector is expected to generate substantial number of jobs in the country. ? level of retail and hospitality related activities are also Higher expected to contribute to employment generation. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 859,312 914,500 1,004,022

Estimated Increase in Employment 5.6% 38600 3.1% 20000 8900 October - December 2010 January - June 2011 January 2011 - December 2011Trade including The Trade including Consumer, Retail and Services sector is expected to add 38,600 jobsConsumer Retail Services in 2011. This sector was on a higher growth path during 4th quarter of ? 2010, compared to the previous quarters. The expectations of the companies depict, that during next couple of quarters and as well as during the entire year 2011 strong growth trend will be maintained on view of higher growth in international trade and buoyant domestic market. . ? retail sale in India is estimated at US$ 392.63 billion for The total 2011 and is expected to reach US$ 674.37 billion by 2014. Strong economic growth, population expansion, increasing wealth of middle income group and rapid construction of organised retail infrastructure are the triggers for the significant growth witnessed by this sector. With the expanding middle and upper class consumer base, there will be substantial opportunities for the sector in India’s tier II and III cities. ? global companies and expansion of their chains in Entry of different parts of the country has also been an encouraging factor for this upbeat sentiment. Carrefour, the world’s second-largest retailer, has opened its first cash-and-carry store in New Delhi. Germany-based wholesale company Metro Cash & Carry (MCC) opened its second wholesale centre at Uppal in Hyderabad, taking its number of stores to six in the country. All such activities are increasing the future potential for the sector and creating opportunities for new employment generation across regions. ? growth in world economy, especially in the developed Higher countries in 2010, as compared to the previous year has raised the activity levels in this sector. India’s export has grown by more than 26 per cent between April and December 2010 and import has grown by 24 per cent during the same period, which raises immense hope for the sector. Increase in international trade will further raise employment by this sector. During 2010-11 India’s export has grown by more than 26 per cent during April to December 2010 and import has grown by 24 per cent during the same period which raises hope for the sector. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 652,800 672,700 691,420

Estimated Increase in Employment 3.5% 93300 1.3% 33800 17900 October - December 2010 January - June 2011 January 2011 - December 2011Transport, Storage and The Transport, Storage and Communication sector is expected to add 93,000 jobs in 2011.Communication ? communication, this sector has again performed strongly Led by during 4th Quarter of 2010. As reported by the companies surveyed the expectations for the ? next couple of quarters and for the entire 2011 remain optimistic. New telephone connections have grown by about 13 per cent, ? compared to previous year. The flexibility in terms of number portability is expected to increase the competition further, amongst the service providers and in turn will lead to higher employment generation in the coming months. The transportation sector has shown a mixed pattern. The revenue ? earning goods traffic by railways was higher by 2.5 per cent during the fourth quarter of 2010 as compared to previous quarter. Total railway traffic has grown by 3.2 per cent from April to December 2010. ? railway sector has shown some improvement, the port Though sector has not picked up the growth momentum yet. The volume of Cargo traffic has grown by only 1.1% during first three Quarters of 2010-11 compared to the previous year. Road transport and Civil Aviation sectors have witnessed strong ? growth momentum between April and December 2010. Increased activity in logistics related industries is another big ? booster for employment growth in this sector. Estimated Expected Expected December 2010 June 2011 December 2011 Total No. of Jobs 2,682,600 2,716,400 2,775,900

