Digital Natives: University Migration

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Presentation of the challenges facing IT departments when digital natives invade universities. Presented at Forskningsnet Konference 2009
http://forskningsnettet.dk/konferencer/2009/

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  • Photo: Alex Brasetvik # C.F. Gauß (Ausschnitt aus einem Gemälde von Gottlieb Biermann, 1887) # Source: Gauß-Gesellschaft Göttingen e.V. (Foto: A. Wittmann).
  • Digital Natives: University Migration

    1. 1. Digital Natives: University Migration Forskningsnetkonferansen, 17.11.2009 Ingrid Melve, CTO, UNINETT
    2. 2. Ingrid Melve <ul><li>Chief Technology Officer in the Norwegian research network
    3. 3. 15 years working with universities and colleges from the national perspective </li><ul><li>Networked services
    4. 4. Identity management
    5. 5. Operational requirements
    6. 6. Security </li></ul></ul>
    7. 7. Problem statement <ul><li>Invasion of digital natives </li><ul><li>Major migration, not going away </li></ul><li>Technology is moving away from campus </li><ul><li>and into the real lives of our users </li></ul><li>IT departments must change </li><ul><li>new expectations
    8. 8. support new tech, then move on
    9. 9. let professors do their job – with some help </li></ul></ul>
    10. 10. Our situation at university <ul><li>Students </li><ul><li>Digital Natives
    11. 11. Always online, learning experiences </li></ul><li>University faculty, staff and employees </li><ul><li>Digital Immigrants, want to go native?
    12. 12. High competence, digital competence? </li></ul><li>IT departments </li><ul><li>From delivering boxes to collaboration </li></ul></ul>
    13. 13. Knut, the student <ul><li>Heavy MSN usage
    14. 14. Facebook, MySpace
    15. 15. Google search
    16. 16. Flickr, sharing photos
    17. 17. Skype, google docs
    18. 18. File sharing, BitTorrent
    19. 19. NextBigThing, whatever... </li></ul><ul><li>Knut enters university
    20. 20. University takes away his tools, and brand him as an outlaw
    21. 21. University gives him outdated tools and lock his information away from his tools
    22. 22. Is Knut working efficiently? </li></ul>
    23. 23. Mindset in higher education IT support <ul><li>Internet used to be higher education and research
    24. 24. Education and research depends on ICT as underpinning infrastructure
    25. 25. Our mindset still has “us” as innovators
    26. 26. Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes </li></ul>
    27. 27. What is a Digital Native? <ul><li>Coined by Mark Pretsky to describe how todays students think and process information fundamentally differently from their predecessors </li><ul><li>turn first to Internet for information
    28. 28. file and forget, look up when needed
    29. 29. just in time learning strategy
    30. 30. parallel processing, multitasking </li></ul><li>The number of online hours matters </li></ul>
    31. 31. What is a Digital Immigrant? <ul><li>Us who grew up without Internet
    32. 32. Step by step learning
    33. 33. Look up information in books
    34. 34. Print out email to read
    35. 35. We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps? </li></ul>
    36. 36. Digital natives vs Digital Immigrants
    37. 37. Norgesuniversitetets IKTmonitor for høgere utdanning www.nuv.no
    38. 39. Natives <ul><li>Popular myths </li><ul><li>Nature's children
    39. 40. Inherent knowledge
    40. 41. Higher values
    41. 42. Better life
    42. 43. Destroyed by civilization
    43. 44. Destroyed by technology </li></ul></ul>
    44. 45. Digital Native is a state of mind <ul><li>Attitude towards technology </li><ul><li>“We hold these truths to be self evident”
    45. 46. Willing to try (and fail a bit)
    46. 47. Digital self confidence </li></ul><li>Familiarity with technology </li><ul><li>I was born with this... </li></ul><li>Internet and other digital media takes many hours every day
    47. 48. ..that is where I meet friends </li></ul>
    48. 49. Digital literacy The ability to <ul><li>locate
    49. 50. organize
    50. 51. understand
    51. 52. evaluate
    52. 53. create </li></ul>information using digital technology HVAD SOLSKIN ER FOR DEN SORTE MULD ER SAND OPLYSNING FOR MULDETS FRÆNDE
    53. 54. Digital skills <ul><li>Open file, close file
    54. 55. Use wikipedia
    55. 56. google stuff
    56. 57. Save file, modify file
    57. 58. Restart computer </li></ul><ul><li>use the computer
    58. 59. know how to search
    59. 60. publish material (blog, twitter etc)
    60. 61. comment on Internet
    61. 62. Social networks </li></ul>
    62. 63. Competence: What did I learn at university? <ul><ul><li>Ask critical questions
    63. 64. Analyze situations, splitting problems into components
    64. 65. Synthesize knowledge
    65. 66. Gather knowledge, sort information </li></ul></ul>WHY? <ul><li>University goals: </li><ul><li>teach general knowledge
    66. 67. develop general intellectual capacities
    67. 68. specific subject knowledge </li></ul></ul>...at least that is what they tried to teach me
    68. 69. Digital competence <ul><li>building bridge for reading, writing and maths when combined with
    69. 70. ability to creatively and critically use digital tools and media
    70. 71. basic skill as read, write, math and present
    71. 72. use ICT: evaluate, understand, organize, locate, use and create
    72. 73. evaluate is critical skill </li></ul>
    73. 74. Digital competence
    74. 75. ICT reacting to student expectations
    75. 76. Students expect <ul><li>Instant gratification
    76. 77. Being able to “skin” their environments </li><ul><li>Computer applications
    77. 78. Purses, computers, cell phones
    78. 79. Course materials? </li></ul><li>Just In Time learning
    79. 80. Access to all learning resources </li><ul><li>Everywhere
    80. 81. Anytime </li></ul></ul>
    81. 82. Student priorities <ul><li>Life </li><ul><li>The other(s)
    82. 83. Style
    83. 84. Basic needs/urges </li></ul><li>Just In Time learning
    84. 85. Exam and degree </li></ul>xkcd.org
    85. 86. Are the students right? <ul><li>Not necessarily
    86. 87. Must learn to be digital competent
    87. 88. Learn new working habits
    88. 89. University values??
