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Ian Jindal: Presentation to Clearwater Corporate Finance's breakfast briefing.
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Ian Jindal: Presentation to Clearwater Corporate Finance's breakfast briefing.

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http://www.ianjindal.com/breakfast-briefing-clearwater-corporate-finance/ …

http://www.ianjindal.com/breakfast-briefing-clearwater-corporate-finance/

Presentation to Clearwater's contacts - investors and entrepreneurs - at a breakfast briefing on ecommerce and retail.

Published in Business , Education
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Transcript

  • 1. “What makes a successful online business” Clearwater Corporate Finance - breakfast seminar: September 2008 www.ianjindal.com
  • 2. Today
  • 3. • Retail context • Sustainable competitive position • Cross-channel • Service • Then get complex Today
  • 4. • 40% up at £13bn • 65% online, of which 90% on broadband • Rising tide floats all boats? • 99% pregnant? • Christmas day sales - 4.4m customers online. Donuts: there’s no “middle” in ecommerce
  • 5. 3 sustainable competitive positions..
  • 6. • Customer Product – segment – needs – access Operations • Product – exclusivity – access – knowledge • Operations Customer – efficiency – effectiveness – service 3 sustainable competitive positions..
  • 7. Reassessing Retail
  • 8. • “Retaillier” - Slice & Dice, focus on customer - tailor- made. • Heart of retail is – close to customer – responsive – service • New brands - based on what you DO not what you say. • Price & product: make old retailers into wholesalers Reassessing Retail
  • 9. Cross-channel experience
  • 10. Service
  • 11. Not covered... so much - but build on a focused foundation of service
  • 12. Commercial Challenges
  • 13. • Ruthless customer and/ or price focus • Action, not just words: say what you do, do what you say, repeat. • Think ‘retail’! • Then guild the lilly. Commercial Challenges
  • 14. Thank you. www.ianjindal.com