Elite Sales Processing, Inc ®<br />Insurance Services<br />1<br />
Underwriting<br />Fully Underwritten<br />Simplified – Rules based<br />Point of Sale<br />Application Development<br />Fi...
Medical<br />Director<br />Customized<br />Point of Sale<br />Programs<br />MIB<br />Licensed<br />Paramed<br />Alliance<b...
4<br />Our Philosophy -- is built on earning trust and respect from our clients and employees, building strong relationshi...
       ESP Management<br />5<br /><ul><li>Tom Gracey, Chairman  - Founder of one of the largest underwriting outsourcing c...
Carla Brown, CEO – 25 + years insurance industry experience, former Senior Vice President, Division President and Board of...
Chad Gracey, President/COO/CMO – 25 + years insurance industry experience, former Senior Vice President, Division Presiden...
 Simplified
 Rules Based
 Point of Sale
 Administration - Underwriting
 Administration – Front/Back end function processing with affiliated TPA.
 Audits
 Creative solutions to your underwriting needs. </li></ul>Our underwriting services will be designed and built to meet you...
7<br />Telephone Interviews<br />Tom Gracey as a Vice President/Chief Underwriter for a major insurance carrier was one of...
8<br />Telephone Application<br />We were among the early pioneers in Tele-Application processing years ago. We understand...
9<br />Express Doctor’s Report – E.Dr.<br />How many times have you said I don’t need a full APS and I don’t have time to ...
10<br />                     Attending Physician Statement<br />We believe there are many Excellent APS providers in our I...
Historical:<br />The story starts in 1967 with Tom Gracey – Tom was a medic in the military and after returning home from ...
12<br />Elite Sales Processing, Inc. (ESP), Actuarial Consultants, Inc. (ACI), Certainty Financial Assurance, Inc. (CFA), ...
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ESP- Summary of Services

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ESP- Summary of Services

  1. 1. Elite Sales Processing, Inc ®<br />Insurance Services<br />1<br />
  2. 2. Underwriting<br />Fully Underwritten<br />Simplified – Rules based<br />Point of Sale<br />Application Development<br />Final Expense/SPWL<br />Medicare Supplement<br />Administration<br />Affiliation with<br />Paramedical and<br />Insurance <br />Labs<br />Telephone Interviews<br />(Custom designed)<br />Tele-App Programs<br />APS/E.Dr.<br />Questionnaires<br />IntelliScript<br />Rules Engine Capability<br />Credit/Criminal Check<br />Suitability <br />Insurance<br />Company<br />Virtual<br />Outsource <br />Capability<br /> Connecting link to the future<br />Medical Director<br />MIB<br />Licensed<br />Partnership With <br />Front and Back End<br />TPA Processor<br />2<br />
  3. 3. Medical<br />Director<br />Customized<br />Point of Sale<br />Programs<br />MIB<br />Licensed<br />Paramed<br />Alliance<br />TPA<br />Complete<br />Underwriting<br />Consulting<br />Customized<br />Rules based<br />Programs.<br />Call<br />Center<br />Customized<br /> ESP Virtual Outsourcing Model<br />Lab<br />Alliance<br />Tele-App<br />Customized<br />IT<br />Will be<br />Designed <br />Customized <br />For<br />client<br />APS<br />And<br />E.Dr.<br />Elite Sales Processing, Inc.®<br />Your connecting Link to The Future<br />Telephone<br />Inspections<br />Prescription <br />Check<br />TPA “CFA”<br />Back<br />End<br />Process<br />Mortality<br />Check<br />And<br />Balance<br />Field<br />Relations<br />TPA “CFA”<br />Front <br />End<br />Process<br />Underwriting<br />Administration<br />Actuarial<br />Alliance <br />Reinsurance<br />Company<br />Approval<br />3<br />
  4. 4. 4<br />Our Philosophy -- is built on earning trust and respect from our clients and employees, building strong relationships, sound operating structures, client’s satisfaction, and creating profitable and timely professional solutions for our clients’ concerns and needs.<br />Our Privacy Policy -- we will safeguard confidential information according to strict standards of security and confidentiality, with full adherence to the rules and procedures established for the Insurance Industry by MIB, FCRA, GLB, HIPAA and all other laws to protect any information your clients, consumers, insurance service providers, and customers share with us.<br />
  5. 5. ESP Management<br />5<br /><ul><li>Tom Gracey, Chairman - Founder of one of the largest underwriting outsourcing companies in the USA. He’s been a consultant for a Global 400 company, an adjunct professor for more than 20 years, an author, and former Vice President/Chief Underwriter for three major insurance companies.
