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Digital Natives: University Migration

Digital Natives: University Migration



Presentation of the challenges facing IT departments when digital natives invade universities. Presented at Forskningsnet Konference 2009

Presentation of the challenges facing IT departments when digital natives invade universities. Presented at Forskningsnet Konference 2009



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  • Photo: Alex Brasetvik # C.F. Gauß (Ausschnitt aus einem Gemälde von Gottlieb Biermann, 1887) # Source: Gauß-Gesellschaft Göttingen e.V. (Foto: A. Wittmann).

Digital Natives: University Migration Digital Natives: University Migration Presentation Transcript

  • Digital Natives: University Migration Forskningsnetkonferansen, 17.11.2009 Ingrid Melve, CTO, UNINETT
  • Ingrid Melve
    • Chief Technology Officer in the Norwegian research network
    • 15 years working with universities and colleges from the national perspective
      • Networked services
      • Identity management
      • Operational requirements
      • Security
  • Problem statement
    • Invasion of digital natives
      • Major migration, not going away
    • Technology is moving away from campus
      • and into the real lives of our users
    • IT departments must change
      • new expectations
      • support new tech, then move on
      • let professors do their job – with some help
  • Our situation at university
    • Students
      • Digital Natives
      • Always online, learning experiences
    • University faculty, staff and employees
      • Digital Immigrants, want to go native?
      • High competence, digital competence?
    • IT departments
      • From delivering boxes to collaboration
  • Knut, the student
    • Heavy MSN usage
    • Facebook, MySpace
    • Google search
    • Flickr, sharing photos
    • Skype, google docs
    • File sharing, BitTorrent
    • NextBigThing, whatever...
    • Knut enters university
    • University takes away his tools, and brand him as an outlaw
    • University gives him outdated tools and lock his information away from his tools
    • Is Knut working efficiently?
  • Mindset in higher education IT support
    • Internet used to be higher education and research
    • Education and research depends on ICT as underpinning infrastructure
    • Our mindset still has “us” as innovators
    • Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes
  • What is a Digital Native?
    • Coined by Mark Pretsky to describe how todays students think and process information fundamentally differently from their predecessors
      • turn first to Internet for information
      • file and forget, look up when needed
      • just in time learning strategy
      • parallel processing, multitasking
    • The number of online hours matters
  • What is a Digital Immigrant?
    • Us who grew up without Internet
    • Step by step learning
    • Look up information in books
    • Print out email to read
    • We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps?
  • Digital natives vs Digital Immigrants
  • Norgesuniversitetets IKTmonitor for høgere utdanning www.nuv.no
  • Natives
    • Popular myths
      • Nature's children
      • Inherent knowledge
      • Higher values
      • Better life
      • Destroyed by civilization
      • Destroyed by technology
  • Digital Native is a state of mind
    • Attitude towards technology
      • “We hold these truths to be self evident”
      • Willing to try (and fail a bit)
      • Digital self confidence
    • Familiarity with technology
      • I was born with this...
    • Internet and other digital media takes many hours every day
    • ..that is where I meet friends
  • Digital literacy The ability to
    • locate
    • organize
    • understand
    • evaluate
    • create
  • Digital skills
    • Open file, close file
    • Use wikipedia
    • google stuff
    • Save file, modify file
    • Restart computer
    • use the computer
    • know how to search
    • publish material (blog, twitter etc)
    • comment on Internet
    • Social networks
  • Competence: What did I learn at university?
      • Ask critical questions
      • Analyze situations, splitting problems into components
      • Synthesize knowledge
      • Gather knowledge, sort information
    • University goals:
      • teach general knowledge
      • develop general intellectual capacities
      • specific subject knowledge
    ...at least that is what they tried to teach me
  • Digital competence
    • building bridge for reading, writing and maths when combined with
    • ability to creatively and critically use digital tools and media
    • basic skill as read, write, math and present
    • use ICT: evaluate, understand, organize, locate, use and create
    • evaluate is critical skill
  • Digital competence
  • ICT reacting to student expectations
  • Students expect
    • Instant gratification
    • Being able to “skin” their environments
      • Computer applications
      • Purses, computers, cell phones
      • Course materials?
    • Just In Time learning
    • Access to all learning resources
      • Everywhere
      • Anytime
  • Student priorities
    • Life
      • The other(s)
      • Style
      • Basic needs/urges
    • Just In Time learning
    • Exam and degree
  • Are the students right?
    • Not necessarily
    • Must learn to be digital competent
    • Learn new working habits
    • University values??
    • UiTø students want podcast of all lectures
  • The power of expectations
    • Students are digital natives, factulty are digital immigrants
    • Students like Just In Time, IT departments like careful planning and analysis
    • Student population is changing
    • IT trends: cloud computing, small stand-alone services lead to stronger coordination?
    • How do we adjust to user expectations?
  • Why do we worry about student ICT expectations?
    • Because they are our users
    • Student numbers increase
    • Students coming in next fall all had computers every school day the last three years before university
    • ICT departments need lead time to implement changes
  • Student future - how to handle open services
    • Open free services are here to stay
      • Admire the variety, pick the useful (not the best, but the useful )
      • Unpredictable network
    • Security sort of goes away
