Information service 2.0
and information needs of a library participant
Isto Huvila
Information Studies | Åbo Akademi
Isto Huvila 2008 | isto.huvila@abo.fi
Based on a research project on
information service 2.0
A part of the Library 2.0 A N...
Isto Huvila 2008 | isto.huvila@abo.fi
2.0
Isto Huvila 2008 | isto.huvila@abo.fi
Library 2.0
Holmberg, Huvila, Kronqvist-Berg & Widén-Wulff (forthcoming)
Isto Huvila 2008 | isto.huvila@abo.fi
Library 2.0 is a change in
interaction between users and
libraries in a new culture ...
Isto Huvila 2008 | isto.huvila@abo.fi
Library 2.0 is about libraries
being present on the web.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Library 2.0 is about presence
of library and information
services on the web
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/ginable/325235488
Isto Huvila 2008 | isto.huvila@abo.fi
Information
service 2.0
Isto Huvila 2008 | isto.huvila@abo.fi
Whose services?
Isto Huvila 2008 | isto.huvila@abo.fi
Denver Public Library has
786 friends in MySpace
Isto Huvila 2008 | isto.huvila@abo.fi
John is a friend
of Foo Public
Library in
MySpace.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
CC Attribution-NonCommercial-Sharealike 2.0 Ludwig Gatzke Ludwig Gatzke Ludwig Gatzk...
Isto Huvila 2008 | isto.huvila@abo.fi
CC Attribution-NonCommercial-Sharealike 2.0 Ludwig Gatzke Ludwig Gatzke Ludwig Gatzk...
Isto Huvila 2008 | isto.huvila@abo.fi
Web 2.0
according to
John
Isto Huvila 2008 | isto.huvila@abo.fi
Easy publishing
of viewpoints in
form of blogs, social
tags, reviews and
images.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
20 285 subscribers
only on Google
Reader, 5th on
Technorati ranking list.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
411 129 pages
tagged with
”library”.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
651 reviews written
on Harry Potter and
the Deathly Hallows.
Isto Huvila 2008 | isto.huvila@abo.fi
Connections
made easy. 
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Search
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Qualitative-
quantitative and
statistical
consensus.

Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
2 502 641 articles in
English language
Wikipedia.
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
The most popular page
tagged using ”library”
is LibraryThing with
19 016 taggers.
Isto Huvila 2008 | isto.huvila@abo.fi
Library 2.0
according to
John
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi

Isto Huvila 2008 | isto.huvila@abo.fi
507 public libraries,
81 school libraries,
404 academic libraries
and 61 special lib...
Isto Huvila 2008 | isto.huvila@abo.fi

Isto Huvila 2008 | isto.huvila@abo.fi

Isto Huvila 2008 | isto.huvila@abo.fi

Isto Huvila 2008 | isto.huvila@abo.fi
This is the
baseline.
Isto Huvila 2008 | isto.huvila@abo.fi
Politics Life News Music Family Photography Sports Travel Personal
Thoughts Random A...
Isto Huvila 2008 | isto.huvila@abo.fi
1. men's 4x100 freestyle relay
2. individual olympic gold medal
3. middle east times...
Isto Huvila 2008 | isto.huvila@abo.fi
What are Wikipedians doing?
Huvila 2008
1. Relying on personal expertise
2. Surfing ...
Isto Huvila 2008 | isto.huvila@abo.fi
It is easy to
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
It is difficult to
Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/christinaellis/2382969362
Isto Huvila 2008 | isto.huvila@abo.fi
Search
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/timcaynes/132306599
Isto Huvila 2008 | isto.huvila@abo.fi
Towards critical
success factors in
information service 2.0
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Search
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Isto Huvila 2008 | isto.huvila@abo.fi
Information service 2.0
and information needs of a library participant
Isto Huvila
Information Studies | Åbo Akademi
isto....
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Information Service2.0

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What is or could be Information service 2.0 in web 2.0