  6. 6. Carla Brown, CEO – 25 + years insurance industry experience, former Senior Vice President, Division President and Board of Director of one of the largest underwriting and insurance services outsourcing companies in USA.
  7. 7. Chad Gracey, President/COO/CMO – 25 + years insurance industry experience, former Senior Vice President, Division President and Board of Director for one of the largest underwriting and insurance services companies in the USA.</li></li></ul><li>6<br />UNDERWRITING<br /><ul><li>Fully underwritten
  8. 8. Simplified
  9. 9. Rules Based
  10. 10. Point of Sale
  11. 11. Administration - Underwriting
  12. 12. Administration – Front/Back end function processing with affiliated TPA.
  13. 13. Audits
  14. 14. Creative solutions to your underwriting needs. </li></ul>Our underwriting services will be designed and built to meet your specific needs, rules, and procedures. It can be as simple or as complex as needed based on what you want accomplished. We will help you with any one function, any combination, or create a virtual process for you.<br />Rules based and Point of Sale programs – we will build you state of the art programs and applications to fit the mortality expectations of the products. These programs can be built to give immediate approval without additional requirements or be part of a time sensitive issue process or any combination – these programs can have immediate checking features, MIB check, MVR, Prescription check, and other innovative features. <br />Elite Sales Processing, Inc.®<br />
  15. 15. 7<br />Telephone Interviews<br />Tom Gracey as a Vice President/Chief Underwriter for a major insurance carrier was one of the first pioneers and creators of the Telephone Interview concept over 30 years ago. Under the ESP umbrella there is no limit to creative solutions for your mortality and morbidity protection – You will have the power of ESP working for you.<br />Point of sale concepts were brought to new creative solutions under Tom’s, Chad’s, and Carla’s leadership over the past 25 years and we at ESP are introducing to the insurance industry new creative point of sale concepts and rules based underwriting solutions in association with creative interviewing.<br />We train our interviewers to think and respond as trained underwriters – ESP has a one of a kind training program that is designed as a Underwriting training program. Our training program is designed by Tom and all training and on-going training is personally done by Tom, Chad, and Carla, and our Medical Director. ESP requires on-going training of our interviewers that duplicates training of a Underwriter.<br />We will customize and create a program that best fits your company, mortality, morbidity, and budget. We will design an IT program that will provide the best connectivity and that will give you the service you must have.<br />Our Web based connectivity between You and ESP will be designed to fit your needs and will have the features you need. We will do it together.<br />We will design a program for you as simple or as complex that is needed to deliver the results you require.<br />Elite Sales Processing, Inc.®<br />
  16. 16. 8<br />Telephone Application<br />We were among the early pioneers in Tele-Application processing years ago. We understand why you need ESP to provide accurate, timely, cost effective, and understandable applications that can not be compromised. <br />The connectivity between ESP, paramedical companies, and other insurance service providers depending on your rules/procedures must be monitored and controlled to insure timely and accurate processing of the application. ESP will insure that connectivity and communication are established and maintained.<br />There are numerous parts and processes to a Tele-Application program. ESP can do any part, combination of, or the whole thing – please contact us and we can help you design a total Tele-Application process that fits your needs and product. <br />We will build your Tele-app program to your specifications.<br />Elite Sales Processing, Inc.®<br />
  17. 17. 9<br />Express Doctor’s Report – E.Dr.<br />How many times have you said I don’t need a full APS and I don’t have time to wait and it costs too much? If only I had a way to get limited data to make an underwriting decision -- where is ESP when I need it?<br />E. Dr.is not a substitute for the traditional Attending Physician Statement (APS); however, it can be used instead of an APS very effectively when you only need certain data. (What were the results of last months exam, Path Report of cancer 3 years ago etc.) The situations are numerous – you design the need every time you want a E. Dr. – no set rules, no limit to your ESP.<br />We can even set up routine 5 question or less impairment E. Dr’s to zero in on mortality or morbidity concerns in certain ages, products etc. You analyze your need and then let your ESP take over.<br />Call us and we can go over how this works – Fast, easy, cost effective, connectivity is how you want it. <br />You have the power of ESP.<br />Elite Sales Processing, Inc.®<br />
