Sevices And Systems Engineering

Service & Systems Engineering

Student Aspirations
Mix of Business and Engineering
Complex Service Systems
Innovation and Creativity
People Engagement
Consulting (IT, Business, Technical)
Many service systems
Transportation
Health Care
Insurance and repairs

3
8/21/2009
Need Broad Curricular Experiences:Service Science, Management & Engineering (SSME)
Science
&
Technology
Business Models &
Processes
SSME
People
&
Culture
The marketplace requires innovation that combinespeople, technology, value and clients

4
8/21/2009
Computer Science & Info. Systems
Industrial and Systems Engineering
Math and Operations Research
Business Anthropology
Science and Engineering
Organizational Change & Learning
Economics and Social Sciences
Business and Management
Need more T-shaped people – both deep and broad
Service Education is Interdisciplinary

5
Global Service Economy
Ten Nations
Total 50% of World Wide Labor
A = Agriculture, G = Goods, S = Services
US Employment History & Trends
2005
1980-2005
PC Age
United States
(A) Agriculture:
Value from
harvesting nature
(G) Goods:
Value from
making products
(S) Services:
Value from enhancing the
capabilities of things (customizing,
distributing, etc.) and interactions between things
The largest labor force migration in human history is underway, driven by global communications, business and technology growth, urbanization and low cost labor
International Labor Organization

Team Members
Corporate Sponsors
IBM (Dianne Fodell)
State Farm (John Quarton, Amy Mast, Russ Smith)
Faculty Advisors
Russ Korte & Ray Price (Faculty Advisors)
Student Advisors & Organizations
OTCR (Office of Technical Consulting Resources)
Lisa Mazzocco
Xing Wang