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  • And more than that it is interaction, it is service in motion
  • The services libraries provide or services the library users need; information service for library participants (in L2)
  • The services libraries provide or services the library users need
  • What does this mean?
  • Blogs represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • Let’s focus on John instead of libraries and what he is doing, what are his information needs and what is his information work like?
  • John is an active websurfer and has account on all of these services
  • And all these – and a couple of others. OK, What’s in there, what kind of information all these services contain and mediate.
  • What John can do on the Web 2.0?
    Analysis of Web 2.0 as an information infrastructure (or as a Knowledge organisation system)
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • Wikipedia (quantity of people becomes a relative good quality consensus; for general use), social tags form a statistical consensus of topics in different resources, blogpulse
  • It is about API:s
    Taggalaxy shows Flickr tags as a galaxy
  • Iphonenearby (ebay, at&t & apple)
  • Plus instant messaging, mobile technologies and so on.
  • Plus API:s, instant messaging, mobile technologies and so on.
  • Wikipedia (quantity of people becomes a relative good quality consensus; for general use), social tags form a statistical consensus of topics in different resources, blogpulse
  • Wikipedia (quantity of people becomes a relative good quality consensus; for general use), social tags form a statistical consensus of topics in different resources, blogpulse
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • Central characteristics of Web 2.0 services, that is basically library 2.0 technologies
  • What is this all about .. Sorry this was supposed to be a L2, not W2 presentation. Here you go.
  • What John gets from Web 2.0 services?
    Blogs, Flickr images, music, reviews etc. represent a viewpoint; benefits of easy publishing; about what’s going on at the moment; podcasts and vodcasts are basically a form of blogging, just like microblogging: Jaiku, Twitter and so on. Together the blogs form a blogosphere, a statistical average of viewpoints.
  • Minabibliotek.se (Umeå-region) man kan tagga sina egna böcker
  • Business subject reference wiki at Ohio State University
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • It is easy to follow a trail i.e. to keep aware of things you already know (and you know the sources) to a degree.
  • And to find something quite unexpectacle  to accidentally discover information
  • To find something about almost everything
  • And to make statistical and logical (programmatic) inferences i.e. mashups
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • To preserve
  • To maintain access (for sure: the first and foremost thing of companies to do is to increase shareholder value, not to preserve and maintain accessibility)
  • It is difficult to get and manage a qualitative context
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • But not the added value of libraries!
    It is easy to make available, access and to connect seamlessly.
    It is not too easy to keep available, provide access and to connect meaningfully.
    It is extremely difficult to manage qualitative contexts.
  • To maintain access (for sure: the first and foremost thing of companies to do is to increase shareholder value, not to preserve and maintain accessibility)
  • To manage educated, ”responsible” and qualitative contexts
  • To provide access to something rather definite about many things.
  • Let’s focus on John instead of libraries and what he is doing, what are his information needs and what is his information work like?
  • Let’s focus on John instead of libraries and what he is doing, what are his information needs and what is his information work like?
  • Information Service2.0

