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The Frontline call center presents effective strategies for hiring, managing and retaining work-at-home agents.
This fascination presentation details how a single mother started a call center in a small region popular for summer holidays. With a local year round population in need of work she decided a call center would be an ideal opportunity.
Learn how she overcame an array of challenges relating to hiring, managing and maintaining a call center in a lightly populated area. By improving hiring practices, training and community involvement you can transform your employees and call center into profit creating assets.