Korhonen: UBI-SERV

User-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and Finland Timo Korhonen Department of Communication and Networking Comnet/ TKK Page

Motivation

Europe’s age ratios people over 65 as a percentage of those aged 16-64 years in EU http://www.w3.org/WAI/WAI-AGE/Drafts/slides/

Also, all older are getting older:

Example: Lost of national income (x10 9 dollars) due to hearth diseases and diabetes China India Russia Canada Richard Wootton, Susan L. Dimmick, Joseph C. Kvedar, April 2006. Home Telehealth

Backgrounds- Internet usage and aging
40 percents of elderly (60-74 years old) use internet in Finland
Share is growing ->web 2.0 tech. may have a chance!
How to apply net- technologies to support truly applicable services??
(ref: US dep. of commerce) http://enterpriseinnovator.com/index.php? articleID=4904&sectionID=4 US statistics of Internet usage: yearage 50-64 64+ 2003 61% 23,9% 2004 63,2% 25,3% 2005 65,9% 27,7% 2006 68,3% 30% 2007 70,9% 32,2% 2008 73,7% 34,1%

Europe-specific challenges in UCD – based applicable services UCD: User Centric Design GUI: Graphical User Interface

China-specific challenges in UCD based applicable services ref: X. Wang, T. Korhonen ICMCC’09 (submitted) UCD: User Centric Design TCM: Traditional Chinese Medicine

Some observation – World Forum of Aging ‘02
Age 50+ population poorly addressed by services manufacturers
Ubi design for all solutions required
Adaptability & personalization of services even more in emphasis for elderly folks
Older people and ICT strategy poorly applied (still considered in EU level)
Note: ‘Want nots’ – group seems not to disappear!

Summarizing problem framework…
It can be expensive to place senior citizens in private nursing homes – but not always …
It can be expensive to arrange remote health care – but not always …
Visits to hospitals for diagnoses and treatments should be avoided … but sometimes they are still required…
True needs of all customers in the problem framework should be addressed in service & technology development!
-> Technology / service concept must be usable and fill real needs with affordable price!
-> Comprehensive techno-economic analysis must take place in service design!

UBI-SERV - Targeting
There are needs and there are services & technologies but they often do not match in practice!
UBI-SERV:
Investigate services such that they will be truly applicable
Human and economical factors as well as society and culture greatly differ between China and Finland -> benchmarking can reveal new focuses & feature weightings both for services & technology development

UBI-SERV PROJECT OUTLINE

UBI-SERV Objectives
Investigates & develops user centric designed (UCD) ubiquitous services and technologies
Application areas:
Healthcare/well-being Technologies and Services
Public Safety Systems (PSS)
Workgroup substance:
RFID, femtocell-technology, techno-economics, user centered design, health-care technologies & services, public safe systems

Project Work Packages

Work packages 0- 1: User-centric Service Design for China and Finland and Knowledge Management
Target: UCD UBI WTC and public safety systems
Startup WS today serves community feedback & requirement specification
WS: (i) Presentations; (ii) Service cultivation starting from seed scenarios
Knowledge management
Joint workshops – Startup & Nordic Centre in Fudan/Shanghai 02/10
Web-collaboration - net meetings / project wiki / project site
Visiting researchers/profs – Visiting Prof Jiao /PKU, ‘09
Personal development plan – PDP process /personal meeting
Researcher diaries – project wiki
Connection to education S-72.3510, 2510 – lectures & group works
BSc studies
UCD: User-centric Design WTS: Welfare Technologies and Services

Process outline: ISO 13407 Constraints: UCD-quality, technology, business, market, organizations requirements design quality control

Work package 2: Networking technologies and services (TKK, PKU)
Services:
Location-aware applications
Existing and evolving technological enablers for glocal (global+local) services
Future evolution towards ubiquitous Human Centered Mobile Computing (HCMC)
Techno-economics of glocal ecosystems
Technologies: femto-cells, RFID, mobile technologies

Glocal = Global + local Service Ecosystem (GSE)
addresses services/technologies of local nature but admits global mobility; neighbor-aware and location-aware – adds no additional features!

Work package 3: Public safety (PKU, TKK)
Emergency calls/sessions ETSI SR 002 180
Public safety communications: communication between authorities/organizations ETSI TS 102 181
Warning systems : communication from authorities/organizations to citizens ETSI TR 102 182
Communication between citizens during emergencies ETSI TR 102 410
Note: Targeted service scenarios will be discussed also in the afternoon!

Example: Authority to Citizens Communications Research in UBI-SERV
Early warning dissemination via femto -cells:
- Avoids congestion (message delivery delays) in conventional macro cellular network
- Sufficient capacity for rich multimedia messaging

Work Package 4: Remote tele-care technologies and services (PKU)
Services target to (1) well-being /advice older people in health, (2) provides disease and geriatric supervision , (3) issues health alarms ~ life saving
Services constrained to security, reliability, ethics and safety
Technology: monitoring network, terminals/sensors and services

Example: Technologies to serve the elderly in China
Online Social Networks
OSN for the elderly are most often country-specific , due to language and culture issues
Usability is the bottleneck
China has a successfully implemented service Oldkids.cn
Mobile-Internet -based services
PHCH system being implemented for health care
Personal, Home, Community, and Hospital
With aging population, opportunity to technology solutions to help the elderly at home

Work Package 5: Security, Reliability, Ethics and Safety (SRES)
privacy, dignity, autonomy, reliability, Integrity, society associated role of technology
targeted in this start-up workshop by remote-health care focus group UCD act
required cooperation with service operators, device manufacturers, governmental and standardization authorities

Thank you! Questions? Page

Korhonen: UBI-SERV

by Iiro Jantunen on May 20, 2009

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