    89. 90. UiTø students want podcast of all lectures </li></ul>
    90. 91. The power of expectations <ul><li>Students are digital natives, factulty are digital immigrants
    91. 92. Students like Just In Time, IT departments like careful planning and analysis
    92. 93. Student population is changing
    93. 94. IT trends: cloud computing, small stand-alone services lead to stronger coordination?
    94. 95. How do we adjust to user expectations? </li></ul>
    95. 96. Why do we worry about student ICT expectations? <ul><li>Because they are our users
    96. 97. Student numbers increase
    97. 98. Students coming in next fall all had computers every school day the last three years before university
    98. 99. ICT departments need lead time to implement changes </li></ul>
    99. 100. Student future - how to handle open services <ul><li>Open free services are here to stay </li><ul><li>Admire the variety, pick the useful (not the best, but the useful )
    100. 101. Unpredictable network </li></ul><li>Security sort of goes away </li><ul><li>in the traditional sense, end2end takes over </li></ul><li>Laptops and cell phones are body parts
    101. 102. Live with ephemeral services </li><ul><li>Ignore, dissect and research </li></ul></ul>
    102. 103. Student lessons <ul><li>It is not our network anymore
    103. 104. Students bring open free services inside our institutions (and inside our security domains)
    104. 105. Universities have stability, neutrality and trustworthiness
    105. 106. Students come with a Internet past </li><ul><li>Know their tools
    106. 107. Tailor solutions to the needs of universities (and students) </li></ul><li>Students mutate </li><ul><li>We cannot predict wishes
    107. 108. We may predict their needs in learning and research </li></ul></ul>
    108. 109. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them. John Lanchester
    109. 110. IT departments <ul><li>Official </li><ul><li>Portals
    110. 111. Email messages
    111. 112. LMS provider?
    112. 113. Administrative systems
    113. 114. News letters
    114. 115. Standards and requirements </li></ul></ul><ul><li>What they use themselves </li><ul><li>wiki, blogs
    115. 116. twitter et al
    116. 117. chat, jabber, irc
    117. 118. email as request or document system </li></ul></ul>...but only to get the job done
    118. 119. IT pendulum (only some issues) <ul><li>Thin client </li><ul><li>xterm
    119. 120. cell phone </li></ul><li>Centralized </li><ul><li>mainframe
    120. 121. on the web </li></ul><li>Integration layer </li></ul><ul><li>Thick client </li><ul><li>PC </li></ul><li>Distributed </li><ul><li>File system
    121. 122. Enterprise System Bus </li></ul><li>High integration requirements </li></ul>
    122. 123. Technology goes away from campus <ul><li>To open providers </li><ul><li>Google Apps for Education, @EDU </li></ul><li>Into the cloud
    123. 124. IT department focus on standards and ready made solutions, not on innovation and education processes
    124. 125. No control over the user devices (PC/Mac, cell phone etc) </li></ul>
    125. 126. Major application changes in the last decade <ul><li>Applications talk to each other </li><ul><li>Web 2.0, SOA, networked apps </li></ul><li>Users expect web GUI </li><ul><li>Point and click
    126. 127. Always on, always updated
    127. 128. Software-as-service </li></ul><li>Users have their own laptop(s) and cells </li><ul><li>Always online, always disconnecting </li></ul><li>Digital Natives </li><ul><li>Information is at your fingertips
    128. 129. Migrating from service to service </li></ul><li>Cloud computing </li><ul><li>covers up complexity as seen from user </li></ul></ul>
    129. 130. Into the cloud <ul><li>“ details are abstracted from the users who no longer need knowledge of, expertise in, or control over the technology infrastructure &quot;in the cloud&quot; that supports them
    130. 131. IT departments still need knowledge, expertise and control over certain aspects
    131. 132. Pay as you go, no upfront investment
    132. 133. Pick any provider? </li></ul>
    133. 134. Clouds, the web2.0 way <ul><li>Question posed at NRKbeta blog </li><ul><li>How to show clouds in forecast?
