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Pearson, J. Nelson, P, Titsworth, S., & Harter, L. (2010). Human communication (4th ed.). New York, NY: McGraw Hill.

Pearson, J. Nelson, P, Titsworth, S., & Harter, L. (2010). Human communication (4th ed.). New York, NY: McGraw Hill.

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    Ch. 0 9 small group pdf Ch. 0 9 small group pdf Presentation Transcript

    • Small GroupCommunicationCHAPTER NINEMonday, April 16, 12
    • Monday, April 16, 12
    • ObjectivesWhy important and definition.Types of small groups.Group culture.Leadership.Specific communication skills and problem solving.Ethics.Monday, April 16, 12
    • Important to studybecause...We need groups to meet needs that we can’t meetalone.Groups are everywhere.Knowing how groups function and how to behavein them is a highly valued job skill.Working well in groups requires training.Essential to the democratic process.Monday, April 16, 12
    • Small-groupcommunication is...Interaction between 3-9 people working togetherto achieve an interdependent goal.Monday, April 16, 12
    • 4 TypesTask-orientedExist to complete tasks (make decisions/solve problems).Committees.Relationship-orientatedLong-term; exist to meet needs of inclusion/affection. Families.AssignedEvolve out of hierarchy---you have to be in it.EmergentResults of environmental conditions. Friendship groups.Monday, April 16, 12
    • Group Culture: NormsUnique culture starts to form as soon as the groupis created.Norms: Informal rules for group interactioncreated and sustained through communication.EX: Being late to meetings.Monday, April 16, 12
    • Group Culture: RolesGroup Culture: Socially negotiated system ofrules that guide group behavior.Roles: Consistent pattern of interaction orbehavior exhibited over time. Can be formal andinformal.Roles are defined by specific behaviors, and threespecific types are...Monday, April 16, 12
    • Behaviors that define rolesTask-functionsDirectly relevant to task and productivity.Maintenance functionsFocus on interpersonal relationships.Self-centered functionsServe the needs of the individual at expense of thegroup.Monday, April 16, 12
    • Culture continued:CohesivenessGroup climate: Emotional tone or atmospheremembers create within the group.Monday, April 16, 12
    • GroupthinkGroupthink: Unintended outcome of cohesion in whichdesire for cohesion/agreement takes precedence overcritical analysis and discussion.Illusion of invulnerability.Self-censorship.Direct pressure on those who have different opinions.http://www.youtube.com/watch?v=qYpbStMyz_Ihttp://www.youtube.com/watch?v=nPobACr9oL4Monday, April 16, 12
    • Monday, April 16, 12
    • Diversity in GroupsCan be observable and implicit.How different cultures view groups (p. 232).Monday, April 16, 12
    • Groups in The New EraNot just about problem solving...Make decisions.Effect change.Negotiate conflict.Foster creativity.Maintain ties between stakeholders:Groups of people who have an interest in the actions ofan organization.Monday, April 16, 12
    • How should you communicatein a small group?Relate statements to preceding remarks.Use conventional word arrangements.Speak concisely.State one point at a time.Monday, April 16, 12
    • Group Problem Solvingand Decision MakingGroups are usually better problem solvers thanindividuals.Systematic procedures help groups to solveproblems more effectively and have higher qualitydiscussions.Criteria: Standards by which a group mustjudge potential solutions. Can be absoluteand important.Monday, April 16, 12
    • Monday, April 16, 12
    • LeadershipLeadership: Using communication to influence thebehaviors and attitudes of others to meet group goals.Designated vs. Emergent.Democratic, laissez-faire, and autocratic.Power: Interpersonal influence that forms the basisfor group leaderships.Integrative, Reward, Punishment, Referent,Expert, etc.Monday, April 16, 12
    • As always..be ethical!SHARE your perspectives---that’s the point of the group.Be honest and truthful.Be thorough and unbiased.Behave with integrity.Learn to manage conflict. Some conflict good, but not toomuch.Ethical disagreement--Disagree with ideas not people, basedisagreement on evidence/reasoning, don’t reactdefensively.Monday, April 16, 12