• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Don’t start 2014 before you answer this question
 

Don’t start 2014 before you answer this question

on

  • 15,917 views

“What are my customers’ three major headaches?” ...

“What are my customers’ three major headaches?”

This is such an important question, and not enough executives take the trouble to ask it. Perhaps that’s because it’s tricky to answer. Or perhaps it’s because the question will force companies to find problems with their products and services. But it’s a different way of looking at the customer that can produce some terrific new insights.

Statistics

Views

Total Views
15,917
Views on SlideShare
2,478
Embed Views
13,439

Actions

Likes
8
Downloads
72
Comments
0

18 Embeds 13,439

http://www.linkedin.com 11883
https://www.linkedin.com 1479
http://www.google.com 41
https://twitter.com 15
http://www.pulse.me 5
https://www.facebook.com 2
http://it.linkedin.com 2
http://au.linkedin.com 2
http://ca.linkedin.com 1
https://www.rebelmouse.com 1
http://pt.linkedin.com 1
http://de.linkedin.com 1
http://dk.linkedin.com 1
http://www.linkedin 1
http://nl.linkedin.com 1
http://fr.linkedin.com 1
http://in.linkedin.com 1
http://buzzingtribe.com 1
More...

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

Don’t start 2014 before you answer this question Don’t start 2014 before you answer this question Presentation Transcript

  • © 2007-2013 IMD 1
  • © 2007-2013 IMD – International Institute for Management Development. Not to be used or reproduced without permission. 2
  • © 2007-2013 IMD – International Institute for Management Development. Not to be used or reproduced without permission. 3
  • © 2007-2013 IMD 4
  • © 2007-2013 IMD – International Institute for Management Development. Not to be used or reproduced without permission. 5
  • © 2007-2013 IMD 6
  • THE IMD DIFFERENCE IMD is a top-ranked business school. We are the experts in developing leaders through high-impact executive education. Why IMD?  We are 100% focused on real-world executive development  We offer Swiss excellence with a global perspective  We have a flexible, customized and effective approach www.imd.org © 2007-2013 IMD 7
  • Don’t start 2014 before you answer this question Read full article © 2007-2013 IMD 8
  • www.imd.org © 2007-2013 IMD – International Institute for Management Development. Not to be used or reproduced without permission. 9