Power Of First Source


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About Today\'s Business Products

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Power Of First Source

  1. 2. Agenda <ul><li>Understanding Your Needs </li></ul><ul><li>The Today’s Business Products Story </li></ul><ul><li>Our Products and Services </li></ul><ul><li>Why Doing Business With Us Makes Good Business Sense </li></ul>
  2. 3. Understanding Your Needs <ul><li>Hectic Work Environment </li></ul><ul><li>Need to Improve Productivity </li></ul><ul><li>Need to Reduce Expenses </li></ul><ul><li>Customer and Employee Satisfaction Critical </li></ul><ul><li>Need a Dependable Source of Information As Well As Supplies </li></ul><ul><li>Do Not Need Hassles, Excuses, Inconvenience, or Poor Quality </li></ul>
  3. 4. Understanding Your Needs <ul><li>We Design Customized Solutions Built Around Your Needs </li></ul><ul><ul><li>Order Processing Efficiencies </li></ul></ul><ul><ul><li>Product Knowledge Experts </li></ul></ul><ul><ul><li>Single Sourcing Benefits </li></ul></ul><ul><ul><li>Information Management </li></ul></ul><ul><ul><li>Cost Containment </li></ul></ul>
  4. 5. Company Overview <ul><li>Locally owned and operated for over 24 years </li></ul><ul><li>Pride of Parma Business Award 2009 </li></ul><ul><li>Case Western Reserve Weatherhead School of Management Family Firm of Distinction 1997 </li></ul><ul><li>Full Furniture Showroom and Design Service at the corner of Snow Road and West 130 th Street in Parma </li></ul>
  5. 6. Our Strategic Direction <ul><li>“Our Mission Is to Be the Premier Supplier of Business Products to Our Valued Customers by Providing the Utmost in Quality, Commitment and Care.” </li></ul>
  6. 7. Key Product Categories <ul><li>Office Supplies </li></ul><ul><li>Computer Supplies and Accessories </li></ul><ul><li>Office Furniture and Accessories </li></ul><ul><li>Coffee and Breakroom Supplies </li></ul><ul><li>Cleaning Supplies </li></ul><ul><li>Healthcare Supplies </li></ul><ul><li>Presentation Products </li></ul><ul><li>Printing & Ad Specialities </li></ul><ul><li>Office Equipment </li></ul><ul><li>School Supplies </li></ul>
  7. 8. Furniture Products & Services <ul><ul><li>Creating a Productive Work Environment for Your Employees </li></ul></ul><ul><ul><ul><li>Large Selection of Office Furnishings from Leading Manufacturers </li></ul></ul></ul><ul><ul><ul><li>Fast, Efficient and Professional Delivery Service to your Office </li></ul></ul></ul><ul><ul><ul><li>Expert Assistance from Our Space Planning and Design Professionals </li></ul></ul></ul><ul><ul><ul><li>Project Management Services Available </li></ul></ul></ul>
  8. 9. Trade Area Serving the Entire United States from Our Network of 36 Full-stocking Warehouses. Orders Received 4:30 p.m. Local Time Shipped Same Day*. * UPS
  9. 10. A Team Approach <ul><li>Today’s Business Products U tilizes a Team Approach in Managing Your Account </li></ul><ul><ul><li>Account Executive: Stephanie Lewis </li></ul></ul><ul><ul><li>Customer Service / Order Entry: Nada Sormez, Kristen Faciana, Lisa Somsak & Kassie Beets </li></ul></ul><ul><ul><li>Delivery: Mitchell Early </li></ul></ul><ul><ul><li>Management: Karen Ferrell (Office Manager) </li></ul></ul><ul><li>Senior Level Accessibility </li></ul>
  10. 11. Satisfied Customers <ul><li>First Federal of Lakewood </li></ul><ul><li>Schools: Parma, Berea, Strongsville, Brunswick, Independence, Olmsted Falls, Twinsburg, North Olmsted, Avon Lake, Macedonia, Hebrew Academy </li></ul><ul><li>Park View Federal Savings Bank </li></ul><ul><li>Rock and Roll Hall of Fame </li></ul><ul><li>Liberty Auto Group </li></ul><ul><li>Ganley Auto Group </li></ul><ul><li>First Energy </li></ul><ul><li>Enterprise Rent A Car </li></ul><ul><li>Cleveland Metroparks </li></ul><ul><li>Cleveland Museum of Art </li></ul>
  11. 12. Strategic Vendor Relationships <ul><li>Today’s Business Products’ Ability to Meet and Exceed Your Needs Is Supported by Our Key Vendor Relationships. </li></ul><ul><ul><li>S.P. Richards Company/Genuine Parts/NAPA: Our Wholesale Distribution Partner, 36 Locations in the U.S., Over $1 Billion Company, stocking 48,000 business products, Next Day Delivery </li></ul></ul><ul><ul><li>Member of TriMega buying group: 42 nd Largest Dealer </li></ul></ul>
  12. 13. Community Involvement <ul><li>Member of COSE </li></ul><ul><li>Chamber of Commerce:Strongsville, Parma, Cuyahoga Valley, Brook Park, Middleburg Heights, Solon, Brecksville </li></ul><ul><li>Member of Strongsville & Parma Rotary Clubs </li></ul><ul><li>Habitat for Humanity Program </li></ul><ul><li>Boy Scouts, Greater Cleveland Council </li></ul><ul><li>Big Brothers and Big Sisters Program </li></ul>
