Korhonen: UBI-SERV

User-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and Finland Timo Korhonen Department of Communication and Networking Comnet/ TKK Page

Motivation

Europe’s age ratios people over 65 as a percentage of those aged 16-64 years in EU http://www.w3.org/WAI/WAI-AGE/Drafts/slides/

Also, all older are getting older:

Example: Lost of national income (x10 9 dollars) due to hearth diseases and diabetes China India Russia Canada Richard Wootton, Susan L. Dimmick, Joseph C. Kvedar, April 2006. Home Telehealth

Backgrounds- Internet usage and aging

40 percents of elderly (60-74 years old) use internet in Finland

Share is growing ->web 2.0 tech. may have a chance!

How to apply net- technologies to support truly applicable services??

(ref: US dep. of commerce) http://enterpriseinnovator.com/index.php? articleID=4904&sectionID=4 US statistics of Internet usage: yearage 50-64 64+ 2003 61% 23,9% 2004 63,2% 25,3% 2005 65,9% 27,7% 2006 68,3% 30% 2007 70,9% 32,2% 2008 73,7% 34,1%

Europe-specific challenges in UCD – based applicable services UCD: User Centric Design GUI: Graphical User Interface

China-specific challenges in UCD based applicable services ref: X. Wang, T. Korhonen ICMCC’09 (submitted) UCD: User Centric Design TCM: Traditional Chinese Medicine

Some observation – World Forum of Aging ‘02

Age 50+ population poorly addressed by services manufacturers

Ubi design for all solutions required

Adaptability & personalization of services even more in emphasis for elderly folks

Older people and ICT strategy poorly applied (still considered in EU level)

Note: ‘Want nots’ – group seems not to disappear!

Summarizing problem framework…

It can be expensive to place senior citizens in private nursing homes – but not always …

It can be expensive to arrange remote health care – but not always …

Visits to hospitals for diagnoses and treatments should be avoided … but sometimes they are still required…

True needs of all customers in the problem framework should be addressed in service & technology development!

-> Technology / service concept must be usable and fill real needs with affordable price!

-> Comprehensive techno-economic analysis must take place in service design!

UBI-SERV - Targeting

There are needs and there are services & technologies but they often do not match in practice!

UBI-SERV:

Investigate services such that they will be truly applicable

Human and economical factors as well as society and culture greatly differ between China and Finland -> benchmarking can reveal new focuses & feature weightings both for services & technology development

UBI-SERV PROJECT OUTLINE

UBI-SERV Objectives

Investigates & develops user centric designed (UCD) ubiquitous services and technologies

Application areas:

Healthcare/well-being Technologies and Services

Public Safety Systems (PSS)

Workgroup substance:

RFID, femtocell-technology, techno-economics, user centered design, health-care technologies & services, public safe systems

Project Work Packages

Work packages 0- 1: User-centric Service Design for China and Finland and Knowledge Management

Target: UCD UBI WTC and public safety systems

Startup WS today serves community feedback & requirement specification

WS: (i) Presentations; (ii) Service cultivation starting from seed scenarios

Knowledge management

Joint workshops – Startup & Nordic Centre in Fudan/Shanghai 02/10

Web-collaboration - net meetings / project wiki / project site

Visiting researchers/profs – Visiting Prof Jiao /PKU, ‘09

Personal development plan – PDP process /personal meeting

Researcher diaries – project wiki

Connection to education S-72.3510, 2510 – lectures & group works

BSc studies

UCD: User-centric Design WTS: Welfare Technologies and Services

Process outline: ISO 13407 Constraints: UCD-quality, technology, business, market, organizations requirements design quality control

Work package 2: Networking technologies and services (TKK, PKU)

Services:

Location-aware applications

Existing and evolving technological enablers for glocal (global+local) services

Future evolution towards ubiquitous Human Centered Mobile Computing (HCMC)

Techno-economics of glocal ecosystems

Technologies: femto-cells, RFID, mobile technologies

Glocal = Global + local Service Ecosystem (GSE)

addresses services/technologies of local nature but admits global mobility; neighbor-aware and location-aware – adds no additional features!

Work package 3: Public safety (PKU, TKK)

Emergency calls/sessions ETSI SR 002 180

Public safety communications: communication between authorities/organizations ETSI TS 102 181

Warning systems : communication from authorities/organizations to citizens ETSI TR 102 182

Communication between citizens during emergencies ETSI TR 102 410

Note: Targeted service scenarios will be discussed also in the afternoon!

Example: Authority to Citizens Communications Research in UBI-SERV

Early warning dissemination via femto -cells:

- Avoids congestion (message delivery delays) in conventional macro cellular network

- Sufficient capacity for rich multimedia messaging

Work Package 4: Remote tele-care technologies and services (PKU)

Services target to (1) well-being /advice older people in health, (2) provides disease and geriatric supervision , (3) issues health alarms ~ life saving