    1. 1. Information service 2.0 and information needs of a library participant Isto Huvila Information Studies | Åbo Akademi
    2. 2. Isto Huvila 2008 | isto.huvila@abo.fi Based on a research project on information service 2.0 A part of the Library 2.0 A New Participatory Context project (Information Studies, ÅA) financed by the Academy of Finland.
    3. 3. Isto Huvila 2008 | isto.huvila@abo.fi 2.0
    4. 4. Isto Huvila 2008 | isto.huvila@abo.fi Library 2.0 Holmberg, Huvila, Kronqvist-Berg & Widén-Wulff (forthcoming)
    5. 5. Isto Huvila 2008 | isto.huvila@abo.fi Library 2.0 is a change in interaction between users and libraries in a new culture of participation catalysed by social web technologies Holmberg, Huvila, Kronqvist-Berg & Widén-Wulff (forthcoming)
    6. 6. Isto Huvila 2008 | isto.huvila@abo.fi Library 2.0 is about libraries being present on the web.
    7. 7. Isto Huvila 2008 | isto.huvila@abo.fi
    8. 8. Isto Huvila 2008 | isto.huvila@abo.fi
    9. 9. Isto Huvila 2008 | isto.huvila@abo.fi Library 2.0 is about presence of library and information services on the web
    10. 10. Isto Huvila 2008 | isto.huvila@abo.fi
    11. 11. Isto Huvila 2008 | isto.huvila@abo.fi
    12. 12. Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/ginable/325235488
    13. 13. Isto Huvila 2008 | isto.huvila@abo.fi Information service 2.0
    14. 14. Isto Huvila 2008 | isto.huvila@abo.fi Whose services?
    15. 15. Isto Huvila 2008 | isto.huvila@abo.fi Denver Public Library has 786 friends in MySpace
    16. 16. Isto Huvila 2008 | isto.huvila@abo.fi John is a friend of Foo Public Library in MySpace.
    17. 17. Isto Huvila 2008 | isto.huvila@abo.fi
    18. 18. Isto Huvila 2008 | isto.huvila@abo.fi CC Attribution-NonCommercial-Sharealike 2.0 Ludwig Gatzke Ludwig Gatzke Ludwig Gatzke http://flickr.com/photos/stabilo-boss/101793493/
    19. 19. Isto Huvila 2008 | isto.huvila@abo.fi CC Attribution-NonCommercial-Sharealike 2.0 Ludwig Gatzke Ludwig Gatzke Ludwig Gatzke http://flickr.com/photos/stabilo-boss/101793494
    20. 20. Isto Huvila 2008 | isto.huvila@abo.fi Web 2.0 according to John
    21. 21. Isto Huvila 2008 | isto.huvila@abo.fi Easy publishing of viewpoints in form of blogs, social tags, reviews and images.
    22. 22. Isto Huvila 2008 | isto.huvila@abo.fi
    23. 23. Isto Huvila 2008 | isto.huvila@abo.fi 20 285 subscribers only on Google Reader, 5th on Technorati ranking list.
    24. 24. Isto Huvila 2008 | isto.huvila@abo.fi
    25. 25. Isto Huvila 2008 | isto.huvila@abo.fi 411 129 pages tagged with ”library”.
    26. 26. Isto Huvila 2008 | isto.huvila@abo.fi
    27. 27. Isto Huvila 2008 | isto.huvila@abo.fi 651 reviews written on Harry Potter and the Deathly Hallows.
    28. 28. Isto Huvila 2008 | isto.huvila@abo.fi Connections made easy. 
    29. 29. Isto Huvila 2008 | isto.huvila@abo.fi
    30. 30. Isto Huvila 2008 | isto.huvila@abo.fi
    31. 31. Isto Huvila 2008 | isto.huvila@abo.fi
    32. 32. Isto Huvila 2008 | isto.huvila@abo.fi Search
    33. 33. Isto Huvila 2008 | isto.huvila@abo.fi
    34. 34. Isto Huvila 2008 | isto.huvila@abo.fi Qualitative- quantitative and statistical consensus. 
    35. 35. Isto Huvila 2008 | isto.huvila@abo.fi
    36. 36. Isto Huvila 2008 | isto.huvila@abo.fi 2 502 641 articles in English language Wikipedia.
    37. 37. Isto Huvila 2008 | isto.huvila@abo.fi
    38. 38. Isto Huvila 2008 | isto.huvila@abo.fi The most popular page tagged using ”library” is LibraryThing with 19 016 taggers.
    39. 39. Isto Huvila 2008 | isto.huvila@abo.fi Library 2.0 according to John
    40. 40. Isto Huvila 2008 | isto.huvila@abo.fi
    41. 41. Isto Huvila 2008 | isto.huvila@abo.fi 