  18. 18. 10<br /> Attending Physician Statement<br />We believe there are many Excellent APS providers in our Industry and the method is the same today as it was years ago except for how the transfer of the data is handled back and forth.<br />We as an insurance community are at the mercy of medical facilities and doctors. There have been many different approaches to obtaining APS’s over the years but it is still difficult.<br />There are beliefs that one provider has better service over another provider – this may be true based on organizational structure, delivery systems, how fast you process the request and with or without a check etc.<br />However, we simply don’t think that at the end of the day when you look at the whole picture you are satisfied with the current process regardless of who the provider is and its costing you a lot of time and money and perhaps loss of business.<br />We are not claiming we are faster or even better – but we are organized and experienced – you have to be the judge. <br />We feel we can offer you -- one important difference in the APS situation -- cost savings and built in auditing of the APS process. It’s our partnership funding concept that we call PFC.<br />With a little ESP this PFC can ease the pain of the cost factor and we will provide competitive excellent service. APS summary programs that fit your needs can be designed especially for you also.<br />Elite Sales Processing, Inc.®<br />
  19. 19. Historical:<br />The story starts in 1967 with Tom Gracey – Tom was a medic in the military and after returning home from his tour in Southeast Asia he joined Mutual/United of Omaha Insurance Company in Omaha, Nebraska. <br />He worked in the policy owner service department at Mutual for years while he attended college at night and in 1974 he earned his undergraduate degree in Business. Where we are today starts at that point.<br />Tom went on to become an Underwriter at several insurance companies and became one of the youngest Vice President’s of Underwriting in the country at that time. During this period of underwriting he also earned Master degrees in Management and Human Relations. He was an adjunct faculty member at several colleges teaching weekends and evenings – thus creating an intense desire for training and education for all the future employees to come. He took a 6 month sabbatical from the insurance industry to become an Academic Dean of one of the largest business colleges in the Mid-West.<br />During these years as head of underwriting and administration for several insurance companies Tom pioneered the telephone interview concept in the Insurance Industry along with other creative underwriting concepts.<br />During these years – Carla Brown joined Tom as his trusted manager. While working in Kansas, Tom was asked to be a founding Executive to start an Insurance Company from scratch in Omaha, Nebraska by one of the largest insurance companies in the USA at the time -- he didn’t hesitate to get back to his roots in Omaha. It wasn’t long before Tom asked Carla to move her family from Kansas to Omaha to be the underwriting administration head of operations for the new insurance company.<br />The desire to create new concepts and alternatives for the insurance industry started way back in 1967 and the intense desire to be an entrepreneur was becoming an overwhelming focus in Tom’s life once the insurance company was up and running and successful. Tom left to start an Underwriting and Insurance Services Company. It wasn’t long after starting the company that Carla and Tom’s two sons, Scott and Chad, joined the company.<br />Tom, Carla, Scott and Chad built together along with fantastic and faithful clients plus numerous trusted, valued, loyal, and gifted employees one of the largest underwriting/insurance services outsourcing companies in America .<br />In 2004 after almost 20 years of operations we sold our company.<br />In 2007 – ESP was founded to provide high quality, integrity based, fair priced products with creative professional alternatives for the insurance industry. Not to repeat the past but offer new dimensions , products and services.<br />Elite Sales Processing, Inc. ®<br />
  20. 20. 12<br />Elite Sales Processing, Inc. (ESP), Actuarial Consultants, Inc. (ACI), Certainty Financial Assurance, Inc. (CFA), and Insurance Insight Group, LLC (IIG) founded Amplified, LLC (AMP) to provide a total solution with minimal capital outlay.<br />AMP has combined Underwriting, Actuarial, Technology, Administration, Sales, Distribution, and Marketing into a focused collaboration that has created an innovative, one-of-a-kind turnkey program.<br />AMP provides a unique team approach to program management where all facets are custom-designed to work seamlessly together, resulting in a more effective, more efficient, and altogether simpler process for your company.<br />While the complete package of services is available, we also provide whichever services our clients would like to use. We tailor our solutions to match client needs.<br />Tom Gracey – General Manager<br />
