• Share
  • Email
  • Embed
  • Like
  • Private Content
Avaya - Interoperability, A Vendor View
 

Avaya - Interoperability, A Vendor View

on

  • 847 views

 

Statistics

Views

Total Views
847
Views on SlideShare
775
Embed Views
72

Actions

Likes
0
Downloads
10
Comments
0

1 Embed 72

http://blog.imtc.org 72

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Avaya - Interoperability, A Vendor View Avaya - Interoperability, A Vendor View Presentation Transcript

    • IMTC CTO Meeting
      A Vendor View
      Phil Edholm
      VP, Technology Strategy and Innovation, GCS
      March, 2011
    • Interoperability – A Vendor ViewWhat our customers want!
      Wireline
      Carriers
      Non Facility Trunking
      Wireless Carriers
      Consumer Communications
      Communities
      Social Communities
      Other Enterprise
      Comm/Coll Vendors
      Avaya Devices
      Devices, Devices, Devices
      Room Video
    • Avaya Flare User Experience Extending in the New World
      Device experience versus user experience
      Users do not want different experiences as they move
      Some requirements
      Open media streams on all devices
      Separate control and media realization
      Enable open video
      Immersive Multi-Session
      Multi-Modal
      SIP-BasedInfrastructure
      SMS
      People-First Collaboration
      SMS
    • SVC is Critical to Deliver Comprehensive Video
      Image
      Quality
      TELE-
      PRESENCE
      ROOM
      SYSTEM
      DESKTOP
      PC
      MOBILE
      Dramatically lowers cost to implement, upgrade, and operate video solutions
      Dramatically lowers cost to implement, upgrade, and operate video solutions
      SOFTWARE-BASED
      SOFTWARE-BASED
      STANDARDS-BASED
      Can support the wide range of devices required
      Scalable video CODEC the right bandwidth to the right endpoint in a mixed environment
      CAPABILITY BASED
    • 60
      40
      33
      27
      27
      Executive
      PC-based
      Room-based
      TelePresence
      Video Handset
      20% of customers say video is key UC decision driver
      Video is becoming a Significant Driver
      Not interested in new and/or additionalvideo in next 5 years
      14
      Rapidly growing video segment is increasingly a UC control point despite concerns about ease of use, bandwidth, and interoperability
      Planning on deployingnew and/or additional video in next 5 years
      86
    • Value of Collaboration Tools in Task Activities
      TIME TO TASK COMPLETION
      Sender
      Seeker
      Typing
      Handwriting
      Voice
      Voice and T/C
      Video and voice
      FtF
      • Typing
      • Handwriting (electromechanical)
      • Handwriting and Typing
      • Handwriting and Image
      • Typing and Image
      • Voice
      • Voice and Typing
      • Voice and Handwriting
      • Video and voice
      • Communications Rich (FtF)
      Ochsman, Robert B. and Chapanis, A. (1974). “The effects of 10 communication modes on the behavior of teams during co-operative problem-solving.” International Journal of Man-Machine Studies 6: pgs. 579-619.
    • Different Media Deliver Different Values
      Relation of Media to Role Interplay
      Relative Communications Value
      Euclidean Distance Model
      Chair
      1.0
      email
      phone
      Evaluator
      post
      fax
      0.5
      Organizer
      ftf
      tc
      cc
      Shaper
      -0.0
      Finisher
      Mode Expressiveness
      Innovator
      -0.5
      Res. Invent
      -1.0
      wb
      Team Worker
      pp
      -1.5
      Chair
      Shaper
      Finisher
      Evaluator
      Innovator
      Organizer
      Res. Invent
      Team Worker
      -2.0
      -2
      -1
      0
      1
      2
      3
      Degree of Interactivity
      • Email
      • Phone
      • Pencil and Paper (pp)
      • Computer Conferencing (cc)
      • Teleconferencing (tc)
      • Face to Face (ftf)
      • Fax
      • Letter (post)
      • Whiteboard (wb)
      Michailidis, A. and Rada, R. (1991). “Organizational Roles and Communications Modes in Team Work.” Proceedings of the 34th Hawaii International Conference on Systems Sciences - 2001.
    • Grandma
      Relation of Media To Interactivity for Collaboration
