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Project quality management - PMI PMBOK Knowledge Area

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The presentation discuss in detail the Project Quality Management in light of PMI PMBOK prospective. After highlighting the basic concepts from PMBOK initial chapter, it captures the details from all …

The presentation discuss in detail the Project Quality Management in light of PMI PMBOK prospective. After highlighting the basic concepts from PMBOK initial chapter, it captures the details from all the processes of PQM, mainly Plan Quality Management, Perform Quality Assurance and Control Quality. The presentation also includes some of the sample questions related to Project Quality Management.

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  • 1. Project Quality Management (PMI PMBOK® Knowledge Area)
  • 2. Contents Few Concepts from PMI PMBOK®, 5th Edition Project Quality Management overview Plan Quality Management Perform Quality Assurance Control Quality Sample Questions
  • 3. Learning Objectives  Concepts from PMI PMBOK®, 5th Edition  What is the Project Management?  Project Quality Management   Perform Quality Assurance   Plan Quality Mgmt   PMBOK Knowledge Area Control Quality PQM Processes PMP Sample Questions
  • 4. Concepts from PMI PMBOK® What is PMI®?  Project Management Institute (PMI ) is the world’s largest not-forprofit membership association for the project management profession.  PMI professional resources and research empower more than 700,000 members, credential holders and volunteers in nearly every country in the world . http://www.pmi.org/About-Us/About-Us-What-is-PMI.aspx
  • 5. Concepts from PMI PMBOK® What is PMBOK® Guide?  Project Management Body of Knowledge (PMBOK®)  This standard provide a foundation for project management knowledge and represent the four areas of the profession: project, program, portfolio and the organizational approach to project management.
  • 6. Concepts from PMI PMBOK® What is a Project?  A project is a temporary endeavor undertaken to create unique product, service or result.  Temporary: a definite beginning and end  Project end is reached when;   When it is clear that objectives can not be met   Project objectives are achieved Need of the project does not exist Temporary – applicable to project, not to product or result produced by project  Unique: each project has distinguishing characteristics from other All definitions are taken from PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition
  • 7. Concepts from PMI PMBOK® Project vs Operation VS
  • 8. Concepts from PMI PMBOK® Sample Question? Question 01: All of the following are characteristics of a project EXCEPT: A. Temporary B. Definite beginning and end C. Interrelated activities D. Repeats itself every month Answer: D
  • 9. Concepts from PMI PMBOK® Portfolio, Program and Project?  A portfolio refers to a collection of projects, programs, subportfolios, and operations managed as a group to achieve strategic objectives.  Programs are grouped within a portfolio and are comprised of subprograms, projects or other works that are managed in a coordinated fashion in support of the portfolio. All definitions are taken from PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition
  • 10. Concepts from PMI PMBOK® What is Project Management?  Project management is the application of knowledge, skills, tools and techniques to project activities to meet the project requirements.  Appropriate application and integration of project management processes  Five Process Groups PMBOK®, 5th Edition, Page 50 All definitions are taken from PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition
  • 11. Concepts from PMI PMBOK® Five Process Groups? PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition
  • 12. Concepts from PMI PMBOK® What is Project Management?  Balancing the project competing constraints; Scope Quality Cost Schedule Resources Risk
  • 13. Concepts from PMI PMBOK® Project Management Process Group Mapping Reproduced in reference to Table 3.1, PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition , page 61
  • 14. Concepts from PMI PMBOK®
  • 15. Project Quality Management What is Quality Management?  Coordinated activities to direct and control an organization with regard to Quality (ISO 9000:2005 – Clause 3.2.8)  Direction & Control with regard to quality includes establishment of;  Quality policy  Quality objectives  Quality planning  Quality assurance  Quality control ISO 9001:2008 is the applicable standard for Quality Management System
  • 16. Project Quality Management The Handy Guide to Quality
  • 17. Project Quality Management What is Project Quality Management?  It includes the processes and activities that determine quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken.  Project quality management works to ensure that the project requirements, including product requirements, are met and validated. (Project Quality Management, Chapter 8, page 227, PMI PMBOK ®, 5th Edition)
  • 18. Project Quality Management  Project quality management uses policies and procedures, to implement, within the project’s context, the organization’s QMS.  The basic approach to project quality management as described in PMI PMBOK®, is intended to be compatible with International Organization of Standardization (ISO). (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 19. PQM – Few concepts Quality vs Grade? LCD TV or Good old CRT TV