city-wise employment outlookAhmedabad Delhi & NCRHiring activities continued during the fourth Quarter of 2010, but Significant hiring has taken place during the fourth quarter of 2010at a lower level of less than 5%. According to the expectations of also. This is likely to continue in 2011 at further higher rate. Thethe companies covered under the survey, during 2011, the total new employment expected during the current year should beemployment generation may be slightly lower than that of 2010. higher than compared to 2010. Almost every sector has registeredThe sectors that performed well in terms of employment generation high growth regarding employment generation. Amongst themare Education, Machinery and Non-Machinery manufacturing, IT&ITES, Healthcare, Real Estate & Construction, Education, TrainingHospitality, Healthcare, Trade including CRS and IT&ITES. & Consulting and Trade including CRS are worth mentioning.Bangalore HyderabadBangalore has witnessed continuous growth in terms of Positive growth momentum in hiring activities continued during theemployment generation for the fourth Quarter of 2010. A higher fourth quarter of 2010.level of employment generation in 2011, compared to 2010 isexpected in this city. Almost all sectors have posted good growth Though Hyderabad has shown increasing hiring activities in the pastcontributing to the city’ employment base. The expectation as months, the expected employment generation in the city duringreported by the companies suggests further growth during 2011. 2011 may be marginally lower than that of 2010. Most of the sectors have shown substantial growth in employment.Chennai Amongst those IT&ITES, Pharma, Healthcare, Trade including CRS, Hospitality, Energy & Infrastructure, Transport, Storage &Hiring was marginally lower during the fourth Quarter of 2010 as Communication are the leading ones.compared to expectations. However, a significant number of jobswere generated during the period compared to the previous yearand the initial Quarters of 2010. Chennai is expected to experience Kolkataa higher level of recruitment activity in 2011, compared to 2010. After showing a stable trend in employment growth, Kolkata isThe major driving sectors were BFSI, Trade including CRS, expected to follow similar employment generation in 2011. ThoughHealthcare, Real Estate and Construction, Media & Entertainment, the economy is looking positive, in view of upcoming assemblyManufacturing and Education, Research & Consulting sectors. elections, the sector players are adopting a wait and watch policyPositive momentum is expected in 2011 but at a slightly lower 2011. Banking, IT&ITES, Pharma, Trade including CRS, Real Estate &growth rate. The upcoming State Assembly election might be one Construction, Transportation, Storage & Communication,reason, that has restricted the companies from speculating. Hospitality and Manufacturing of Machinery and Equipment are the Jan - Dec 2011 leading sectors in terms of employment generation. 102,884 Jan - Dec 2011 102,616 Mumbai 42,567 38,648 Mumbai also witnessed high growth in employment during the fourth quarter of 2010. The hiring activities are expected to be better in 2011. BFSI, IT&ITES, Transport, Storage & Communication, Real Estate & Construction, Media & Entertainment and Education, Training and Consulting are the leading sectors to contribute to Mumbai’s employment base. Pune Jan - Dec 2011 68,134 The strong positive growth momentum in hiring activities continued in Pune during the fourth quarter of 2010. In the year 2011, Pune is 30,534 expected to continue the same growth trajectory it exhibited during 60,317 63,968 2010.. Though hiring took place across most of the sectors, IT&ITES, Media & Entertainment, Manufacturing of Machinery & Equipment and Education, Training & Consulting sectors have witnessed higher level of activitycompared to the other sectors. 37,600 July - December 2011 Jan - Dec 2011 January - June 2011 31,759 October - December 2010 16,368 Jan - Dec 2011 20,794 28,101 Jan - Dec 2011 25,251 24,897 15,391 9,535 14,720 Jan - Dec 2011 13,489 8,278 Jan - Dec 2011 5,777 11,259 7,527 25251 6,442 7,712 3,636 9,393 2,178 3,891 4,356 4,554 3,818 Mumbai Delhi & NCR Chennai Kolkata Bangalore Pune Hyderabad Ahmedabad

