Qudini  - Virtual waitlist app for restaurants
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Qudini - Virtual waitlist app for restaurants

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Use Qudini's waitlist and reservation management app to improve your restaurant operations, efficiency and to speed table turnover. ...

Use Qudini's waitlist and reservation management app to improve your restaurant operations, efficiency and to speed table turnover.

Whilst also providing customers with a more personalised and engaging experience as they wait for a table.

Qudini is a London based technology company offering virtual queue and appointment management technology to clients in the restaurant, retail, health and public sector.

This particular technology is used in Honest Burgers, Bodeans, Princi Soho and the Diner restaurants.

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Qudini  - Virtual waitlist app for restaurants Qudini - Virtual waitlist app for restaurants Presentation Transcript

  • Waitlist and Reservation Management App
  • PROVEN RESULTS OF QUDINI: • Honest Burgers serves 12 extra covers a night thanks to Qudini. That’s 360 extra covers a month. • 70% of customers who no longer want their table will text to let our clients know, so tables are held open less time. • 52% of customers say that the Qudini experience will drive them to choose our clients’ restaurant over others. • 60% click the weblink to view their waitlist position, many return over 40 times each. • Qudini saves hosts an average of 4 minutes per guest compared to their previous clipboard waitlist. An average of 2 hours a night.
  • With so many different restaurants and meals to choose from, customers place more and more importance on customer service, brand relationships and great experiences when choosing a place to eat.
  • Qudini is a virtual waitlist and reservation management app…
  • QUDINI IS ABOUT: • Creating a seamless and engaging customer experience • Allowing you to get to know your customers to offer a more personalised experience. • Creating a more efficient workforce, with a more professional environment • Providing key insight and business intelligence into your operations
  • USE QUDINI TO: Reduce walkouts Improve guest experience Increase staff efficiency Increase loyalty Maintain customer engagement
  • How it works…..
  • ADD CUSTOMERS TO THE TABLET:
  • CONFIRMATION AND BRAND ENGAGEMENT:
  • STAFF MANAGE AND INTUITIVE INTERFACE:
  • STAFF MANAGE AND INTUITIVE INTERFACE:
  • CLICK BUTTON TO ASK CUSTOMERS TO RETURN:
  • ADDITIONAL FEATURES…..
  • MANAGE AN iPAD RESERVATION DIARY:
  • SEND SMS CONFIRMATION AND REMINDERS
  • VIEW USEFUL OPERATIONAL ANALYTICS Party size breakdowns Party sizes of Cancellations + walkouts Waitlist wait times Engagement with your brand
  • LOYALTY AND SURVEYS: The app will recognise returning customers so you may offer rewards Send surveys to capture customer feedback post visit
  • “Qudini has proved to be a wonderful tool in streamlining our waitlist and keeping our guests happy. The SMS system has been more efficient and time saving. We recommend Qudini to any busy restaurant.” - Operations Manager, Bodeans BBQ
  • "Our customers love Qudini's system! Logging in from the pub and seeing your place in the queue update live seems to be very addictive. They've made queuing easy, pain free and charming!” - Philip Eeles, Founder, Honest Burgers
  • CUSTOMER TWEETS:
  • THANK YOU Imogen Wethered CEO – Qudini imogen@qudini.com 07766113002