  21. 21. Amplified Provides a Total Solution<br />13<br />Application <br />Design &<br />Processing<br />Distribution<br />Marketing<br />Complete Back Office & Agency<br />Support<br />Product <br />Design<br />Underwriting<br />Actuarial<br />Support<br />Without a large capital risk<br />
  22. 22. One United Team<br />14<br /><ul><li>Having worked together for over ten years, the AMP chain of companies has now come together as one united team to Power Your Success. Amplified has combined Underwriting, Actuarial, Technology, Administrative, Sales, Distribution, and Marketing into a single focused collaboration that has created an innovative one of a kind turnkey program.</li></ul>Distribution<br />IIG<br />Underwriting<br />ESP<br />Systems<br />CFA<br />Marketing<br />IIG<br />Actuarial<br />ACI<br /> Plug Amp in and amplify your success.<br />
  23. 23. Product development and Actuarial Support<br />Administration development and processing: New Business application processing, billing and collections, commission payments, policy service, claims, debit balance management, Web based applications for agents and consumers, Reports, Flexibility, Versed in different approaches. A variety of agency services. Complete back office and agency support<br />Insurance Insight Group (IIG) enables you to enter new markets, build distribution, optimize marketing, and strengthen operations in the Life and Annuity marketplace. IIG enables you to enhance your position in your chosen marketplace. IIG is focused on providing solutions that will create growth opportunities and improved return on investment.<br />Underwriting, Claim Review, MIB, Plan F review, Application development, Underwriting administration, Field Relations, Vendor relations, Insurance information services provider.<br />A Unique Team Approach<br />15<br /><ul><li>Amplified provides a unique TEAM approach to program management where all facets are custom designed to work seamlessly together, resulting in a more effective, more efficient, and altogether simpler process for your Company</li></ul>Actuarial<br />ACI<br />Systems<br />CFA<br />Underwriting<br />ESP<br />Distribution/<br />Marketing<br />Insurance Insight group<br />
  24. 24. Key Team Members<br />16<br />Actuarial<br /><ul><li>ACI – Actuarial Consultants, Inc. David Lee, FSA, MAAA, President – After attaining the position of Sr. Vice President/Chief Actuary for one of the largest Insurance Companies in USA, established his company in 1995 specializing in product development. David has published numerous actuarial articles in a variety of industry publications and teaches college mathematics.
  25. 25. ESP – Elite Sales Processing, Inc. Tom Gracey, Chairman - Founder of one of the largest underwriting outsourcing companies in the USA. He’s been a consultant for a Global 400 company, an adjunct professor for more than 20 years, an author, and former Vice President/Chief Underwriter for three major insurance companies. Carla Brown, CEO – 25 + years insurance industry experience, former Senior Vice President, Division President and Board of Director of one of the largest underwriting and insurance services outsourcing companies in USA. Chad Gracey, COO/President – 20 + years insurance industry experience, former Senior Vice President, Division President and Board of Director for one of the largest underwriting and insurance services companies in the USA.</li></ul>Underwriting<br />
  26. 26. Key Team Members<br />17<br /><ul><li>CFA – Certainty Financial Assurance, Inc. Tom Buchholz, FLMI, ACS, President – 24 years insurance industry experience. Has worked for several well known software/administrative companies managing all software development and hardware support. Has served as Director of systems architecture with universal systems overseeing all applications software direction, strategies, alliances, and methodologies. Has served as Production Support Manager with Vantage in their service bureau facility. His knowledge base is diversified working with Universal Life, Annuity, Interest sensitive whole life, and Traditional product types in addition to numerous conversions and development programs. Sandy Hensley, FLMI, Vice President. 25 years experience in the insurance industry with software/administrative concepts. Sandy has worked as client account manager with Prudential Select Life Insurance Company and has been instrumental as liaison in the operations of CFA with all clients and training programs.
