IICBTRe-Inventing Hospitality, Products & Services
Profile• Established in Jan’07• First independent coffee & Barista  service school in the region• Provide comprehensive so...
Benefits to Organizations•   Staff retention & higher performance•   Employee productivity& knowledge•   Enhance customer ...
Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development  Program• Café M...
Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Eti...
Restaurant/Café  Service Skills
Who Can Attend?• F&B staff• Individuals who want to start a career or  seek a part time opportunities in QSR• Owners and M...
Course Objective• Outline the important role of a waiter• Create knowledge, skills and attitude• Enhance communication ski...
Course Overview• Positive Attitude towards Work and People• Quality Service Skills   • Customer Care   • The Service Seque...
Course Overview• The Service Sequence   • Meeting & Greeting   • Seating & First Drink   • Taking the Order   • Serving th...
Course Overview• Efficient Mode of Planning & Performing  • Pre-opening Procedures  • Importance of Hand over – Take Over ...
Course Details• Learning is instilled through lectures, video training, demonstrations• Role play and discussions of real ...
Upcoming SlideShare
Loading in …5
×

IICBT Restaurants Service Skills

2,037 views
1,876 views

Published on

Comprehensive course in professional service skills include front and back of the house service operations. The key to successful business is the front line service team and this training will enhance value to fuel the growth of an organization

Published in: Career, Education, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,037
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
48
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

IICBT Restaurants Service Skills

  1. 1. IICBTRe-Inventing Hospitality, Products & Services
  2. 2. Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
  3. 3. Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
  4. 4. Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
  5. 5. Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
  6. 6. Restaurant/Café Service Skills
  7. 7. Who Can Attend?• F&B staff• Individuals who want to start a career or seek a part time opportunities in QSR• Owners and Managers of coffee shops and restaurant
  8. 8. Course Objective• Outline the important role of a waiter• Create knowledge, skills and attitude• Enhance communication skills at work place• Emphasize the importance of Personal Hygiene & best Practices
  9. 9. Course Overview• Positive Attitude towards Work and People• Quality Service Skills • Customer Care • The Service Sequence • Handling Complaints • Telephone Manners • Suggestive Selling, Up Selling and Cross selling
  10. 10. Course Overview• The Service Sequence • Meeting & Greeting • Seating & First Drink • Taking the Order • Serving the Order • During the Meal • Clearing the Table • Selling Desserts, Tea/Coffee • Presenting the Bill • Farewells
  11. 11. Course Overview• Efficient Mode of Planning & Performing • Pre-opening Procedures • Importance of Hand over – Take Over • Closing Procedures • Effective Communication at Work Place
  12. 12. Course Details• Learning is instilled through lectures, video training, demonstrations• Role play and discussions of real scenarios• Assessment is conducted and certificate is awarded upon completion of the training• Course material is provided to all participants• Duration: 12 hours, including practical

×