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Ian Jindal: presentation to the Adobe Online Retailing Excellence seminar
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Ian Jindal: presentation to the Adobe Online Retailing Excellence seminar Presentation Transcript

  • 1. In search of retail excellent - a customer’s view Adobe Best Practice Web2.0 seminar: July 2008 www.ianjindal.com
  • 2. Excellence vs quality
  • 3. Quality Say what you do. Do what you say. Repeat.
  • 4. Quality ... then improve.
  • 5. Quality in eCommerce - your business to the web The customer’s view counts
  • 6. Quality in eCommerce - your business to the web The customer’s view counts
  • 7. Quality in eCommerce - your business to the web The customer’s view counts
  • 8. Focus on Rich Media and data
  • 9. Rich Media
  • 10. Rich Media
  • 11. Rich Media
  • 12. Poor Media
  • 13. Poor Media