Managing Conflicts

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Managing Conflicts

  1. 1. Managing Conflicts Nick Graham Assistant Head of Legal & Democratic Services
  2. 2. Global Thermo-nuclear war Litigation Mediation Negotiation
  3. 3. Lawyer to Client ratio USA: 1 in 200 Japan: 1 in 9,000
  4. 4. 'Discourage litigation. Persuade your neighbors to compromise whenever you can. Point out to them how the  nominal  winner is often a  real  loser  -  in fees, and expenses, and waste of time. As a peacemaker the lawyer has a superior opportunity of being a good man . . . Never stir up litigation. A worse man can scarcely be found than one who does this.' Abraham Lincoln 'Notes on the Practice of Law'
  5. 5. The Court's approach to managing conflict   COSTS &  complexity
  6. 7. What is mediation? What are the benefits? How does it work?
  7. 8. <ul><li>Stages in the Mediation Process </li></ul><ul><li>Preparation </li></ul><ul><li>Opening </li></ul><ul><li>Putting the case </li></ul><ul><li>Exploration </li></ul><ul><li>Uncovering “interests” </li></ul><ul><li>Getting creative </li></ul><ul><li>Formulating proposals </li></ul><ul><li>Writing agreement </li></ul>
  8. 9. Negotiation <ul><li>Positional bargaining </li></ul><ul><li>Principled negotiation </li></ul>
  9. 10. <ul><ul><li>Separate people from the problem </li></ul></ul><ul><ul><li>Focus on interests not positions </li></ul></ul><ul><ul><li>Invent options for mutual gain </li></ul></ul><ul><ul><li>Use objective criteria </li></ul></ul>Getting to Yes: Ury & Fisher

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