      • in the traditional sense, end2end takes over
    • Laptops and cell phones are body parts
    • Live with ephemeral services
      • Ignore, dissect and research
  • Student lessons
    • It is not our network anymore
    • Students bring open free services inside our institutions (and inside our security domains)
    • Universities have stability, neutrality and trustworthiness
    • Students come with a Internet past
      • Know their tools
      • Tailor solutions to the needs of universities (and students)
    • Students mutate
      • We cannot predict wishes
      • We may predict their needs in learning and research
  • It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them. John Lanchester
  • IT departments
    • Official
      • Portals
      • Email messages
      • LMS provider?
      • Administrative systems
      • News letters
      • Standards and requirements
    • What they use themselves
      • wiki, blogs
      • twitter et al
      • chat, jabber, irc
      • email as request or document system
    ...but only to get the job done
  • IT pendulum (only some issues)
    • Thin client
      • xterm
      • cell phone
    • Centralized
      • mainframe
      • on the web
    • Integration layer
    • Thick client
      • PC
    • Distributed
      • File system
      • Enterprise System Bus
    • High integration requirements
  • Technology goes away from campus
    • To open providers
      • Google Apps for Education, @EDU
    • Into the cloud
    • IT department focus on standards and ready made solutions, not on innovation and education processes
    • No control over the user devices (PC/Mac, cell phone etc)
  • Major application changes in the last decade
    • Applications talk to each other
      • Web 2.0, SOA, networked apps
    • Users expect web GUI
      • Point and click
      • Always on, always updated
      • Software-as-service
    • Users have their own laptop(s) and cells
      • Always online, always disconnecting
    • Digital Natives
      • Information is at your fingertips
      • Migrating from service to service
    • Cloud computing
      • covers up complexity as seen from user
  • Into the cloud
    • “ details are abstracted from the users who no longer need knowledge of, expertise in, or control over the technology infrastructure "in the cloud" that supports them
    • IT departments still need knowledge, expertise and control over certain aspects
    • Pay as you go, no upfront investment
    • Pick any provider?
  • Clouds, the web2.0 way
    • Question posed at NRKbeta blog
      • How to show clouds in forecast?
      • Crowdsourcing, many good replies
    • Answer at http://yr.no
  • Open service providers
    • Google Apps for Education
    • Microsoft [email_address]
    • Myriads of web2.0 services
      • dropbox for sharing/storing files
      • flickr, picasa etc for sharing photos
      • facebook for wasting time with friends
    • Why should we pay for free stuff?
  • Data lock-in case
    • You put your data in cool Web2.0 service, then service goes bankrupt
    • You put data in the cloud, then want to download and modify data
    • You outsource data to the cheapest provider, they go out of business
    • How to safeguard against data lock-in?
      • especially if you did not pay
      • or if you have no contract
  • PC labs for students case
    • PCs for the student minority?
    • Access to software
    • Managed platform
    • Collaboration space
    • Printing needed
    • Licensing issues
    • Let the student minority borrow PCs
    • Virtual PC labs?
    • Build social spaces for collaboration
  • The innovate IT dept
    • New services rule, new is cool
    • SLA and ITIL are “bad” words
    • Web2.0 and experiments
    • Always in the test phase of deployment
    • Talk to innovators, do not talk to “normal users”, they are dull
    • Innovation fashion slave
  • The outsourced IT dept
    • Role of IT dept is procuring IT
      • Professional buyer of IT services
      • All services outsourced
        • Pay services
        • Free services: GoogleAfE, [email_address]
      • Focus on Service Level Agreements
        • ITIL processes
      • Reduce cost, minimal investment
    • Aiming for low cost yields second best solutions
  • University ICT decisions
    • Policy
      • Storage for critical data
      • Security issues
    • In house services
      • Bandwidth on campus
      • License agreements
      • Domain names ?
      • Print ?
    • Outsource
      • E-learning
      • CPU/HPC
    • Open (free) services
      • Email
      • Storage
      • Calendar
      • Project support
      • Collaboration support
    • Cloud-ing?
  • University ICT support
    • Outsource
      • Anything you may buy better somewhere else
    • Advanced user support
      • University purpose
      • Quality, stability, neutrality, privacy
    • Focus on supporting
      • Learning process
      • Research
      • Efficient administration
    • In house services
      • Bandwidth on campus
      • License agreements
      • Project support
      • Collaboration support
    • Open services
      • Private lifes
      • Testing concepts
      • Students
  • Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf
  • Technology goes away from campus
    • IT needs do not remove themselves from campus, likely to increase
    • IT departments go from providing boxes to collaboration and processes
      • Do not fall into the administrative trap
      • Learning, teaching and research are critical
    • Skill set for IT people is expanding
    • Digital Natives are nice people
  • http://www.flickr.com/photos/watchsmart/
  • Contact me
    • [email_address]
    • Slides and streaming available from Forskningsnet
  • Video conference case
    • Video conference room
      • IT and AV department procurement
      • Official support
    • Web meetings (as in Adobe Connect)
      • Faculty put into production
      • Free or pay-as-you go
      • Little official support – yet
    • User needs sound, gets video
    • IT in-sources afterwards: costs for integration, procurement, Service Level
  • from CSTS215: Tales of Troy at Haverford College
  • Social media
    • Social applications
    • Sharing
      • Photos
      • News
      • Life
    • Keeping track
      • Bragging
      • Whining and complaining
  • University employee
    • Digital Immigrants