“Online selling - a customer perspective”
        Sky University: July 2008
           www.ianjindal.com
• Retail context


        • Reassessing retail


        • The customer’s
          experience - a
          journey from...
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
Ian Jindal: presentation to Sky University in London, July 2008.
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Ian Jindal: presentation to Sky University in London, July 2008.

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Presentation given at Sky University in London, July 2008

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Ian Jindal: presentation to Sky University in London, July 2008.

  1. 1. “Online selling - a customer perspective” Sky University: July 2008 www.ianjindal.com
  2. 2. • Retail context • Reassessing retail • The customer’s experience - a journey from rich imagery to data - taming complexity • Platforms • So what? Today

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