    42. 42. Isto Huvila 2008 | isto.huvila@abo.fi 507 public libraries, 81 school libraries, 404 academic libraries and 61 special libraries have blogs. according to the blogging libraries wiki, e.g. Turku City Library excluded 
    43. 43. Isto Huvila 2008 | isto.huvila@abo.fi 
    44. 44. Isto Huvila 2008 | isto.huvila@abo.fi 
    45. 45. Isto Huvila 2008 | isto.huvila@abo.fi 
    46. 46. Isto Huvila 2008 | isto.huvila@abo.fi This is the baseline.
    47. 47. Isto Huvila 2008 | isto.huvila@abo.fi Politics Life News Music Family Photography Sports Travel Personal Thoughts Random Art Entertainment Poetry Books Food Media Olympics Culture Humor Religion Technology Video Friends Writing Movies Love Barack Obama Events Fashion Business Health Reviews People Photos Relationships China Christianity Russia Work History Blogging Faith Education Design Journal Philosophy Internet Home Blog Science The Page TV 2008 God My Life Film Videos Miscellaneous Rants School Society War Nature Environment Misc Obama Opinion Kids Shopping Pictures] Parenting Funny Fiction Church Current Events Literature John McCain Recipes Me Theology Georgia Spirituality Fan Blast Feature Inspiration Television India Photo Ramblings Fun Community Links Wallpaper IPhone Linux Musings Games Review Israel Marriage Marketing Random Thoughts Sex Software Women Quotes Current Affairs Pop culture Hip-hop Children Blabber Hillary clinton Articles America Learning Economy Apple Diary Bible Human Rights Combat Sports Economics Lifestyle INTERNATIONAL World Event Results Comedy Daily life Anime Comics Energy English Islam Book Reviews Money California Boxing Japan Announcements Election Democrats McCain Christian Real Estate Prayer Political New York Stories Blogs Military Tags used at Wordpress.com 2008/08/12
    48. 48. Isto Huvila 2008 | isto.huvila@abo.fi 1. men's 4x100 freestyle relay 2. individual olympic gold medal 3. middle east times 4. visual studio 2008 service pack 1 5. bernie mac and isaac hayes 6. previous world record 7. relations with the united states 8. responsibility of peacekeeping and mediating in abkhazia and south ossetia 9. chef on south park 10. swimmer michael phelps Key phrases at Blogpulse.com 2008/08/12
    49. 49. Isto Huvila 2008 | isto.huvila@abo.fi What are Wikipedians doing? Huvila 2008 1. Relying on personal expertise 2. Surfing on the net 3. Browsing a specific source 4. Visiting the local library
    50. 50. Isto Huvila 2008 | isto.huvila@abo.fi It is easy to
    51. 51. Isto Huvila 2008 | isto.huvila@abo.fi
    52. 52. Isto Huvila 2008 | isto.huvila@abo.fi
    53. 53. Isto Huvila 2008 | isto.huvila@abo.fi
    54. 54. Isto Huvila 2008 | isto.huvila@abo.fi
    55. 55. Isto Huvila 2008 | isto.huvila@abo.fi It is difficult to
    56. 56. Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/christinaellis/2382969362
    57. 57. Isto Huvila 2008 | isto.huvila@abo.fi Search
    58. 58. Isto Huvila 2008 | isto.huvila@abo.fi
    59. 59. Isto Huvila 2008 | isto.huvila@abo.fihttp://www.flickr.com/photos/timcaynes/132306599
    60. 60. Isto Huvila 2008 | isto.huvila@abo.fi Towards critical success factors in information service 2.0
    61. 61. Isto Huvila 2008 | isto.huvila@abo.fi
    62. 62. Isto Huvila 2008 | isto.huvila@abo.fi Search
    63. 63. Isto Huvila 2008 | isto.huvila@abo.fi
    64. 64. Isto Huvila 2008 | isto.huvila@abo.fi
    65. 65. Isto Huvila 2008 | isto.huvila@abo.fi
    66. 66. Isto Huvila 2008 | isto.huvila@abo.fi
    67. 67. Information service 2.0 and information needs of a library participant Isto Huvila Information Studies | Åbo Akademi isto.huvila@abo.fi

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