Mobile Work Order solutions for high-performance service & maintenance

714 views
566 views

Published on

How IFS Mobile Work Order solutions support the complete needs of service and asset-intensive operations.

Published in: Technology, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
714
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
28
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Mobile Work Order solutions for high-performance service & maintenance

  1. 1. MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  2. 2. MOBILE WORK ORDER SOLUTIONS FOR HIGHPERFORMANCE SERVICE & MAINTENANCE How IFS Mobile Work Order solutions support the complete needs of service and asset-intensive operations 3 © 2013 IFS
  3. 3. JAMES ASHMORE PRINCIPAL BUSINESS SYSTEM ANALYST james.ashmore@ifsworld.com 4 © 2013 IFS
  4. 4. WHAT IS MOBILE WORK ORDER? © 2013 IFS
  5. 5. MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER? Configurable Device Capabilities 100% Offline Prescribed Workflow 6 Mobile Application for Service & Assets Mobility Built In MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  6. 6. MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER? Work Order Management: Details, Status Updates, Create WO, Signature Capture, History, … Work Order Features: Operations, Materials, Tools & Facilities, Expenses, Pictures, … Objects and Measurements: Spare Parts, Technical Data, History, … Purchasing: Work Order Requisitions and Order Receipts Questionnaires: Configurable Data Capture and Workflow 7 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  7. 7. MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER? 8 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  8. 8. WHY MOBILE WORK ORDER? © 2013 IFS
  9. 9. MOBILE WORK ORDER SERVICE MANAGEMENT UTILITIES & TELECOM AFTERMARKET / SERVICE PROVIDERS CONSTRUCTION, CONTRACTING FACILITIES MANAGEMENT TRANSPORT EPCI AEROSPACE & DEFENSE OIL & GAS, WIND AND SOLAR ASSET INTENSIVE 10 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  10. 10. MOBILE WORK ORDER WHY MOBILE WORK ORDER? WHAT DOES THE ENGINEER NEED IN THEIR “TOOL BAG” Self-sufficient Optimized UI and workflow Available at all times Make use of device capabilities WHAT DOES THE BUSINESS NEED FOR THE ENGINEERS Corporate application security & reliability Configure without modifications Wide range of device options Easy roll-out 11 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  11. 11. CONFIGURABILITY & EXTENSIBILITY © 2013 IFS
  12. 12. MOBILE WORK ORDER CONFIGURABILITY & EXTENSIBILITY OPTIONS TODAY Asset-intensive and field service layouts Workflow configuration Data filters 3rd Party integrations Questionnaires 13 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  13. 13. ASSET-INTENSIVE AND FIELD SERVICE LAYOUTS
  14. 14. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS Field-service UI that is address-centric Asset-intensive UI that is asset-centric Configured at system or user level 15 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  15. 15. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS 16 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  16. 16. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS ASSET: Crates 17 SERVICE: Van MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  17. 17. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS 18 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  18. 18. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS ASSET: Object, Room & Position 19 SERVICE: Full Address MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  19. 19. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS 20 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  20. 20. MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS SERVICE: • “On Site” button • Full contact information • Minimum object details ASSET: • “Start” button • No contact information • Full object details 21 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  21. 21. WORKFLOW CONFIGURATION
  22. 22. MOBILE WORK ORDER WORKFLOW CONFIGURATION CAN CONFIGURE THE FOLLOWING: WO updates and On Route function Customer and technician signatures WO features, such as: materials, expenses, purchase requests, tools & facilities, etc. Additional features, such as: measurements, object info, PO Receipts, WO History etc. Force automatic time report capture Force operation number on time reports to be mandatory 23 Configured at system or user level MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  23. 23. MOBILE WORK ORDER WORKFLOW CONFIGURATION 24 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  24. 24. MOBILE WORK ORDER WORKFLOW CONFIGURATION On Route enabled PO Receipt enabled 25 WO details in Edit mode and save enabled MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  25. 25. MOBILE WORK ORDER WORKFLOW CONFIGURATION 26 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  26. 26. MOBILE WORK ORDER WORKFLOW CONFIGURATION On Route hidden PO Receipt disabled 27 WO details readonly MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  27. 27. MOBILE WORK ORDER WORKFLOW CONFIGURATION 28 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  28. 28. MOBILE WORK ORDER WORKFLOW CONFIGURATION 14 WO Actions 29 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  29. 29. MOBILE WORK ORDER WORKFLOW CONFIGURATION 30 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  30. 30. MOBILE WORK ORDER WORKFLOW CONFIGURATION 6 WO Actions 31 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  31. 31. MOBILE WORK ORDER WORKFLOW CONFIGURATION 32 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  32. 32. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 33 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  33. 33. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Operations 34 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  34. 34. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 35 Materials MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  35. 35. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials Materials 36 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  36. 36. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 37 Tools & Facilities MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  37. 37. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 38 Tools & Tools & Facilities Facilities MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  38. 38. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 39 Tools & Facilities Expenses MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  39. 39. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 40 Tools & Facilities Expenses Expenses MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  40. 40. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 41 Tools & Facilities Expenses Pictures MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  41. 41. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 42 Tools & Facilities Expenses Pictures Pictures MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  42. 42. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 43 Tools & Facilities Expenses Pictures Report In Work Order MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  43. 43. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 44 Tools & Facilities Expenses Pictures Report InIn Work Report Work Order Order MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  44. 44. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 45 Tools & Facilities Expenses Pictures Report In Work Order MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS Engineer Signature
