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Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
Returns Management - Online Returns & Refunds
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Returns Management - Online Returns & Refunds

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  • 1. Start Here Follow @ignifyecommerce on Twitter Know More! Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel. Contact Us Phone - +1 (888) 446 4395 / sales@ignify.com Sign up for a free trial Get Started with Ignify eCommerce with a free trial. Returns Management with Ignify eCommerce Online Returns Processing with Back Office ERP Integration
  • 2. Ignify eCommerce FEATURE CONFIGURATION Overview of Returns Management & Associated Configurations 2
  • 3. Ignify eCommerce Feature Overview 3 Merchandize Eligibility – Mark items that are returnable vs items that are non-returnable. Advertise in your online catalog accordingly. Order Eligibility – Configure which orders are eligible for Returns. Minimum or Maximum Amount or Time Based criteria. Return Warehouse - Configure Warehouse to which merchandize should be returned. Print the Warehouse Address in Shipping Labels if needed. Ability to return the purchased merchandise via self service (My Account) portal on Web Store Channel. Or Have CSRs file returns on Manager Panel. Capability to receive the goods in the selected warehouse within Dynamics ERP. Automated refund on Credit Card once merchandise is received by the warehouse. Online RMA Dynamics Integration Return Policy Configure your Return Policies for automated enforcement. Restocking Fee based on SKU or Return Reason Code
  • 4. Ignify eCommerce Configure Returns Module 4 Return Automation Maximum/Minimum Order Amount for Order Eligibility. Return Warehouse, Return Shipping & Payment Method automation Restocking Fee Restocking Fee can be based on SKU or Return Reason Code. In case of SKU based restocking fee – each SKU can be configured for a fixed fee per unit, fixed fee or a % of Line Total.
  • 5. Ignify eCommerce Configure Return Reason Code(s) 5 Customer Reasons Control which return reasons are available for internal CSRs vs customers via Self-Service Portal. Reason Code Validity Control which reason code can be used for how many days from the Sales Order Date. Restocking Fee Charge Restocking Fee per Reason Code or per SKU. Based on the reasons for return or SKU purchased, charge your customers an appropriate fee.
  • 6. Ignify eCommerce FILING / SUBMITTING A RETURN How to submit Return Request through Self-Service Portal or Manager Panel 6
  • 7. Ignify eCommerce Return Submission by Customer via Self-Service Portal Customers can submit a return for an Order that has been Shipped. Based on the configured return policy, return button shows for a limited number of days. 7
  • 8. Ignify eCommerce Return Submission by CSR via Manager Panel CSR’s can submit a return for an Order that has been Shipped. When a CSR is filing a return, the eligibility criteria is not applied giving CSR flexibility to service customers who require special treatment. 8
  • 9. Ignify eCommerce Online Return Form Online Return Form with Reason Codes. Return Warehouse Automatically selected. 9 Refund Calculation Tax, Restocking Fee & Discount adjustments are done online as user prepares the Return Form. Refund on Credit Card Money can be refunded on Credit Card Accounts via an Online Refund Mechanism.
  • 10. Ignify eCommerce PROCESSING A RETURN REQUEST Return Acceptance & Processing 10
  • 11. Ignify eCommerce Processing Return Requests Online Return Submission & Customer Ships the Items to the Warehouse Warehouse Receives the Items via their Back Office ERP & Invoices the Return Order. Return Order Invoice (Credit Note) is integrated back to Manager Panel Batch Process generates refunds on Credit Card Accounts via Payment Gateway Refunds are integrated back to Back Office ERP against Return Invoice Return Requests are submitted online via an automated checkpoint ensuring only valid Returns get submitted. Returned Merchandize is received in the specified warehouse. The process of receiving & inspecting the merchandize is based on the Back Office Dynamics ERP. Different ERPs provide a slightly different process for Receiving Returns. When Return Invoice with Negative Amount (credit note) is generated – the amounts can be adjusted (if required) manually. This Return Invoice is integrated back to Manager Panel to indicate how much money should be refunded to the Customer. 11
  • 12. Ignify eCommerce Dynamics GP Return Workflow 12 Other Dynamics ERP have a very similar workflow with minor differences.
  • 13. Ignify eCommerce Customer Notifications 13 Return Order Filing Whenever a Return Order is filed a customer notification is sent to the customer informing the items filed for return. Refund Processed Whenever credit card refunds are processed, Manager Panel sends a notification to the Customer. Email Templates All email notifications can be controlled via customizable Email Templates for branding purposes.
  • 14. Ignify eCommerce RECONCILING REFUNDS Payment & Refund Reconciliations 14
  • 15. Ignify eCommerce Reconciling Refunds Manager Panel provides Refund Report that can be used to do Bank Reconciliation for the credit card account. 15
  • 16. Signup for a free trial of Contact Us Phone - +1 (888) 446 4395 / sales@ignify.com Ignify eCommerce Questions? Contact us! Address: 200, Pine Avenue, 4th Floor Long Beach, CA - 90802 Phone: +1 (888) IGNIFY5 Email: sales@ignify.com Know More! Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel. Find out More @ www.ecommercefordynamics.com Follow @ignifyecommerce on Twitter

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