Summary and ConclusionThis Ma Foi Randstad Employment Trends Survey (MEtS) has covered employment generation and other employment relatedaspects during the 4th Quarter of 2010 and has alongside captured the expectations with regard to employmentopportunities for the first two Quarters as well as for the entire year 2011.Ma Foi Randstad Employment Trends Survey for the 1st Quarter 2010 had presented a growing sense of optimism spreadingacross sectors and cities. However, the optimism was shadowed with concerns regarding the sustainability of the growth. Thesubsequent reports for 2nd and 3rd Quarters showed that with the strengthening of the economy the optimism of the initialmonths of 2010 had grown further and was translated into higher level of hiring activities for most of the sectors andlocations. A stable upward growth coupled with several government stimuli to boost the economy created positivesentiments and the industry sectors were optimistic.The current survey report also asserts that industries are confident of a stable growth of the economy and expect the same tocontinue in 2011. The inter-industry movement of manpower will gain momentum along with new hiring activities at theentry level.The employment base of almost every sector has grown substantially during the fourth Quarter of 2010 and is showing signsof further stable growth in 2011. Healthcare, Hospitality, IT & ITES, Education, Training and Consulting, Manufacturingsectors are amongst the key sectors contributing to India’s employment base.The top sectors that are likely to generate more than 200,000 jobs in 2011 are Hospitality, Real Estate & Construction, IT &ITeS and Media & Entertainment. In terms of growth percentage, we find that Pharma, Real Estate & Construction, IT & ITeS,Media 7 Entertainment and BFSI sectors are likely to occupy the top slots. Energy is relatively a weak performer compared toother sectors.The employment has shown an increasing trend in most of the cities covered in the survey. Bangalore, Pune, Delhi & NCR andMumbai have shown substantial increase in their employment base. The current survey estimation suggests that a totalnumber of 1.6 million jobs are expected to be added to the employment base of the country during the year 2011.

Appendix Estimated Average Estimated Average Expected Average Expected Average A-1: Increase in Wage Bills across Sectors Increase during Increase during Increase during First Increase during 2011 3rd Quarter of 2010 4th Quarter of 2010 Two Quarters of 2011 Banking, Finance Services & Insurance 3.10 % 3.60 % 6.20 % 11.20 % Education, Training and Consultancy 2.90 % 3.23 % 7.56 % 10.76 % Energy 3.10 % 2.32 % 5.18 % 8.82 % Healthcare 2.90 % 3.84 % 6.52 % 10.39 % Hospitality 3.00 % 3.10 % 5.90 % 10.00 % Information Technology & Information Technology Enabled Services 3.20 % 2.47 % 6.50 % 12.40 % Manufacturing - Machinery and Equipment 3.10 % 3.12 % 5.72 % 10.16 % Manufacturing - Non- Machinery Products 2.30 % 2.40 % 5.64 % 10.48 % Media & Entertainment 2.80 % 2.80 % 6.45 % 11.19 % Pharma 3.80 % 2.50 % 6.60 % 11.20 % Real Estate and Construction 3.70 % 3.12 % 5.83 % 10.32 % Trade including Consumer, Retail and Services 3.00 % 3.80 % 7.60 % 12.81 % Transport, Storage and Communication 3.10 % 3.62 % 6.96 % 10.99 % Estimated Estimated Estimated Expected Expected A-2: City-wise Total Employment Employment Employment Employment Employment Employment December 2009 September 2010 December 2010 June 2011 December 2011 Ahmedabad 37,555 44,287 46,465 50,355 53,992 Bangalore 103,705 117,245 121,602 132,860 142,395 Chennai 308,329 347,417 372,314 409,914 440,448 Delhi & NCR 491,411 561,125 586,376 650,344 688,992 Hyderabad 71,267 85,516 89,334 97,045 102,823 Kolkata 140,807 161,354 170,747 186,137 202,505 Mumbai 558,464 627,210 655,311 715,627 758,195 Pune 50,752 62,051 66,605 73,048 81,325 Growth Rate Jan - Sep Oct - Dec Jan - Dec Jan - June Jan - Dec A-3: City-wise Increase in Employment Oct - Dec Dec 2010 - During 2010 2010 2010 2011 2011 2010 (%) June 2011 (%) 2011 (%) Ahmedabad 6,732 2,178 8,910 3,891 7,527 4.92 8.79 16.20 Bangalore 13,540 4,356 17,897 11,259 20,794 3.72 9.60 17.10 Chennai 39,088 24,897 63,985 37,600 68,134 7.17 10.82 18.30 Delhi & NCR 69,714 25,251 94,965 63,968 102,616 3.46 11.40 17.50 Hyderabad 14,249 3,818 18,067 7,712 13,489 4.46 9.02 15.10 Kolkata 20,517 9,393 29,910 15,391 31,759 5.82 9.54 18.60 Mumbai 68,746 28,101 96,847 60,317 102,884 4.48 9.62 15.70 Pune 11,299 4,554 15,853 6,442 14,720 7.34 10.38 22.10 Estimated Average Expected Average Expected Average A-4: Expected Increase in Wage Bills across Cities Increase in Increase in Increase in 2011 4th Quarter of 2010 First Two Quarters of 2011 Ahmedabad 3.1 % 5.7 % 10.6 % Bangalore 3.7 % 5.9 % 11.1 % Chennai 3.3 % 6.1 % 10.7 % Delhi & NCR 4.1 % 7.2 % 12.1 % Hyderabad 3.3 % 5.8 % 10.8 % Kolkata 3.7 % 6.5 % 10.6 % Mumbai 3.3 % 6.9 % 10.7 % Pune 3.7 % 6.8 % 12.4 % A-5: Estimated Proportion of Fresher/Experienced Proportion of Fresher (%) Proportion of Experienced (%) Manpower across Sectors, December 2010 Banking, Finance Services & Insurance 47.32 % 52.68 % Education, Training and Consultancy 62.54 % 37.46 % Energy 44.35 % 55.65 % Healthcare 56.70 % 43.30 % Hospitality 70.94 % 29.06 % Information Technology & Information Technology Enabled Services 48.07 % 51.93 % Manufacturing – Machinery and Equipment 57.72 % 42.28 % Manufacturing - Non- Machinery Products 55.53 % 44.47 % Media & Entertainment 63.35 % 36.65 % Pharma 47.72 % 52.28 % Real Estate and Construction 57.11 % 42.89 % Trade including Consumer, Retail and Services 65.70 % 34.30 % Transport, Storage and Communication 67.87 % 32.13 %Note: Fresher is considered as less than 3 years of experience

