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Inbound Call Center- Vcare Call Center
 

Inbound Call Center- Vcare Call Center

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Vcare is a CISCO powered fastest growing company and business process outsourcing services provider in India. Vcare Call Center India is a US based world class inbound call center to serve offshore ...

Vcare is a CISCO powered fastest growing company and business process outsourcing services provider in India. Vcare Call Center India is a US based world class inbound call center to serve offshore call centers service.

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    Inbound Call Center- Vcare Call Center Inbound Call Center- Vcare Call Center Presentation Transcript

    • Vcare Call Center India Contact Center Services by Call Centers India
    • Outline
      • About CCI
        • Company Overview
        • Key personal
      • Services and capabilities
        • Voice services
        • Non voice services
        • Programming services
      • Facility
        • Photographs of facility
      • Technology
        • Call flow
      • Reporting
      • Implementations
      • Differentiators
      • Case Studies
      • Contact information
    • About Call Centers India
      • Call centers India is a Washington based corporation.
      • Headquarters are in Seattle, WA
      • Operations are in Noida India, a suburb of New Delhi India.
      • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.
      • Call centers India is a CISCO funded company.
    • About Call Centers India cont ..
      • The center is housed in a modern 11,000 sq. ft. facility.
      • 3 levels of redundancy for its technological infrastructure.
      • 100% IP based network and uses CISCO technology platform.
      • Electrical power and Internet connectivity are redundant.
    • Key Personnel
      • Eric Anderson
      • Sandip Mehra
      • Geetika Mehra
      • Its management team has over 20 years of combined call center experience.
      • Capacity of 1,000 stations.
      • Growing more than 15% quarter per quarter.
    • Services - Voice
      • Inbound
        • Order hotlines
        • Customer service
        • Support lines
        • Handling call overflow
      • Outbound
        • Verification calls
        • Collections
        • Lead generation and sales support
        • Assessment of demand
        • Collection of useful information and arranging appointments for the sales force
        • Market research
        • Customer satisfaction surveys
    • Non Voice services
      • Web services
        • Chat
        • Email
        • SMS chat support
      • Programming services
        • Web based programming
        • PHP programming
        • Custom applications
    • Web Based Solution..
      • Data entry
      • Mystery shopping
      • Web chat & Email response
      • Qualitative analysis
      • Research services
    • India Facility
      • Located in suburb of New Delhi, India
      • Managed by experienced professionals
      • Current capacity expandable to 1,000 seats
      • Access to world’s largest pool of college educated workers
    • India Facility
    • Technology
        • End-to-end CISCO based IP network
        • Cisco Platform:
        • Cisco call Manager as PBX
        • Cisco Unity Voice Mail
        • Cisco IVR
        • Cisco Predictive, Preview , Outbound ,24/7 Dialer
        • Ability to call and receive calls from over 30 Countries
        • PCs: Compaq
        • Phones: CISCO IP 7940 series
        • Headsets: Plantronics
    • Call Flow Link
    • Reporting
      • Complete CISCO reporting
        • Talk time
        • Average time to answer
        • Hold times
        • Wait time
        • Answer times
        • Wrap times
      • Meeting all set standards / SLA’s
    • Implement
      • Project specs passed on to VCare Client Manager
      • Train the Trainer
      • VCare-Client conference call with Team Leader/Supervisor and Agents
      • Call calibration with Quality and Operations Department
      • Production
      • Periodic reviews
    • Quality-Differentiators
      • Quality evaluation of agents
        • One call per agent per day
        • Live monitoring
        • 100% call recording
      • Team leader to agent ratio 1:9
      • Daily agent feedback.
      • Process transition manager.
      • Specified account manager
      • Defined escalation procedures
    • Offices
      • USA
      • 701 Fifth Avenue
      • Suite 4200
      • Seattle, WA 98104
      • 206.441.7760
      INDIA Vcare Call Centers India (P) Ltd E-25, Sector-63 NOIDA 201301 India +91(0)120 -4036501 Email: [email_address] Website: www.vcarecallcenter.com