  • 20. PQM – Few concepts Quality vs Grade? LCD TV or Smart 3D LED TV
  • 21. PQM – Few concepts Quality vs Grade?  Quality and grade are not the same concept.  Quality: The degree to which a set of inherent characteristics fulfill requirements (ISO 9000:2005)  Grade: A category assigned to deliverables having the same functional use but different technical characteristics (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 22. PQM – Few concepts Accuracy vs Precision? Assume you are firing “05” shots
  • 23. PQM – Few concepts Accuracy vs Precision? Precise but not Accurate
  • 24. PQM – Few concepts Accuracy vs Precision? Accurate but not Precise
  • 25. PQM – Few concepts Accuracy vs Precision?  Precision: is the measure of exactness  Accuracy: is an assessment of correctness Project management team should determine the appropriate levels of accuracy and precision. (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 26. Project Quality Management Project Management Process Group Mapping Reproduced in reference to Table 3.1, PMI, A guide to Project Management Body of Knowledge (PMBOK®), 5th Edition , page 61
  • 27. Project Quality Management PQM Overview Initiating Project Quality Mgmt Planning Executing Monitoring & Controlling Plan Quality Mgmt Perform Quality Assurance Control Quality Closing
  • 28. Project Quality Management PQM Overview
  • 29. Project Quality Management PQM Overview (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 30. Project Quality Management PQM Overview Plan Quality Management Perform Quality Assurance Control Quality Process Group Planning Executing Monitoring and controlling High level description of what each process focus on • What is quality? • How will we ensure it? • Are we following the procedures and processes as planned? • Are the procedures and processes giving the intended results? • Are the results of our work meeting the standards?
  • 31. Project Quality Management Question: Quality audits are an important part of quality management because? A. They allow for quantification of the risk B. They randomly audit product results to see if they are meeting quality standards C. They check to see if the quality process is being followed D. They are conducted without prior notice and do not allow team members time to cover up defects Answer: C
  • 32. PQM - Plan Quality Mgmt Plan Quality Management
  • 33. PQM - Plan Quality Mgmt Plan Quality Management  Plan quality management is the process of identifying quality requirements and/or standards for the project and the deliverables and documenting how the project will demonstrate compliance with relevant quality requirements.  Key benefit: it provides guidance and direction on how quality will be managed and validated throughout the project. Quality planning should be done in parallel with the other planning processes (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 34. PQM - Plan Quality Mgmt Plan Quality Management - ITTOs
  • 35. PQM - Plan Quality Mgmt Plan Quality Management - ITTOs (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 36. PQM - Plan Quality Mgmt Plan Quality Management – Data flow Diagram 4.2 Develop Project Mgmt Plan Project Quality Management 13.1 Identify Stakeholders • Stakeholder Register 5.2 Collect requirements • Requirements documentation 11.2 Identify risks • Risk Register • Project documents update • Project Mgmt Plan 8.1 Plan Quality Management • Enterprise Environmental factors • Organizational Process Assets • Process Improvement Plan 8.2 Perform Quality assurance • Quality Mgmt Plan • Quality checklists • Quality Mgmt Plan • Quality metrics 8.3 Control Quality Enterprise /Organization (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition) Project documents 11.2 Identify risks
  • 37. PQM - Plan Quality Mgmt Question: Plan Quality includes all of the following outputs EXCEPT: A. Quality Management Plan B. Accepted deliverables C. Operational definitions D. Checklists Answer: B
  • 38. PQM - Plan Quality Mgmt Plan Quality Management - Inputs  Project Management Plan  Stakeholder register  Risk register  Requirements documentation  Enterprise environmental factors  Organizational process assets (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 39. PQM - Plan Quality Mgmt 1 Project Management Plan Important Plans  Scope baseline  Schedule baseline  Cost baseline Figure 4-5: Develop Project Management Plan Data Flow Diagram (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 40. PQM - Plan Quality Mgmt Stakeholder Register 2  Identify stakeholders possessing a particular interest in, or having an impact on, quality (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 41. PQM - Plan Quality Mgmt Risk Register 3  Risk register contains information on threats and opportunities that may impact quality requirements (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 42. PQM - Plan Quality Mgmt Requirements documentation 4  Captures the requirements that the project shall meet  The components of the requirements documentation include project (and product) quality requirement as well. (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 43. PQM - Plan Quality Mgmt Enterprise Environmental Factors 5  Government agency regulations  Rules, Standards and guidelines  Working or