Who's afraid of the Big Bad Wall

現地現物
目で見る管理
Who’s afraid of the big bad wall
Visual management and gemba walks
Inbar Oren

About Me
Work at AgileSparks
Over 15 years experience in R&D organizations ranging from product development and project management to product management.
Married with twins
MA in Buddhism and East Asian Cultures
Second degree black belt in Iaido and Jodo
Find me on:
inbar@agilesparks.com
http://www.leansamurai.com
@inbaro

The story of a manager
3
How’s my Scrum Team Doing?

What’s going on with My Scrum Team?
4
US
To Do
WIP
Done
?

Let’s look at the burn down
5
I’ll wait for the daily

the daily
6
Yesterday I worked on Task 1, I will finish it today no impediments
Since last time I worked on the production issues. I’m still on them and have no problems.
?
I’m just updating for Phil, he is at home with his child and hopes to come back tomorrow.

the daily
7
I’m sorry but we have a joke on Chickens and Pigs in Scrum so we don’t answer questions
How is Phil doing on testing the subsystem?

Joke pomodoro
8
Never mind I’ll go see the Kanabn team

What’s going on with my Kanban Team?
9
Backlog
(3)
Dev
(5)
Test
(5)
Done
I’ll wait for the daily

the daily
10
When’s the daily?
?
Dude, didn’t you see the board? We’re, Like, totally at flow. We only meet when there are bottlenecks.

How is my project doing?
???
11

The invisibility in the visibility
12

Team Boards
13
US
To Do
WIP
Done

Project Boards
14

A good visual board…
Tells a story
Always visible
Living
Keeps it simple
Self explanatory
15

Gemba
“the place –
any place in any organization –
where humans create value” Jim Womack
16
現場

Gemba Walks
17
Go See
Ask Why
Show Respect

Gemba walk in Software development
18
Where to Go?
What to See?
With Whom to Talk?
What to Ask?
How to Show Respect?

Where to go?
19
The Real Gemba
Developers
Code
Testers
Test
Business Analysts
Analyze
Gemba Walk

Physical and Electronic walls
“"Take information out of the box known as the computer and make it visible and understandable to users" Pascal Dennis – The Remedy
20

What to See?
21
Potential Problems
Immediate Problems
Kaizen Opportunities

With whom to talk?
22
The Actual Team

What to Ask?
23
Stop and Fix
How are you effected
by upstream?
What are the
current problems?
What could come up
in the next few days?
Are youworking at
a sustainable pace?
How are you
Improving?

How to show respect?
24
Ask Questions
Letting Go

A sample tour
25
Team 1
Product Owner
Project Manager
Team 2

Team 1
26
How is the sprint going?
Just fine
Will you meet your goals?
Yes we will!
Why is the burndown flat?
We haven’t finished tasks, but we just moved to the next item

Team 1
27
Why so many items in progress?
We have some impediments
Why?
We’re waiting on Team 2
Why?
They’re just slow
Now wait a minute!
Let’s visit your board team 2

Team 2
28
Are you behind?
Not at all!
So why does team 1, feel stuck?
Their tasks hasn’t started yet
Why not?
We’re just working by priority!

Project Board
29
We’re behind on discovery?
I was abroad for two weeks
And we have misaligned expectations between Team 1 and Team 2. Our board doesn’t look good. Let’s discuss what we can do.

Project board
30
GA
Kickoff
1/2/11
31/7/11
17/3/11
Discovery
Development
Y
R
G
Ready Stories
Stories
Epics
R
Readiness
Quality
Budget
Y
Y
R

Project board
31
Impediment Board
Done
New
Done
Kaizen board
New
New
New
New

Program board
32
Impediment Board

VP R&D board
33
Technical Debt Level
Y
Y
Y
G
R
R
Y
G
R
G
G
G
R
Y
Y
R
G
G
Y
G
G
Y
R
G
R
R
R
R
G
Y
Y
Impediment Board
Kaizen board

QA Leader Board
34

Who else should have a board?
35
Everybody
CEO
Account Managers
Support
Individuals

What to do when you leave this room?
36
Visualize
Get out of your seat
Ask Questions

Questions?
37
Feedback
inbar@agilesparks.com
http://www.leansamurai.com
http://www.linkedin.com/in/inbaroren

38
Thank
You

Images
Front Page- http://www.flickr.com/photos/83331954@N00/2742235520
Joke pomodoro - http://www.flickr.com/photos/xverges/
Where to go - http://www.flickr.com/photos/zoovroo/3379891088/
What to see - http://www.flickr.com/photos/zigazou76/3702501888/
http://www.flickr.com/photos/andyarthur/5615755093/
http://www.flickr.com/photos/zivkovic/5281176320/
With whom to talk - http://www.flickr.com/photos/usfsregion5/4582146723/
How to show respect - http://www.flickr.com/photos/jurvetson/1571925233/
http://www.flickr.com/photos/asktheclimatequestion/4535664653
A sample tour - http://www.flickr.com/photos/wolfsavard/3149182570/
What to do when you leave - http://www.flickr.com/photos/helloturkeytoe/2706162709
39

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Who's afraid of the Big Bad Wall

by inbaroren on May 05, 2011

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Who’s afraid of the Big Bad Wall — Presentation Transcript