      Video Line
      Real Time Line
      Task Based Collaboration
      Selling
      Collaboration
      Face to Face
      Videoconference with tools
      Videoconference
      Telephony with tools
      Telephony
      Instant Messaging
      Computer WB
      Email
      Voice Mail
      Acceptable Range
      Unacceptable
      None
      Familial
      Relationship
    • Grandma
      Video Line
      Real Time Line
      Executive Video
      Task Based Collaboration
      Selling
      Collaboration
      Telepresence
      Room Systems
      Face to Face
      Videoconference with tools
      Videoconference
      Telephony with tools
      Telephony
      Instant Messaging
      Computer WB
      Email
      Voice Mail
      Acceptable Range
      Unacceptable
      None
      Familial
      Relationship
      Current Video Solutions
    • Grandma
      Video Line
      Real Time Line
      Filling the Occasional Selling Collaborator Gap
      The Occasional Selling Collaborator
      Executive Video
      Task Based Collaboration
      Selling
      Collaboration
      Telepresence
      Room Systems
      Face to Face
      Videoconference with tools
      Videoconference
      Telephony with tools
      Telephony
      Instant Messaging
      Computer WB
      Email
      Voice Mail
      Acceptable Range
      Unacceptable
      None
      Familial
      Relationship
    • What is the “Occasional Selling Collaborator”?
      11
      Selling
      Based
      Interaction
      Senior Executives and Board Members are always in Selling I Collaborations
      Executives are predominately in Selling Collaborations
      Occasional Selling Collaborator
      • Mid-managers
      • Task collaboration 80-90% of the time
      • Selling based collaboration 10-20% of the time
      Task
      Based
      Interaction
      Organizational Pyramid
      Percentage of Employee/Role time spent in Selling versus task Collaboration
    • Conferencing as a Paradigm
      12
      • Basic Communications is point to point
      • Conference is added only when required
      • Conference is obtrusive
      Conferencing As An Exception
      • All Sessions start as a conference
      • Natural addition of users and resources
      • Personal Agent/Services tied to context of communications
      • Easy to manage devices
      • Low cost/net impact
      Conferencing As a Paradigm
    • A Personal Future
      • A Personal Agent is a set of algorithms and data that manages inputs and outputs on your behalf or at your behest
      • Translates presence into availability with preferences
      • It can talk on your behalf, but is much more……
      Types of Personal Agents
      • Interactive
      • Rule Based
      • Adaptive Intelligence
      Human
      Intervention
      Contextual
      Topical
      13
    • Enterprise Federation
      14
      • Capability to enable communications/collaboration
      • Enable context based presence/availability
      XYZ Enterprise
      ABC Enterprise
    • Enterprise and Beyond Federation
      15
      • Capability to enable communications/collaboration
      • Enable context based presence/availability
      XYZ Enterprise
      Other Vendors
    • Dual Agents
      16
      Personal
      Identity
      Personal Time
      • Business Connection
      • Business Context
      • Personal Control
      Business
      Identity
    • A Personal FutureDual Agents
      17
      Personal
      Identity
      Business Time
      • Personal Connection
      • Personal Context
      • Business Control
      Business
      Identity
    • Layered Interoperability
      Media
      Basic – text, audio, video
      Extended – sharing, whiteboards, etc.
      Session Control
      Session establishment
      Resource utilization – Media Servers
      Before (and after) Session
      Presence
      Availability
      Preference Exchange
    • Interoperability – A Vendor ViewWhat our customers want!
      Wireline
      Carriers
      Non Facility Trunking
      Wireless Carriers
      Consumer Communications
      Communities
      Social Communities
      Other Enterprise
      Comm/Coll Vendors
      Avaya Devices
      Devices, Devices, Devices
      Room Video