You Say You Want a Revolution

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Designing customer-centric libraries includes challenging traditional library assumptions. This begins with thinking like a customer and breaking down barriers. Rangeview Library District has eliminated fines and implemented WorkThink -a system for organizing materials using words instead of numbers. This new style of library is called Anythink - a place of unlimited imagination, where play inspires creativity and lifelong learning. Anythink is a community space where anything and everything is possible.

Published in: Education

You Say You Want a Revolution

  1. 1. You Say You Want a Revolution
  2. 2. SUSAN DOBBS HR Director
  3. 3. PAM SANDLIAN SMITH Director
  4. 4. JFK-it?
  5. 5. Pam Rangeview
  6. 6. People INTERACTION Info
  7. 7. RONNIE STOREY-EWOLDT Public Services Director
  8. 8. “Fluffenrovin” - B ILL ZO RAC K
  9. 9. Oath to the Experience
  10. 10. Oath to the Experience
  11. 11. STEVE HANSEN Communications Director
  12. 12. JOHN BELLINA Ricochet Ideas
  13. 13. CONVENTION S BO VIE CLUBS C OK O MO -O S P R E E V T E A O N S E AC UTD L H T I CA S T TIV OO D ITI R RIO ES PE SOCIAL NETWORKS BOOKS COMMUNITY CONNECTIONS S MU OG SIC S /BL E SIT ST B M , A H B LI S WE A A R C T R G N R E Y O A ,N I R BR WORKSHOPS A NI AU T NK S T T RE IO IA ,P IC I TH R H N TI TU T YT A V L E OR IS N EC D A VIS TL S ES ITS GU
  14. 14. DISRUPTION S BO VIE CLUBS C OK O MO -O S P R E E V T E A O N S E AC UTD L H T I CA S T TIV OO D ITI R RIO ES PE SOCIAL NETWORKS IDEAS COMMUNITY CONNECTIONS S MU OG SIC S /BL E SIT ST B M , A H B LI S WE A A R C T R G N R E Y O A ,N I R BR WORKSHOPS A NI AU T NK S T T RE IO IA ,P IC I TH R H N TI TU T YT A V L E OR IS N EC D A VIS TL S ES ITS GU
  15. 15. Disrupting Conventions in Library Programming
  16. 16. Disrupting Conventions in Library Programming
  17. 17. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space?
  18. 18. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused?
  19. 19. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused? Does it take us out of the expert role and transfer expertise to the participant?
  20. 20. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused? Does it take us out of the expert role and transfer expertise to the participant? Does the idea have built-in interest or have we just borrowed something interesting?
  21. 21. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused? Does it take us out of the expert role and transfer expertise to the participant? Does the idea have built-in interest or have we just borrowed something interesting? Is it daring?
  22. 22. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused? Does it take us out of the expert role and transfer expertise to the participant? Does the idea have built-in interest or have we just borrowed something interesting? Is it daring? It is unique to Anythink? Or are we at least doing it in a unique way?
  23. 23. Disrupting Conventions in Library Programming Does it climb above features, focus on a benefit, and create an emotional space? Is it hands-on and consumer focused? Does it take us out of the expert role and transfer expertise to the participant? Does the idea have built-in interest or have we just borrowed something interesting? Is it daring? It is unique to Anythink? Or are we at least doing it in a unique way? Can it start as an evolution and build into a revolution?
  24. 24. Wrangler PA R T P R O D U C T P L AC E M E N T PA R T I N V E N TO RY CO N T R O L PA R T D I S P L AY T EC H N I C I A N
  25. 25. Concierge PA R T C U S TO M E R S E R V I C E PA R T T EC H A S S I S TA N C E PA R T P R O D U C T P R O M OT I O N
  26. 26. Guide PA R T C U S TO M E R E D U C AT I O N PA R T R E F E R E N C E A DVO C AT E PA R T E V E N T P L A N N I N G
  27. 27. I AM
  28. 28. I AM Cu sto mer Focuse d
  29. 29. I AM Cooperative and a Co llab orator
  30. 30. I AM Understanding and Compas si onate
  31. 31. I AM A Se l f-starte r and Have a St ro ng Work Ethic
  32. 32. I AM Fl ex ib le and E mbrace Change
  33. 33. I AM An E f fe c t ive Communicator
  34. 34. I AM A P ro blem Solver
  35. 35. I AM Re sp o ns ib l e and Honest
  36. 36. I AM E mo t i o nal ly Mature
  37. 37. I AM A Co n t i n u ous Learner
  38. 38. I AM A n In novator
  39. 39. I AM A Leader
  40. 40. I AM
  41. 41. I AM An Anythinker
  42. 42. LEED Leadership in Energy and Environmental Design Internationally Recognized Green Building Certification System Improved performance in Energy Savings Water Efficiency CO2 Emissions Reduction Improved Indoor Environmental Quality
  43. 43. SHHH I’M NOT BUSY I JUST WALK IS A FOUR-LETTER WORD FAST
  44. 44. LET ME ARE YOU BREAK FEELING THE IT DOWN BUZZ? FOR YOU
  45. 45. “Greatness is not a function of circumstance. Greatness is largely a matter of conscious choice and discipline.” -J I M COLL I NS Good to Great
  46. 46. THINK YOU VERY MUCH!
  47. 47. What do you think? Share your disruptions, evolutions, and revolutions. anythinklibraries.org/anythinktank

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