operating conditions Organizational Process Assets 6  Organizational quality policy, procedures, guidelines  Historical database  Lesson learned from previous projects (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 44. PQM - Plan Quality Mgmt Plan Quality Management – Tools & Techniques  Cost benefit analysis  Cost of quality  Seven basic quality tools  Benchmarking  Design of experiments  Statistical sampling  Additional quality planning tools  Meetings (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 45. PQM - Plan Quality Mgmt Plan Quality Management – Tools & Techniques Cost of quality:  Cost of Conformance  Cost of Nonconformance Seven basic quality tools Cause and effect diagram Checksheet Pareto diagram Control Chart Scatter diagram Histogram Flowchart (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 46. PQM - Plan Quality Mgmt Plan Quality Management – Tools & Techniques Seven basic quality tools
  • 47. PQM - Plan Quality Mgmt Plan Quality Management – Tools & Techniques Seven basic quality tools
  • 48. PQM - Plan Quality Mgmt Plan Quality Management - Outputs 1. Quality Management Plan 2. Process Improvement Plan 3. Quality Metrics 4. Quality Checklists 5. Project Documents Updates (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 49. PQM - Plan Quality Mgmt Plan Quality Mgmt Output – Quality Management Plan 1  How the organization’s quality policies will be implemented?  How the project management team plans to meet the quality requirements  Quality management plan – Formal or Informal, Detailed or broadly framed  Component of the Project Management Plan For Sample PQP (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 50. PQM - Plan Quality Mgmt Plan Quality Mgmt Output – Process Improvement Plan 2  Analysis & improvement of project processes  How quality activities will be streamlined and improved Plan Quality Mgmt Output – Quality Metrics 3  Specifically describe a project or product attribute and how the control quality process will measure it.  These are used in “perform quality assurance” and “control quality” processes. Quality Metrics (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 51. PQM - Plan Quality Mgmt Plan Quality Mgmt Output – Quality Checklists 4  A structured tool, usually component specific, used to verify that a set of required steps has been performed.  Checklists may be simple or complex Quality Checklists Plan Quality Mgmt Output – Project Documents Updates 5  Stakeholder register  Responsibility assignment matrix (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 52. Project Quality Management Question: All of the following are true quality statements EXCEPT: A. Quality improvement depends upon better definition and increased awareness of the requirements/specifications B. Project quality management must address both management of the project and the product of the project C. Recognition of key actions required of each team member is necessary to meet quality objectives D. Computer-aided design systems can improve quality but only at the expense of an increase in the cost of design Answer: D
  • 53. Project Quality Management Question: Which of the following is NOT a part of the Plan Quality process? A. Benchmarking B. Audits C. Cost benefit analysis D. Design of experiments Answer: B
  • 54. Project Quality Management Question: A project manager wants to perform a code review, but over two million lines of code have already been written for this project, and more are being produced every day. Rather than reviewing each line of code, the manager should consider: A. Automated testing tools B. Trend analysis C. Statistical sampling D. Regression analysis Answer: C
  • 55. Perform Quality Assurance Perform Quality Assurance
  • 56. Perform Quality Assurance Perform Quality Assurance - ITTOs  Process of auditing the quality requirements and the results from quality control measurements  Facilitates the improvement of quality processes (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 57. Perform Quality Assurance Perform Quality Assurance – Data flow Diagram Project Quality Management 8.1 Plan Quality Management Project Documents • Quality Mgmt Plan • Process Impr. Plan • Quality metrics • Project Mgmt Plan update 8.3 Control Quality • Quality control measurements • Change requests • Project documents 8.2 Perform Quality Assurance • Project documents update • Organizational process asset updates (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition) 4.2 Develop Project Mgmt Plan 4.5 Perform Integrated Change Control Project documents Enterprise /Organization
  • 58. Perform Quality Assurance Question: A customer is concerned that the quality process is not being followed as laid out in the quality management plan. The best way to see if this claim is accurate is: A. Random sampling B. Kaizen C. Personally participate in the quality inspections D. Audits Answer: D
