SMART Suite Helpdesk  & IT Service Management Solutions Making Software with Innovation Internet Information Technologies ...
SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office...
SMART Suite Helpdesk & IT Service Management Solutions <ul><li>Increase customer satisfaction </li></ul><ul><li>Reduce cus...
SMART Suite Helpdesk & IT Service Management Solutions <ul><li>SMART Help Desk </li></ul><ul><li>SMART IT Service Manageme...
SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented i...
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented i...
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented i...
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys S...
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys S...
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys A...
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information D...
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabi...
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabi...
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Integration with 3rd Party Tools
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Microsoft Exchange Server Integration...
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Microsoft Exchange Server SMS Gateway...
Email:Info@iitsw.com Web:www.iitsw.com QA & Demo
SMART Suite Helpdesk  & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and...
Upcoming SlideShare
Loading in …5
×

Smart itsm business_presentation

2,039 views
2,007 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
2,039
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
29
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Smart itsm business_presentation

  1. 1. SMART Suite Helpdesk & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com
  2. 2. SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in &quot;Business-Critical&quot; incidents. About ITIL - Information Technology Infrastructure Library
  3. 3. SMART Suite Helpdesk & IT Service Management Solutions <ul><li>Increase customer satisfaction </li></ul><ul><li>Reduce customer downtime </li></ul><ul><li>Reduce number of support calls </li></ul><ul><li>Improve efficiency </li></ul><ul><li>Improve communications </li></ul><ul><li>Identify problem areas in your products or service </li></ul><ul><li>Improve resource utilization </li></ul><ul><li>Provide demonstrable key performance indicators. </li></ul><ul><li>Small organizations can benefit from the lessons learned of other organizations. </li></ul>How ITIL can help you?
  4. 4. SMART Suite Helpdesk & IT Service Management Solutions <ul><li>SMART Help Desk </li></ul><ul><li>SMART IT Service Management Solution </li></ul><ul><li>SMART Knowledge Management </li></ul><ul><li>SMART Customer Service Desk </li></ul><ul><li>SMART Surveys </li></ul>SMART Suite - 5 Fantastic Products
  5. 5. SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution
  6. 6. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen SMART Help Desk
  7. 7. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates SMART Help Desk
  8. 8. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates Knowledge base access SMART Help Desk
  9. 9. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk
  10. 10. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk
  11. 11. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk
  12. 12. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
  13. 13. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
  14. 14. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys Advanced Search Capabilities SMART Help Desk
  15. 15. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture
  16. 16. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture
  17. 17. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information Delivery Architecture
  18. 18. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
  19. 19. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
  20. 20. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Integration with 3rd Party Tools
  21. 21. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server Integration with 3rd Party Tools
  22. 22. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server SMS Gateway Integration Integration with 3rd Party Tools
  23. 23. Email:Info@iitsw.com Web:www.iitsw.com QA & Demo
  24. 24. SMART Suite Helpdesk & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled

×