  27. 27. IIG – Insurance Insight Group. Chris Conklin, FSA, MAAA, Principal and Actuary, Chris developed new products that resulted in one company achieving sales growth over a ten year period from nearly Zero sales to over $100 million annually in life sales and $3 Billion annually in annuity sales. Mark Stone, Principal & Marketing Strategist, expertise in all aspects of the marketing communications and e-commerce functions performed by insurance organizations. Was long-time Vice President of corporate communications strategy and implementation . Steve Kennedy, Principal & COO, expertise includes all aspects of operational and financial management functions performed by insurance companies. He has helped carriers with operational improvement reviews, operational outsourcing including negotiation, transition, and management, operational audits, budget development and business and financial planning. Steve was a long-time Vice President of Operations for a major insurance carrier where he guided an operation from processing $500 million in annual sales to over $100 Million in life sales and $3 Billion in annual annuity sales over a four year period. IIG provides training and support to over 2,500 + contracted agents across the USA. IIG provides expertise in Agent Recruitment, Contracting, Training, Lead Distribution, and Lead control.</li></ul>Systems<br />Distribution Marketing<br />
  28. 28. The Power of Amplified<br />18<br /><ul><li>The Power of Amplified will give you the opportunity to earn profits and enter markets quickly without staffing, product development, processing, underwriting, or distribution concerns or delays. </li></ul>Quick<br />Easy<br />Profitable<br />No Setup Costs<br />Convenient<br />No Large Capital Risks<br />Let Amp power your profits.<br />
  29. 29. Application Processing Summary Point of Sale <br />Elite Sales Processing, Inc. (ESP)<br />Agent & Applicant Call ESP <br />Agent & Applicant<br />8 Minutes to Success<br />CFA<br />Lead Generated<br />Pre-Set appointment<br />Pre-Qualification <br />Sale is Made<br />Application is completed<br />Point of Sale Interview/Repeat application<br />MIB searched/IAI/Plan F/Report codes <br />IntelliScript<br />Fraud statement reviewed<br />Agent Check List/Agent Statement<br />Decision is made – Approve/Decline<br />If Declined – Decline letter sent – CFA Notified<br />If Approved – Premium Payment options - Bank Draft authorization completed<br />Policy Number assigned<br />Electronic Transfer of file and decision to CFA<br />Front End and Back End Processing<br />Policy Issue - Emails/mails/other - policy to agent/applicant<br />Commissions<br />Policy Owner service<br />Reporting<br />Deposits Premiums to Insurance Company<br />Insurance Company<br />Turnkey program with minimal capital investment<br />Competitive Product<br />Innovative – automated processing<br />AMP – Experienced team with broad experience<br />On-Going management to achieve expected results<br />Excellent niche marketing opportunity<br />19<br />Copyright 2010 - AMP<br />
  30. 30. 20<br />ESP Insurance Services<br />www.elitesalesprocessing.com <br />Corporate – Underwriting/Case Management/IT<br />9140 West Dodge Road – Suite 404<br /> Omaha, NE 68114<br /> 402-933-1758<br />Insurance Services Center – Point of Sale/Rules Based Programs/<br /> Telephone Inspections/E.Dr./Tele-App/APS<br />101 North Elm Street<br />Avoca, Iowa 51521<br />712-343-2367 <br />Chad Gracey - Direct 402-933-1758<br />chad.gracey@elitesalesprocessing.com<br /> Tom Gracey – Direct 402-502-7487<br /> teg5@cox.net<br />Elite Sales Processing, Inc.®<br />

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