  • 59. Perform Quality Assurance Perform Quality Assurance - Inputs  Quality Management Plan  Process Improvement Plan  Quality metrics  Quality control measurements  Project documents (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 60. Perform Quality Assurance 1 Quality Management Plan  Describes the quality assurance approach for the project (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 61. Perform Quality Assurance 2 Process Improvement Plan  QA activities should be supportive of and consistent with the performing organization’s process improvement plans 3 Quality Metrics  Provides the attributes that should be measured and the allowable variations Quality Metrics (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 62. Perform Quality Assurance 4 Quality Control Measurements  QC activities feedback to QA for use in re-evaluating the quality standards 5 Project documents  Project documents should be monitored as they may influence QA work (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 63. Perform Quality Assurance Perform Quality Assurance – Tools & Techniques  Quality Management and Control tools  Quality Audits  Process Analysis (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 64. Perform Quality Assurance Quality Management and Control tools 1  Same tools and techniques of the Plan Quality Management and Control Quality processes  Other tools that can be utilized are:  Affinity Diagram  Tree Diagram  Matrix diagrams  Prioritization matrices  Activity network diagram  Interrelationship digraphs (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 65. Perform Quality Assurance Affinity Diagram a  A grouping technique that does not involve quantitative ranking  A brainstorming method to gather ideas (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 66. Perform Quality Assurance Tree Diagram b  Useful as decision tree  Parent to child relationships  To identify the tasks needed to solve a problem and reach a goal (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 67. Perform Quality Assurance 2 Quality Audits  A structured, independent process to determine if project activities comply with organizational and project policies and procedures.  Quality audits may be scheduled or random.  May be conducted by internal or external auditors. Quality Audits (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 68. Perform Quality Assurance 3 Process Analysis  To be done as per Process Improvement Plan  To examine problems experienced, constraints, non-value added activities Process Analysis (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 69. Perform Quality Assurance Perform Quality Assurance - Outputs 1. Change requests 2. Project management plan updates 3. Project documents updates 4. Organizational process assets updates (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 70. Perform Quality Assurance Change Requests 1  Used to take corrective action, preventive action or to perform defect repair (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 71. Perform Quality Assurance Project Mgmt Plan Updates 2  Updates to:  Quality Management Plan  Scope Management Plan  Schedule Management Plan  Cost Management Plan Project Documents Updates 3  Updates to:  Quality audit reports  Training plans (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 72. Perform Quality Assurance Organizational Process Assets Updates 4  Updates to:  Organization’s quality management system (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 73. Project Quality Management Question: A customer is concerned that the quality process is not being followed as You are in charge of managing a software development project which is related to simulations for driving racing cars. In one of your team meetings - it has been reported that a lot of issues have been reported in the air tunnel modeling module. On deeper analysis - it is found that many of the issues could have been prevented, if a simple code review checklist been used. You prepare a code review checklist and ensure the code is reviewed as per the checklist. This is a good example of : A. Corrective Action B. Defect Repair C. Preventive Action D. Quality Control Answer: A
  • 74. Project Quality Management Perform Quality Assurance Control Quality
  • 75. PQM – Control Quality Control Quality - ITTOs  Assessing project results for compliance with quality standards  Identifying root causes of quality defects (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 76. PQM – Control Quality Control Quality – Data flow Diagram 4.2 Develop Project Mgmt Plan Project Quality Management • Project documents update 8.1 Plan Quality Management 4.3 Direct & Manage Project Work •Deliverables •Work Performance Data •Quality metrics •Quality checklists • Project Mgmt Plan updates 4.5 Perform Integrated Change Control • Project Mgmt Plan • Approved Change Requests Project documents • Project documents Enterprise /Organization Project documents • Organizational Process Assets 8.3 Control Quality • Quality Control Measures 4.2 Develop Project Mgmt Plan • Validated changes • Work performance information • Change requests • Validated deliverables 8.2 Perform Quality assurance (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition) • Organizational Process Assets updates 4.4 Monitor & Control Project work 4.5 Perform Integrated Change Control 5.5 Validate Scope Enterprise /Organization
  • 77. PQM – Control Quality Question: Reduced quality on a project would MOST likely lead to which of the following: A. Rework and increased cost risk B. Increased inspections and decreased cost C. Absenteeism and decreased cost D. Reduced quality limits Answer: A