  45. 45. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Materials 46 Tools && Facilities, Expenses and Engineer Signature Tools Report In Engineer Expenses Pictures Facilities displayed in Workflow Order Work Signature MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  46. 46. MOBILE WORK ORDER WORKFLOW CONFIGURATION 47 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  47. 47. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations Operations 48 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  48. 48. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 49 Materials Materials MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  49. 49. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 50 Materials Materials Pictures Pictures MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  50. 50. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 51 Materials Materials Pictures Pictures Time Time MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  51. 51. MOBILE WORK ORDER WORKFLOW CONFIGURATION Operations 52 Materials Materials Pictures Pictures Time Time MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS Report In Work Order
  52. 52. MOBILE WORK ORDER WORKFLOW CONFIGURATION Time displayed in Workflow Operations 53 Materials Materials Pictures Pictures Report In Work Tools & Facilities, Expenses Time Time Order and Engineer Signature not displayed in Workflow MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  53. 53. DATA FILTERS
  54. 54. MOBILE WORK ORDER DATA FILTERS Dynamically limit mobile data Applicable to all entities Configured at system or user level MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  55. 55. MOBILE WORK ORDER DATA FILTERS 56 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  56. 56. MOBILE WORK ORDER DATA FILTERS All locations displayed for allowed sites 57 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  57. 57. MOBILE WORK ORDER DATA FILTERS All locations displayed for allowed sites 58 Limited to only 1 location MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  58. 58. MOBILE WORK ORDER DATA FILTERS 59 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  59. 59. MOBILE WORK ORDER DATA FILTERS All company employees displayed 60 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  60. 60. MOBILE WORK ORDER DATA FILTERS All company employees displayed 61 Limited to only team members MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  61. 61. MOBILE WORK ORDER DATA FILTERS FURTHER EXAMPLES: Pool Work Orders—restrict to “Teams” Part filtering—restrict to parts used by the engineer Object filtering—restrict to objects needed by the engineer Any data entity can be filtered! 62 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  62. 62. THIRD-PARTY INTEGRATIONS
  63. 63. MOBILE WORK ORDER 3RD PARTY INTEGRATIONS LAUNCH APPS AND WEB PAGES FROM MOBILE WORK ORDER Parameters passed to the app or web page Transformer app can be used for integration between Mobile Work Order and the app No code changes required for Mobile Work Order or 3rd party app Configured at system or user level 64 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  64. 64. MOBILE WORK ORDER 3RD PARTY INTEGRATIONS IFS Touch App “Quick Facts” opened from Mobile Work Order 65 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  65. 65. MOBILE WORK ORDER 3RD PARTY INTEGRATIONS IFS Touch App “Quick Facts” opened from Mobile Work Order 66 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  66. 66. MOBILE WORK ORDER 3RD PARTY INTEGRATIONS View child objects, object details, Info Card and connected media (plus any other Quick Facts search capabilities!) 67 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  67. 67. MOBILE WORK ORDER 3RD PARTY INTEGRATIONS FURTHER EXAMPLES: Document management apps Object/part manuals via web browser IFS web portals Customer portals 68 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  68. 68. QUESTIONNAIRES
  69. 69. MOBILE WORK ORDER QUESTIONNAIRES ALTER WORKFLOW THROUGH CONFIGURATION, NOT CUSTOMIZATION Configurable Questions and Dependencies Questionnaire can be displayed against: Work Order State Changes Work Orders Engineer Configured at work order, system or user level 70 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  70. 70. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question 71 Statement Question Multi-Choice Question MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  71. 71. MOBILE WORK ORDER QUESTIONNAIRES 72 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  72. 72. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question 73 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  73. 73. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question Free-Text Question 74 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  74. 74. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question Free-Text Question Yes/No Question 75 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  75. 75. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question 76 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  76. 76. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question 77 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  77. 77. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question Yes/No Question 78 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  78. 78. MOBILE WORK ORDER QUESTIONNAIRES Yes/No Question Yes/No Question Questionnaire done 79 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  79. 79. MOBILE WORK ORDER QUESTIONNAIRES FURTHER EXAMPLES: Risk assessments NCRs ETA capture Customer query into call center Customer satisfaction survey 80 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  80. 80. ROADMAP FOR 2014
  81. 81. DISCLAIMER STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION 82 © 2013 IFS
  82. 82. IFS MOBILE WORK ORDER ROADMAP FOR 2014 Enhanced Configuration Advanced Extensibility Unified Mobile Architecture New Windows 8 Client Configurable forms Workflow flexibility Integration with specialist 3rd party Apps Mobile Work Order and Touch Apps Native Client on Windows 8 Custom fields Electronic forms Extend Workflow trigger points On Premise or Cloud deployment Android functionality 83 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  83. 83. MOBILE WORK ORDER ROADMAP FOR 2014 HOW DO I GET THE MOBILE WORK ORDER? Available now on IFS Applications 8 HOW DO I GET THE NEW FEATURES? New features delivered incrementally via regular Group Patches Implement now and benefit from new features as released 84 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
  84. 84. QUESTIONS?
  85. 85. www.IFSWORLD.com THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

×