    134. 135. Crowdsourcing, many good replies </li></ul><li>Answer at http://yr.no </li></ul>
    135. 136. Open service providers <ul><li>Google Apps for Education
    136. 137. Microsoft [email_address]
    137. 138. Myriads of web2.0 services </li><ul><li>dropbox for sharing/storing files
    138. 139. flickr, picasa etc for sharing photos
    139. 140. facebook for wasting time with friends </li></ul><li>Why should we pay for free stuff? </li></ul>
    140. 141. Data lock-in case <ul><li>You put your data in cool Web2.0 service, then service goes bankrupt
    141. 142. You put data in the cloud, then want to download and modify data
    142. 143. You outsource data to the cheapest provider, they go out of business
    143. 144. How to safeguard against data lock-in? </li><ul><li>especially if you did not pay
    144. 145. or if you have no contract </li></ul></ul>
    145. 146. PC labs for students case <ul><li>PCs for the student minority?
    146. 147. Access to software
    147. 148. Managed platform
    148. 149. Collaboration space
    149. 150. Printing needed </li></ul><ul><li>Licensing issues
    150. 151. Let the student minority borrow PCs
    151. 152. Virtual PC labs?
    152. 153. Build social spaces for collaboration </li></ul>
    153. 154. The innovate IT dept <ul><li>New services rule, new is cool
    154. 155. SLA and ITIL are “bad” words
    155. 156. Web2.0 and experiments
    156. 157. Always in the test phase of deployment
    157. 158. Talk to innovators, do not talk to “normal users”, they are dull
    158. 159. Innovation fashion slave </li></ul>
    159. 160. The outsourced IT dept <ul><li>Role of IT dept is procuring IT </li><ul><li>Professional buyer of IT services
    160. 161. All services outsourced </li><ul><li>Pay services
    161. 162. Free services: GoogleAfE, [email_address] </li></ul><li>Focus on Service Level Agreements </li><ul><li>ITIL processes </li></ul><li>Reduce cost, minimal investment </li></ul><li>Aiming for low cost yields second best solutions </li></ul>
    162. 163. University ICT decisions <ul><li>Policy </li><ul><li>Storage for critical data
    163. 164. Security issues </li></ul><li>In house services </li><ul><li>Bandwidth on campus
    164. 165. License agreements
    165. 166. Domain names ?
    166. 167. Print ? </li></ul></ul><ul><li>Outsource </li><ul><li>E-learning
    167. 168. CPU/HPC </li></ul><li>Open (free) services </li><ul><li>Email
    168. 169. Storage
    169. 170. Calendar
    170. 171. Project support
    171. 172. Collaboration support </li></ul><li>Cloud-ing? </li></ul>
    172. 173. University ICT support <ul><li>Outsource </li><ul><li>Anything you may buy better somewhere else </li></ul><li>Advanced user support </li><ul><li>University purpose
    173. 174. Quality, stability, neutrality, privacy </li></ul><li>Focus on supporting </li><ul><li>Learning process
    174. 175. Research
    175. 176. Efficient administration </li></ul></ul><ul><li>In house services </li><ul><li>Bandwidth on campus
    176. 177. License agreements
    177. 178. Project support
    178. 179. Collaboration support </li></ul><li>Open services </li><ul><li>Private lifes
    179. 180. Testing concepts
    180. 181. Students </li></ul></ul>
    181. 182. Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf
    182. 183. Technology goes away from campus <ul><li>IT needs do not remove themselves from campus, likely to increase
    183. 184. IT departments go from providing boxes to collaboration and processes </li><ul><li>Do not fall into the administrative trap
    184. 185. Learning, teaching and research are critical </li></ul><li>Skill set for IT people is expanding
    185. 186. Digital Natives are nice people </li></ul>
    186. 187. http://www.flickr.com/photos/watchsmart/
    187. 188. Contact me <ul><li>[email_address]
    188. 189. Slides and streaming available from Forskningsnet </li></ul>
    189. 191. Video conference case <ul><li>Video conference room </li><ul><li>IT and AV department procurement
    190. 192. Official support </li></ul><li>Web meetings (as in Adobe Connect) </li><ul><li>Faculty put into production
    191. 193. Free or pay-as-you go
    192. 194. Little official support – yet </li></ul><li>User needs sound, gets video
    193. 195. IT in-sources afterwards: costs for integration, procurement, Service Level </li></ul>
    194. 196. from CSTS215: Tales of Troy at Haverford College
    195. 197. Social media <ul><li>Social applications
    196. 198. Sharing </li><ul><li>Photos
    197. 199. News
    198. 200. Life </li></ul><li>Keeping track </li><ul><li>Bragging
    199. 201. Whining and complaining </li></ul></ul>
    200. 202. University employee <ul><li>Digital Immigrants </li></ul>

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