Active listening By IUB Ilyas khalil


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Active listening By IUB Ilyas khalil

  1. 1. Topic: Active Listening Submitted To: Madam Ayesha Submitted By: “THE CREATORS” BS(CS) Eve-B THE CRATORS 1
  2. 2.      HINA ASHRAF MUZAFFAR ABBAS ILYAS KHALIL ASIF ALI UMAIR FARID Roll no.247 Roll no.206 (Group Leader) Roll no.220 Roll no.221 Roll no.255 THE CRATORS 2
  3. 3. Hear What People are Really Saying THE CRATORS 3
  4. 4. Hear What People are Really Saying  Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.  We listen to obtain information.  We listen to understand.  We listen for enjoyment.  We listen to learn. THE CRATORS 4
  5. 5. “Good communication skills require a high level of selfawareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others.” THE CRATORS 5
  6. 6.     Encouraging Restating Reflecting Summarizing THE CRATORS 6
  7. 7. The purpose is to convey interest and to keep the person talking. To do this don’t agree or disagree. Use noncommittal words in a positive tone of voice. “I see…” “uh-huh…” “That’s interesting” “What did you say then?” “What did he say when you said that?” Be aware of your body language! THE CRATORS 7
  8. 8.     The purpose is to show that you are listening and understanding. To do this, restate the other’s basic ideas using your own words. “If I understand you, you are saying…” “In other words, your decision is…” Be aware of your body language! THE CRATORS 8
  9. 9.     The purpose is to show that you are listening and understand what they are feeling. To do this restate the other’s basic feeling. “You feel that…” “You were pretty disturbed by this…” Be aware of your body language! THE CRATORS 9
  10. 10.      The purpose is to pull important ideas, facts, etc. together, to establish a basis for further discussion and to review progress. To do this restate, reflect and summarize major ideas and feelings. “These seem to be the key ideas you have expressed…” “If I understand you, you feel this way about the situation…” Be aware of your body language! If you really want to listen, you will act like a good listener. Good listeners are like good catchers because they give their speakers a target and then move that target to capture the information that is being sent. THE CRATORS 10
  11. 11.  Good listening skills are important in ◦ ◦ ◦ ◦ School the workplace day-to-day living Yet most of us receive very little training in effective listening. ◦ Take the Effective Listening Quiz! THE CRATORS 11
  12. 12.    Daydreaming. Preparing our responses ahead of time. Thinking about other people, places or things. THE CRATORS 12
  13. 13.       Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly. Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Avoid being distracted by environmental factors. For example, side conversations. "Listen" to the speaker's body language. THE CRATORS 13
  14. 14.      Use your own body language and gestures to convey your attention. Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is open and inviting. Encourage the speaker to continue with small verbal comments like yes, and uh huh. THE CRATORS 14
  15. 15.     Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions. Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back. Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?" Summarize the speaker's comments periodically. THE CRATORS 15
  16. 16.    Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish each point before asking questions. Don't interrupt with counter arguments. THE CRATORS 16
  17. 17.     Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think he or she would want to be treated. THE CRATORS 17
  18. 18. Strategies to improve your listening skills.        Increase listening span Take time to listen Listen between the lines Give your full attention Restate the message Listen for ideas and facts Don't monopolize THE CRATORS 18
  19. 19. 1.Increase your listening span  Try to resist the temptation to interrupt.  Make sure the speaker has had a complete chance to make his or her point before you speak.  If you don't get the whole message, ask the speaker to repeat what they said. 2.Take time to listen: • Don't put obvious limitations on your listening time - the speaker will feel rushed. 3.Listen between the lines: • Don't just listen to what is being said. Try to understand the attitudes, needs and motives behind word. THE CRATORS 19
  20. 20. 4.Give your full attention: •Nodding or interjecting occasionally to clarify a point lets the speaker know you are interested. •If the speaker pauses briefly, don't rush to fill the silence. •Use open-ended questions to encourage elaboration. 5.Restate the message: •When you are sure that the speaker has finished, restate the main points. •This is a good organizing strategy for you. • It also gives the speaker assurance that the message has been received. THE CRATORS 20
  21. 21. 6.Listen for ideas as well as facts: •A good listener makes an effort to understand what the facts add up to. 7.Don't monopolize: •Resist the urge to dominate a situation or to feel that you know everything about a situation. •Be open to new ideas and allow the speaker to have his or her say. THE CRATORS 21