Global UC Experiencesat SAS<br />Russ Cary, Senior IT Manager<br />
Outline<br />About SAS<br />About Communication Services at SAS<br />About Unified Communications at SAS<br />About Challe...
About SASOur Company<br />
About SASInformation Systems Division <br />ISD – Information Systems Division<br />Global organization<br />~ 500 employe...
About SASIT Systems Department<br />ITS – IT Systems<br />Global organization<br />~ 200 employees<br />Core team at HQ<br...
About SASGlobal Communications Services Department<br />Russ Cary<br /> 32 years in IT  <br />  27 years with SAS IT<br />...
About Communication ServicesProduct Implementation Timeline<br />
About Communication ServicesGlobalization of IT Services<br />
About Communication ServicesCurrent Integrated Business Processes<br />
About Unified CommunicationsCurrent Decision Criteria<br />
About Unified CommunicationsUC Vision for SAS<br />
About Unified CommunicationsSAS Direction<br />INTEROPERABLE<br />SINGLE<br />VENDOR<br />
About Unified CommunicationsSAS Decision<br />WINNER<br />INTEROPERABLE<br />SAS<br />WebEx for web conferencing<br />Avay...
Challenges<br />
About ChallengesFinger Pointing<br />Vendor A<br />Vendor B <br />CUSTOMER<br />?<br />
About ChallengesB2B and B2C<br />
About ChallengesOn Premise versus Off Premise<br />
About ChallengesScheduling and Joining <br />
About ChallengesVoice<br />
About ChallengesClient Experience<br />
About ChallengesMicrosoft OCS & LYNC<br />
About DirectionCurrent Projects<br />Global communications plan<br />Bridging solution<br />FWA SIP phone deployment<br />...
Conclusions<br />
Questions<br />
SAS - Global UC experinces
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SAS - Global UC experinces

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  • Simplify User InterfaceSingle PC client interfaceSingle communications identifyEasy to schedule and useCost EffectiveLeverage existing technologyReduce cost across all communications methodsIP based communications on-netSmart routingGlobal SolutionGlobal voice communication planConsistent operation globallyCommon interface for all employeesFind me Follow meIncrease ProductivityEnhance toolsIntegrate with business processesMaintain EffectivenessQuality of communicationsAbility to change communications modelAbility to have adhoc meetingsAbility to include other attendees
  • SAS - Global UC experinces

    1. 1. Global UC Experiencesat SAS<br />Russ Cary, Senior IT Manager<br />
    2. 2. Outline<br />About SAS<br />About Communication Services at SAS<br />About Unified Communications at SAS<br />About Challenges<br />About Direction<br />Conclusions<br />Questions<br />
    3. 3. About SASOur Company<br />
    4. 4. About SASInformation Systems Division <br />ISD – Information Systems Division<br />Global organization<br />~ 500 employees<br />Core team at HQ<br />Groups Included:<br /> MIS<br /> ITS<br /> Web<br /> Help Desk<br /> Data Center Operations<br />
    5. 5. About SASIT Systems Department<br />ITS – IT Systems<br />Global organization<br />~ 200 employees<br />Core team at HQ<br />Groups Included:<br /> LAN<br /> Global Communications<br /> PC Client/Hardware<br /> Servers/Storage<br />
    6. 6. About SASGlobal Communications Services Department<br />Russ Cary<br /> 32 years in IT <br /> 27 years with SAS IT<br />GCS – Global Communications Services<br />Global organization<br /> 35 employees<br /> 25 are located outside Cary<br />Core team at HQ<br />Group structure below.<br />
    7. 7. About Communication ServicesProduct Implementation Timeline<br />
    8. 8. About Communication ServicesGlobalization of IT Services<br />
    9. 9. About Communication ServicesCurrent Integrated Business Processes<br />
    10. 10. About Unified CommunicationsCurrent Decision Criteria<br />
    11. 11. About Unified CommunicationsUC Vision for SAS<br />
    12. 12. About Unified CommunicationsSAS Direction<br />INTEROPERABLE<br />SINGLE<br />VENDOR<br />
    13. 13. About Unified CommunicationsSAS Decision<br />WINNER<br />INTEROPERABLE<br />SAS<br />WebEx for web conferencing<br />Avaya for voice<br />AT&T for WAN<br />Microsoft for client<br />Intercall for audio conferencing<br />LifeSize for group video<br />Cisco for network<br />
    14. 14. Challenges<br />
    15. 15. About ChallengesFinger Pointing<br />Vendor A<br />Vendor B <br />CUSTOMER<br />?<br />
    16. 16. About ChallengesB2B and B2C<br />
    17. 17. About ChallengesOn Premise versus Off Premise<br />
    18. 18. About ChallengesScheduling and Joining <br />
    19. 19. About ChallengesVoice<br />
    20. 20. About ChallengesClient Experience<br />
    21. 21. About ChallengesMicrosoft OCS & LYNC<br />
    22. 22. About DirectionCurrent Projects<br />Global communications plan<br />Bridging solution<br />FWA SIP phone deployment<br />B2B with Intercall<br />Lync upgrade<br />Avaya PBX deployments<br />Shoretel Mobile application<br />Global Microsoft UM<br />LifeSize/OCS endpoint code<br />Acme Packet SBC<br />Review Enterprise Voice<br />SIP phones<br />Global AT&T MPLS<br />Avaya CM6 upgrade<br />Global Avaya AURA implementation<br />
    23. 23. Conclusions<br />
    24. 24. Questions<br />

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