  • 78. PQM – Control Quality Question: In the process of managing a construction project, you discover a very serious defect in the way one particular section has been built. Your engineers analyze the section of the building and decide that the problem is actually relatively minor. In which process are you involved? A. Plan Quality B. Perform Quality Assurance C. Perform Quality Control D. Project Quality Management Answer: C
  • 79. PQM – Control Quality Control Quality - Inputs  Project Management Plan  Quality metrics  Quality checklists  Work performance data  Approved Change Requests  Deliverables  Project Documents  Organizational Process Assets (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 80. PQM – Control Quality 1 Project Management Plan   2 Quality management plan – a component of Project management plan Describe how quality control will be performed Quality Metrics   3 Describe a project or product attribute and how it will be measured Examples are failure rate, test coverage etc Quality Checklists  Help to verify that the work of the projects and its deliverables fulfill a set of requirements (Project Quality Management, PMI PMBOK ®, 5th Edition) Quality Metrics
  • 81. PQM – Control Quality 4 Work Performance data   5 Information on status of project activities Deliverables completed, Quality requirements met etc. Approved Change Requests  Change requests may include modifications such as defect repairs, revised work methods etc. 6 Deliverables  Any unique and verifiable product, result of capability (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 82. PQM – Control Quality 7 Project documents   8 Agreements Corrective action log Organizational Process Assets  Organization’s quality policy  Standard work guidelines  Issue and defect reporting procedures (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 83. PQM – Control Quality Control Quality – Tools & Techniques  Seven Basic Quality Tools  Statistical Sampling  Inspection  Approved change request review (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 84. PQM – Control Quality Control Quality – Inspection  Examination of a work product to determine if it conforms to documented standards  Inspections also used to validate defect repairs (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 85. PQM – Control Quality Control Quality - Outputs 1. Quality Control Measurements 2. Validated Changes 3. Verified Deliverables 4. Works Performance Information 5. Change Requests 6. Project management plan updates 7. Project documents updates 8. Organizational process assets updates (Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)
  • 86. PQM – Control Quality 1 Quality Control Measurements   2 Documented results of control quality activities Format for documenting these results – outline during “Plan Quality” Validated Changes  3 Changed or repaired items are inspected for acceptance or rejection Verified deliverables  To determine the correctness of deliverables  Inputs to “Validate Scope” for formalized acceptance (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 87. PQM – Control Quality 4 Work Performance Information   5 Performance data collected from various controlling processes Examples include causes for rejection, rework required etc Change Requests  For corrective actions or preventive actions or a defect repair Project Management Plan Updates 6  Quality Management Plan  Process Improvement Plan (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 88. PQM – Control Quality 7 Project Documents Updates  Quality Standards  Quality audit reports  Agreements  Training plans Organizational Process Assets Updates 8  Completed checklists  Lesson Learned documentation (Project Quality Management, PMI PMBOK ®, 5th Edition)
  • 89. Project Quality Management Quality Myths PMP Concept Quality is the responsibility of QA&QC department. Project Management Team has responsibilities relating to quality. Quality is expensive. Quality leads to lower costs (reworks, failures) Inspection is the key to quality. Inspection is too late. Workers should produce defect-free goods, right at first time (Prevention over inspection) Defects are caused by workers. Most defects are caused by the system (Project success factors research) Rewarding the best performers and punishing the worst will lead to greater productivity and creativity Most variation is caused by the systems that judge, punish, destroy teamwork.
  • 90. Project Quality Management
  • 91. Project Quality Management Question: You are responsible for managing a project that deals with laying out a freeway connecting two major port cities. Progress on the project has been smooth and you and your team are very confident on completing the project well within the stipulated timelines. On reviewing you see that the project has also run below the budget resulting in savings. You decide to add an extra feature of reflector strips on the road every mile. You do a quick calculation and are satisfied that neither budget nor schedule will slip. You feel that by adding these extra features you could also bag some future projects as well. This is an example of A. Scope Creep B. Gold Plating C. Fast Tracking D. Integrated Change Control Answer: B
  • 92. Project Quality Management Question: The project quality management process must: A. Address the quality of management and product B. Improve the project management and quality of the product C. Ensure that the project satisfies customer requirement D. All of the above Answer: D

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