  13. 14. Benefits of Single Sourcing Total Cost of Acquisition Invoice Cost Soft Costs
  14. 15. Benefits of Single Sourcing <ul><li>Purchasing experts conservatively estimate that it costs companies between $50 to $150 per order in soft costs to acquire a product… whether it’s a box of paper clips or an executive desk. How can that be? </li></ul>
  15. 16. Benefits of Single Sourcing “ Time is Money”
  16. 17. <ul><li>We Can Provide Services Designed to Improve the Cost Effectiveness and Efficiency of Your Procurement Process As Well As Save You Money on Product. </li></ul><ul><ul><li>Research </li></ul></ul><ul><ul><li>Ordering </li></ul></ul><ul><ul><li>Delivery/Receiving </li></ul></ul><ul><ul><li>Stocking/Inventory Control </li></ul></ul><ul><ul><li>Order Distribution </li></ul></ul><ul><ul><li>Accounting </li></ul></ul><ul><ul><li>Management </li></ul></ul>Our Offering The Process
  17. 18. Ordering <ul><li>Today’s Business Products Internet Ordering Solution </li></ul><ul><li>Place Orders by Fax, Phone, or E-mail </li></ul><ul><li>Customized Fax Order Forms Provided </li></ul><ul><li>Full Line Catalogs and Select Commercial Contract Catalogs Provided for Reference </li></ul><ul><li>We Will Customize Our Process Around Your Procurement Needs </li></ul>
  18. 19. Internet Ordering Solution <ul><li>Fast & Easy Order Entry </li></ul><ul><li>Manage Your Own Account </li></ul><ul><li>View Usage History </li></ul><ul><li>Available 24/7 </li></ul><ul><li>Substitute Item Options, Saves you Money </li></ul><ul><li>Your Live Cost </li></ul><ul><li>Product Search and Compare 48,000 Items </li></ul>
  19. 20. <ul><li>Orders Individually Packed and Labeled Per Your Specifications </li></ul><ul><li>Delivered Next-day </li></ul><ul><li>Today’s Business Products Maintains a 98.2% Next Day Fill Rate </li></ul><ul><li>All Orders Are Double Checked to Ensure Accuracy </li></ul>Delivery/Receiving
  20. 21. Inventory Control <ul><li>Our Just in Time Delivery Can Render Your Stock Room Obsolete </li></ul><ul><li>100% Product Satisfaction Guarantee </li></ul><ul><li>Quick Turnaround on Pick-ups and Credits </li></ul>
  21. 22. Order Distribution <ul><li>Next Day Delivery </li></ul><ul><li>Priority Shipments </li></ul><ul><li>Nationwide Delivery Available </li></ul><ul><li>Orders Delivered to Your Receiving Dock or... </li></ul><ul><li>Desktop Delivery Available </li></ul>
  22. 23. Accounting <ul><li>Detailed Packing List Included with Each Order </li></ul><ul><li>Summary Billing Available – Monthly Options </li></ul><ul><li>Invoices Mailed, Faxed or Emailed </li></ul><ul><li>Checks, Cash, Credit Cards, EFT </li></ul>
  23. 24. Management Reporting <ul><li>Free Cost Containment Analysis and Recommendation </li></ul><ul><li>Detailed Usage Reporting by Department or Cost Center </li></ul><ul><li>Business Review Program </li></ul>
  24. 25. Satisfaction Guaranteed <ul><li>Professional, Knowledgeable Sales Staff </li></ul><ul><li>Orders Filled Completely and Accurately </li></ul><ul><li>Backorder Status-Call from CSR </li></ul><ul><li>On-time Deliveries </li></ul><ul><li>Quality Products </li></ul><ul><li>No-hassle Return Policy </li></ul>
  25. 26. Pricing Overview <ul><li>Today’s Business Products is Competitively Priced with all Self Service Stores, Mail Order, and Internet Sources </li></ul><ul><li>Let Us Provide You a Detailed Cost Analysis Based on Your Monthly Purchases and Demonstrate How Today’s Business Products Can Begin to Save Your Company Money Today! </li></ul>
  26. 27. Key Benefits Provided <ul><li>1. Our Detailed Cost Analysis Will Identify Areas of Savings for Your Company in Both Product and Process </li></ul><ul><li>2. Our High Service Levels and Quality Assurance Program Deliver the Utmost in Order Fill, Accuracy, On-time Delivery, and Customer Satisfaction </li></ul><ul><li>3. Our Review Process Provides an Opportunity to Assess Our Performance, Maintain Optimal Communication and Uncover New Ways to Reduce Costs and Increase Productivity </li></ul>
  27. 28. Additional Considerations <ul><li>You’re Dealing With a Local Company That Supports and Has a Stake in the Community </li></ul><ul><li>We’ve Been in Business for Over 24 Years Specializing in Taking Care of the Business Needs of Companies Like Yours </li></ul><ul><li>No Bureaucracy, Red Tape, or Indecision – You’re One Phone Call Away From the Owner </li></ul><ul><li>We Earn Our Customer’s Business Every Day </li></ul>
  28. 29. Next Step <ul><li>Give </li></ul><ul><li>an Opportunity to Earn Your Business </li></ul>
  29. 30. On Behalf of Everyone at Today’s Business Products…. <ul><li>“ Thank You for Your Time and </li></ul><ul><li>Consideration of </li></ul><ul><li>Your Single Source for ALL your Office Needs.” </li></ul>