A-6: Estimated proportion of fresher and Proportion of Fresher (%) Proportion of Experienced (%) Experienced Employees across Cities Ahmedabad 55.64 % 44.36 % Bangalore 55.37 % 44.63 % Chennai 58.97 % 41.03 % Hyderabad 59.29 % 40.71 % Kolkata 57.29 % 42.71 % Mumbai 53.31 % 46.69 % Pune 64.75 % 35.25 % Delhi NCR 51.85 % 48.15 %Note: Fresher is considered as less than 3 years of experience Public Limited Private Limited A-7: Estimated Proportion of Fresher/Experienced across Cites and Ownership, December 2010 Proportion of Proportion of Proportion of Proportion of Fresher (%) Experienced (%) Fresher (%) Experienced (%) Ahmedabad 62.31 % 37.7 % 53.9 % 46.1 % Bangalore 54.31 % 45.7 % 55.5 % 44.5 % Chennai 62.77 % 37.2 % 57.9 % 42.1 % Hyderabad 59.74 % 40.3 % 59.1 % 40.9 % Kolkata 72.50 % 27.5 % 54.1 % 45.9 % Mumbai 40.93 % 59.1 % 64.4 % 35.6 % Pune 73.96 % 26.0 % 63.3 % 36.7 % Delhi NCR 40.02 % 60.0 % 54.6 % 45.4 %Note: Fresher is considered as less than 3 years of experience A-8: Estimated Percentage of Work Outsourced Across Sectors, December 2010 Percentage of work outsourced Banking, Finance Services & Insurance 11.2 % Education, Training and Consultancy 17.2 % Energy 7.0 % Healthcare 5.9 % Hospitality 13.0 % Information Technology & Information Technology Enabled Services 16.7 % Manufacturing -Machinery and Equipment 16.1 % Manufacturing - Non- Machinery Products 15.3 % Media & Entertainment 10.1 % Pharma 6.2 % Real Estate and Construction 17.6 % Trade including Consumer, Retail and Services 15.0 % Transport, Storage and Communication 17.8 %

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